RoadVitals

1997 Volkswagen Jetta Visibility Problems

Owner-reported complaints naming the visibility system, filed with NHTSA

Data refreshed

Visibility reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
27
Latest Apr 15, 2010
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
19%
of 141 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
0
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1

What this page shows

Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 1997 Volkswagen Jetta submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 27 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming visibility

The 25 most recent of 27, in the owner's own words

EngineVisibility
Filed Apr 15, 2010

IT WAS AT NIGHT RAINY AND COLD. I TURNED ON THE HEATER AND DEFROSTER BECAUSE MY CAR WINDOWS AND WHOLE INSIDE OF CABIN WERE OBSCURES BY A FOG. MY DEFROSTER CLEARED THE BACK WINDOW BUT ALL OTHERS NOT SO I ROLLED DOWN THE WINDOWS AND SHUT DOWN THE HEATER. I WAITED A WHILE AND USED CLOTHING TO WIPE THE WINDOW. THIS WAS THE THIRD TIME IN 6 WEEKS APPX. I DID TURN ON THE FAN ALONE TO PUSH BROWN FOG OUT OF THE CAR. TODAY I CHECKED MY FLUIDS THE COOLANT WAS HALF GONE IN THE RESERVOIR SO I TOPPED IT UP. I SAW ON LINE VWOF AMERICA HAS HELPED PEOPLE IN THE PAST WITH A GOOD WILL HEATER CORE BUT THEY TOLD ME 4-152004 THAT THEY WOULD NOT HELP ME. THAT IS WHERE I'M AT NO $ AND I NEED MY CAR FOR WORK. THANK YOU *TR

NHTSA ID
10325882
Incident
Apr 11, 2010
Mileage
142,940 mi
AirbagsHeating & air conditioningElectrical+4 more
Filed Mar 20, 2007

REPLACED IGNITION COIL FOR THE THIRD TIME IN AS MANY YEARS!! ELECTRIC WATER PUMP REPLACED. EATER CORE EXPLODED A COUPLE MONTHS LATER WHILE I WAS ON THE HIGHWAY AT 65 MPH WITH MY CHILD IN THE CAR! COULDN'T SEE ANYTHING AS CAR FILLED WITH ANTIFREEZE CLOUD. BELT DRIVEN WATER PUMP WENT A WEEK LATER. ENTIRE POWER STEERING RACK NEEDED TO BE REPLACED. WINDOW REGULATOR NEEDED TO BE REPLACED TWICE. DOOR HANDLE BROKE TWICE!. *AK

NHTSA ID
10185598
Incident
Nov 1, 2006
Mileage
100,000 mi
ElectricalVisibility
Filed Nov 22, 2005

DT: THE CONTACT STATED WHILE DRIVING AT NIGHT THERE WAS A LOSS OF EXTERIOR AND INTERIOR LIGHTING. ALSO, THE WINDSHIELD WIPERS WERE DISABLED. THERE WAS NO PRIOR WARNING. THE LIGHTS WILL SHUT OFF, BUT INTERMITTENTLY COME BACK ON. THE CONTACT INSPECTED THE BATTERY, FUSES, AND THE ALTERNATOR. THE VEHICLE HAS NOT BEEN TO A DEALER , AND NO REPAIRS HAVE BEEN MADE DUE TO THE EXPENSE. *AK UPDATED 02/07/06. *JB

NHTSA ID
10143462
Incident
Nov 14, 2005
Mileage
147,000 mi
Visibility
Filed Jul 31, 2005

