2011 Volkswagen Cc Fuel system Problems

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THERE WAS A PROGRESSING INTERMITTENT ELECTRICAL AND FUEL SYSTEM FAILURE WITH THE VEHICLE. THE BATTERY WAS REPLACED MORE THAN FOUR TIMES. THE CONTACT STATED THAT THERE WAS REDUCED POWER TO THE POINT THAT THE VEHICLE COULD SHUT DOWN AT ANY MOMENT, CREATING THE RISK FOR A POTENTIAL CRASH. THE VEHICLE WAS DRIVEN TO CITY CHEVROLET OF SAN DIEGO (2111 MORENA BLVD, SAN DIEGO, CA 92110, (619) 597-1636). THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE, BUT INDICATED THAT IT MAY BE RELATED TO NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 4,700.

NHTSA ID

11231084

Incident

Jan 10, 2014

Mileage

4,700 mi

VEHICLE KEEPS MISFIRING. CHECK ENGINE LIGHT REMAINS ON. EPC LIGHT COMES ON PERIODICALLY AFTER FUEL PUMP WAS REPLACED. WHILE DRIVING CAR JERKS AND CHECK ENGINE LIGHT BEGINS TO FLASH. LOTS OF WEAR TO TIRES WITHIN A FEW THOUSAND MILES. BREAKS MUST BE PUSH ON HARD TO STOP. THE DEALERSHIP SAID THE ONLY THING THAT WAS WRONG WAS A CODE FOR CARBON BUILDUP. DEALERSHIP WOULD NOT PROVIDE CODE JUST A PRICE OF $1000. SPARK PLUGS AND COILS WERE CHANGED BEFORE PURCHASING VEHICLE. I'M CERTAIN THE FUEL PUMP WAS NOT CHANGED. THE VEHICLE USES 1/8 OF A TANK TO WARM UP.

NHTSA ID

11190388

Incident

Aug 25, 2018

Mileage

103,000 mi

I RECEIVED A RECALL FOR MY FUEL PUMP. I WENT AND GOT THE FUEL PUMP REPLACED. NOW THAT THE FUEL PUMP HAS BEEN REPLACED, MY CAR IS NOT STARTING, SHAKING AT RED LIGHTS, TURNING OFF ON ITS OWN, WINDOWS COMING DOWN ON ITS OWN, AIR NOT WORKING AND COMING BACK ON. I WAS IN MOTION BACKING UP AND MY CAR JUST TURNED OFF ON ITS ON. I AM AT A STANDSTILL WITH WHAT AM I SUPPOSED TO DO IF THE VEHICLE HAD A RECALL- THAT WAS SUPPOSEDLY REPLACED BUT MADE THE CAR WORSE.

NHTSA ID

11115746

Incident

Aug 2, 2018

MY CAR SHUT DOWN WHILE I WAS DRIVING THE CAR HAD FUEL AND WASN'T ABLE TO REGISTER THERE WAS FUEL IN THE CAR AND WAS TOLD IT WAS THE THROTTLE BODY AND THAT MY CONVERTER WENT BAD. IT HAD ALL THE SIGNS OF A FUEL COMPONENT PROBLEM. I AM TOLD THE CONVERTER AND THROTTLE BODY DAMAGE CAN BE DIRECTLY FROM THE FUEL PUMP ISSUES.

NHTSA ID

11102476

Incident

Apr 20, 2018

Mileage

112,000 mi

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ELECTRICAL POWER FOR OVER A YEAR WHILE WAITING TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). IN ADDITION, THE ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. PATTERSON TYLER VOLKSWAGEN (3800 CHANDLER HWY, TYLER, TX 75702, (903) 218-6222) AND HEWLETT VOLKSWAGEN (7951 HEWLETT LOOP, GEORGETOWN, TX 78626) WERE CONTACTED AND CONFIRMED THAT THE PART WAS UNAVAILABLE. THE DEALERS COULD NOT DETERMINE WHEN THE PART WOULD BE PROVIDED TO THE MANUFACTURER. THE CONTACT NO LONGER DROVE THE VEHICLE TO PREVENT A POTENTIAL FAILURE OR SAFETY RELATED SITUATION. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11101570

Incident

Aug 16, 2017

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO EASTSIDE VOLKSWAGEN (28400 CHARDON RD, WILLOUGHBY HILLS, OH 44092) WHERE IT WAS DIAGNOSED THAT THE POSITIVE CRANKCASE VENTILATION AND FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE FOLLOWING DAY, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES, BUT A FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.

