RoadVitals

2021 Tesla Model Y Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1,076
+13 complaints in 30 days
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
93
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
122
Reports on file since Nov 25, 2020

What this page shows

Our database holds 1,076 NHTSA owner-reported complaints for the 2021 Tesla Model Y. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–25 of 1,076 · page 1 of 44

AirbagsDriver assistanceFuel system
Filed Sep 24, 2026
Crash reported

On September 23, 2026, the vehicle was being driven at low speed when the driver experienced sudden and unexpected acceleration. The vehicle rapidly accelerated and a collision occurred. The driver reports that she did not intentionally accelerate the vehicle to this degree. Vehicle data and the Event Data Recorder (EDR) were subsequently obtained. The data records the vehicle accelerating from approximately 0 mph to approximately 35 mph in about four seconds, with the recorded accelerator-pedal-position signal reaching 100%. The EDR does not record brake application before the first crash trigger. Vehicle data records driver brake application shortly after the initial crash trigger, including ABS activity. The cause of the accelerator-pedal-position signal is UNKNOWN. It has not been determined whether the recorded signal resulted from driver pedal application, the accelerator pedal/sensor system, or another vehicle system. I am reporting this because of the sudden acceleration and severity of the resulting collision and would like the incident reviewed as a potential vehicle safety issue. The EDR also indicates that airbag and seat-belt pretensioner deployment was not commanded during either of the two recorded crash events. Given the severity of the collision, I am also reporting the lack of airbag deployment as a safety concern. I do not know whether the collision met the applicable deployment thresholds. The vehicle is available for inspection. The EDR report and complete raw vehicle-data CSV have been preserved. There were no known warning messages indicating an accelerator problem before the incident.

NHTSA ID
11766674
Incident
Sep 23, 2026
SteeringSuspension
Filed Sep 23, 2026

My vehicle falls within the 2021–2023 Model Y population identified in NHTSA Preliminary Evaluation PE26-006. The vehicle is a 2021 Model Y and current mileage is 73,350 miles. I am experiencing progressively worsening front suspension squeaking/creaking when turning the steering wheel in either direction, which can now be heard both inside and outside the vehicle. The vehicle also feels noticeably bouncier than normal. I first noticed a faint creaking sound in July and it has gotten worse over time. So I have concerns regarding the lower lateral-link/control-arm suspension failure. Additionally, I have experienced unusual wear on my tires and alignment issues in the last couple of years. There was also a previous recall from 2021 , 21V-835 / SB-21-31-003, that involved certain 2020–2021 Model Ys where the front lower lateral-link fasteners could loosen and allow the lateral link to separate from the subframe. NHTSA specifically described the potential consequence as changed wheel alignment, instability, and increased crash risk. I have reached out to Tesla about my concerns and they stated there were no open recalls and quoted me for repairs. I have screenshots of the Tesla correspondence if needed. I have an upcoming appointment with Tesla on 9/24/26 for diagnostic testing.

NHTSA ID
11766449
Incident
Jul 1, 2026
Filed Sep 16, 2026

I was using my cars FSD program and it nearly turned me in front of an oncoming Semi truck. This was after it hesitated to turn the car when it had a safer opportunity. I thought it would wait but then it started to turn and I had to stop it, which left me slightly out of my lane which was scary too, with a giant truck coming head on.

NHTSA ID
11764834
Incident
Sep 16, 2026
Driver assistance
Filed Sep 16, 2026

The Tesla will randomly when the Adaptive Cruise Control is engaged brake from highway speeds down to 30mph. This happens when you go by off ramps and at some intersections on the highway. 1) At the intersection of [XXX] and [XXX] in [XXX] it happens sometimes especially if there is a vehicle next to you 2) At the intersection of [XXX] and [XXX] 3) Off ramp on [XXX] and [XXX]. these are the places that it happens the most. It does very randomly do it at other locations. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11764813
Incident
Sep 16, 2026
Driver assistanceElectrical
Filed Sep 15, 2026