WHILE PARKING MY 1992 VOLKSWAGEN CORRADO BACK IN LATE JANUARY 2005, MY HEATER CORE LEAK ALL OVER MY PASSENGER FLOOR, AND HAD STEAM COMING OUT THE VENTS AND FOGGING UP MY WINDOWS. AFTER INVESTIGATING ON THE INTERNET I SAW THAT THIS WAS A COMMON PROBLEM ON WATER COOLED VOLKSWAGENS. ON 7/30/05 I HAD A SIMILAR EVENT HAPPEN WHILE DRIVING MY WIFE'S 1997 VOLKSWAGEN JETTA. THE WINDSHIELD SUDDENLY FOGGED UP AND HAD STEAM COMING FROM THE VENTS AND A COOLANT SMELL IN THE CAR. THIS HAPPENED WHILE DRIVING ON THE HIGHWAY. I HAD TO WIPE THE WINDSHIELD WITH MY HAND SO THAT I CAN SEE OUT THE WINDSHIELD. I PULLED OVER AND CHECKED MY COOLANT TANK, THERE WAS A DROP IN FLUID. WHAT IS IN COMMON BETWEEN BOTH VEHICLES IS THEY ARE EQUIPPED WITH THE SAME ENGINE, THE 2.8L VR6. AFTER RESEARCHING AGAIN ON THE INTERNET I HAVE FOUND OUT THAT THE CARS IN NHTSA CAMPAIGN ID NUMBER : 92V050000 AND MOST WATER COOLED VOLKSWAGEN MANUFACTURED AFTER THAT DATE SHARE THE SAME PART NUMBER FOR THE HEATER CORE. IT SEEMS THAT THE FAULTY PART IS THE HEATER CORE. PLEASE INVESTIGATE THIS, LUCKILY THERE WAS NOT MUCH TRAFFIC WHEN MY WINDSHIELD FOGGED UP, AND NO ONE WAS HURT. THANK YOU FOR YOUR TIME. *JB

NHTSA ID
10130678
Incident
Jul 30, 2005
Mileage
79,000 mi
Interior & seatsOther / unspecifiedVisibility
Filed Jul 24, 2005

I FEEL LIKE MY JETTA IS A DEATHTRAP. IN THE FOUR YEARS THAT I HAVE OWNED IT, I HAVE HAD FOUR OF THE POWER WINDOW MECHANISMS MALFUNCTION. CURRENTLY, THE FRONT PASSENGER WINDOW IS STUCK SHUT, AND THE DRIVER'S SIDE BACK WINDOW IS STUCK OPEN! THIS IS ESPECIALLY CONCERNING BECAUSE THROUGHOUT THE COLD SEASON, AT LEAST ONE, IF NOT ALL OF THE DOORS WILL NOT OPEN. PEOPLE THINK MY BOYFRIEND IS BEING A GENTLEMAN, BUT REALLY, HE HAS TO WALK AROUND AND LET ME OUT. THIS IS NOT THE FROZEN LOCK PHENOMENON COMMON TO MANY VEHICLES- THE ACTUAL LATCH MECHANISM MALFUNCTIONS. WE HAVE BEEN REPEATEDLY TRAPPED IN OUR CAR AND HAD TO CLIMB OUT THE WINDOW! THE FAILURES ARE SO CONSISTENT, SO EXPENSIVE TO REPAIR (AND THE REPAIRS DO NOT LAST) THAT WE DRIVE AROUND LIKE THIS BECAUSE COST OF THE REPAIRS EXCEEDS THE VALUE OF THE CAR. HELP!

NHTSA ID
10129842
Incident
Jul 24, 2005
Mileage
50,000 mi
Visibility
Filed Jul 1, 2005