NHTSA ID

11092512

Incident

Apr 1, 2018

Mileage

95,000 mi

(THIS COMPLAINT IS BEING MARKED FOR DELETION; DUPLICATE OF ODI # 11092333) TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANTELOPE VALLEY VOLKSWAGEN IN PALMDALE, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11092337

Incident

Mar 18, 2018

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANTELOPE VALLEY VOLKSWAGEN IN PALMDALE, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11092333

Incident

Mar 18, 2018

I HAVE TAKEN MY CAR TO VW SERVICE DEPARTMENT 5 TIMES SINCE 3/23/18 FOR AN ENGINE LIGHT PROBLEM. FIRST IT WAS THE THROTTLE BODY, THEN IT WAS THE FUEL SYSTEM, NEXT THE INTAKE MANIFOLD. THE CAR IS BACK AT THE DEALER BECAUSE THE ENGINE LIGHT IS ON AGAIN. VW OF AMERICA IS NOT HELPFUL AT ALL.

NHTSA ID

11092273

Incident

Mar 23, 2018

Mileage

70,150 mi

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WEST HOUSTON VOLKSWAGEN AT 281-675-8600 (17113 KATY FWY, HOUSTON, TX 77094) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. WHILE DRIVING AT AN UNSPECIFIED SPEED, THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WAS TOWED TO THE SAME VOLKSWAGEN DEALER, AT THE RECOMMENDATION OF THE MANUFACTURER, AND THE FUEL CONTROL MODULE WAS REPLACED. THE CONTACT WAS INFORMED THAT THE PART WAS NOT THE RECALL REMEDY. THE FAILURE RECURRED THREE TIMES AND THE SAME PART WAS REPLACED BY THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11084899

Incident

Aug 16, 2017

Mileage

70,000 mi

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO TEAM VOLKSWAGEN OF HAYWARD (25115 MISSION BLVD, HAYWARD, CA 94544, (510) 885-1000) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP MODULE NEEDED TO BE RELOCATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

NHTSA ID

11066066

Incident

Feb 1, 2017

Mileage

140,000 mi

I RECEIVED A NOTICE THAT MY FUEL PUMP WAS BEING RECALLED FOR SAFETY PRECAUTIONS. I IMMEDIATELY CALLED MY LOCAL VW DEALERSHIP AND THEY PROCEEDED TO TELL ME THAT EVEN THOUGH THIS WAS A SAFETY ISSUE, THE PART WAS NOT YET AVAILABLE FOR THE DEALERSHIPS TO REPAIR. I HAVE HAD ISSUES WITH THE CAR NOT GOING WHEN I PRESS ON THE GAS AND THEN ALL OF A SUDDEN IT GOES FROM 5 MPH-55 MPH WITHOUT ME INITIATING IT. THIS IS VERY SCARY ESPECIALLY CONSIDERING I HAVE NO CHOICE BUT TO TRANSPORT MY PRECIOUS CHILDREN TO AND FROM SCHOOL AND WORK EVERYDAY IN THIS DEFECTED VEHICLE.

NHTSA ID

11062046

Incident

Jun 4, 2017

Mileage

44,000 mi

I WAS DRIVING THIS CAR WITH MY KIDS IN THE BACK SEAT. CAR STOPPED SUDDENLY IN THE MIDDLE OF THE STREET. MOVED MY CAR WITH THE HELP OF OTHERS AND THE CAR RESTARTED WHEN I SWITCHED OFF AND ON THE CAR.

