2004 Toyota Camry Solara

THE PETITIONER OWNS A MY 2006 TOYOTA CAMRY WITH A 4-CYLINDER ENGINE THAT WAS PURCHASED NEW IN JANUARY 2006. THE PETITIONER ALSO PREVIOUSLY OWNED A MY 2005 CAMRY. HE ALLEGES THAT BOTH VEHICLES EXHIBITED VEHICLE ENGINE SURGING, WHICH HE DESCRIBED AS A SHORT DURATION (1 TO 2 SECOND) INCREASE IN ENGINE SPEED OCCURRING WHILE THE ACCELERATOR PEDAL IS NOT DEPRESSED. IN AN INITIAL INTERVIEW, THE PETITIONER ESTIMATED THAT 6 TO 8 SURGE INCIDENTS, OF VARYING SEVERITY, OCCURRED IN THE MY 2006 VEHICLE OVER THE COURSE OF 10,000 MILES AND 7 MONTHS OF OWNERSHIP. THE PETITIONER REPORTS THAT THE BRAKE SYSTEM IS EFFECTIVE AT OVERCOMING THE SURGE. HOWEVER, HE IS CONCERNED ABOUT REPORTS FILED WITH NHTSA ALLEGING UNCONTROLLEDSURGING IN MY 2002 TO 2006 CAMRY VEHICLES BRINGING THOSE VEHICLES TO A HIGH RATE OF SPEED (IN SOME CASES, PURPORTEDLY, WITH THE BRAKES APPLIED).AFTER REVIEW AND ANALYSIS OF THE AVAILABLE INFORMATION, ODI HAS NOT IDENTIFIED A VEHICLE-BASED DEFECT THAT WOULD HAVE PRODUCED THE ALLEGED ENGINE SURGE IN THE PETITIONER?S VEHICLE, NOR WAS IT ABLE TO WITNESS SUCH AN EVENT WHEN ROAD TESTING THE PETITIONER?S VEHICLE.EVALUATION OF A SUSPECT THROTTLE ACTUATOR REMOVED FROM THE PETITIONER?S VEHICLE DID NOT REVEAL A COMPONENT PROBLEM. WARRANTY AND PARTS SALES OF THE ACTUATOR ARE UNREMARKABLE.THESE DATA DO NOT SUPPORT THE EXISTENCE OF A WIDE-SPREAD DEFECT OR ONGOING CONCERN. THE FAULT DETECTION AND REACTION STRATEGY DESCRIBED IN TOYOTA?S TECHNICAL DOCUMENTS INDICATES THAT A LOSS OF THROTTLE CONTROL DUE TO A COMPONENT OR SYSTEM FAILURE WOULD BE DETECTED WITHIN A ONE SECOND PERIODAFTER WHICH ENGINE POWER WOULD BE LIMITED. THE PETITIONER?S MY 2006 VEHICLE BRAKE SYSTEM OVERCOMES FULL ENGINE POWER AT EASILY ACHIEVABLE BRAKE PEDAL FORCES. BASED ON THE ANALYSIS CONDUCTED, IT IS UNLIKELY THAT NHTSA WOULD ISSUE AN ORDER FOR THE NOTIFICATION AND REMEDY OF A SAFETY RELATED DEFECT AT THE CONCLUSION OF THE INVESTIGATION REQUESTED IN THE PETITION.CONSEQUENTLY, IN VIEW OF THE NEED TO ALLOCATE AND PRIORITIZE NHTSA?S LIMITED RESOURCES TO BEST ACCOMPLISH THE AGENCY?S SAFETY MISSION, THE PETITION IS DENIED.PLEASE SEE THE MARCH 9, 2007 FEDERAL REGISTER NOTICE FOR FURTHER DETAILS.

