Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2015 Toyota Sienna submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The front tires are wearing out to an unsafe tread in under 15000 miles due to the suspension in the front of this vehicle. If people are not vigilant the tires become unsafe quickly due to poor engineering on the front end.
I have a 2015 Toyota Sienna LE that I purchased new from the dealer. The original Michelin tires had excessive wear after less than 2yrs and ~28K miles. I replaced these with Continental tires(rated for 70K miles) and after 2years and at ~63K on the vehicle miles I had to replace those with General Altimax (rated for 75K miles). Each time tires were replaced it received and alignment. I now need to replace the third set of tires at ~88k for set number four. Additionally I had to replace the Rank and Pinion (Complete unit), both tie rods and both suspension control arms and ball joint assembly and a wheel alignment. Can is adult driven mostly in town but has one long road trip on it (6K miles). This will be the fourth set of tires on a vehicle with less than 100K miles along with 5-6 alignments. All tires have been maintained and rotated. This has to be a vehicle defect as I have multiple tire manufactures, all rated for more than double the tire life I'm getting. I have $2000 in tires so far (not counting the originals) $1250 in replacing the front end components noted and now have to spend another $1k on tires.
FROM 2016 AND UNTIL HE RECEIVED HIS CONVERTED 2015 TOYOTA SIENNA IN FEBRUARY 2018, OSU OUTPATIENT REHAB WAS RESPONSIBLE FOR ASSESSING [XXX]'S DISEASE PROGRESSION AND ENSURING THAT HE WAS ABLE TO SAFELY DRIVE HIS MODIFIED VEHICLE.*DT*DT OPPORTUNITIES FOR OHIOANS WITH DISABILITIES ADMINISTERS A VEHICLE MODIFICATION PROGRAM, WHEREBY DISABLED CONSUMERS PURCHASE A VEHICLE SUITABLE FOR ADAPTATION AND OOD CONTRACTS AND PAYS FOR VEHICLE TO BE RETROFITTED WITH ADAPTIVE EQUIPMENT. UNDER OHIO ADMINISTRATIVE CODE 3306-6-02 (MOTOR VEHICLE MODIFICATIONS, SCOPE AND LIMITATIONS.WISHING TO PARTICIPATE IN OOD'S VEHICLE MODIFICATION PROGRAM, [XXXX] PURCHASED A 2015 TOYOTA SIENNA FOR $37,657.25. OOD CONTRACTED WITH NOW MOBILITY WORKS FOR THE INSTALLATION OF ADAPTIVE EQUIPMENT. OOD PAID MC MOBILITY $95,210 IN TWO INSTALLMENTS. THE FIRST PAYMENT OF $89,690 OCCURRED JANUARY 22, 2018. A SECOND PAYMENT OF $5,520 HAPPENED ON MARCH 20, 2018. ON DECEMBER 27, 2018, INGENIUM ENGINEERING'S PRINCIPAL, GEORGE W. HICKS, INSPECTED THE MODIFIED VAN. MR. HICKS IDENTIFIED A FEW IMPORTANT DEFICIENCIES. HE WROTE THAT AN ACCELERATOR PEDAL GUARD MUST BE INSTALLED PER 'OHIO VEHICLE MODIFICATION RULES' AND THAT THE VEHICLE PULLED TO THE RIGHT WHILE DRIVING. ON 2-15-18 OSU HOSPITAL MEDICAL RECORDS. OCCUPATIONAL THERAPY ASSISTANT KAITLIN FINCH MADE NOTES ON PAGE 38 THE VAN SHOULD HAVE FAILED INSPECTION NON-WORKING EQUIPMENT. THE PARAVAN SPACE STEERING DID NOT WORK CORRECTLY AND VAN RELEASED. MOBILITY DID NOT CALIBRATE PARAVAN STEERING DUE TO BAD INSTALLATION OF COLUMN THE WHEELS TURN MORE LEFT THAN TURN RIGHT. TWO INSPECTION REPORTS WERE GIVEN TO OOD CONTRACTING OFFICE. THE OOD CONTRACTING OFFICE PAID FOR THE HANDICAP EQUIPMENT AND THE EQUIPMENT WAS IN NON-WORKING CONDITION. THE VEHICLE WAS DELIVERED TO MR. [XXX]. *AS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
PURCHASED MY SIENNA IN FEBRUARY, 2019 WITH 41K MILES. DAYS AFTER PURCHASE, I BROUGHT A NOISE TO THE DEALERSHIPS ATTENTION AND WAS TOLD IT WAS ROAD NOISE. FAST FORWARD TO JUNE, 2019 AND THE NOISE IS WORSE. MY DRIVER'S SIDE STRUT IS BLOWN AT 44K MILES. FINDING A REPLACEMENT HAS BEEN A HASSLE. THIS PART IS OBVIOUSLY A MANUFACTURER DEFECT AND SHOULD BE COVERED BY TOYOTA FOR REPLACEMENT. CURRENTLY WAITING AND HOPING THE BACKORDERED STRUTS SHIP TO ME SO I CAN GET IT REPLACED. ALSO, DEALERSHIP RECOMMENDED REPLACING ONE STRUT. COMMON SENSE DICTATES THAT YOU ALWAYS REPLACE STRUTS IN PAIRS, OTHERWISE YOU WILL DRIVE A LOPSIDED VEHICLE AND CAUSE MORE TROUBLE DOWN THE ROAD.
