2025 Rivian R1S

The Office of Defects Investigation (ODI) has received two Vehicle Owner Questionnaires (VOQs) reporting left rear toe link separation in certain Model Year (MY) 2023-2024 Rivian R1S vehicles. Both VOQs report component separation while driving, causing the vehicles to swerve across multiple lanes of traffic. One incident resulted in a collision with an adjacent vehicle and roadside barrier.  In both separations, the bolt that maintains the integrity of the toe link fractured. Evidence collected from the complaint vehicles included repair histories, onboard video, imagery of the damaged components, and a police accident report. The two vehicles with reported separation have different vehicle histories. One vehicle received prior service and the other was involved in a previous collision. In both instances, the vehicles operated for multiple months and thousands of miles of usage with no apparent problems between the previous service or the previous collision and the failures that prompted this investigation. Rivian recognized the subject toe link joint’s sensitivity to service procedures in March of 2025 in its updated service procedures. In January 2026 through recall 26V-003, Rivian extended the improved repair procedure to vehicles that received toe link service prior to the March 2025 improvement. ODI is opening a Preliminary Evaluation (PE) to (1) assess the sensitivity of the rear toe link joint to foreseeable road and service conditions, (2) compare the physical failure evidence from the two VOQs to  identify apparent similarities and potential differences, (3) evaluate Rivian’s current toe link repair procedure, and (4) assess the in-field subject population’s toe links conditions. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov

Rivian identified the recalls on our car model and are failing to get the vehicle to repair them since we are unable to get to the dealership.

NHTSA ID

11743166

Incident

Feb 2, 2026

Vehicles autonomous driving has failed several times. The system changes from autonomous driving to adaptive cruise control without giving the normal alerts for the driver to take the wheel, giving me or my spouse no time to properly react. This system failing resulted in the vehicle going into a ditch. The autonomous driving automatically switched to adaptive cruise control without warning, the lane keeping system also failed as it gave no warning and did not push the vehicle back into the lane either. Although the vehicle cameras recorded the incident the vehicle did not register any faults or system failures. The shop was not able to find system recorded failures which causes us concerns since the autonomous driving has automatically switched over to adaptive cruise control with no notice.

NHTSA ID

11741159

Incident

Mar 25, 2026

I purchased a 2025 Rivian R1S Adventure (VIN: [XXX] ) new from Rivian. Since the first week of ownership, the vehicle has exhibited persistent pulling, drifting, and handling instability requiring constant steering correction. I have brought the vehicle to Rivian Tampa for five service visits over five months. The defect has never been resolved. What I am requesting: Rivian's own technicians have twice attributed this vehicle's handling problems to the factory-installed tires, and confirmed via wheel-swap testing that tire pull is the root cause. These are factory-installed tires I did not select or modify. I am requesting: (1) replacement of all four tires with a highway-appropriate set at $0 cost; (2) a four-wheel alignment after installation at $0 cost; and (3) reimbursement of $61.81 charged for a tire rotation that could not address the confirmed defect. Rivian has acknowledged enough of a problem to waive $717 in labor and convert the alignment to warranty — yet refuses to cover the tires that their own technicians confirmed are defective. That is not an acceptable resolution. I have complete documentation including all work orders, invoices, and service records supporting every claim above. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11735248

Incident

Dec 18, 2025

This complaint is associated with Complaint #11717398. My 3rd windshield has cracked after a tiny 1/8" impact point. The result was spidering all the way around the middle sensor housing area and propagating 6" down. It also spidered to the top of the windshield. This tiny impact shouldn't have caused a huge spidering effect. Whether from incorrect installation, car frame issues or defective windshield quality, this is my third heavily cracked windshield in my first 10 months of vehicle ownership. I'm heavily concerned about the safety issue from seemingly anything that strikes the windshield and the $2400 cost to replace each windshield. Thank you

NHTSA ID

11734816

Incident

Apr 15, 2026

While driving on a highway, the vehicle displayed an emergency malfunction alert indicating the system was shutting down, followed by a sudden loss of propulsion. I was traveling with my children in the vehicle and had to immediately maneuver off the roadway under unsafe conditions. We were nearly struck by other vehicles while exiting. Law enforcement responded to assist at the scene, as we were stuck on the off ramp without the ability to use flashing lights due to the system shutting down. The vehicle became inoperable and required service. This incident occurred without warning and created a significant safety risk to occupants and others on the road. This vehicle has also had multiple prior service issues affecting different systems since delivery, including electrical, suspension, and other component-related repairs.

