RoadVitals

2017 Thor Motor Coach Outlaw

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Nov 23, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Oct 29, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2017 Thor Motor Coach Outlaw, most frequently naming the body & structure, electrical and fuel system categories. 5 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Electrical133.3%
  • Fuel system133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V845000

STRUCTURE:BODY:DOOR

Oct 29, 2021
424 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2017 Challenger, Miramar, and Outlaw motorhomes. The external compartment outer door skin may separate from the motorhome during transit.
The risk: A door skin that separates during transit can become a road hazard, increasing the risk of a crash.
The remedy: Dealers will inspect the compartment door skin and replace the door as necessary, free of charge. Owner notification letters were mailed December 28, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000247.
Thor Motor CoachManufacturer number RC000247View on NHTSA.gov
18V812000

VISIBILITY

Nov 16, 2018
1,485 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2017-2019 Thor Challenger, Miramar, and Outlaw motorhomes. The motorized windshield roller shade at the driver's seating position may unroll without warning while driving.
The risk: If the windshield roller shade unrolls while driving, it could block the driver's visibility, increasing the risk of a crash.
The remedy: TMC will notify owners, and dealers will install a fastener to ensure the motor will not allow the shade to roll down during while driving. The recall began January 10, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000165.
Thor Motor CoachManufacturer number RC000165View on NHTSA.gov
17V758000

EQUIPMENT

Nov 22, 2017
110,400 units potentially affected
The defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Thor Motor CoachView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Nov 23, 2021

The front entry area and steps are falling down leaving an opening between the lower step and door (pictures in attached file). Every time we enter the coach the steps sag, drop, and the floor dips. What if we or someone falls as the steps drop, or falls through the floor? We are also concerned if they will just fall out while we are driving down the road?! When inspected by the Camping World Service Technician, the attachment bolts that hold the step box to the main flooring frame screws broke and the box and steps are falling down. He showed me the screws were improperly installed during manufacturing and described in writing what must be done to correct, and I forwarded the repair order (attached file) to Thor Motor Coach (TMC). TMC replied they will only advise. The Technician completed the Safety Recall 20V-804 for the Overhead Cabinets falling down on my Coach and is waiting for the TMC special tool for the Coach Windows Safety Recall. We noticed it about a year ago, however it has continued to get worse the past several months. We believe this is safety for us and others!

NHTSA ID
11441432
Incident
Feb 1, 2021
Fuel system
Filed Nov 1, 2021

I was driving when the vehicle suddenly lost power; as it coasted to a stop, the cabin filled with gas smell. I stopped the vehicle and noticed significant amount of gasoline dripping from the engine. The vehicle was towed and service personnel determined the fuel line, specifically the plastic part that was clipped to the engine fuel rail, had catastrophically failed. The plastic clip separated from the metal end of the fuel line. This plastic piece is supposed to be permanently molded to the metal line. Once separated, the fuel line was still under pressure and pumping fuel directly on the engine, and was a significant fire hazard. I have the portion of the old line that failed. Ford replacement part number is 9C2Z*9S273*P Ford refused to replace part under power train warranty. The vehicle miles is ~10k and has been in service for 4 years.

NHTSA ID
11438968
Incident
Oct 3, 2021
Electrical
Filed Aug 8, 2018
Fire reported

THE ELECTRICAL JACKS ARE LOCATED UNDER THE KITCHEN SINK WASTE LINE. WHEN THE WASTE LINE BECOMES SEPARATED DUE TO TRAVELING VIBRATIONS IT ALLOWS WATER TO SEEP INTO THE JACKS WHICH CAUSED A SHORT AND FIRE. THE VEHICLE WAS PARKED AND HOOKED UP TO WATER AND ELECTRIC. THE MICROWAVE WAS IN USE. *TT

NHTSA ID
11118462
Incident
Jul 24, 2018
Mileage
8,100 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LTR 120519

EQUIPMENT

This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.

LTR 110317

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This letter stated that there was one (1) Service Notification issued for the month of October, 2017.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thor Motor Coach Outlaw by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2025020—
2024010—
2023010—
2022100—
2021210—
2020430—
2019261—
2018761—
2017Viewing350—
2016101—
2015150—
2014450—
2013030—
2012120—
2011020—
2010020—
2009020—
2008020—
2007010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.