RoadVitals

2004 Toyota Highlander Brakes Problems

Owner-reported complaints naming the brake system, filed with NHTSA

Data refreshed

Brakes reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
25
Latest Jan 4, 2021
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
9%
of 286 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
5
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1

What this page shows

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake. Every record below is an owner-reported complaint about the 2004 Toyota Highlander submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 25 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming brake

Shown in the owner’s own words, exactly as filed

Brakes
Filed Jan 4, 2021

TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AND PRESSING TO BRAKE PEDAL, THE PEDAL FAILED TO RETURN TO THE IDLE POSITION. THE VEHICLE STABILITY CONTROL MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE VEHICLE FAILED TO EXCEED 40 MPH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS THEN DRIVEN TO THE LOCAL DEALER GROOVE TOYOTA LOCATED AT 5460 S BROADWAY, ENGLEWOOD, CO 80113 HOWEVER, THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 126,000.

NHTSA ID
11386458
Incident
Dec 31, 2020
Mileage
126,000 mi
BrakesDriver assistanceOther / unspecified
Filed Apr 7, 2017

TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. WHILE DRIVING VARIOUS SPEEDS, WHILE DEPRESSING THE BRAKE PEDAL, THE PEDAL TRAVELED TO THE FLOOR. THE TRACTION CONTROL, CHECK ENGINE, VSC, AND BRAKE INDICATORS ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 10V499000 (SERVICE BRAKES), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT OBSERVED BRAKE FLUID LEAKING FROM THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 157,489.

NHTSA ID
10971175
Incident
Apr 4, 2017
Mileage
157,489 mi
BrakesDriver assistance
Filed Nov 20, 2014

MY VEHICLE IS HAVING AN ISSUE WHERE THE VEHICLE STABILITY CONTROL AND ABS ARE BEING DISABLED. THIS IS THE DEFAULT MODE WHENEVER THERE IS AN ISSUE. IT IS NOW OCCURRING EVERY TIME I START MY CAR. *TR

NHTSA ID
10659890
Incident
May 1, 2014
Mileage
110,000 mi
Brakes
Filed Sep 23, 2014

BRAKE PEDAL GOES TO FLOOR VERY SLOWLY AND VEHICLE SLOWLY CREEPS FORWARD. MASTER CYLINDER WAS REPLACED WITH NEW. (HISTORY: AT 79000 MILES THE TOYOTA FACTORY RECALL TO REPLACE THE MASTER CYLINDER CUP KIT WAS PERFORMED BY TOYOTA DEALER ). *TR

NHTSA ID
10638580
Incident
Sep 9, 2014
Mileage
109,800 mi
BrakesDriver assistance
Filed Mar 27, 2013
Crash reported

WHILE PARALLEL PARKING AND SLOWLY BACKING INTO THE PARKING SPACE, MY VEHICLE SUDDENLY ACCELERATED BACKWARD CRASHING INTO THE VEHICLE PARKED BEHIND ME. MY VEHICLE CONTINUED ACCELERATING BACKWARD INTO THE OTHER VEHICLE AND PUSHED IT BACK EVEN THOUGH I WAS APPLYING THE BRAKES AS HARD AS I COULD. I THEN PUT MY VEHICLE INTO DRIVE WHILE APPLYING THE BRAKES, AND IT IMMEDIATELY LUNGED FORWARD CRASHING INTO THE VEHICLE IN FRONT OF ME. WHILE CONTINUING TO ACCELERATE FORWARD, WITH THE BRAKES APPLIED, MY VEHICLE PUSHED THAT VEHICLE INTO THE VEHICLE IN FRONT OF IT. I THEN TURNED OFF THE IGNITION AND MY VEHICLE STOPPED MOVING. ALL FOUR VEHICLES SUSTAINED DAMAGE. THERE WERE NO OCCUPANTS IN THE OTHER PARKED VEHICLES. REPAIRS TO MY VEHICLE TOTALED $4,076, PLUS $1,444 FOR A RENTAL CAR. I ALSO RECEIVED A SUMMONS FOR CARELESS DRIVING. I BELIEVE THE ACCIDENT WAS THE RESULT OF SUDDEN UNINTENDED ACCELERATION DUE TO A DEFECT IN THE ELECTRONIC THROTTLE CONTROL SYSTEM. *TR

NHTSA ID
10504763
Incident
Jan 10, 2013
Mileage
111,922 mi
BrakesDriver assistance
Filed Jul 26, 2012
Crash reported