NHTSA ID

11061532

Incident

Jan 9, 2018

Mileage

125,000 mi

TAKATA RECALL AND MORE. I DONT KWN THE VEHICLE ANY LONGER, HAD UNTIL OCTOBER 2P16. I DONT BELIEVE WE WERE EVER MADE AWARE OF ANY OF THE SEEMKNGLY SERIOUS RECALLS WITH THIS VEHICLE. I DROVE MY TWO CHILDREN KN THIS VEHICLE DAILY AND AM SHOCKED AT TJE SERIOUS NATURE OF THE RECALLS WE WERE NEVER TOLD ABOUT. SKMETHING NEEDS TO BE DONE!

NHTSA ID

11056266

Incident

Dec 13, 2011

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING 35 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (PRIORITY VOLKSWAGEN, 16300 PRIORITY WAY, CHESTER, 23831) FOR DIAGNOSTIC TESTING, BUT THE RESULTS HAD NOT BEEN PROVIDED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 153,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11050913

Incident

Nov 27, 2017

Mileage

153,000 mi

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED QUIRK VOLKSWAGEN MANCHESTER AT 603-206-2990 AND WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11041625

Incident

Oct 17, 2017

I WAS DRIVING THE ENGINE DIED AT FREEWAY SPEEDS. WITH NO POWER IT WAS DANGEROUS FOR ME TO GET TO THE SIDE OF THE ROAD SAFELY. IF IT HAD BEEN AT NIGHT, IM NOT SURE I WOULD HVE MADE IT. THE PROBLEM TURNED OUT TO BE N205 VALVE. IT IS A KNOW PROBLEM THAT THERE IS A SCREEN THAT CAN FALL APART AND BLOCK THE VALVE FROM MOVING OIL TO THE CAM SHAFT. CAUSING THE TIMING TO MOVE AND CAUSE CATASTROPHIC ENGINE FAILURE. THE MECHANICS AT THE DEALERSHIP SAY IT IS A ISSUE THEY SEE ALL THE TIME. THEY SAID THE NEW VERSION OF THE PART IS TO CORRECT THAT. PROBLEM IS WHEN CATASTROPHIC ENGINE FAILURE HAPPENS THE DEALERSHIP ATTITUDE SEEMS TO BE WE KNOW ITS A PROBLEM BUT IF THE COST IS TO HIGH TO FIX, THEY WILL NOT DO ANY THING UNTIL THERE IS A RECALL. THAT PUTS PEOPLES SAFETY AT RISQUE BECAUSE OF THERE UNWILLINGNESS TO FIX THE PROBLEM DUE TO THE COMPANIES BOTTOM LINE.

NHTSA ID

10960020

Incident

Feb 16, 2017

Mileage

140,000 mi

A LITTLE OVER A MONTH AGO, I WAS LEAVING WORK AND CAME TO A STOP LIGHT. I ACCELERATED TO GO AFTER THE LIGHT TURNED GREEN AND THE CC STARTED TO ACCELERATE, AND THEN WITH NO WARNING, IT COMPLETELY LOCKED DOWN AND STALLED. I WAS ABLE TO CRANK IT BACK UP AND WENT HOME WITHOUT INCIDENT. THERE WERE NO WARNING MESSAGES, LIGHTS...ANYTHING TO INDICATE A PROBLEM. LATER THAT DAY, I TOOK MY DAUGHTER TO DANCE AND EXPERIENCED THE SAME ISSUE. I WAS ABLE TO TURN AROUND AND THE NEXT DAY WE PUT THE CAR IN THE SHOP. THE MECHANIC DETERMINED THAT IT WAS HAPPENING DUE TO AN OIL CAP NOT BEING PLACED IN RIGHT AFTER AN OIL CHANGE. THIS WAS FIXED, AND THE CAR PERFORMED OKAY FOR ABOUT A WEEK, AND THEN STALLED AGAIN; SAME CIRCUMSTANCE: MIDDLE OF TRAFFIC, AFTER A STOP, NO WARNING. THE CAR WENT BACK INTO THE SHOP. THIS TIME THE MECHANIC DETERMINED IT WAS SOMETHING TO DO WITH THE TURBO SEAL. THIS WAS 'FIXED'. CAR WAS RETURNED AND AGAIN WAS OKAY FOR ABOUT A WEEK. IT ONCE AGAIN STALLED. SAME CIRCUMSTANCE. THIS TIME, THE MECHANIC STATED HE DIDN'T KNOW WHAT WAS WRONG WITH IT. WE THEN TOOK THE CAR IN TO SOMEONE WHO SPECIALIZES IN VW. HE DETERMINED IT WAS A DEFECTIVE FUEL SENSOR. HE REPLACED THE SENSOR AND WE HAD THE CAR RETURNED TO US TODAY. IT DIED ON MY HUSBAND IN THE MIDDLE OF TRAFFIC. IT IS NOW BACK IN THE SHOP, BUT THE MECHANIC STATES HE HAS NO IDEA WHAT IS WRONG WITH IT; IT IS SHOWING NO ERROR CODES. I DON'T KNOW WHAT TO DO AT THIS POINT. I HAVE RESEARCHED THIS PROBLEM AND IT APPEARS TO BE COMMON IN VW CCS. HOW HAS THIS NOT BEEN A RECALL ISSUE? THIS IS EXTREMELY DANGEROUS; THERE IS NO WARNING WHEN IT COMPLETELY LOCKS DOWN. NOT TOO SAFE IN 5PM RUSH HOUR BUMPER TO BUMPER TRAFFIC.