IN A LETTER DATED JULY 8, 2005, AND AFTER EXPERIENCING TWO INCIDENTS (AND ONE CRASH) WHERE HE ALLEGES HIS MODEL YEAR (MY) 2002 CAMRY ACCELERATED WITHOUT DRIVER INPUT, MR. JORDAN ZIPRIN PETITIONED THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION?S (NHTSA) OFFICE OF DEFECTS INVESTIGATION (ODI) TO COMMENCE A PROCEEDING TO DETERMINE THE EXISTENCE OF A DEFECT WITHIN THE ETC SYSTEM IN MY 2002 TO 2005 TOYOTA AND LEXUS VEHICLES, OR TO REOPEN A PRIOR INVESTIGATION PRELIMINARY EVALUATION (PE) 04-021.IN A LETTER DATED AUGUST 18, 2005, MR. ZIPRIN AMENDED HIS PETITION TO INCLUDE ALLEGATIONS OF INTERRELATED BRAKE AND ACCELERATION PROBLEMS THAT ALLEGEDLY RESULT IN INAPPROPRIATE AND UNCONTROLLABLE VEHICLE ACCELERATIONS.THE 1172 VEHICLE OWNER QUESTIONNAIRE REPORTS CITED BY THE PETITIONER INVOLVE 4 LEXUS AND 15 TOYOTA MODELS DEFINING A POPULATION OF 7 MILLION VEHICLES.THE REPORTS TYPICALLY ALLEGED A DEFECT IN THE BRAKE SYSTEM, THE THROTTLE CONTROL SYSTEM, OR A COMBINATION OF BOTH SYSTEMS.IN ITS REVIEW OF THE REPORTS, ODI A) FAILED TO FIND EVIDENCE TO SUPPORT THE EXISTENCE OF A BRAKE RELATED DEFECT IN THE CITED MODELS, AND B) DETERMINED THAT MANY CITED PRODUCTS WERE NOT EQUIPPED WITH ETC.ACCORDINGLY, ODI RESTRICTED ITS ANALYSIS TO THE 432 PETITIONER REPORTS INVOLVING MY 2002 TO 2005 CAMRY, SOLARA, AND ES MODELS (ALL EQUIPPED WITH ETC) THAT ALLEGED AN ABNORMAL THROTTLE CONTROL EVENT (SEE THE JANUARY 3, 2006 FEDERAL REGISTER NOTICE FOR FURTHER DETAILS).ABOUT 40% OF THE 432 REPORTS INVOLVE A DRIVEABILITY CONCERN WHERE THE OPERATOR INTENTIONALLY APPLIES THE THROTTLE PEDAL, IN EXPECTATION THAT THE VEHICLE WILL ACCELERATE, AND THEN EXPERIENCES A DELAY OR HESITATION IN VEHICLE RESPONSE.THESE REPORTS INVOLVE VEHICLE RESPONSE TO INTENTIONAL DRIVER COMMANDS WHICH ODI CONSIDERS UNRELATED TO THE ALLEGATIONS RAISED BY THE PETITIONER.THEREFORE, THE REPORTS DO NOT PROVIDE SUPPORT FOR THE INVESTIGATION REQUESTED.ABOUT 20% OF THE REPORTS INVOLVE INCIDENTS WHERE OPERATORS ALLEGE VEHICLE ACCELERATION WITHOUT DRIVER INPUT AND AN INABILITY OF THE BRAKE SYSTEM TO CONTROL THE VEHICLE WHEN APPLIED.NEITHER THE REPORTS, NOR THE INTERVIEWS CONDUCTED BY ODI, IDENTIFIED ANY VEHICLE-BASED CAUSE TO EXPLAIN THE INCIDENTS OR DISCLOSED EVIDENCE TO SUPPORT THAT A FAILURE OF THE BRAKE OR THROTTLE CONTROL SYSTEM HAD OCCURRED.BECAUSE THESE REPORTS DO NOT INDICATE A DISTINCT SAFETY DEFECT FOR INVESTIGATION, THE REPORTS DO NOT PROVIDE SUPPORT FOR THE INVESTIGATION REQUESTED BY THE PETITIONERTHE REMAINING REPORTS (~ 40%, SIMILAR TO THE PETITIONER?S AND THOSE OF PE04-021) TYPICALLY DESCRIBE INCIDENTS WHERE A VEHICLE IS BEING MANEUVERED AT SLOW SPEED IN A CLOSE QUARTER SITUATION AT WHICH POINT THE OPERATOR ALLEGES THAT THE VEHICLE ACCELERATES WITHOUT DRIVER INPUT AND CRASHES.IN THE AFTERMATH, OPERATORS ARE UNSURE OF WHETHER THE BRAKES WERE APPLIED OR NOT, SOMETIMES STATING THERE WAS INSUFFICIENT TIME TO USE THE BRAKE; A CRASH OCCURRED AND THE OPERATOR BELIEVES AN UNCOMMANDED ACCELERATION CAUSED IT.IN SPITE OF THE EFFORT EXPENDED DURING PE04-021 AND DURING THIS ANALYSIS, ODI HAS NOT IDENTIFIED ANY VEHICLE-BASED CAUSE TO EXPLAIN THE REPORTS, OR UNCOVERED ANY EVIDENCE TO INDICATE THAT A THROTTLE CONTROL SYSTEM FAILURE OCCURRED.THEREFORE, THE REPORTS HAVE AMBIGUOUS SIGNIFICANCE AND DO NOT CONSTITUTE A BASIS ON WHICH ANY FURTHER INVESTIGATIVE ACTION IS WARRANTED.BASED ON THE ANALYSIS CONDUCTED, IT IS UNLIKELY THAT THE NHTSA WOULD ISSUE AN ORDER FOR THE NOTIFICATION AND REMEDY OF A SAFETY RELATED DEFECT AT THE CONCLUSION OF THE INVESTIGATION REQUESTED IN THE PETITION.CONSEQUENTLY, IN VIEW OF THE NEED TO ALLOCATE AND PRIORITIZE NHTSA?S LIMITED RESOURCES T