THIS IS ANOTHER OF THE MANY CUSTOMER COMPLAINTS REGARDING THE POWER WINDOWS IN VOLKSWAGEN CARS. CURRENTLY, MY FRONT PASSENGER WINDOW IS STUCK DOWN AND WILL NOT RAISE. IT WILL REQUIRE A NEW WINDOW REGULATOR. MY BACK WINDOWS ARE ALSO CURRENTLY STUCK IN THE UP POSITION. I HAD PREVIOUSLY BROUGHT THE CAR IN TO CHECK THE RIGHT REAR WINDOW. VOLKSWAGEN INFORMED ME THAT IT NEEDED A REGULATOR AND THAT THE REPAIRS WOULD COST $800!!! FOR ONE WINDOW!!! I STILL HAD ONE MORE WINDOW TO FIX AT THAT POINT. THE REPAIRS WOULD COST ALMOST 1/3 OF THE TOTAL VALUE OF MY CAR!! SO NEEDLESS TO SAY, MY REAR WINDOWS HAVE BEEN STUCK UP FOR THE PAST 3 YEARS. NOW MY FRONT WINDOW IS STUCK DOWN. THIS IS A SAFETY RISK. THE CAR IS NOW COMPLETELY VULNERABLE TO THEFT AND THE ELEMENTS. DOING SOME RESEARCH, I HAVE FOUND HUNDREDS OF COMPLAINTS REGARDING THIS DEFECT. I HAVE ALSO FOUND A TECHNICAL BULLETIN REGARDING WINDOW REGULATOR MOTORS. BULLETIN #9704039704F. THIS ISSUE NEEDS TO BE ADDRESSED BY VOLKSWAGEN AND A RECALL NEEDS TO BE ISSUED. AS I UNDERSTAND IT, IVE BEEN LUCKY SO FAR. MOST OF THESE DEFECTIVE WINDOWS SIMPLY FALL INTO THE CAR. THIS IS A SAFETY RISK FOR THE PEOPLE IN THE CAR AND NEEDS TO BE DEALT WITH.

NHTSA ID
10127267
Incident
Jul 1, 2005
Mileage
81,200 mi
Body & structureHeating & air conditioningEngine+3 more
Filed Mar 8, 2005

THE CONSUMER'S 1997 VOLKSWAGEN JETTA GLS HAD MULTIPLE COMPONENT FAILURES. **NAR** *NM THERE WAS AN ENGINE COOLANT LEAK, THE A/C DID NOT FUNCTION PROPERLY, THE WINDSHIELD WAS BROKEN, THE BODY HAD RUST DAMAGE, THE DRIVERS SIDE POWER WINDOW MADE NOISE, THERE WAS EXCESSIVE RUST TO THE MUFFLER, EXCESSIVE WORN TIRES, ENGINE AND TRANSMISSION SENSORS. *SC *JB

NHTSA ID
10115572
Incident
Jul 27, 2004
Fuel systemVisibility
Filed Mar 7, 2005

'RECALL CAMPAIGN' FOR VOLKSWAGEN JETTA 1997 INSTALL PROTECTIVE SHIELD IN RIGHT REAR WHEELHOUSING. *BF THE CONSUMER WAS CHAGRED FOR A RECALL REGARDING THE WINDOW REGULATORS. *JB

NHTSA ID
10113739
Incident
Mar 1, 2005
AirbagsElectricalEngine+3 more
Filed Apr 5, 2004

PAST YEAR: AUTO DOOR LOCKS FAILED, COULD NOT OPEN EITHER FRONT DOOR; TRANSMISSION FAILED, EXHAUST SYSTEM RUSTED OUT, HEADLIGHTS OUT, SIGNALS OUT, WHEEL BEARINGS NEED REPLACED, AIR BAG LIGHT STAYS ON, HAVE NOT BEEN ABLE TO DRIVE CAR IN NEARLY 1 YEAR, REQUIRED NEARLY $5000 WORTH OF DAMAGE. *JB

NHTSA ID
10064584
Incident
Mar 1, 2003
Mileage
67,000 mi
Visibility
Filed Mar 17, 2004

CONSUMER WAS UNABLE TO OPERATE THE DRIVER AND PASSENGER FRONT SIDE WINDOW SWITCH. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CAUSE HAD NOT BEEN DETERMINED. *AK