NHTSA ID

11728920

Incident

Apr 1, 2026

Hazard lights are inoperable this will be the second time going in for repair but 4th time it has occured. It also makes SOS inoperable and the roof lights. This is a safety concern that has not caused an accident but is a big issue since hazard lights are used when accident or emergencies occur and they are inoperable and this has been a frequent issue

NHTSA ID

11727287

Incident

Mar 26, 2026

The contact owns a 2025 Rivian R1S. The contact stated that while reversing, the rear-view camera displayed a black image. While attempting to roll up the driver's rear window, the window failed to go up completely. The contact stated that the vehicle was taken to a car wash, and water entered the vehicle. In addition, the contact stated that the trunk light remained illuminated while the vehicle was turned off. The vehicle was taken to the dealer, but the vehicle was not inspected. In addition, the contact stated that the vehicle had been to the dealer several times for the failure. In addition, the dealer instructed the contact to turn off and restart the vehicle whenever the rear-view camera displayed a black image. The contact was informed that the system would reset after being turned off and restarted. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was unknown.

NHTSA ID

11721816

Incident

Feb 18, 2025

Component/System: Visibility – Windshield. Was replaced in January 2026, not available for inspection. Pictures attached, doesn't include largest/spider crack on bottom of windshield that was 16" Summary of the Problem: I have experienced six separate windshield failures (cracks and chips) within the first eight months of owning my 2025 Rivian R1S. The most recent windshield was replaced by Rivian, and within five days the new glass developed an 7‑inch crack from an impact. The frequency and severity of these failures are far beyond normal road‑debris damage and strongly suggest a systemic defect in the windshield glass, installation method, or vehicle structure. Detailed Description of the Incidents: • Six cracks or chips occurred on the original windshield between the delivery date of May 20, 2025 and six months of ownership. • The first and 2nd chip was repaired by Safelite, the 3rd chip unable to be fixed at same time due to location at edge of glass. • Several cracks originated without any visible impact point. • The replacement windshield, installed by Rivian Service on January 21, 2026, developed a long crack within five days of installation. • Original windshield replaced and I submitted claim through insurance. I have appointment to replace second windshield on 2/16/26. Service representative at Seattle service center stated “to be transparent with you, windshields are customer pay as they crack due to outside influence”. This is after detailing the previous five separate incidents with original windshield and that the new windshield developed a large crack within five days of install on 1/21/2026. • All cracks/chips appeared during normal driving conditions. • The pattern of failures indicates excessive fragility, potential stress cracking, or improper windshield seating/alignment. • Numerous other Rivian R1S and R1T owners have reported similar issues, suggesting a broader quality or design problem.

NHTSA ID

11717398

Incident

Oct 1, 2025

Rivian is launching a technical service bulletin for some model year 2022-2026 R1T and R1S vehicles that might have an audible rattle originating from the B-pillar area when driving on rough road surfaces. Upon customer complaint, Rivian will apply anti-rattle tape near both 1st row seat belt retractors to prevent rattling.

Rivian is launching a technical service bulletin for some model year 2022-2026 R1T and R1S vehicles that may be prone to noise and/or vibration from the door areas, particularly buzzing and rattling sounds. This results in a perceived quality issue. Upon customer complaint of noise from any door trim panel, Rivian will modify several door trim panel components to alleviate the condition.

Rivian is launching a technical service bulletin for some model year 2025-2026 R1T and R1S vehicles that were manufactured with exterior door handles that, under some conditions, could squeak when the handles present or retract. The ability to open the door and enter or exit the vehicle is not affected. Upon customer complaint of a squeaking exterior door handle, Rivian will upgrade a pin inside all 4 exterior door handles.

Rivian is initiating a customer satisfaction campaign for some model year 2025 R1T and R1S vehicles that are susceptible to water contaminating the refrigerant system. Water contamination may cause premature failure of some refrigerant system components or, in some cases, cause a loss of HV isolation. A loss of HV isolation could cause the vehicle to enter a reduced performance safe state mode, and a "Limited Performance Mode" indicator light to illuminate on the driver display. Rivian will inspect the refrigerant system for water contamination and, if necessary, replace affected refrigerant system components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.

Rivian is launching a Rivian Service Bulletin for some model year 2025-2026 R1T and R1S vehicles. These vehicles may have been built with a visible gap at the front of the wireless charging mat, resulting in a perceived quality issue. Upon customer complaint of a gap at the front of the wireless charging mat, Rivian will modify or replace components as necessary.

SMS sent to LFP owners impacted by SOC Imbalance alerting them that their efforts have resolved their HV Battery Pack concern and may charge normally.