The contact owns a 2004 Toyota Camry Solara. The contact stated that the dashboard started to crack exposing the air bag. The contact stated no warning light was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 80,000.

NHTSA ID

11433838

Incident

Jul 10, 2018

Mileage

80,000 mi

The contact owns a 2004 Toyota Solara. The contact stated while driving at various speeds, the TPMS indicated that the tire pressure was low however, upon investigation the tires were at the correct tire pressure. The contact stated that the tire pressure warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and referred the contact to the local dealer for assistance. The failure mileage was approximately 103,000.

NHTSA ID

11423728

Incident

Jul 7, 2020

Mileage

103,000 mi

I WAS DRIVING TO WORK ON THE WI 43 FREEWAY (SPEED APROX. 70 MPH) AT 2:00AM OF 09/28/2020. I SMELLED SOMETHING BURNING AND SAW SPARKS COMING FROM UNDER MY DASHBOARD. I PULLED OVER TO THE SIDE OF THE FREEWAY AND CALLED 911. TWO OZAUKEE COUNTY SHERIFFS AND 1 PORT WASHINGTON FIRE TRUCK RESPONDED (INCIDENT NUMBER 20-27928). AS YOU CAN SEE FROM THE ATTACHED PICTURES WHICH WERE TAKEN THE NEXT DAY AT THE TOWING YARD MY CAR'S DASH AND INTERIOR WAS TOTALLY MELTED BY AN ELECTRICAL FIRE THAT WAS SO HOT IT CRACKED THE WINDSHIELD. ALTHOUGH THE CAR HAS SOME AGE ON IT, THIS IS NOT SOMETHING THAT SHOULD EVER OCCUR WHILE DRIVING DOWN THE HIGHWAY. FORTUNATELY NO ONE WAS HURT. THE CAR HAD TO BE TOTALED AS IT WAS BEYOND REPAIR.

NHTSA ID

11362817

Incident

Sep 28, 2020

Mileage

180,000 mi

TL* THE CONTACT OWNS A 2004 TOYOTA CAMRY SOLARA. THE CONTACT NOTICED THAT THE DASHBOARD WAS FRACTURED. PRIORITY TOYOTA HAMPTON LOCATED AT 2301 W MERCURY BOULEVARD, HAMPTON, VA 23666, (757)838-5000) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL HOWEVER, THERE WAS A WARRANTY ENHANCEMENT FROM THE MANUFACTURER FOR THE FAILURE IN SIMILAR VEHICLES. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 177,151.

NHTSA ID

11297979

Incident

Jun 12, 2019

Mileage

177,151 mi

TL* THE CONTACT OWNS A 2004 TOYOTA CAMRY SOLARA. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO WEST HERR TOYOTA (4141 S. WESTERN BLVD, ORCHARD PARK, NY) WHERE IT WAS DIAGNOSED THAT FUEL CYLINDER SENSORS ONE AND TWO WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,231. *BF *JB

NHTSA ID

11245446

Incident

Aug 13, 2019

Mileage

56,231 mi

EXITED FREEWAY AND HIT BRAKES TO SLOW AND STOP AT TRAFFIC LIGHT. THE MOTOR ACCELERATED, THE BRAKES WERE TOO WEAK TO STOP THE VEHICAL, AND I CRASHED INTO THE STOPPED CAR AT THE TRAFFIIC LIGHT. IT SEEMED THAT THE CRUISE CONTROL DID NOT TURN OFF WHEN I PRESSED THE BRAKE PEDAL. THEY FAILED TO TURN THE CRUISE CONTROL OFF.

NHTSA ID

11175023

Incident

Jan 3, 2019

Mileage

105,000 mi

MY HUSBAND WAS REPLACING DOOR HANDLE WHEN HE TOOK OFF THE LEFT FRONT DOOR PANEL, HE FOUND THAT THE AIRBAG SENSOR HAS DISINTEGRATED FROM THE INSIDE OUT. WE TOOK PICTURES TOOK IT INTO DUBLIN CA TOYOTA. THEY WILL NOT REPAIR THIS. I THEN HAD SOME REPAIR WORK DONE ON THE RIGHT SIDE OF MY CAR AND THE OWNER OF THE SHOP ALSO REPORTED THAT THE SAME THING ON THE RIGHT SIDE . HE STATED THAT THIS IS A DEFAULT AND IT COULD VERY LIKELY CAUSE THE AIRBAG TO GO OFF PREMATURELY OR NOT WORK IF THERE WAS AN IMPACT , THAT THIS WAS A DANGER TO WHO EVER WAS DRIVING MY CAR. I HAVE PHOTOS AND ALSO A REPORT FROM DUBLIN TOYOTA . I'M NOT ONLY IN FEAR FOR MY SAFETY BUT THE FACT THAT TOYOTA SHOWS NO CONCERN FOR MY SAFETY AND HOW MANY OTHERS COULD HAVE THE SAME ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11119445

Incident

Jul 23, 2018

DASHBOARD MELTING ' I JUST NOTICED MY DASHBOARD MELTING YESTERDAY AND CONTACTED TOYOTA TODAY. I WAS TOLD THAT THE WARRANTY ENHANCEMENT FOR THIS PROBLEM EXPIRED LESS THAN A YEAR AGO, AND THAT THEY WERE SORRY, BUT THEY ARE NOT WILLING TO HELP ME. I KEEP MY CAR IN A PARTIALLY CLIMATE-CONTROLLED GARAGE AND DRIVE ONLY A FEW THOUSAND MILES A YEAR. THEREFORE, MY CAR IS HAVING DELAYED SYMPTOMS OF THE MELTING DASHBOARD PROBLEM. BECAUSE I TOOK EXTRAORDINARY STEPS TO PROTECT MY CAR, I AM BEING EXCLUDED FROM THE WARRANTY PROGRAM. THIS BOILS DOWN TO TWO SAFETY PROBLEMS: 1. TOYOTA CANNOT OR WILL NOT TELL ME THE MATERIAL OF THE DASHBOARD, BUT I SUSPECT IT IS A PETROLEUM-BASED PLASTIC VINYL. THEREFORE, THE OOZING SUBSTANCE IS QUITE POSSIBLY AN ENDOCRINE DISRUPTOR. NO ONE SHOULD NOT BE EXPOSED TO THIS TOXIC SUBSTANCE. THEY REFUSE TO HELP ME REPLACE IT, AND REFUSE TO TELL ME HOW TO CLEAN IT, BUT SHARE MY CONCERNS AND OFFER THEIR SORROW. 2. THE GLARE FROM THE MELTING DASHBOARD IS A DRIVING HAZARD. I GET A TERRIBLE REFLECTION IN MY WINDSHIELD AND CAN EASILY MISTAKE WHAT IT REAL VS A REFLECTION, AND IS WORSE ADVERSE WEATHER CONDITIONS. IT PRESENTS A SAFETY HAZARD TO OCCUPANTS AND PEDESTRIANS, AND ADVERSELY AFFECTS MY ABILITY TO OPERATE THE VEHICLE IN THE SAFEST MANNER. I HAVE PURCHASED 9 TOYOTAS, YET THIS IS MY 1ST ISSUE AND REQUEST FOR SAFETY REPAIR. I GUESS LOYALTY ONLY GOES ONE WAY. I AM VERY CONCERNED ABOUT MY HEALTH AND SAFETY.

NHTSA ID

11089949

Incident

Apr 23, 2018

Mileage

97,500 mi

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.