On or about XXX my Tesla Model Y downloaded FSD version 14 Lite. One day after downloading the software, I used FSD and the new software caused the computer to overheat. This killed the car computer and made FSD, adaptive, cruise control, lane keep assist, reverse camera, and many other functions, including GPS and navigation inoperable. My car’s warranty expired in January of this year and Tesla will not cover the replacement car computer. There are hundreds of other complaints of this issue reported online on [XXX], Reddit, Facebook, etc. In the 2nd quarter Tesla Earnings Call, [XXX] declared that hardware 3 equipped Tesla vehicles would not be able to support autonomous driving with full self driving. He stated every hardware 3 vehicle will need to be updated with a hardware 4 computer and cameras. Since my hardware 3 computer failed, I requested the hardware 4 computer and cameras to be installed, but Tesla denied this service even though [XXX] said it was a requirement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11764580
Incident
Jul 23, 2026
Driver assistance
Filed Sep 14, 2026

In the 5 years we have had this vehicle there have been multiple issues with the Self Driving feature including: 1)Phantom braking on busy freeways in [XXX] 2)Swerving randomly into the other late on a curve on 4 lane hwy at 65 mph ([XXX] near [XXX]) 3)Attempting to switch lanes into fast traffic when we were at a standstill in rush hour traffic ([XXX]) 4)Slamming brakes on on a 2 lane road on a curve because there was a semi in the other lane (that had not crossed the line) [XXX] 5)Being a short way from exiting the freeway and having the car jump back into traffic ([XXX] at [XXX]) 6) Slammed on brakes when the car in front of us was exiting [XXX] normally on an offramp going northbourd around the city of [XXX]. These are some of the most egregious errors the car has made, but there are more not listed. I try it on occasion when there is a software update. It is not safe though- almost without fail I need to take over each time I try it. As [XXX] said on XXX "Hardware 3 simply does not have the capability to achieve unsupervised FSD due to physical computing and memory limitations." The full self driving is dangerous, yet each time I get in the car the computer encourages its use. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11764224
Incident
May 11, 2026
Body & structureSuspension
Filed Sep 10, 2026

I brought the vehicle to a Tesla Service Center for a front suspension noise. During the alignment portion of that repair, the technician found a crack in the left side of the rear subframe casting, the structural member that locates the rear suspension links and supports the rear drive unit. The subframe required full replacement. There was no impact event. The vehicle has never struck a curb, pothole, or object, and Tesla's own written finding confirmed there was no evidence of any side impact. Tesla attributed the crack to stress transmitted from failed front lower control arm bushings, which were replaced at the same visit. The front lower lateral links and their subframe fasteners were also replaced during this repair. The Tesla technician stated he had not seen this subframe crack so severely at this mileage, and that he normally sees this failure only on vehicles over 100,000 miles, or vehicles that have hit severe potholes or fallen off steep curbs, none of which applies here. A rear subframe cracking under normal driving loads at 68,000 miles is a structural failure with safety implications. The subframe controls rear wheel alignment and retains the drive unit. Progressive or sudden failure could cause loss of alignment, instability, or loss of vehicle control. I am reporting this so NHTSA can determine whether premature rear subframe cracking, potentially linked to front suspension link failure, represents a defect trend on these vehicles.

NHTSA ID
11763484
Incident
Sep 4, 2026
Suspension
Filed Sep 10, 2026

My garage-kept 2021 Tesla Model Y experienced a premature failure/tearing of the front lower lateral link and compliance bushings at only 31,930 miles under normal driving conditions. The service center identified severe degradation requiring immediate replacement. This component failed prematurely without any severe impact or road hazards, posing a potential safety hazard regarding vehicle control and alignment. This issue appears to be part of the ongoing suspension defect under NHTSA investigation (PE26006). Funny thing is that my dad's model Y also has the similar issues on the rear suspension. sigh...

NHTSA ID
11763387
Incident
Sep 10, 2026
Steering
Filed Sep 8, 2026

My 2021 Tesla Model Y developed a steering system/EPAS fault identified in Tesla Service Mode as EPAS3P_a072_motFeedFwdError, along with UI_a020 Steering Assist Reduced. Tesla diagnosed the vehicle as requiring replacement of the steering rack/EPAS assembly. Tesla informed me in writing that the vehicle may experience intermittent or complete loss of electronic steering assistance, that the vehicle is not operating within manufacturer safety specifications, and that Tesla advises against operating the vehicle until the steering rack is replaced. Tesla also confirmed that there is currently no applicable recall or service campaign for my VIN. I am reporting this because failure or loss of electronic power steering assistance presents a significant safety concern, particularly if steering assistance is lost unexpectedly while the vehicle is being operated. Vehicle: 2021 Tesla Model Y VIN: 5YJYGDEE6MF207395 Mileage: approximately 129,281 Tesla diagnostic fault: EPAS3P_a072_motFeedFwdError Related alert: UI_a020 Steering Assist Reduced I request that NHTSA review this complaint and determine whether similar steering/EPAS failures are occurring in other Model Y vehicles and whether this represents a broader safety defect.