NHTSA ID
10063416
Visibility
Filed Nov 4, 2003

THE FRONT PASSENGER WINDOW STOPPED WORKING AT 26,000 MILES, FOLLOWED BY THE REAR DRIVER'S SIDE WINDOW AT 30,000 MILES AND THE REAR PASSENGER'S SIDE WINDOW AT 36,000 MILES. WE HAVE NOT REPAIRED ANY OF THESE BECAUSE WE WERE TOLD WE WOULD HAVE TO PAY FOR IT, SINCE THE VEHICLE WAS OUT OF WARRANTY AFTER 24,000 MILES. LAST MONTH THE FRONT DRIVER'S SIDE WINDOW FELL INTO THE DOOR AS WELL. WE HAVE BEEN TOLD BY A LOCAL DEALER THAT VW IS PAYING FOR WINDOWS TO BE FIXED IN THEIR JETTAS PURCHASED AFTER SEPTEMBER, 1999. HOWEVER, THIS WILL NOT HELP THOSE OF US WITH PROBLEM WINDOWS IN CARS MADE BEFORE THEN. VW KNOWS THIS IS A PROBLEM, THEIR DEALERS KNOW IT IS A PROBLEM, YET THEY WILL NOT DO ANYTHING TO HELP THEIR CUSTOMERS. PLEASE MAKE SURE THAT VW GETS A COPY OF THIS, AND IF THEY WISH TO CONTACT ME TO RECTIFY THIS SITUATION, THEY MAY DO SO, BECAUSE AT THIS POINT, WE WILL NEVER BUY ANOTHER VW AGAIN, AND NEITHER WILL ANYONE WE KNOW BECAUSE OF THE VARIED PROBLEMS WE HAVE HAD WITH OUR CAR (THE WINDOWS ARE JUST ONE).*AK

NHTSA ID
10045441
Incident
Dec 1, 1998
Mileage
26,000 mi
Visibility
Filed Aug 1, 2003

CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE WINDOWS ON VEHICLE. MANUFACTURER WAS CONTACTED, AND STATED THAT SHE WILL NEED TO TAKE THE VEHICLE TO A DELAER TO SEE WHAT WAS WRONG WITH THE WINDOWS. BUT CONSUMER WILL HAVE TO PAY FOR IT BECAUSE WARRANTY EXPIRED. *AK

NHTSA ID
10031829
Visibility
Filed Jul 23, 2003

CONSUMER STATED THAT WINDOW WOULD FALL INSIDE THE DOOR WHEN TRYING TO OPERATE. DEALER NOTIFIED. *AK

NHTSA ID
10029925
Incident
Jul 16, 2003
Visibility
Filed Jul 21, 2003

3 OUT OF THE 4 WINDOW REGULATORS ON MY 1997 VW JETTA HAVE GONE BAD WITHIN THE PAST 9 OR SO MONTHS. I SEARCHED THE NHTSA SITE TO SEE IF ANY RECALL HAD BEEN ORDERED, AND FOUND NOTHING. DURING THE LAST INCIDENT (MY FRONT PASSENGER SIDE WINDOW), THE WINDOW MADE A LOUD NOISE, AND THEN WOULD NOT GO BACK UP...IN THE MIDDLE OF MY DRIVING. THE OTHER 2 WINDOWS (BOTH BACK WINDOWS) FALL COMPLETELY DOWN. I FEEL THIS IS A SAFETY ISSUE. THE WINDOWS CAN "FALL" AT ANY MOMENT. WHAT IF YOU HAVE YOUNG PASSENGERS IN THE CAR? WHAT IF THE WINDOW FALLING CAUSES A DISTRACTION TO THE DRIVER? WHAT IF IT IS RAINING OR SNOWING, AND YOU CAN'T GET THE WINDOWS BACK UP? AFTER DOING SOME RESEARCH ON THE INTERNET, I FOUND MANY OTHER VW CUSTOMERS WHO HAVE HAD THE EXACT SAME PROBLEM..AND NO RECALL IS IN PLACE. NOT TO MENTION THAT REPAIR COST FOR 1 WINDOW IS OVER $200.*AK

NHTSA ID
10028730
Incident
Jul 17, 2003
Visibility
Filed May 8, 2003
1 injury reported