I WAS PULLING INTO A PARKING SPACE IN A PARKING LOT, GOING LESS THAN 5 MILES PER HOUR. AS I TURNED INTO THE SPOT, THE CAR LURCHED AHEAD, SO QUICKLY, THAT SLAMMING ON THE BRAKES STILL CAUSED ME TO SLIDE A BIT. I ENDED UP HITTING A CAR PARKED IN THE SPOT IN FRONT OF ME, AND CAUSING $1400 WORTH OF DAMAGE (TO MY FRONT BUMPER AND THE OTHER CARS REAR BUMPER). I HAD A FRIEND IN THE CAR WITH ME WHO VOUCHED FOR THIS. I HAVE NEVER HAD AN ACCIDENT BEFORE, AND WAS COMPLETELY BAFFLED BY WHAT HAPPENED. AFTER GOOGLING THIS, I SEE THAT THIS CAR HAS HAD SEVERAL SIMILAR INCIDENTS, AND I AM NOW WORRIED ABOUT THE SAFETY OF MY CAR. I AM UNSURE HOW TO PROCEED, AS I HAVE READ THAT MECHANICS SEEM UNABLE TO DUPLICATE THE EVENT THAT OCCURS WHERE IT SEEMS TO ACCELERATE RAPIDLY. VERY EMBARRASSING- I HAVE NEVER HAD A CAR ACCIDENT BEFORE! *TR

NHTSA ID
10467769
Incident
Jul 15, 2012
Mileage
86,000 mi
Brakes
Filed Feb 1, 2012

BROUGHT THE VEHICLE IN FOR A ROUTINE OIL AND FILTER REPLACEMENT. AS DEALERS NORMALLY DO, THEY ALSO DID SPOT CHECKS ON BRAKES, HOSES, ETC. THE TWO FRONT WHEELS HAD BEEN REMOVED SUPPOSEDLY TO CHECK THE WEAR ON THE BRAKE PADS. AS THE MECHANIC WAS REINSTALLING THE WHEELS, TWO OF THE LUGS BROKE OFF. THE SERVICE REP SHOWED ME ONE AS HE EXPLAINED WHY THE OIL AND FILTER JOB WAS TAKING MUCH LONGER THAN EXPECTED. I STUDIED THE FRACTURE FACE AND SAW TYPICAL FATIGUE FAILURE WITH ORIGIN AND PROGRESSION FEATURES. IT WAS QUITE EVIDENT THE PROBLEM STARTED MUCH EARLIER THAN TODAY. I ONLY SAW ONE BROKEN LUG, BUT THE SERVICE REP SAID THAT THERE WERE TWO LUGS THAT BROKE PREMATURELY WHEN THEY WERE REINSTALLING ONE WHEEL. THIS CONCERNS ME SO I AM GIVING THIS INFORMATION TO NHTSA. I HAVE TAKEN CLOSE-UP PICTURES OF THE FRACTURE FACE IF YOU WOULD LIKE THEM SUBMITTED. TO BE SAFE, I AM HAVING ALL THE FRONT WHEEL LUGS REPLACED ON THIS VEHICLE. AGREED, THIS ISN'T NECESSARILY A TOYOTA PROBLEM. IT COULD HAVE BEEN CAUSED BY OVERTORQUE WHEN I HAD THE TIRES REPLACED. IF IT IS A TOYOTA PROBLEM, YOU'LL HAVE OTHER REPORTS SIMILAR TO MINE. (I AM A RETIRED SR. QUALITY ENGINEER FAMILIAR WITH ACCIDENT INVESTIGATION, FAILURE MODES, METALLURGY, METALLOGRAPHY, MACHINING PRACTICES, THREADS, ETC.) *TR

NHTSA ID
10446209
Incident
Feb 1, 2012
Mileage
64,171 mi
BrakesDriver assistance
Filed Nov 18, 2011
Crash reported

ON NOVEMBER 14, 2011, I WAS PARKING MY TOYOTA HIGHLANDER IN A VERY FAMILIAR PARKING SPACE AND SUDDENLY MY CAR TOOK ON A LIFE OF ITS OWN AND ACCELERATED, VEERED LEFT, JUMPED LOW SIDEWALK CAR BARRIER, JUMPED CURB, AND HIT A DECORATIVE POLE; BRAKES COULD NOT STOP CAR. IT WENT FROM GENTLY ENTERING A PARKING SPOT WHICH I HAVE OFTEN USED TO FULL THROTTLE SPEED. THE CAR DID NOT ACCELERATE STRAIGHT FORWARD IT VEERED TO LEFT. *TR