NHTSA ID
11762861
Incident
Aug 25, 2026
Steering
Filed Sep 4, 2026

The electronic power steering (EPAS) system/steering gear malfunctioned. Tesla diagnosed fault code EPAS3P_A072_mot and recommended replacement of the steering gear/rack, part number 1188832-00-B. The vehicle is currently available for inspection upon request. If the steering gear is replaced, I will request that the failed component be retained or otherwise made available for inspection if possible.The vehicle displayed a warning stating “Steering Assist Reduced Steering May Require Increased Effort.” A reduction or loss of electronic power steering assistance could require significantly greater steering effort and could affect the driver's ability to safely maneuver the vehicle, particularly during turns, low-speed maneuvers, or an emergency maneuver. I was concerned that the steering assistance could further deteriorate or fail unexpectedly while driving, putting the driver, passengers, and other road users at risk.The problem was confirmed by a Tesla Service Center. Tesla diagnosed fault code EPAS3P_A072_mot and determined that the steering gear/rack requires replacement. Tesla recommended the replacement of the steering gear part number 1188832-00-B and provided an estimate of approximately $3200.The vehicle was inspected by Tesla technicians at the Tesla Service Center. I specifically asked Tesla to determine whether a pothole impact could have caused the steering rack failure. After inspecting the vehicle, Tesla informed me in writing that its technicians did not observe any signs of impact damage and that Tesla does not believe the pothole incident caused the current steering rack failure. The vehicle has not been inspected by police or insurance representatives. The vehicle displayed the warning message “Steering Assist Reduced / Steering May Require Increased Effort.” The warning first appeared on or about 8-25-26 at approximately 136K miles. I subsequently brought the vehicle to Tesla for diagnosis, where Tesla identified fault code EPAS3P,recommends rep

NHTSA ID
11762166
Incident
Aug 25, 2026
Suspension
Filed Sep 2, 2026
Crash reported

I own a 2021 Tesla Model Y with approximately 51,300 miles. Beginning in June 2026 I noticed a persistent creaking noise from the front suspension, most audible when accelerating and when turning at low speed. The vehicle had been rear-ended in June 2026 and repaired at a body shop; the noise was reported to the shop at that time and persisted after the repair was completed. On September 2, 2026 I brought the vehicle to a Tesla Service Center for diagnosis. The technician test drove the vehicle, verified the noise, and performed an inspection on a lift. The written findings were that both front upper control arm ball joints were partially seized, both front lateral link bushings were torn, and both front compliance link bushings were torn. Tesla recommended replacement of the front upper control arms, front lower lateral links, and front lower compliance links, quoted at approximately $2,610 at my own expense. Tesla further stated that a four-wheel alignment could not be accurately performed in the vehicle's current condition because of the torn bushings. No crash, fire, or injury has resulted. The vehicle remains in service. I am filing this complaint because these are the same front suspension components identified in NHTSA's open investigation into front suspension link separation in Model 3 and Model Y vehicles, and my vehicle falls within the model years under review. The failure is bilateral and occurred with no impact to the front of the vehicle and no off-road or track use. I am concerned that degraded bushings and seized ball joints across all three component types create a risk of link separation and loss of steering control without meaningful warning beyond the creaking noise.

NHTSA ID
11761709
Incident
Jun 11, 2026
Filed Sep 1, 2026

My passenger rear door is completely broken and unsafe. While I am driving down the road, the car suddenly thinks the door is wide open (ajar) because the window won't roll up all the way. It triggers the car alarm to blast violently while I am actively driving, which is terrifying and distracting. When parked, the car won't lock, leaving it totally unsecured. I have paid Tesla $500 over three separate visits to fix this safety hazard, but their technicians have completely failed to fix it, and it keeps happening while the vehicle is in motion. I was told this is a known issue, but they still cannot fix it, there should be a recall in place for anyone else with this issue and Tesla should fix it without billing their customers.

NHTSA ID
11761375
Incident
Sep 1, 2026
Suspension
Filed Aug 31, 2026

Creaking noise when turning at low speed or going over a bump.