SINCE I HAVE PURCHASED MY VEHICLE BRAND NEW OFF THE LOT , I HAVE HAD NOTHING BUT PROBLEMS WITH MY CAR WINDOWS, EVERYONE ON THE VEHICLE, I HAVE HAD TO REPAIR AT SOME POINT COSTING AT LEAST 200.00 A POP , NOW I KNOW THINGS HAPPENS BUT I AM THE ONLY PERSON RIDING IN MY VEHICLE SO I REALLY DON'T UNDERSTAND WHY ALL THE WINDOWS ARE BREAKING AND I WAS PRETTY SURE THERE HAD TO BE SOME KIND OF RECALL ON THIS BECAUSE I REFUSE TO BELIEVE IT IS JUST HAPPENING TO MY CAR AND I HAVE HAD ENOUGH OF THIS PROBLEM AND IT HAS ALSO DETERMINED IF I WILL EVER BUY ANOTHER VOLKSWAGEN AND I WILL NOT RECOMMEND VOLKSWAGEN TO MY FRIENDS AT ALL, SOME OF WHICH I HAVE ALREADY TOLD I WOULD NEVER BUY ANOTHER VOLKSWAGEN, BECAUSE IT WILL NICKEL AND DIME U TO DEATH.....I DON'T EXPECT TO HAVE TO FIX ALL MY WINDOWS 1 MAYBE BUT ALL 4 OF MINE HAVE GONE BAD!!!AND I DON'T THINK I SHOULD HAVE TO PAY FOR THIS THE DEALER/MANUFACTURER SHOULD REPAIR THEM FREE....AND REIMBURSE ME MY MONEY 1 WINDOW COST ME 270.00 WITH PARTS AND LABOR, THAT IS CRAZY TO HAVE TO PAY THAT FOR 1 WINDOW, I WILL NOT BUY ANOTHER VOLKSWAGEN EVER....PLEASE SEE THAT THE DEALER/MANUFACTURER GET A COPY OF THIS..THANK YOU.. *NLM

NHTSA ID
10018416
Incident
May 8, 2003
Mileage
5,000 mi
Body & structureElectricalInterior & seats+1 more
Filed Jan 17, 2003

BOUGHT JETTA GLS NEW 12/97. MOLDINGS FALL OFF CONSTANTLY. THREE OF FOUR POWER WINDOWS HAVE FAILED, ALL NEEDING REGULATORS REPLACED. SLOW WIPER SPEED CUTS OFF AND SOMETIMES DOESN'T WORK AT ALL. OIL LEAK. CAN'T LOCK DOORS ON DRIVER SIDE WITH MY MASTER KEY, CAN ONLY LOCK AND SET ALARM ON PASSENGER SIDE. TS

NHTSA ID
10002855
Incident
Sep 1, 2000
Mileage
55,000 mi
SteeringVisibility
Filed Sep 10, 2002

THE REAR PASSENGER WINDOW REGULATOR HAS BROKEN (TWICEIN THE REAR AND ONCE IN FRONT) WHERE THE PLASTIC IS MOLDED TO THE METAL. THE HYDRAULIC STEERING UNIT STARTED LEAKING AT THE SEALS OF THE UNIT CAUSING THE RUBBER BOOT TO DISINTERGRATE. LOSS OF POWER STEERING RESULTED. VOLKSWAGEN REQUIRES REPLACEMENT OF THE WHOLE UNIT INCLUDING TIE ROD ENDS (NOT REPAIRABLE). FUEL STORAGE TANK IS LEAKING SOMEWHERE BETWEEN THE CAR AND THE TANK.*AK

