See attached document for complaint.
- NHTSA ID
- 11700413
- Incident
- Nov 4, 2025
Owner-reported complaints naming the visibility system, filed with NHTSA
Data refreshed
Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2007 Toyota Camry submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 538 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 538, in the owner's own words
See attached document for complaint.
Because of the sticky dash’s glare on the driver side windshield, I could not see the car ahead of me at all. I almost hit a car that was in front of me not because he had braked because we were both still in motion but the glare was directly in my line of vision. I just happened to put my hand up over the glare and saw there was actually a silver car in front of me and I was way to close to it. No accident occurred but it almost did and certainly could have injured me and/or my passengers. This has to be fixed! That scared me to death! I truly had no idea there was a car in front of me as I could NOT see it from the dash’s glare off the windshield.
Vehicles dash board is melting. Produces a high shine effect that reflects sunlight into the front glass, effectively blinding the driver. Toyota has acknowledged this in a “warranty enhancement program” but will no longer repair the dashboard as the recall has “expired”. The warranty program had expired prior to me taking ownership of the vehicle. Engine burns oil due to piston assembly manufacturing errors. Toyota has acknowledged this in T-SB-0158-14 but will no longer repair the engine as the recall has “expired”. The recall had expired prior to me taking ownership of the vehicle.
My dash board is sticky and uncleanable, making it very hard to see out the windshield at all hours day or night, which could potentially cause a crash. I have also noticed tons of people online with the same problem. This needs to be recalled or class action lawsuit.
I recently purchased a used car for my son who is a new driver. He complained to me that there is a bad glare coming from the dashboard that impairs his visibility of the road in front of him. I took the attached picture of the situation and clearly the glare significantly impacts visibility as I can barely distinguish the car just ahead of us. In researching the issue online, I found there was an opportunity for the previous owner to have the dashboard replaced but they did not or were not aware of it and now that timeframe is over. Considering the potential safety issue here, why isn't this a recall item? Is there an opportunity to extend or re-open the replacement window or other action by your agency to address this issue before a serious or even deadly accident were to occur?
The dashboard on the car has melted and caused reflection on the windshield impacting the visibility. I was unable to see the road due to the reflection caused by the melting and sticky dashboard on the windshield. My safety is at risk while driving due to the reflection and glare on the windshield. The smell from melting dashboard is also a concern for myself and family including the infant. The car is available for inspection and the concern can be reproduced.
The dash is very sticky and is putting a glare when driving toward the sun it is so bad you can’t see pedestrians walking on the road.
The 2007 Toyota Camry has a manufacturing defect related to sticky/melting dashboards as a result of heat or humidity. Toyota sent me a warranty notice for an extension for 10 years from the date of first use of the vehicle, which they determined was the date that I purchased the vehicle on July 31, 2007. In 2013, I took the vehicle to a Toyota dealer, however, they refused to replace the dashboard because, in their opinion, it was not sufficiently compromised. However, now, years later, the dashboard has become very sticky and reflective. It produces a glare into the windshield, impairing vision, which is now a safety issue due to the manufacturer defect. This defect could cause serious injury and death. On August 5, 2022, I appealed to Toyota customer service for them to replace the dashboard. I emphasized the safety issue. However, a Senior Representative declined to make an exception. I then wrote to [XXX], CEO of Toyota Motor North America to ask for his help (see attached letter). I asked him to personally authorize the dashboard replacement and reply to me directly. Almost two months later, I have not received any communication from him. Moreover, on October 4th, I called Toyota customer service to follow-up on my letter. I was told that [XXX], Executive Office Administrator send me an email on September 1st asking for the best time to contact me. I never received this email, neither in my inbox or in my gmail spam folder. That same day, I called [XXX] and left a detailed voice message. I have called him several times since then, each time leaving a message on his voicemail. He has deliberately refused to return my phone calls. I am appalled that Toyota and its CEO does not take safety issues seriously. I kindly ask you to either contact Toyota on my behalf to have them replace the dashboard, or to issue a recall of all 2007 Toyota Camry's due to a manufacturer defect that can result in serious injury or death. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
I can not see well because the dash shinya, it is melting and sticky. oil consumption with my Camry 2007 I need always check the oil every single week
Dashboard is too reflective, has melted and is incredibly sticky. This has resulted in a glare off the windshield that shines back into the drivers eyes and compromises visibility.
