2010 Scion Tc

My car is burning oil, like a quart per week I always maintain the oil level, not leaks I just want to know if Toyota can help me, I am a third owner of this car has 94000 miles

NHTSA ID

11455276

Incident

Mar 4, 2022

Warranty Enhancement Program – ZE7 OIL Leak Certain 2007-2010 Scion tC Extension of Warranty Coverage for 2AZ Engine Oil Consumption Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption. Eligibility for part replacement under this Warranty Enhancement Program is dependent on a Toyota dealer performed engine oil consumption test in accordance with T-SB-0158-14(Toyota) and S-SB-0031-14 (Scion). My daughter was never notified of this issue and they will not honor this and they told me it would have to be reopened in order for them to fix it at no cost to my daughter. Toyota needs to reopen this and fix my daughters car. The two letters that went out went to the original owner and I was told they used the DMV database which clearly had they it would have shown the date of purchase and the letter would have made it to my daughter. How many others did not get their car fixed are there more on the road with this issue?

NHTSA ID

11449014

Incident

Aug 25, 2021

I took my car to Toyota on August 7th 2021 and was informed my car needed a new engine due to losing three quarts of oil. The employee then informed me my car was under recall but they would be unable to fix the problem because the recall had expired. I never received a letter in the mail instructing me to take my car in for repairs due to this recall.

NHTSA ID

11430691

Incident

Aug 7, 2021

Warranty Enhancement Program –Part Replacement for Excessive Oil Consumption (NEVER INFORMED OF THIS ISSUE) I just found out that this expired on 3/27/2020 but Toyota mentioned this was created by your department. and within this letter we never received they are not willing to fix my car since it just started happening to my car. I took it to the Toyota dealership because I kept getting my oil changed at VA tire and Auto and after 2000 miles 4 quarts of oil is gone. They told me to take it to Toyota so I did and the service manger gave me a copy of the letter that was never sent to me in November 2015. I spoke to Carlos at the Toyota HQ in Texas and he said that they used the DMV website to find the second owner which is me and on my Vehicle Registration Card from DMV the Purchase date is 8/6/2015 and the car fax shows DMV reported me on 8/26/2015 new owner living in Winchester VA. Carlos explained to me that the letter was sent in May and November 2015 to Manassas VA which means it was sent twice to the 1st buyer of the car. I am thinking if this is happening to me there maybe others who were never informed of this situation. I was told by Carlos your department is the only one who can reopen this claim because I was never listed as the owner of the car that I bought 8/6/2015 and still own. I am hoping that you can help me get this claim reopen and because from the ways things look Toyota did not follow the rules of informing the correct owners of the vehicles on this Support Program they called it. Toyota said that your department did not feel it to be a recall. I would appreciate some assistance in this matter. I have all the documents proving I was the second owner. I contacted Susan Hogan for assistance because Toyota HQ said they are not responsible. My files are too big to upload I would need to email the PDF files to show you proof.

NHTSA ID

11430483

Incident

Aug 24, 2021

ENGINE IS BURNING AT LEAST 1 QUART OF OIL PER WEEK AND ESTIMATED DRIVING MILES PER WEEK IS BETWEEN 200 MILES TO 300 MILES. THERE IS NO MAJOR OIL LEAKS ANYWHERE THAT I CAN SEE AND THERE IS NO OIL ON THE FLOOR WHERE THE CAR IS PARKED.

NHTSA ID

11190651

Incident

Jul 4, 2015

VEHICLE WAS ACCELERATING ON HIGHWAY WHEN KNOCKING WAS HEARD AND ENGINE FAILIRE OCCURRED. WAS COASTED TO A STOP AND OIL WAS CHECKED. NO OIL IN THE VEHICLE. NEW ENGINE NEEDED FOR VEHICLE. VEHICLE IS AT 80,000 AND OIL CHANGES WERE MAINTAINED. NO OIL LEAKS VISIBLE.

NHTSA ID

11155955

Incident

Nov 28, 2018

Mileage

80,000 mi

EXCESSIVE OIL CONSUMPTION LEADING TO MOTOR LOSS. THIS SEEMS TO BE A KNOWN ISSUE FOR VEHICLES THAT ARE REGULARLY MAINTAINED AND SCHEDULED OIL CHANGES EVERY 3-5,000 MILES. IT SEEMS IT SHOULD BE HANDLED AS A RECALL BY TOYOTA IF THIS MANY VEHICLES ARE HAVING THE SAME ISSUE. EXCESSIVE OIL CONSUMPTION BEGAN AROUND 90K MILES. AT 148K, VEHICLE WAS REQUIRING MORE OIL THAN I WAS ABLE TO PUT IN. ENGINE BEGAN "KNOCKING", AND EVEN AFTER TOPPING OFF OIL, WITHIN 48 HOURS EXPERIENCED COMPLETE MOTOR LOSS. KNOCKING SEEMED TO BE WORSE WHEN IDLE. LUCKILY, I WAS ABLE TO MAKE IT THROUGH A COUPLE STOP LIGHTS AND MAKE IT TO A SAFE PLACE BEFORE ENGINE STALLED COMPLETELY.

NHTSA ID

10955689

Incident

Feb 17, 2017

Mileage

148,000 mi

DRIVING TO WORK ON THE INTERSTATE ONE MORNING. ITS RUSH HOUR TRAFFIC SO WE ARE BARELY GOING 30MPH. I HEAR A LOUD NOISE THAT SOUNDS LIKE A GUN SHOT. SO LOUD. IT SCARED THE CRAP OUT OF ME. UPON INSPECTION I SEE THE GLASS SUNROOF SHATTERED INTO A MILLION PIECES AND TRICKLING DOWN THE BACK GLASS. TOYOTA NOR SCION WOULD TAKE FAULT. TOYOTA TOLD ME SOMEONE MAY HAVE SHOT A GUN INTO THE AIR AND THE BULLET HIT IT OR A HUGE ROCK HIT IT. REALLY PEOPLE, I WAS ON THE INTERSTATE IN RUSH HOUR TRAFFIC VARELY MOVING IN THE INSIDE LANE.

NHTSA ID

10817374

Incident

Apr 1, 2014

Mileage

45,000 mi

TT: HVAC drain tube is found to be blocked/clogged.

Warranty Policy Bulletin: Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption.

Warranty Policy Bulletin (POL14-12): Added the Short Block Release Authorization Flow Chart. Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption.

WARRANTY POLICY BULLETIN (POL14-12): ADDED THE SHORT BLOCK RELEASE AUTHORIZATION FLOW CHART. TOYOTA HAS RECEIVED SOME REPORTS WHERE VEHICLES MAY EXHIBIT EXCESSIVE ENGINE OIL CONSUMPTION. TOYOTA IS NOW ANNOUNCING THE PART REPLACEMENT PHASE OF WARRANTY ENHANCEMENT PROGRAM ZE7 FOR VEHICLES EXHIBITING EXCESSIVE ENGINE OIL CONSUMPTION.

WARRANTY POLICY BULLETIN (POL14-12): TOYOTA HAS RECEIVED SOME REPORTS WHERE VEHICLES MAY EXHIBIT EXCESSIVE ENGINE OIL CONSUMPTION. TOYOTA IS NOW ANNOUNCING THE PART REPLACEMENT PHASE OF WARRANTY ENHANCEMENT PROGRAM ZE7 FOR VEHICLES EXHIBITING EXCESSIVE ENGINE OIL CONSUMPTION.

"WPB: THE ENGINE IS COVERED UNDER THE TOYOTA NEW VEHICLE LIMITED WARRANTY FOR 5 YEARS FROM THE DATE OF FIRST USE OR 60,000 MILES (WHICHEVER OCCURS FIRST). HOWEVER, TOYOTA IS ANNOUNCING A WARRANTY ENHANCEMENT PROGRAM TO COVER WARRANTY WORK FOR PARTS REPLACEMENT TO ADDRESS EXCESSIVE ENGINE OIL CONSUMPTION*. *NOTE: ELIGIBILITY FOR PARTS REPLACEMENT UNDER THIS WARRANTY ENHANCEMENT PROGRAM IS DEPENDENT ON THE RESULTS OF A DEALER PERFORMED ENGINE OIL CONSUMPTION TEST. THIS WARRANTY ENHANCEMENT PROGRAM PROVIDES A PRIMARY AND SECONDARY COVERAGE EXTENSION TO THE VEHICLE’S “NEW VEHICLE LIMITED WARRANTY” FOR REPLACEMENT OF PARTS RELATED TO EXCESSIVE ENGINE OIL CONSUMPTION. IF THE CONDITION IS VERIFIED, WARRANTY WORK WILL BE PERFORMED IN ACCORDANCE WITH APPLICABLE TECHNICAL SERVICE BULLETIN UNDER THE TERMS OF THIS WARRANTY ENHANCEMENT PROGRAM."