NHTSA ID
10436406
Incident
Nov 14, 2011
Mileage
125,360 mi
BrakesDriver assistanceElectrical+2 more
Filed Aug 1, 2011

I TOOK MY 2004 TOYOTA HIGHLANDER V6 TO LONGO TOYOTA FOR BRAKE BOOSTER RECALL IN NOVEMBER 2010. THEY KEPT MY CAR NEARLY 7 WEEKS BEFORE REPAIR WAS COMPLETED. A FEW DAYS AFTER PICKING UP MY VEHICLE, WHILE I WAS PARKED DROPPING OFF MY PASSENGER, MOST OF THE CONTROL PANEL LIGHTS ILLUMINATED (BRAKES, ABS, TRAC OFF, VSC, CHECK ENGINE). I REPORTED THIS TO THE DEALER. THEY SAID TO BRING THE CAR BACK. I TOOK THE CAR BACK AND DIAGNOSTIC TESTS WERE RUN AND CONCLUDED THAT A CODE WAS STORED BUT IT WAS NOTHING SPECIFIC THAT HAD FAILED. BRAKE SYSTEM WAS BLED. IN JUNE 2011, THE LIGHT CLUSTER ("CHRISTMAS TREE" IS HOW THE DEALER REFERS TO IT) ILLUMINATED AGAIN WHILE I WAS ATTEMPTING TO PICK UP MY CAR FROM MY LOCAL TOYOTA DEALER (BOB SMITH TOYOTA). AGAIN, THE CAR WAS LEFT. AGAIN IT WAS REPORTED TO ME THAT THE SYSTEM HAD STORED A CODE BUT NO SPECIFIC COMPONENT WAS IN FAILURE AND THE BRAKES WERE BLED. APPROXIMATELY, JULY 20, 2011 AND JULY 23, 2011, THE LIGHTS ILLUMINATED AGAIN, ONLY FOUR OF THEM (TRAC OFF, VSC, ABS, BRAKES). I CONTACTED THE TOYOTA DEALER ON TUESDAY, JULY 26 AND WAS FORCING THE ISSUE ON JULY 29, 2011 AND MADE AN APPOINTMENT FOR AUGUST 1, 2011. ON JULY 31, 2011, THE SAME FOUR LIGHTS ILLUMINATED WHILE DRIVING AND STAYED ON. I STOPPED, TURNED OFF THE ENGINE, RESTARTED THE VEHICLE, AND EXPERIENCED A VERY SPONGY, SQUISHY BRAKE PEDAL. I CONTACTED TOYOTA MOTOR CORPORATION TO FURTHER ADDRESS THE CONCERN OF MY VEHICLE NOW BEING UNSAFE AS A RESULT OF THEIR RECALL. TOYOTA MOTOR CORPORATION WAS VAGUE AND SAID THAT THE MATTER COULD ONLY BE ADDRESSED BY LONGO TOYOTA, THE DEALER THAT PERFORMED THE RECALL, SINCE THE PARTS WARRANTY WOULD ONLY BE WITH THEM. IN CONTACTING BOB SMITH TOYOTA, THE SERVICE ADVISORS SWEARS THAT THE PROBLEM CAN BE RESOLVED BY THEM. IT APPEARS THAT PERFORMING THE RECALL WEAKENED THE INTEGRITY OF MY BRAKE SYSTEM. AS ONE REPRESENTATIVE SAID, "YOU WILL NOT HAVE A CATASTROPHIC FAILURE AND YOU WILL STILL BE ABLE TO STOP. IT WILL JUST TAKE LONGER." *KB

NHTSA ID
10416607
Incident
Jan 26, 2011
Mileage
78,000 mi
Brakes
Filed Apr 19, 2011

TL*THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STATED WHEN DRIVING AT LOW SPEEDS THE RIGHT REAR BRAKE LIGHTS DO NOT ILLUMINATE WHEN DEPRESSED. THE FAILURE WAS BROUGHT TO HIS ATTENTION BY ANOTHER DRIVER. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

NHTSA ID
10396837
Incident
Apr 18, 2011
Mileage
135,000 mi
Brakes
Filed Nov 2, 2010
Crash reported1 injury reported

TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER LIMITED. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE ABNORMALLY BEGAN TO VEER OFF THE ROAD. THE CONTACT APPLIED THE BRAKES AND THE VEHICLE THEN SUDDENLY SPUN AROUND AND CRASHED INTO A RAVINE. THE VEHICLE ROLLED OVER TWICE. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK AND WAS ADMITTED TO THE HOSPITAL FOR TWO DAYS. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED BY THE CONTACTS INSURANCE COMPANY. THE CONTACT STATED THAT PRIOR TO THE CRASH, AN UNKNOWN WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER MADE REPAIRS TO THE VEHICLE AND THE LIGHT WAS NO LONGER ILLUMINATED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CRASH. THE FAILURE MILEAGE WAS 73,000. UPDATED 01/14/11*LJ

NHTSA ID
10363659
Incident
Oct 21, 2010
Mileage
73,000 mi
Brakes
Filed May 20, 2010

CABIN BRAKE ASSEMBLY BRACKET BENDS WHEN APPLYING THE BRAKES DURING (BUT NOT LIMITED TO) EMERGENCY STOPPING. THIS MOVEMENT CAUSES THE EDGE OF THE BRAKE PIVOT BOLT TO HANG ON THE UPPER BRAKE ASSEMBLY, LOCKING THE BRAKE PEDAL TO THE FLOOR AND PREVENTING THE BRAKE FROM DISENGAGING. ADDITIONALLY, WHEN THIS DOES OCCUR, LOSS OF ADEQUATE BRAKE LEVERAGE AND/OR SUDDEN CHANGE IN PROXIMITY OF THE BRAKE PEDAL TO THE FLOOR MAY PREVENT THE DRIVER FROM APPLYING THE BRAKES TO THEIR INTENDED CAPACITY. THIS IS OF PARTICULAR CONCERN DURING AN ACCIDENT AVOIDANCE SITUATION WHEN ADEQUATE FOOT PRESSURE FAILS TO ENGAGE THE VEHICLE'S ABS. THIS DIRECTLY LEADS TO INCREASED DANGER OF INJURY/FATALITY TO DRIVERS, PASSENGERS, OCCUPANTS OF OTHER VEHICLES, AND PEDESTRIANS. TOOK VEHICLE TO DEALER TO ADDRESS THIS DEFECT. DEALER REFUSED TO REMEDY THIS SAFETY DEFECT AT NO COST TO CUSTOMER. *TR

NHTSA ID
10331424
Incident
May 18, 2010
Mileage
105,400 mi
Brakes
Filed Feb 9, 2010

2004 TOYOTA HIGHLANDER HAS 57,000 MILES, SINCE I OWNED THE CAR THE FOLLOWING OCCURS; ON SLIPPERY CONDITIONS THE VCS LIGHT WOULD COME ON AND IT WOULD TAKE A SECOND OR SO FOR BRAKES TO ENGAGE. TODAY ON A DRY PAVEMENT SURFACE (NO RAIN OR SNOW) THE VCS LIGHT SUDDENLY CAME ON WHEN TRAVELING 20 MILES AN HOUR LOCKING MY BRAKES FOR NO APPARENT REASON MAKING IT DIFFICULT TO STEER. I IMMEDIATELY PULLED CAR OVER TO THE SIDE OF THE ROAD TRIED DRIVING AGAIN BUT BREAKS IMMEDIATELY LOCKED UP ONCE I HIT 10-15 MILES AN HOUR AND STEERING WHEEL WAS ALSO LOOSE CAUSING DANGEROUS SITUATION. I HAD CAR TOWED TO TOYOTA DEALERSHIP AND IT IS CURRENTLY BEING DIAGNOSED, TECHNICIAN SAID THE STEERING ANGLE SENSOR IS FAULTY AND NEEDS TO BE REPLACED $500. NOT SURE IF THIS WILL CORRECT THE 1 SECOND GAP IN BREAK ENGAGEMENT ON SLIPPERY SURFACES WHICH HAS BEEN AN ISSUE SINCE I FIRST BOUGHT THE CAR IN 2004. *TR

NHTSA ID
10307884
Incident
Feb 9, 2010
Mileage
57,100 mi
Brakes
Filed Jan 7, 2009