NHTSA ID
766965
Incident
Jun 13, 2000
Visibility
Filed Jul 11, 2002

BOTH PASSENGERS POWER WINDOWS FELL DOWN INSIDE DOOR. VEHICLE HAS NOT BEEN EXAMINED BY DEALER.*AK

NHTSA ID
8013720
Incident
Jul 2, 2002
Visibility
Filed Jun 27, 2002

EVERY VOLKSWAGEN OWNER I HAVE EVER TALKED HAS HAD ONE OF THESE WINDOWS FAIL AND YET VOLKSWAGEN NOT ONLY HASN'T FIXED THE PROBLEM THEY KEPT THE DESIGN THE SAME WHEN THEY REDESIGNED MUCH OF THE REST OF THE CAR. I KNOW ITS JUST A POWER WINDOW. BUT THINK ABOUT A 4 SQFT HOLE OPENING UP IN YOUR CAR AS YOU DRIVE DOWN THE FREEWAY WITH A CHILD OR PET IN THE BACK SEAT.*AK

NHTSA ID
763563
Incident
May 1, 2001
Visibility
Filed Mar 15, 2002

THE POWER WINDOW MOTOR AND REGULATOR HAD FAILED FIVE TIMES IN 3 OF THE 4 WINDOW ON THE CAR. VOLKSWAGEN KNOWS OF THE PROBLEM, BUT REFUSES TO REPAIR THE PROBELM WITHOUT CHARGING FOR THE REPAIR. THIS IS A WIDESPREAD PROBLEM WITH VOLKSWAGENS FROM 1997-1999. I EVEN HAD A WINDOW REGULATOR AND MOTOR INSTALLED BRAND NEW OUT OF THE BOX THAT WAS FAULTY. HELP. *AK

NHTSA ID
759389
Visibility
Filed Apr 26, 2001

MY FRONT WINDSHIELD HAS CRACKED 5 TIMES AT VERY LOW SPEEDS. IT SEEMS LIKE EVEN IF A FLY HITS IT IT TENDS TO CRACK/CHIP.*AK

NHTSA ID
744594
Incident
Jul 1, 1999
Visibility
Filed Mar 7, 2001

THEY HAVE SAID THIS PROBLEM DOESN'T OCCUR FREQUENTLY--HA!. NO SAFETY DEFECT LISTED. *AK

NHTSA ID
742056
Incident
May 1, 2000
Visibility
Filed Oct 3, 2000

THE FIRST WINDOW FAILURE INCIDENT INCLUDED THE TWO FRONT WINDOWS AND THE DEALER REPLACED THE REGULATORS AND MOTORS. I HAD TO PAY 20% OF THE TOTAL COST. THE SECOND WINDOW FAILURE INCLUDE THE SAME TWO FRONT WINDOWS AND ALSO THE REAR RIGHT WINDOW. THE DEALER IS QUOTING A PRICE OF APPROXIMATELY $1,354.00 PLUS TAX. I CONTACTED THE MANUFACTURER AND THEY SAID THEY WOULD PAY UP TO 50% OF THE COST OF THE PARTS. I FEEL THAT THESE ITEMS ARE A DEFECT AND THEY SHOULD MAKE REPAIRS AT NO COST TO ME.*AK

NHTSA ID
733341
Incident
Nov 10, 1998
Visibility
Filed Aug 8, 2000

TWO OF MY WINDOW REGULATORS AND MOTORS BROKE LAST AUGUST. THE OTHER TWO BROKE A COUPLE OF MONTHS AGO. THE CAR HAS NOT BEEN IN AN ACCIDENT AND I RARELY USE THE REAR WINDOWS. VOLKSWAGEN WILL NOT REPLACE. I WAS CHARGED $60 FOR DIAGNOSIS... EACH WINDOW COSTS $600 TO FIX AT THE VW DEALER. I AM NOW DRIVING WITH ONLY ONE BACK WINDOW OPERATING.

NHTSA ID
727052
Incident
Sep 10, 1999
Visibility
Filed Nov 26, 1999

POWER WINDOW REGULATOR FAILED. YH

NHTSA ID
549726
Incident
Sep 22, 1999

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Other components reported on this vehicle

Categories with enough reports to have a page of their own

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .