Owner-reported complaints naming the airbag system, filed with NHTSA
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Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2010 Subaru Outback submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 44 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 44, in the owner's own words
The contact's father owned a 2010 Subaru Outback. The contact's father received recall notifications of NHTSA Campaign Number: 20V001000 (Air Bags) and would like to be removed from the recall distribution list because he no longer owns the vehicle, and the vehicle was exported to Canada. The dealer and the manufacturer were not contacted.
Takata recall. The contact owns a 2010 Subaru Outback. The contact stated that he received notification of NHTSA Campaign Number: 19V007000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool showed no recall associated with the VIN. Consumer would like to cancel the investigation.
SUBARU WEBSITE STATES NO ACTIVE RECALL. HOWEVER, I RECEIVED A RECALL NOTICE AND HASSETT SUBARU ORDERED THE REPLACEMENT AIRBAG AND INFORMS ME THAT THE AIRBAG HAS BEEN DELIVERED. HASSETT SUBARU STATES THAT INSTALLING THE AIRBAG TAKES AN ENTIRE DAY, AND HASSETT SUBARU ONLY HAS ONE MECHANIC WHO IS TRAINED TO INSTALL THE NEW AIRBAG. HASSETT SUBARU HAS NOT YET INSTALL THE REPLACEMENT AIRBAG. I ORDERED IT ON FEBRUARY 9TH, AND HASSETT SUBARU WILL NOT PROVIDE ME AN APPOINTMENT UNTIL MARCH 19. THIS IS UNACCEPTABLE.
PASSANGER AIR BAG WARNING LIGHT DOES NOT GO OFF WHEN 90 LB PERSON SITS IN FRONT PASSENGER SEAT. DEALER SAYS UNIT IS WORKING WITH LARGER ADULT SITTING IN SEAT.
I HAVE A HAVE A AUTO AIRBAG SETTLEMENT NOTICE
TAKATA RECALL NOTICE RECEIVED
TAMARA RECALL. I WAS NOTIFIED ON JULY 27, 2016. I CALLED THE DEALERSHIP HADWIN-WHITE- IN CONWAY SC. I WAS TOLD THEY DID NOT HAVE AIRBAGS. THEY WOULD LET ME KNOW WIN THE CAME IN. I CHECKED WHEN I WENT FOR SERVICE I THIN IT WAS IN NOVEMBER 2016. I CALLED RECENTLY ABOUT A MONTH AGO. I WAS TOLD THEY WIL DO BE GIVING OUT ANY LOANERS UNTIL IT IS FIX. I HAVE TO GO OUT OF TOWN IN ABOUT A WEEK. I RECEIVED AND EMAIL ON MARCH 2, 2017 THAT PART ARE NOW AVAILABLE. I ALSO RECEIVED A NOTICE WHEN I CALLED ABOUT A MONTH AGO AND CALL THE DEALERSHIP. I WAS TOLD THE DID RECEIVE SOME AND THEY DID REACH MY NAME YET. IT HAS NOW BEEN OVER 7 MONTHS. THIS IS CAUSING ME A HARDSHIP BECAUSE THEY ASK YOU NOT HAVE ANYONE SEAT IN THE PASSENGER SEAT. WHY IS THIS TAKING SO LONE?
TAKATA RECALL. ORIGINALLY NOTIFIED OF RECALL ON JUNE 10, 2016. I HAVE NOT HEARD FROM SUBARU AS OF TODAY, JANUARY 19, 2017. I HAVE NOT ALLOWED ANYONE TO RIDE IN THE FRONT PASSENGER SEAT SINCE NOTIFICATION. PASSENGERS ARE TIRED OF WAITING AND DEMAND ACTION.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TAKATA INFLATORS... IT'S BEEN 6 MONTHS SINCE I RECEIVED THE LETTER REGARDING THE FAULTY AIRBAGS AND ACCORDING TO THE SUBARU DEALER, THE PARTS ARE STILL NOT IN.
TAKATA RECALL: UPON RECEIVING NOTICE AT MY SUMMER HOME, I CALLED THE DEALER IN MUSKEGON, MI. THEY DID NOT WOULD NOT HAVE THE PARTS. UPON RETURNING TO FLORIDA< I CALLED THE DEALER IN SARASOTA, THEY DID NOT HAVE THE PARTS AND MIGHT NOT HAVE THEM BEFORE I RETURN TO MICHIGAN NEXT JUNE. WE ARE TOLD THAT ONE SHOULD NOT RIDE IN THE FRONT PASSENGER SEAT WHAT IS ONE TO DO??