WE WERE TRAVELING IN THE VEHICLE, APPROX. 20-25 MPH WHEN SUDDENLY THE RIGHT FRONT BRAKE LOCKED FOR A FEW SECOND, RELEASED AND THEN ABOUT 10 SECONDS LATER, LOCKED AND RELEASED ONCE AGAIN. IT WAS AS IF WE HAD SLAMMED ON THE BRAKES AS HARD AS POSSIBLE, ONLY ON THE RIGHT DRIVER'S SIDE BRAKE. WHEN WE TOOK IT TO THE DEALER, THE CODES LEAD THE TECHNICIAN TO AN OPEN CIRCUIT ON THE ABS ACTUATOR, HOWEVER, THE WARRANTY COMPANY WOULDN'T FIX OR CORRECT THE PROBLEM BECAUSE 1) THEY COULDN'T REDUPLICATE THE PROBLEM; AND 2) THE PART IN QUESTION IS A SMALL PART WITHIN A $3,500 LARGER PART, OF WHICH THE ENTIRE $3,500 PART WOULD HAVE TO BE REPLACED. THEY TOLD US TO WAIT UNTIL IT HAPPENED AGAIN TO BRING IT BACK TO THE DEALERSHIP. APPROX. ONE MONTH LATER, THE VEHICLE DID THE SAME THING, HOWEVER, IT WAS ON THE FREEWAY AT APPROX. 70 MPH. THE IMPACT WAS LESS HARD AS THE SPEED WOULDN'T ALLOW THE BRAKE TO FULLY STOP THE VEHICLE. THE WARRANTY AGENT AGAIN DENIED RESOLVING THE PROBLEM BECAUSE THEY COULDN'T DUPLICATE IT IN THEIR PRESENCE AND THE CODES WERE DEEMED INCOMPLETE AND THEREFORE, NO REPAIR. I AM CONCERNED THIS MIGHT CAUSE A SERIOUS ACCIDENT AND/OR DAMAGE TO MY VEHICLE. *TR

NHTSA ID
10254194
Incident
Aug 25, 2008
Mileage
63,899 mi
BrakesDriver assistance
Filed Dec 24, 2008

THE CAR'S VSC (VEHICLE SKID CONTROL) SYSTEM ACTIVATED ON A DRY STRAIGHT ROAD. THE BRAKES WENT ON AND REDUCED THE SPEED TO ABOUT 5MPH, MAKING THE CAR UNDRIVABLE. GLAD THIS DIDN'T HAPPEN IN TRAFFIC. THE CAR WAS TURNED OFF, AND RESTARTED, AND I COULD GET IT TO ABOUT 10MPH, AND THEN IT WOULD APPLY THE BRAKES QUICKLY AND REDUCED POWER NO-MATTER WHAT THE THROTTLE POSITION WAS, AND THE CAR WAS LIMITED TO ABOUT 5MPH. ONCE THIS HAPPENED THE CAR HAS NOT BEEN ABLE TO BE DRIVEN, UNLESS THE FUSES FOR THE ANTI-LOCK BRAKES ARE REMOVED. I DID THIS JUST TO GET IT TO THE DEALER... IT HAD BUZZERS AND WARNING LIGHTS GOING OFF. THE DEALER LOOKED AT IT AND THOUGHT THAT IT WAS THE ANTI-LOCK BRAKE & VSC "ECU", WHICH WAS GOING TO COST $2,400, BUT THERE COULD BE EXTRA SENSORS THAT NEEDED TO BE REPLACED TOO. THIS SEEMED VERY EXCESSIVE SO I DIDN'T HAVE THE WORK DONE. NOW THE CAR IS SITTING. I'VE HEARD THERE IS A SERVICE BULLETIN OUT ON THIS BUT I HAVEN'T BEEN ABLE TO FIND IT. I'VE HEARD THAT IT CAN BE THE STEERING ANGLE SENSOR, OR THE WHEEL ROTATIONS SENSORS, OR THE G-CENTER (ACCELEROMETER). EACH ONE IS SEVERAL HUNDRED DOLLARS APIECE. A FAILURE IN THE SKID CONTROL SYSTEM SHOULD JUST STOP WORKING AND NOT CAUSE THE BRAKES TO BE SLAMMED ON, LEAVING THE CAR UNDRIVABLE. AND THE REPAIR COST SHOULD NOT BE $2,500 TO OVER $4,000. THIS IS RIDICULOUS. *TR

NHTSA ID
10252755
Incident
Dec 19, 2008
Mileage
86,210 mi
Brakes
Filed Jan 18, 2008

ONE WEEK AGO, WHEN I STEPPED ON THE BRAKE, A LOUD GRINDING NOISE WOULD HAPPEN. I SCHEDULED A APPOINTMENT WITH GOODYEAR TO HAVE MY BRAKES CHECKED. 2 DAYS BEFORE MY APPOINTMENT DATE, I ALSO HAD TO PRESS THE BRAKE PEDAL ALL THE WAY DOWN TO THE FLOOR TO GET THE CAR TO STOP. I FREAKED OUT AND WENT STRAIGHT TO GOODYEAR FOR THE REPAIR. THEY TOLD ME THAT THE RUBBER ON THE MASTER CYLINDER HAD BEEN EATEN AWAY BY THE BRAKE FLUID AND HAD TO BE REPLACED. THE WAS A RECALL IN 2001 FOR THE TOYOTA HIGHLANDER FOR THE SAME PROBLEM. I HAVE A 2004 HIGHLANDER. *TR