NHTSA ID

10817283

Incident

Dec 31, 2015

Mileage

85,000 mi

WHILE DRIVING MY VEHICLE ON THE HIGHWAY, THE COMPUTER FLASHED A WARNING THAT THERE IS A PARKING BREAK ERROR AND THE VEHICLE PROCEEDED TO STOP. WHEN PRESSING THE GAS PEDAL THE CAR WOULD NOT MOVE. FOLLOWING THE REPEATED ( OVER 6 TIMES) SHUTTING DOWN AND RESTARTING OF THE CAR THE PARKING ERROR WARNING AND THE ENGINE LIGHT APPEARED AND VEHICLE ONCE AGAIN PROCEEDED TO STOP AND NO FORWARD MOTION TOOK PLACE WHEN GAS PEDAL WAS PRESSED. VEHICLE SHUT DOWN ON TWO MAJOR HIGHWAYS AT HIGH TRAFFIC/ RUSH HOUR TIMES. FOLLOWING THESE INCIDENTS THE VEHICLE WAS REPAIRED BY SUNRISE VOLKSWAGEN DEALERSHIP. THEY PREFORMED A DIAGNOSTIC AND REPLACED THE FUEL PUMP INJECTION SYSTEM. THE VEHICLE WAS RETURNED TO ME AND A LITTLE OVER A MONTH LATER (OCTOBER 22ND) THE SAME PROBLEM REOCCURRED ONCE AGAIN SHUTTING DOWN MULTIPLE TIMES ON A MAJOR HIGHWAY. THE VEHICLE HAD TO BE TOWED BACK TO THE DEALER WHERE THEY ARE CURRENTLY WORKING ON ANOTHER DIAGNOSTIC. IT SHOULD BE NOTED THAT IN ADDITION TO THIS PROBLEM, PRIOR MALFUNCTION HAS RESULTED IN REPLACEMENT OF THE ENTIRE ENGINE IN THIS VEHICLE. I'VE ALSO EXPERIENCED SEVERAL COOLANT SYSTEM ISSUES FOR WHICH I HAVE HAD TO RETURN TO THE DEALERSHIP REPEATEDLY. I AM EXTREMELY CONCERNED REGARDING THE SAFETY OF THIS VEHICLE DUE TO THE LOSS OF ACCELERATION WHILE IN MOTION AT HIGHWAY SPEEDS. EACH TIME I'M TOLD THE PROBLEM HAS BEEN RESOLVED, I AM EXPOSED TO POSSIBLE HIGHWAY FATALITY AS I RESUME DRIVING. MY SUGGESTION THAT THE VEHICLE BE REPLACED WAS REJECTED AND EACH ATTEMPT AT REPAIR HAS PROVEN TO BE UNSUCCESSFUL IN RESOLVING THE PROBLEMS.

NHTSA ID

10785788

Incident

Sep 1, 2015