NHTSA ID
11760850
Incident
Aug 8, 2026
Electrical
Filed Aug 29, 2026

Rear passenger door is impossible to open. On using the exterior latch, the window retracts partly and the door opens 1/2 inch only. From inside, nothing works and a passenger would be trapped. Please have Tesla fix this - a very known problem, there are youtubes videos complaining about this door problem - always the same door too - so Tesla knows this is a problem.

NHTSA ID
11760625
Incident
Aug 12, 2026
SteeringSuspension
Filed Aug 28, 2026

I am submitting this safety complaint regarding premature suspension failure on my 2021 Tesla Model Y (VIN: [XXX]), specifically concerning the front lower suspension links.During a dealer inspection at a Tesla Service Center on XXX, with 72,758 miles on the odometer, technicians diagnosed that the vehicle’s front lower lateral links and front lower compliance links suffered from severely torn factory air-gap rubber bushings. The degradation of these critical structural components required immediate, full replacement of the entire arm assemblies to ensure safe operational handling, resulting in an out-of-pocket repair quote of $1,976.57 (Tesla Invoice #XXX). A compromised or torn bushing in the lower lateral link assembly compromises structural integrity, increasing the risk of mechanical detachment or fracture while in motion, which poses a severe loss-of-control safety risk at highway speeds. This issue directly correlates to the high failure rates and premature degradation profiles currently being investigated by the Office of Defects Investigation under active NHTSA Probe PE26006. I request that this case data point be reviewed as further evidence to transition this active preliminary evaluation into a mandatory, formal safety recall for the protection of all affected owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11760460
Incident
Aug 28, 2026
Electrical
Filed Aug 27, 2026

On August 27, 2026, the 12V/low-voltage battery in my Tesla completely failed without any prior low-voltage warning displayed on the screen or sent to the mobile app. After placing my infant/toddler in their car seat in the rear and closing the door, the vehicle's electronic systems shut down entirely. The electronic door handles and key access became completely inoperative from the outside, locking my child inside the vehicle with no way for me to open the doors or retrieve them. The manual override releases are inaccessible to a young child buckled in a car seat, and the vehicle provided zero advance warning that the low-voltage battery was at critical failure. This severe design flaw creates an immediate, life-threatening entrapment hazard.

NHTSA ID
11760101
Incident
Aug 27, 2026
Driver assistanceSteering
Filed Aug 25, 2026

I own a 2021 Tesla Model Y with an HW3 car computer. At approximately 54,000 miles, the vehicle developed intermittent failures of the cameras, GPS/navigation, and cruise control. On two occasions during the same routine drive, about 40 minutes into the trip, the GPS, cameras, and cruise control abruptly stopped functioning at approximately the same location. The first occurrence was about July 7, 2026 at 9:15 AM and the second August 7, 2026 at about 3:15 PM. I made the same trip once between these events without a failure. I had also previously experienced a frightening incident while driving northbound on I-280 approaching the lane division for 19th Avenue in San Francisco using Autopilot. Where my lane widened and a new lane began, the vehicle abruptly attempted to follow the new lane to the right. I had to intervene firmly with the steering wheel to maintain control. I do not know whether this event was related to the later diagnosed computer failure, but report it because of its possible safety significance. Tesla serviced the vehicle in Sunnyvale on August 16, 2026 at 54,565 miles. Tesla's invoice states: “Technician addressed the intermittent loss of GPS, cameras, and cruise control. The car computer had board-side failures and was replaced.” Tesla replaced the HW3 computer with a Hardware 3.2 computer, part 1775000-S0-L. Tesla also found corrosion at the 12V input and replaced the 12V battery. My concern is that the HW3 computer failure was intermittent and simultaneously affected cameras, GPS/navigation, and cruise control. The vehicle operated normally between failures, so a driver could not know when the problem might recur. I ask NHTSA to determine whether similar HW3 computer failures are occurring in other 2021 Model Y vehicles.

NHTSA ID
11759495
Incident
Aug 7, 2026
Steering
Filed Aug 22, 2026

Component Failed: Electronic Power Steering (EPAS) system / Steering Rack. The vehicle is currently displaying the active safety alert code: UI_a020 ("Steering assist reduced / disabled"). The vehicle is available for inspection. Safety Risk: A sudden loss of primary power steering assist creates a severe safety hazard, requiring extreme physical effort to steer the vehicle. This increases the risk of a crash during sudden maneuvers or at low speeds. Confirmation & Warning Lamps: The UI_a020 warning message is actively displayed on the vehicle's touchscreen. Tesla service has remotely acknowledged the alert code and required a diagnostic fee approval via the mobile app. Inspection Status: The vehicle has not yet been physically inspected. Due to severe service backlogs, the earliest available appointment Tesla could provide is more than a month away, on September 30th. I am forced to either park the vehicle or drive it with a known, I think there's active steering system fault until that date.

NHTSA ID
11758811
Incident
Aug 21, 2026
Suspension
Filed Aug 20, 2026

In May 2025, my 2021 Tesla Model Y, with approximately 50,600 miles, developed a squeaking/groaning noise from the front suspension, especially while turning. I brought the vehicle to a Tesla Service Center because of the noise. Tesla inspected and road-tested the vehicle and confirmed the squeaking/groaning from the front suspension. According to the Tesla service invoice, the noise was caused by worn front suspension components. Tesla replaced both front lower lateral links, both front lower compliance links, and both front upper control arms. Tesla also replaced the associated lateral-link bolts/hardware and performed a four-wheel alignment. There were no warning lights or dashboard messages that I recall. The suspension noise was the symptom that caused me to seek service. The problem was confirmed by Tesla during its inspection and road test. I paid for the repair myself. I am reporting this because I recently learned that NHTSA is investigating front lower lateral-link failures in 2021–2023 Tesla Model Y vehicles under Preliminary Evaluation PE26006. My vehicle is within the model years under investigation, and Tesla replaced both of my front lower lateral links after confirming my front suspension symptoms. I do not know whether my lateral links would have eventually detached if they had not been replaced. The original components were removed by Tesla during the repair and are not available for inspection.

NHTSA ID
11758240
Incident
May 20, 2025
Steering
Filed Aug 19, 2026

SAFETY DEFECT REPORT: UNMAPPED RECALL EXPANSION / COMPONENT COMMONALITY My 2021 Tesla Model Y experienced a sudden, dangerous loss of electronic power-assisted steering (EPAS) while driving, instantly displaying the alert: "Steering assist reduced / Steering may require increased effort."An official diagnosis by Tesla Service (Estimate #3000-009-0038060635, attached) confirmed a catastrophic failure of the steering gear assembly, requiring a full replacement of the unit. The specific component listed for replacement is STEERING GEAR - LEFT HAND DRIVE, Part Number: 1188832-00-B. This is the identical engineering architecture and part family (1188832) targeted in NHTSA Safety Recall 25V092 for an overvoltage breakdown of the internal EPAS printed circuit board. While my vehicle falls outside the current 2023 model year production window defined by Tesla for 25V092, it uses the exact same component architecture and suffered the exact same failure mode. This represents a clear pattern of failure and component commonality expanding into earlier model years (2021). I am submitting my official itemized Tesla repair estimate of $3,072.50 as physical documentation. I request that the NHTSA review this component match and investigate an expansion of Recall 25V092 to protect other owners of earlier model years from this sudden loss of steering control.

NHTSA ID
11758026
Incident
Aug 16, 2026
Body & structureSuspension
Filed Aug 18, 2026

The contact owns a 2021 Tesla Model Y. The contact stated that the suspension on the undercarriage of the vehicle was separating from the vehicle. The contact stated that a year prior to the failure, the half shaft used to attach the wheel to the vehicle subframe was fractured and was falling off the vehicle. The vehicle was taken to a Tesla Service Center to be diagnosed, and it was determined that the battery was very heavy and was possibly the cause of the failure. The vehicle was being repaired out of pocket. The manufacturer was notified of the failure. The failure mileage was 64,811.

NHTSA ID
11757712
Incident
Apr 1, 2026
Mileage
64,811 mi
Suspension
Filed Aug 18, 2026

Lateral link bolt was broken causing damage to subframe.

NHTSA ID
11757578
Incident
Dec 10, 2025
Driver assistanceElectrical
Filed Aug 17, 2026