NHTSA ID
10215385
Incident
Jan 11, 2008
Mileage
64,840 mi
Brakes
Filed Oct 30, 2007

I PURCHASED A TOYOTA HIGHLANDER 4DR 4WD 4ECT AS A PREVIOUSLY OWNED VEHICLE WITH A PREVIOUSLY OWNED VEHICLE WARRANTY. AFTER OWNING AND USING THE VEHICLE FOR A FEW MONTHS WHILE DRIVING IN A TRAFFIC SITUATION, THE RIGHT SIDE REAR BRAKE SUDDENLY LOCKED UP INTERMITTENTLY ACCOMPANIED BY SWERVING, BY PANEL VSC LIGHT FLASHES AND AN AUDIBLE WARNING. THIS SITUATION FORTUNATELY OCCURRED NEAR OUR RESIDENCE ON DRY PAVEMENT. BY DRIVING VERY SLOWLY WE MANAGED TO GET THE VEHICLE TO A SAFE LOCATION. IT WAS THEN TOWED TO A LOCAL TOYOTA DEALER WHERE IT WAS INSPECTED AND THE FOLLOWING DIAGNOSIS OR SIMILAR WAS PROVIDED: CUSTOMER STATES THAT THE VSC LIGHTS ARE COMING ON AND THE BRAKES ARE LOCKING UP, YAW RATE SENSOR IS OUT OF CALIBRATION. RECALIBRATED YAW RATE SENSOR. THE VEHICLE WAS RELEASED TO US AS REPAIRED. THE PRECISE SAME VSC FAILURE SITUATION OCCURRED ON OCTOBER 11TH OF THIS YEAR AND AGAIN WE WERE LUCKY TO HAVE BEEN IN A REASONABLY SAFE LOCATION AND DRIVING UNDER GOOD ROAD CONDITION WHEN IT HAPPENED. THE VEHICLE WAS PICKED UP AND TOWED AGAIN TO THE DEALER FACILITY FOR ANALYSIS AND REPAIR. WE RECEIVED THE DIAGNOSIS: ?ELECTRICAL REPAIR, CUSTOMER STATES THAT THE VSC LIGHTS ARE COMING ON, AND THE BRAKES ARE LOCKING UP, YAW RATE SENSOR IS OUT OF CALIBRATION. RECALIBRATED YAW RATE SENSOR?. I WAS TOLD BY TELEPHONE THAT ?THE PREVIOUS REPAIR LASTED TWO YEARS?. ANY REASONABLE PERSON WOULD CONSIDER THAT THE POTENTIAL USEFUL LIFE OF THIS VEHICLE SHOULD EXCEED TWO ADDITIONAL YEARS. FURTHERMORE, THE FAILURE COULD POTENTIALLY REOCCUR IMMEDIATELY. AFTER BEING TOLD IT WAS TEST DRIVEN AND PRONOUNCED SAFE TO DRIVE I THINK THAT THIS IS AN UNSAFE SITUATION WAITING FOR ANOTHER EVENT TO OCCUR AND THAT AN ACCIDENT COULD RESULT FROM ANOTHER INSTANCE OF THE VSC SYSTEM FAILURE. THE PROBLEM WAS NOT PROPERLY LOCATED OR PROPERLY REPAIRED IN EACH OF THE TWO OCCURRENCES. A PROPER REPAIR OF THE VEHICLE AFTER THE FIRST EVENT WOULD HAVE PREVENTED THE SECOND. *TR

NHTSA ID
10207457
Incident
Oct 11, 2007
Mileage
13,000 mi
Brakes
Filed Jul 30, 2007