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/06/2017*CT UPDATED 02/13/17.*JB
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V358000 (AIR BAGS) AND 16V694000 (VISIBILITY); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
TAPATALK RECALL. RECIEVED RECALL NOTICE FROM SUBARU IN JULY 2016 WITH WARNING NOT TO HAVE ANYONE IN THE PASSENGER SEAT UNTIL REPAIR IS IN EFFECT. SUBARU UNABLE TO COMPLETE REPAIR TO DATE. EXCESSIVE LENGTH OF TIME THAT CAR CAN NOT CONVEY FRONT SEAT PASSENGER.
IT IS COMPLETELY UNACCEPTABLE THAT A SERIOUS RECALL SUCH AS THIS DOES NOT YET HAVE A REMEDY. I RECEIVED NOTICE MONTHS AGO AND STILL I HAVE TO DRIVE AROUND CHAUFFEURING ALL OF MY FAMILY MEMBERS AS IT IS NOT SAFE TO RIDE IN THE FRONT SEAT-- COMPLETELY IMPRACTICAL FOR A FAMILY AND I'M ASSUMING MOST SUBARU OWNERS HAVE ONE (THAT'S WHY I GOT ONE). I AM VERY FRUSTRATED THAT THERE IS NOT A SOLUTION. BY THE TIME THERE IS ONE, I'M SURE IT WILL BE IMPOSSIBLE TO GET AN APPOINTMENT TO TAKE CARE OF IT.
TAKATA RECALL. NOTIFIED OF RECALL IN JULY. CONTACTED MY LOCAL SUBARU DEALER FOR REMEDY WAS TOLD NO PARTS AVAILABLE. EXPLAINED THAT IN OCTOBER MY CAR WAS GOING TO BE SHIPPED FROM ALASKA TO SOUTH DAKOTA (MILITARY PERMANENT CHANGE OF STATION) AND UNABLE TO SHIP IF ANY OPEN UNRESOLVED RECALLS. AS OF TODAY 9/27 I STILL HAVE NOT GOTTEN ISSUE RESOLVED. I CANNOT SHIP MY VEHICLE AND HAVE NO WHERE TO LEAVE IT IN ALASKA AND NO WAY TO GET TO SOUTH DAKOTA. I HAVE NO TRANSPORTATION IN SOUTH DAKOTA TO GET TO WORK IF I DON'T HAVE MY CAR. NEED SOLUTION BEFORE I LEAVE ALASKA 11 OCTOBER.
TAKATA RECALL THERE ARE NO PARTS AVAILABLE TO REPAIR MY VEHICLE AND IT IS UNSAFE TO HAVE PASSENGERS IN THE FRONT SEAT. HUGE INCONVENIENCE GIVEN THAT THIS IS OUR FAMILY CAR!
TAKATA RECALL I RECEIVED A LETTER STATING THAT MY VEHICLE WAS SUBJECT TO THE RECALL FOR PASSENGER AIRBAGS. I CALLED MY LOCAL DEALER (BURLINGTON SUBARU IN BURLINGTON, VT) TO SEE IF THEY HAD AN ESTIMATE ON WHEN IT WOULD BE FIXED. CONTRADICTORY TO THE LETTER THAT I RECEIVED FROM SUBARU (STATING THAT THEY WOULD BE REACHING OUT TO ME WHEN THEY WERE SCHEDULING APPOINTMENTS), MY LOCAL DEALER SAID THAT THEY WERE TAKING "PRE-RESERVATIONS" TO GET THE VEHICLE FIXED. I DIDN'T CALL FOR SEVERAL DAYS AFTER I RECEIVED THE RECALL NOTIFICATION BECAUSE IT DID NOT SEEM TIME SENSITIVE, BUT APPARENTLY THAT WAS THE WRONG COURSE OF ACTION. MY WIFE AND I DO NOT FEEL SAFE DRIVING THIS CAR, AND DO NOT LIKE THE WAY THAT SUBARU IS HANDLING THIS. WE SHOULD BE PROVIDED WITH A SAFE RENTAL VEHICLE UNTIL THEY CAN MAKE IT RIGHT.
TAKATA RECALL: I OWN A 2010 SUBARU OUTBACK AND RECEIVED A LETTER FROM SUBARU REGARDING THE NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS). I SPOKE TO MY LOCAL SUBARU DEALER (IN NEW LONDON, CT) AND THEY INFORMED ME THAT THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE, AND THAT THEY HAD NO ESTIMATED TIME AS TO WHEN THE PART WOULD BE AVAILABLE. I BELIEVE THAT SUBARU HAS EXCEEDED A REASONABLE AMOUNT OF TIME TO ARRANGE FOR A RECALL REPAIR. I HAVE MADE THE DEALER AWARE OF MY FRUSTRATION. I HAVE NOT EXPERIENCED A FAILURE TO DATE YET. AND THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE ON THE SUBARU WEBSITE.
