2018 Volkswagen Golf R

On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

After starting the car and then beginning to drive, the transmission falls into neutral when it should have shifted from 1st to 2nd gear. In order to recover, the driver has to stop applying the accelerator and then wait a second or two for the rpm’s to approach idle rates before the transmission will re-engage. It is not repeatable, and is sporadic but always when first driving the car after it has been recently started. This has occurred about 5times in 35k and is happening more often. I have taken it to the dealer multiple times but they dismiss the concern because they haven’t yet been able to repeat it. This bad shift / loss of power is dangerous when trying to initially accelerate and merge into traffic.

NHTSA ID

11579064

Incident

Mar 18, 2024

The contact owns a 2018 Volkswagen Golf R. The contact stated that the headlights had become significantly dim while driving due to moisture accumulation inside the headlights housing. The contact stated that the failure had reduced the visibility of the roadway while driving at night. The vehicle was taken to the dealer, who informed the contact that the manufacturer had advised to drive 30 minutes after starting the vehicle to allow the moisture to evaporate, as per TSB Number: 94-19-01. The dealer and the manufacturer informed the contact that the headlights were designed to collect condensation. The vehicle was not repaired. The failure mileage was approximately 62,000.

NHTSA ID

11567348

Incident

Dec 18, 2023

Mileage

62,000 mi

When driving the car it occasionally slips into neutral when it should be making the 1st to 2nd shift. Happens rarely; about 12-15 times in 60K miles. More common after filling up with gas, but has happened at other times. Very dangerous as one pulls out to merge into traffic to have the car do this when trying to accelerate. Acceleration is moderate and not flooring it when this happens. I know of 3-4 others on VW forum reporting the same issue. Again, this is potentially DANGEROUS.

NHTSA ID

11437660

Incident

Oct 5, 2021

Around 5 times now over the last year or two, most recently yesterday, the (DSG automatic) transmission has dropped out of gear into neutral when pulling away from a stop. Note that the shifter was not moved and did not move - but the transmission pops out of gear. Every time this has been when pulling pretty gently away from a stop sign or intersection.. It has happened both when the car was cold, and also after driving 15 miles. Yesterday was a highly dangerous situation - I was making a left turn out of a gas station across 4 lanes of traffic, and when it dropped to neutral was left rolling across the lanes with revs up and in neutral gear unable to accelerate. This was when it occurred to me that this could cause serious injury or death. I asked about this behavior on a VW owners forum, and so far have one response from another owner saying the same thing has happened to him 15-20 times (also a 2018 R) and his dealer says is "normal". I've not talked to my dealer yet. So does not appear to be unique to me. - No warning indicators - Not taken to dealer yet - Component - dual clutch automatic transmission (DSG) - Safety - Highly dangerous loss of gear/ability to accelerate out of path of oncoming traffic. - Available for inspection on request

NHTSA ID

11437081

Incident

Oct 16, 2021

EXITING A PARKING LOT WITH A 15% INCLINE @3MPH MERGING INTO THE ROAD, THE FRONT PARK ASSIST SENSORS BEEPED AND THE VEHICLE AUTOMATICALLY APPLIED BRAKES INSTEAD OF ACCELERATING. THE ENGINE STALLED SINCE I HAD THE CLUTCH FULLY RELEASED, INCOMING TRAFFIC HAD TO STOP WHEN THEY NOTICED THE VEHICLE NOT MOVING. PARKPILOT SYSTEM WILL OFTEN MISREAD THE ROAD AS AN OBSTACLE AND APPLY BRAKES ON ITS OWN, SPECIALLY BELOW THE 3MPH SPEED. IT COULD BE A COMBINATION OF THE RIDE HEIGHT OF THIS VEHICLE AND THE LAYOUT OF REGULAR PARKING LOTS IN THE US.