VARIATION IN BRAKE PRESSURE. SOMETIME BRAKES FEEL FINE AND BRAND NEW AND OTHER TIMES, BRAKE ALMOST GOES TO FLOOR. *TR

NHTSA ID
10197846
Incident
Mar 5, 2007
Brakes
Filed Jun 22, 2007

THE STEERING SENSOR ON THE ANTI-SKID SYSTEM SHORTED OUT CAUSING THE ANTI-LOCK BRAKES TO ENGAGE WHILE THE CAR WAS IN MOTION. THIS CAUSED A VERY DANGEROUS SITUATION. CAR HAD TO BE PULLED OF TO THE SIDE OF THE ROAD IN A HEAVY TRAFFIC ENVIRONMENT. CAR COULD NOT BE DRIVEN WITHOUT THE ANTI-LOCK BRAKES ENGAGING. CAR WAS TOWED TO THE TOYOTA DEALERSHIP. I ASKED THE DEALER TO DISCONNECT THE ANTI-SKID SYSTEM, BECAUSE THIS SYSTEM WAS MORE DANGEROUS THAN THE PROBLEM IT WAS TRYING TO ADDRESS. THE DEALER SAID THAT WAS NOT POSSIBLE AND IF THE STEERING SENSOR WAS NOT REPLACED, THE CAR WOULD NOT BE DRIVABLE. IF A SENSOR IN A CONTROL SYSTEM FAILS, IT SHOULD NOT CAUSE A DANGEROUS DRIVING SITUATION. IF A SENSOR FAILS, THE BRAKES SHOULD NOT ENGAGE, THE SYSTEM SHOULD JUST BECOME INOPERABLE. THE LOGIC IN THEIR CONTROL SYSTEM IS FAULTY AND THE COMPUTER SHOULD BE RE-PROGRAMMED TO ELIMINATE THE PROBLEM. TOYOTA MOTORS WAS INFORMED OF THE PROBLEM AND THEY CHOOSE TO IGNORE MY COMPLAIN. THE DEALERSHIP REPLACED THE STIRRING SENSOR FOR A RIDICULOUS PRICE AND THE CAR IS ABLE TO MOVE FORWARD AGAIN WITHOUT THE ANTI-LOCK BRAKES ENGAGING. MY WIFE IS AGAIN DRIVING A CAR WHICH IS INHERENTLY UNSAFE. WE ARE CONSIDERING SELLING THE CAR BECAUSE OF THE ONGOING SAFETY PROBLEMS. *TR

NHTSA ID
10193972
Incident
May 1, 2007
Mileage
44,837 mi
Brakes
Filed May 16, 2007

WHILE DRIVING HOME FROM WORK PULLED UP TO STOP LIGHT WITH MANY OTHER CARS THE LIGHT TURNED GREEN AND I GOT UP TO 20 MPH AND THE BRAKES KICKED ON SLOWING ME DOWN TO ALMOST A STOP, AND CREATING A LOUD NOISE. THE CAR BEHIND HIT ME, BUT DID NOT CAUSE ANY DAMAGE. HE SAID I HAD NO BRAKE LIGHTS. IT WILL ONLY GO 15 MPH BEFORE THE VEHICLE TRACTION CONTROL WENT ON AND STOPPED THE CAR. THERE WAS NO WARNING. THE DEALER SAID THERE WAS A TECHNICAL SERVICE BULLETIN IN FOR THE PROBLEM. I THINK TOYOTA SHOULD FIX THIS IN A RECALL BECAUSE IT COULD CAUSE SERIOUS INJURY , ESPECIALLY SINCE IT WAS THE TRACTION CONTROL SYSTEM WHICH ACTIVATED FOR NO REASON AND NO BRAKE LIGHTS WENT ON. *AK

NHTSA ID
10190922
Incident
May 11, 2007
Mileage
74,000 mi
Brakes
Filed Sep 1, 2006

DT*: THE CONTACT STATED AFTER THE VEHICLE WAS PARKED FOR AN EXTENDED PERIOD OF TIME, WHILE BRAKE PRESSURE WAS APPLIED AT VARIOUS SPEEDS, THERE WAS AN INCREASED STOPPING DISTANCE. THE VEHICLE WAS INSPECTED BY A DEALER WHO DUPLICATED THE PROBLEM, YET WAS UNABLE TO REPAIR THE BRAKES DUE TO THE DESIGN. THE DEALER DETERMINED THE CONTACT NEEDED TO WARM UP THE ENGINE BEFORE DRIVING, BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS ALERTED. UPDATED 11/9/2006 - THE CONSUMER CONTACTED TOYOTA WHO SAID THE ARE STILL WORKING ON A FIX FOR THE PROBLEM. *NM

NHTSA ID
10167210
Incident
Sep 1, 2006
Mileage
21,000 mi
Brakes
Filed Jun 9, 2006