WHEELCHAIR VAN CONVERSION GONE WRONG. I HAVE IT DOCUMENTED. THE STATE OF OHIO SPENT $109 THOUSAND I SPENT $40 THOUSAND. THE VAN IS NOT SAFE TO DRIVE. I HAVE DOCUMENTS FROM THE TOYOTA DEALER THAT THE STEERING TURN MORE LEFT THAN TURNS TO THE RIGHT. I HAVE MORE DOCUMENTS. *LN *TR
I AM A DISABLED FEDERAL EMPLOYEE. I HAVE A NEW HANDICAP CONVERSION VAN FROM VMI VANTAGE MOBILITY INT. IT IS NOT SAFE TO DRIVE. THE SUSPENSION IS HORRIBLE
I HAVE A 2015 TOYOTA SIENNA SE. I AM CURRENTLY AT 49092 MILES AND AM PURCHASING MY THIRD SET OF TIRES. THE TIRE WEAR ON THIS VEHICLE IS ABNORMALLY HIGH. I HAVE PURCHASED HIGH QUALITY TIRES (BRIDGESTONE 80K WARRANTY, AND MICHELIN 60K). FIRST SET OF FACTORY ISSUED TIRES WERE WORN DOWN TO 3/32-4/32 IN 24000 MILES, SECOND SET WAS USED TO 4/32 IN 25000 MILES. VEHICLE IS DRIVEN UNDER NORMAL CONDITIONS, BOTH HIGHWAY AND CITY DRIVING. THIS IS A SIGNIFICANT SAFETY ISSUE TO ME IN REGARDS TO HANDING, STEERING AND STOPPING AND IT FEEL IT MAY BE ATTRIBUTED TO THE DESIGN OF THE VEHICLE ITSELF TO INCLUDE THE SUSPENSION COMPONENTS, FRAME SETUP, AND WEIGHT OF VEHICLE.
I HAVE A 2015 TOYOTA SIENNA XLE WITH 35,800 MILES. - (NO SPECIFIC CONDITIONS OR DRIVING STYLES) IT IS ON IT'S THIRD TRANSMISSION (SECOND REPLACEMENT WAS AT 29,800 MILES) - NEWEST RECALL ON THE SIDE DOORS OPENING RANDOMLY. - (NO SPECIFIC CONDITIONS OR DRIVING STYLES. HAPPENS COMPLETELY RANDOMLY) CRUISE CONTROL LEVER LIGHT FLICKERING. IT WAS REPLACED THREE TIMES NOW. IT WAS JUST REPLACED THE THIRD TIME RECENTLY, SO I'LL SEE IF IT HAPPENS AGAIN. - (NO SPECIFIC CONDITIONS OR DRIVING STYLES. HAPPENS COMPLETELY RANDOMLY) DASH RANDOMLY FREEZES FOR ABOUT 5 MINUTES AND THEN RESETS TO THE DEFAULT SETTINGS (IT HAS HAPPENED SEVEN TIMES AND CONTINUING) AND TOYOTA STILL CANNOT FIGURE OUT THE PROBLEM. - (WHILE DRIVING ON A CLEAR DAY ON A CITY STREET) CLIMATE CONTROL SHUT OFF COMPLETELY BY ITSELF WITHOUT TOUCHING ANY BUTTONS WHILE DRIVING. I WAS ABLE TO TURN IT BACK ON, BUT IT SHOULD NOT SHUT OFF WITHOUT ANY ACTION. - BAD SUPPORT BEARING FOR AXLE ON FRONT PASSENGER SIDE (22,900 MILES)
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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