NHTSA ID

11278045

Incident

Sep 10, 2019

Mileage

20,000 mi

FRONT COLLISION WARNING SOUNDS WHEN LEAVING PARKING LOTS WITH SMALL DIP WHERE THE ROAD MEETS THE EXIT. 25% OF THE TIME MY EMERGENCY BRAKES ACTIVATE STOPPING THE CAR WHEN I WANT TO EXIT. THE CAR THINKS THE ROAD IS AN OBSTACLE BECAUSE OF THE DIP. THIS HAPPEN OFTEN AND IN DIFFERENT PARKING LOTS. VERY DANGEROUS SINCE YOU'RE ENTERING A ROAD WAY AND COULD CAUSE AN ACCIDENT.

NHTSA ID

11210352

Incident

May 3, 2019

Mileage

8,500 mi

BACKUP CAMERA MAY NOT DISPLAY UPON SHIFTING TO REVERSE - I HAD AN ANDROID PHONE PROJECTING AN ANDROID AUTO SESSION. WITH THE ENGINE RUNNING, STATIONARY AT A PARKING LOT, I DEPRESSED THE CLUTCH AND SHIFTED TO REVERSE. THE INFOTAINMENT SYSTEM DID NOT SHOW THE BACKUP CAMERA NOR A WARNING POPUP OF AN ERROR - IT JUST DISPLAYED THE MEDIA SCREEN. I TRIED 3 TIMES MORE - THE 2ND TIME THE INFOTAINMENT DISPLAY SHOWED "PARKPILOT IS CURRENTLY NOT AVAILABLE". PICTURE IS ATTACHED. VIDEO IS AVAILABLE IF NEEDED.

NHTSA ID

11208209

Incident

Jul 11, 2018

Mileage

4,000 mi

STRONG SMELL OF GASOLINE INSIDE CAR WHILE DRIVING ON A 55MPH DIVIDED HIGHWAY AND 1/2 TANK OF GAS INDICATED. WITHIN APPROXIMATELY 10 MILES OF DRIVING ON THE HIGHWAY AND BACK ROADS ATTEMPTING TO MAKE IT TO A SERVICE STATION, ~1/8 TANK OF GAS WAS INDICATED BY GAUGE, THE ENGINE STOPPED RUNNING AFTER ONLY 1 STUMBLE. HEAVY SMELL OF RAW GASOLINE INSIDE OF CAR AND UNDER HOOD. NO PUDDLE OF GAS WAS OBSERVED UNDER CAR. THE LOCAL POLICE WERE CALLED OUT AND CONFIRMED NO CURRENTLY LEAKING GAS BEFORE AAA WOULD DISPATCH A TOW TRUCK. THE CAR WAS TOWED TO THE SELLING DEALER AND DIAGNOSED AS A FAILED HIGH PRESSURE FUEL PUMP AND A CLAMP NOT CONNECTED BETWEEN HIGH PRESSURE FUEL PUMP AND HIGH PRESSURE FUEL HOSE. I WAS TOLD THIS FAULT WOULD CAUSE AN INCORRECT FUEL LEVEL TO BE SHOWN BUT DEALER WOULD NOT CONFIRM IT WAS THE CAUSE OF THE LOST GASOLINE. THE CAR HAD PREVIOUSLY HAD THE FUEL RECALL PERFORMED BY THE SAME DEALER AND DEALER SAID THE RECALL HAD BEEN PERFORMED PROPERLY AND THIS FAILURE WAS NOT RELATED. WHEN CAR WAS RETUNED AFTER PUMP REPLACEMENT, INTERIOR OF CAR AND ENGINE STILL SMELLED OF GASOLINE BUT CAR SEEMED TO BE DRIVING NORMALLY.

NHTSA ID

11190933

Incident

Mar 14, 2019

Mileage

2,363 mi

This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) – No battery diagnosis - Inconclusive test result.

Oil Consumption Measurement and Electronic Oil Consumption Measurement

Instruction, how to lubicate engine before initial start.

Lubricating engine components before reassembly.

Inquiries

Volkswagen Engine Oil Standards