On XXX, while driving southbound on XXX from [XXX] toward [XXX], my vehicle’s center display (MCU) crashed and rebooted at highway speed, leaving me with no screen for approximately 5–10 minutes. Sequence of events: 1.Earlier in the drive, while using Full Self-Driving (Supervised) v14 Lite, the vehicle exhibited phantom braking and speed oscillation (repeatedly cycling between approximately 73, 70, and 72 mph without cause). I disengaged FSD and switched to standard Autopilot. 2.During this portion of the drive, three alert codes appeared: UI_a111, APP_w207, and DI_a175 (the latter twice). 3.I stopped to Supercharge in [XXX] at 1:17 PM (33-minute session ending approximately 1:50 PM), then resumed driving on XXX [XXX]. 4.Shortly after resuming the drive, at approximately 1:53 PM, I tapped on one of the displayed alerts on the touchscreen to view details. The screen opened an in-car help/browser page, then the entire MCU crashed and went dark. 5.The display remained black for approximately 5–10 minutes while I was traveling at highway speed. During this time I had NO speedometer, NO navigation/GPS, NO touch controls, and NO visibility into vehicle alerts or state. In a Tesla Model Y, the center display is the ONLY instrument display — there is no separate gauge cluster. 6.The MCU eventually rebooted on its own and the display returned. The incident time is corroborated by a text message my wife sent me from inside the vehicle at 1:53 PM at my request, specifically to create a contemporaneous timestamped record. Safety concern: A driver-initiated tap on a safety alert — an action the interface invites — triggered a total display failure at highway speed. Loss of the sole speedometer and all vehicle status information while traveling at approximately 70+ mph is an unreasonable safety risk. This occurred on the same drive as continued phantom braking and speed oscillation events previously reported in ODI #XXX, o INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11757562
Incident
Aug 16, 2026
Driver assistanceSteeringSuspension
Filed Aug 13, 2026

Component: Suspension: Front — lower lateral and compliance link assemblies; missing and backed-out lateral-link-to-subframe fasteners; torn bushings Beginning in XXX, the vehicle produced a reproducible knocking noise from the front end when reversing and turning at parking-lot speeds, with no dashboard warnings. Tesla Service ([XXX], invoice XXX) verified the noise and documented on the invoice that the cause was: 1. A front left lateral-link-to-subframe mounting bolt MISSING entirely; 2. A second lateral-link fastener significantly backed out; 3. Torn bushings in both front lower compliance links. The technician replaced both front lower lateral link assemblies and both front lower compliance link assemblies with new hardware (invoice line items: XXX lateral links; XXX and XXX compliance links). Total customer cost for the suspension work: $1,539, out of warranty; goodwill and defect coverage were denied in writing as "wear and tear." A structural fastener missing entirely from a primary front suspension link is not ordinary wear. It is the precursor condition to the lateral-link separation investigated under PE26006, which covers this vehicle by year and model. With one bolt absent and the second backed out at under 30,000 miles, this vehicle was effectively one fastener away from the detachment event the investigation documents. The contemporaneous torn bushings in both compliance links reinforce premature component failure, not age-related degradation. No crash, fire, or injury occurred, and the vehicle remained drivable. However, the failure occurred without warning on a safety-critical steering and suspension load path. Evidence retained by owner and referenced in this complaint: -Pre-repair inspection photographs & post-repair invoice INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11756800
Incident
May 1, 2026
Electrical
Filed Aug 12, 2026

On 8/10/26, my Tesla experienced a complete low-voltage electrical failure while parked at my home. I owned the vehicle 34 days and put 1,054 miles on it after purchasing it directly from Tesla as a pre-owned vehicle. I entered the driver's seat, and closed the driver's door. The center touchscreen was completely black, the vehicle would not power on, and the Tesla mobile app could not control the vehicle. I attempted to exit the vehicle, but the electronic driver's-door release would not operate. My husband was outside the vehicle and was also unable to open the driver's door from the exterior. The outside temperature was approximately 80 degrees, and the interior of the vehicle became increasingly warmer. For several minutes, we attempted to open the driver's door, lower a window, or restore power without success. I had not been shown or instructed on the location or operation of the manual emergency door release when Tesla delivered the vehicle. I ultimately had to climb over the center console to the passenger side and push the passenger door open with both feet. Tesla Roadside Assistance was contacted and the vehicle was towed to the Tesla Service Center. Tesla's 8/12/2026 service record documents the concern as "Parked vehicle unable to power on" and states that the technician found the 12V battery inoperative. Tesla replaced the 12V lead-acid battery assembly. During the same service visit, Tesla also replaced the left-front door glass and upper trim. Tesla separately verified that the passenger-side window had come out of its track and scratched the trim and documented that the cause was a loose and improperly seated front-right door trim panel. I received no warning on the vehicle display or through the Tesla app before the low-voltage battery failed. My primary safety concern is that loss of low-voltage power disabled the normal electronic means of exiting the driver's door while I was inside the vehicle, with no advance warning.

NHTSA ID
11756565
Incident
Aug 10, 2026

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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