I'm submitting this, as I've been dismissed by Toyota Corporation with my concerns. I purchased this car from an individual. I did not realize the magnitude of visibility issue with the glare from the dash. I asked at the time about the shiny and sticky dash, and the owner stated that year of Toyota Camry had defective dash that melted, therefor the issue. When I'm driving, the glare causes me not to be able to see clearly. I called Toyota Corporate office and was told it's not a safety issue although I explained in detail about the serious visual problem. Because the previous owner did not take care of the recall on this, I was told it's expired and nothing they will do. I told the man that it shouldn't have an expiration as it truly is a safety hazard! The glare was really bad one day that I couldn't see the traffic lights, etc. without leaning down and over to the middle. I realize I purchased this car used, however Toyota should honor the safety issue recall no matter when. The dash obviously was a major defect! I was told I could buy a carpet piece to go over it, which I do not want to do. I should not have to alter the interior look, plus I think it's totally tacky! Please let me know if there is anything you can do to help me get this dash replaced by Toyota. I couldn't upload video as the file is too large. The pictures give you somewhat of an idea of the safety issue. Thank you for your time!
The front dash assembly is melted over time and is so bad I cannot see out the front windshield. I told the dealership that I believe this was a recall and they said it was but that the specific job for that expired ? I didn’t know recalls expired. They are willing to fix the current situation with the current system failure of the over heating window switches but a major problem is the visibility up front. I have to wear sun glasses just to see through that horrible glare from the melted dashboard. Also not sure if their is any suspension issues with my 2007 Toyota Camry. The steering wheel shakes some and I’ve purchased new tires wheels and some rotation balance and alignment and no additional work or parts where needed to fix that problem. The alignment did reduce some steering wheel shaking but it’s getting worse again. Any help would be appreciated and if we could get the Dealership to fix the front dashboard that would be phenomenal. Thank you.
Toyota Camry 2007 has a sticky or melting dashboard issue and is impacting visibility when driving in sun. The dashboard shines and reflects on the windshield and impairs visibility. Toyota says their extended warranty to fix this issue is over however the vehicle has been serviced at dealerships multiple times and never was the recall / safety issue was reported to me. I would appreciate if someone can contact Toyota and ask them to fix the issue for vehicles that are still on the roads especially in the south where is blazing hot.
Drivers side sunvisor failed and broke off while driving. Visor fell thru drivers field of vision and distracted driver.
The dashboard melts. I went to toyota representatives many time and they didn’t help. It is really dangerous when the reflection of the melted dashboard blinds the driver.
DASH IS CRACKED, STICKY, AND MELTS IN THE HEAT. MAKES THE DASH SURFACE SHINY & REFLECTIVE - HARD TO SEE IN SUNNY CONDITIONS. THIS IS OBVIOUSLY A MANUFACTURERS' DEFECT DUE TO CHEAP PLASTIC BEING USED.
DRIVER'S SIDE FRONT SUN VISOR DOES NOT STAY IN THE UPRIGHT STOWED POSITION. IT DROOPS DOWN AND OBSTRUCTS VISIBILITY WHILE DRIVING.
DRIVER SIDE VISOR FLAPS DOWN TO FOREHEAD LEVEL WHEN STATIONARY. FLAPS DOWN POINTING DOWN WHEN IN MOTION GOING OVER BUMP. VISOR DOES NOT STAY TUCKED IN ITS STOW AWAY POSITION. CAUSED INJURY TO RIGHT TEMPLE GETTING INTO THE CAR. CAUSED FOREHEAD INJURY AT A SUDDEN STOP. DEALT WE REFUSED TO REPLACE OR REPAIR. TOYOTA CLAIMS THE THE RECALL ENDED IN 2018 SO THE PART IS NOT ELIGIBLE FOR REPLACEMENT.
THERE WAS A RECALL ON DASHBOARD ON MY VEHICLE AND TOYOTA WON'T REPLACE THE DASH NOW BECAUSE THEY SAY THAT THE REPLACEMENT PERIOD IS OVER NOW HOWEVER I'M MILITARY AND THIS HAPPENED WHEN I WAS DEPLOY. I HAVE TRIED CALLING THEM HOWEVER THEY DON'T HAVE ANY ANSWERS FOR ME. THANKS SO MUCH FOR YOUR HELP.