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. WHILE SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT FAILED TO TURN ON. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30. UPDATED 5/5/15*CN THE CONSUMER STATED THE AIR BAG LIGHT WOULD COME ON SPORADICALLY OR FAIL COMPLETELY WHEN SHE IS SITTING IN THE PASSENGER SEAT, DUE TO HER HEIGHT AND WEIGHT. THE DEALER NOTED IT WAS AN ISSUE, BUT NOTHING COULD BE DONE. UPDATED 05/12/15*JB
PASSENGER AIR BAG SENSOR SYSTEM IS FLAWED. THE AIR BAG REMAINS "OFF" WHEN I AM IN THE PASSENGER SEAT. IT WILL ONLY SHOW "ON" WHEN ADDITIONAL PRESSURE IS APPLIED TO THE SEAT, WHICH IS UNNATURAL TO HOW A PASSENGER WILL SIT IN THE VEHICLE AND DOES NOT OFFER PROTECTION IN AN ACCIDENT. THE SEAT BACK AND SEAT ARE POSITIONED AS RECOMMENDED IN THE OWNER'S MANUAL. THERE IS NOTHING UNDER THE SEAT. LOCAL DEALERSHIP LOOKED AT THE CODES, RESET THEM TO ZEROS, AND STATED THEY DID NOT FIND ERRORS. A FIELD SERVICE ENGINEER PROVIDED FURTHER INVESTIGATION IN NOV 2014 AND RECOMMENDED A SEAT REPLACEMENT IF THE PROBLEM PERSISTED. AFTER I FOLLOWED UP A FEW WEEKS LATER TO REPORT THE PROBLEM WAS STILL THERE AND TO REQUEST A SEAT REPLACEMENT, THE ENGINEER ADVISED THAT A SEAT REPLACEMENT WOULD IN FACT NOT LIKELY MAKE A DIFFERENCE, AND THAT THE SYSTEM WAS OPERATING AS DESIGNED. NO REPLACEMENT OF THE SEAT HAS OCCURRED, AND THE PROBLEM PERSISTS--I DO NOT HAVE AIRBAG PROTECTION AS A PASSENGER IN THIS VEHICLE. SUBARU AGREED THAT I SHOULD FEEL SAFE IN MY VEHICLE, AND OFFERED THE SUGGESTION THAT I TEST AND CONSIDER PURCHASING A NEWER SUBARU MODEL IF IT WORKS FOR ME. THIS IS NOT AN ACCEPTABLE SOLUTION. I AGREE WITH NHTSA COMPLAINT 10328146 AND WOULD LIKE TO SEE SUBARU PROPERLY INVESTIGATE THIS PROBLEM AND OFFER AN ACCEPTABLE SOLUTION--I.E., RETROACTIVELY FIX THE AIRBAG SENSOR TO WORK AT A LOWER WEIGHT THRESHOLD. *TR
THE PASSENGER AIRBAG IS DISABLED WHEN THERE IS A PASSENGER. ON A TRIP TO GA WITH MY WIFE, WHO WEIGHS 135 LBS, SITTING IN THE PASSENGER SEAT, THE AIR BAG LIGHT WILL INDICATE 'NOT ENABLED'. AT TIMES IT WILL DISPLAY ENABLED, THEN DISABLED ALL WHILE DRIVING. SHIFTING IN THE SEAT DOESN'T DO ANYTHING. IN SUMMARY SOMETIMES ITS ON, SOMETIMES NOT. WE TOOK THIS TO THE DEALER AND THEIR RESPONSE IS THEY WERE UNABLE TO DUPLICATE WITH A MECHANIC (PROBABLY A HEAVIER PERSON) IN THE PASSENGER SEAT. THEIR RECOMMENDATION IS TO ADD WEIGHTS(!!), REPLACE THE SEAT ($1400). THEIR RECOMMENDATIONS ARE UNACCEPTABLE. THEY DID TELL MY WIFE THERE MAY BE DUST OR THE CONTACTS MAY BE FAULTY. I DON'T KNOW WHY THEY COULDN'T CHECK FOR DUST OR REMOVE, CLEAN AND RE-CONNECT CONTACTS. NOTHING WAS MENTIONED ABOUT THE SWITCH. BIG SAFETY ISSUE NOT TO BE TAKEN LIGHTLY, ESPECIALLY BY THE DEALER. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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