THIS SITUATION HAS BEEN HAPPENING SINCE I BOUGHT MY HIGHLANDER IN NOVEMBER 2004. AFTER BACKING OUT OF MY DRIVEWAY OR MOVING IN REVERSE, THE FIRST TIME BRAKES ARE USED IN THE FORWARD OR DRIVE GEAR THERE IS A LOUD CLANK OR BANG FROM THE FRONT WHEEL BRAKES. I HAVE HAD THE DEALER CHECK THEM MORE THAN ONCE AND EVERY TIME I AM TOLD THAT IT IS NORMAL OR THAT THEY ARE UNABLE TO REPRODUCE. THIS IS NOT MY FIRST CAR EVER AND I'M SURE THAT I'VE NEVER HEARD THAT KIND OF NOISE IN MY BRAKES AFTER CHANGING GEARS. *NM

NHTSA ID
10159371
Incident
Jun 9, 2006
Brakes
Filed May 27, 2005

NO EVENTS LED UP TO THE FAILURE. WIFE DROVE CAR, BRAKE WARNING COMES UP ON DASHBOARD, SHE PULLED OVER. WIFE CALLED ME ON CELL. I THOUGHT IT W THE PARKING BRAKE. I TOLD HER TO MANIPULATE TO CLEAR THE WARNING TO NO AVAIL. THEN I TOLD HER TO OPEN THE HOOD TO LOOK AT THE BRAKE CYLINDER. THE BRAKE CYLINDER HAD DISCONNECTED FROM ITS HOLDER. A SINGLE PIN HOLDS IT IN PLACE. THIS PIN APPARENTLY BROKE CAUSING THE CYLINDER TO FALL OVER AND RELEASE THE BRAKE FLUID. THE CYLINDER WAS LAYNG OVER ON ITS SIDE DANGLING BY TWO WIRES. MY WIFE WAS ABOUT 80 MILES FROM HOME VISITING HER PARENTS. SHE THOUGHT SHE COULD DRIVE HOME SO IT COULD BE REPAIRED BY OUR DEALER, DAYTON TOYOTA IN DAYTON, NJ. I TOLD HER NOT TO DRIVE GIVEN THAT THERE WAS NO BRAKE FLUID. IF SHE HAD DRIVEN HER STOPPING DISTANCES WOULD HAVE BEEN A LOT LONGER. WE CONTACTED AAA THEN A LOCAL TOYOTA DEALER - STAR TOYOTA OF BAYSIDE, NY. THEY ARRANGED FOR A FLATBED TO BRING THE CAR TO THE DEALERSHIP. THE INCIDENT HAPPENED ON A SUNDAY SO IT STAYED AT A AAA SERVICE STATION OVERNIGHT. STAR TOYOTA NOTED THAT THEY WOULD WORK ON IT RIGHT AWAY SO MY WIFE COULD DRIVE HOME. THEY DIDN'T WORK ON IT UNTIL WEDNESDAY WHEN I HAD TO GO GET THE CAR. STAR REPLACED THE CYLINDER SUB ASSEMBLY, BLED THE SYSTEM AND REPLACED THE FLUID. MY CONCERN IS HOW MANY OTHER 2004 TOYOTA HIGHLANDERS ARE OUT THERE WITH THIS TYPE OF DEFECT. AS NOTED THERE WAS NO REASON FOR TEH FAILURE OF THE PIN HOLDING THE BRAKE FLUID CYLINDER. I THINK THERE SHOULD BE A WARNING TO DEALERS TO CHECK FOR THIS PROBLEM.

NHTSA ID
10122365
Incident
May 15, 2005
Mileage
19,365 mi
Brakes
Filed Dec 21, 2004

CONSUMER COMPLAINED ABOUT A BRAKE SYSTEM PROBLEM. CONSUMER TOOK VEHICLE TO THE DEALER ON SEVERAL OCCASIONS, AND DEALER PERFORMED REPAIRS. SHORTLY AFTER THE PROBLEM RECURRED. *AK THE CONSUMER FEELS THAT THE BRAKES ARE STILL NOT PERFORMING AS THEY SHOULD. THE TIRE WORE OUT PREMATURELY AT 24000 MILES. *NM

NHTSA ID
10101828
Incident
Nov 26, 2004
Mileage
24,000 mi
Brakes
Filed Aug 20, 2004
Crash reported

WHEN THE CONSUMER APPLIED THE BRAKES, THE PEDAL WENT TO THE FLOOR. THIS RESULTED IN THE CONSUMER'S VEHICLE REAR-ENDING ANOTHER VEHICLE. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR INSPECTION. *AK IT WAS DETERMINED THAT THE BRAKE PIVOT BRACKET HAD BENT, CAUSING THE BRAKES TO FAIL. *SC *JB

NHTSA ID
10083782
Incident
Jun 26, 2004
Mileage
1,100 mi

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