THE DRIVER SIDE SUN VISOR WILL NOT STAY UP. THIS PART WAS RECALLED, BUT WHEN I TRIED TO GET IT REPLACED BECAUSE I'D ALREADY PAID TO HAVE THE PASSENGER SIDE REPLACED, SERVICE FOLKS SAID IT WASN'T DEFECTIVE (AND IT WASN'T AT THE TIME). THEN AROUND 2016 THE VISOR STARTED NOT GOING TO THE ROOF AND WOULD HANG DOWN SLIGHTLY. OVER THE COURSE F THE NEXT TWO YEARS IT GOT TO WHERE IT WAS BLOCKING MY VIEW. TOYOTA SAID THE RECALL HAD EXPIRED SO I HAD TO REMOVE THE VISOR. NOW I HAVE TROUBLE IF I'M DRIVING INTO THE SUN. FRUSTRATING PART IS THAT HAD THEY DONE IT WHEN I ASKED ORIGINALLY I WOULDN'T BE IN THIS CIRCUMSTANCE. *TR
I JUST BOUGHT THIS TOYOTA CAMRY AND DIDN'T REALIZE UNTIL AFTER THAT THE DASHBOARD IS VERY STICKY AND GETS REALLY SHINEY AS THE TEMPERATURE RISES. THIS CAUSES A GLARE ON THE WINDSHIELD. AFTER RESEARCHING I FOUND OUT THAT TOYOTA ISSUED A EXTENDED WARRANTY. HOWEVER THEY SAID THAT IT EXPIRED ON 5/31/17 AND THEY CANT DO ANYTHING. THIS IS A SAFETY ISSUE AND I BELIEVE THAT IT SHOULD BE RECALLED AND THEY SHOULD REPLACE THE DASHBOARD. THE CAR ONLY HAS 68370 MILES AND HAS A LONG LIFE. I DO FEEL THAT MY LIFE IS IN DANGER WITH THIS KNOWN PROBLEM THAT THEY DON'T WANT TO FIX. PLEASE HELP!!!!! THIS ISSUE IS ALL OF THE TIME. *TR
THE MELTING DASHBOARD WHICH CAUSES A SHINE WHICH REFLECTS INTO DRIVERS VISION IS A DANGER!!!! THE FACT THAT TOYOTA ALLOWS THIS TO GO ON, AND DOES NOT REMEDY IT FOR THOSE THAT (FOR WHATEVER REASON) MISSED THE NOTICES SENT OUT IS A DISGRACE, AND A DANGER TO NOT ONLY THE DRIVER, BUT EVERYONE ON THE ROAD!! HOW MANY PEOPLE ARE STILL DRIVING CARS WITH THIS ISSUE?? THESE ARE ACCIDENTS JUST WAITING TO HAPPEN! MY MOTHER'S CAR DASHBOARD DID NOT BEGIN TO "MELT" UNTIL AFTER THE NOTICES WERE SENT, SO SHE DIDN'T THINK THERE WAS AN ISSUE WITH HERS....SURPRISE!!! IT HAS NOW BEEN GOING ON FOR ABOUT 3 YEARS OR MORE. TOYOTA ONLY WANTS CUSTOMER TO PAY FOR REPAIR OUT OF POCKET. THIS WILL BE THE LAST TOYOTA IN OUR FAMILY!
MELTING DASHBOARD, STICKY SHINY AND CREATES GLARE ON WINDSHIELD THAT IS UNSAFE.
THE MELTING DASHBOARD IS CAUSING TREMENDOUS GLARE FROM SUN CAUSING A SAFETY HAZARD. TOYOTA IS AWARE AND HAD A VOLUNTARY RECALL, BUT I DID NOT GET THE LETTER. WHEN I FOUND OUT ABOUT THE RECALL, I THOUGHT DATE OF FIRST USE WAS WHEN I BEGAN DRIVING THE CAR, IT IS NOT. THE SECONDARY COVERAGE FOR 10 YEARS AFTER DATE OF FIRST USE WAS 8/3/17. I CALLED TOYOTA ON 11/17/17 AND THEY SAID TOO LATE. I WENT TO TOYOTA AND CALLED CORPORATE ON 5-30-18, BUT THEY WOULD DO NOTHING. I USE A SUNSHIELD AND CAR IS MOSTLY GARAGED, BUT IT IS THE TEXAS HEAT CAUSING IT, AND I CAN'T STOP IT. I RECENTLY SAW THIS PROBLEM ON THE NEWS WITH NISSAN AND TOYOTA AND HOW DANGEROUS IT IS. THIS IS WHY I AM NOT FILING THIS REPORT.
SUN VISOR (PASSENGER SIDE) HAS ROTATED SLOWLY DOWNWARD BLOCKING MY VIEW OF THE ROAD. APPARENTLY THE SPRING TENSION MECHANISM FAILED CAUSING THE VISOR TO HANG DOWNWARD OBSTRUCTING MY VIEW OF THE ROAD. NOTE: THE SUN VISOR AND SUN VISOR BRACKET WAS PREVIOUSLY INVOLVED IN A TOYOTA WARRANTY ENHANCEMENT NOTICE INVOLVING THIS SAME VEHICLE.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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