Owner-reported complaints naming the interior system, filed with NHTSA
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Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2011 Volkswagen Jetta submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
I took my son to a birthday party. We were both out of the car for 30-45 minutes when my son wanted to get something out of the backseat. When he opened the back passenger side door, black smoke came pouring out of the car. Upon further inspection, the driver's door was on fire. It appears to have started in the door panel wiring harness - where the window control buttons are.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD UNLOCK AND LOCK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AUBURN VW (3109 AUBURN WAY NORTH, AUBURN, WA 9800,2 253-499-4121) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LOCK ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND SUGGESTED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
AT HOME WHILE THE VEHICLE WAS OFF AND STATIONARY, UPON REMOVAL OF THE REAR BENCH SEAT, I DISCOVERED SEVERE BURN MARKS UNDER THE SEAT. AS WELL AS SOME COINS THAT HAVE BEEN CEMENTED IN PLACE BY MELTED PLASTIC. THE BURNED AREA APPEARS TO BE RIGHT ABOVE THE EXHAUST.
I HAVE A PROBLEM WITH THE IGNITION KEY SWITCH THAT HAS BEEN MORE DIFFICULT TO START UP AND TURN IT OFF WHEN IS STATIONARY OF CURSE. THE SWITCH ITS GETTING STUCK OR JAMMED AND WONT MOVE ANY WHERE UNTIL SO MANY TRIES AND MOVING THE DRIVE WHEEL. I SPEND 1 HRS YESTERDAY 04/13/19 TRYING TO POWER THE ENGINE OFF BECAUSE OF THE IGNITION KEY AND MY WIFE DRIVE THE CAR TOO BUT SHE IS NOT STRONG ENOUGH TO TURN THE ENGINE OFF AND SHE CALLED ME TO HELP HER. I HAVE THIS PROBLEM SINCE JANUARY 2019 AND I DON'T KNOW WHAT I HAVE TO DO. I HAVE OTHER PROBLEM WITH THE DRIVER SEAT THAT IS CRACKING WHEN I'M DRIVING AND PRESS THE BREAK PEDAL MY SEAT MAKE A CLICK AND NOISE EVERY TIME THE CAR CHANGE THE SPEED.
PASSENGER AIRBAG IS OFF EVEN WHEN SOMEONE IS SITTING IN THE SEAT. IF SOMEONE DOES NOT HAVE THE SEATBELT FASTENED IN THE PASSENGER SEAT THE BELL AND LIGHT WILL NOT COME ON.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FAILED TO PROPERLY LOCK, AND THE DOOR SWUNG OPEN WITHOUT WARNING. THE CONTACT HAD TO TIE THE DOOR WITH ROPE TO PREVENT IT FROM OPENING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER A RECALL OR WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 75 MPH, THE DOOR LOCKS ON THE VEHICLE BEGAN TO LOCK AND UNLOCK INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
THE LATCH ON THE DRIVER SIDE HAS BECOME LOOSE. AS I WAS DRIVING OVER SPEED BUMPS, I NOTICED THE DOOR WOULD RATTLE HARD. I PULLED TO THE SIDE AND NOTICED THE LATCH ATTACHED TO THE CAR WAS LOOSE. I TIGHTENED UP THE SCREWS AND THE DOOR WAS ABLE TO CLOSE TIGHTLY AGAIN. A FEW WEEKS LATER, THE PROBLEM HAS OCCURRED AGAIN. I TIGHTEN THE SCREWS, BUT THIS TIME, THE DOOR CANNOT CLOSE FULLY. THIS IS WORRISOME, BECAUSE WHAT IF THE DOOR SWINGS OPEN AS I AM DRIVING? THIS IS A MAJOR SAFETY CONCERN! *TR
THIS INCIDENT OCCURRED WHILE WE WERE STOPPED. I WAS TRYING TO GET MY 3 YEAR OLD OUT OF THE CAR WHEN THE DOOR WOULDN'T UNLOCK. BECAUSE WE HAVE CHILDREN, WE ALSO USE THE CHILD SAFETY LOCKS TO PREVENT THE DOOR FROM OPENING FROM THE INSIDE. THE LOCKS HARE REPEATEDLY FAILING TO EITHER LOCK OR UNLOCK. WHAT CONCERNS ME IS THAT THERE WOULD BE AN EMERGENCY SITUATION IN WHICH THE DOORS WOULD NOT UNLOCK AND MY CHILD (OR CHILDREN) WOULD NOT BE ABLE TO GET OUT. A QUICK INTERNET SEARCH SHOWS THAT THIS IS A RECURRING PROBLEM WITH SOME OF THE VOLKSWAGEN DOORS. IF YOU DO NOT HAVE THE CHILD SAFETY LOCKS ENGAGED, THIS BECOMES MUCH LESS OF AN ISSUE. HOWEVER, THESE LOCKS COULD LEAD TO A VERY UNFORTUNATE SITUATION WITH A SMALL CHILD IN THE BACK SEAT, UNABLE TO BE REMOVED FROM THE VEHICLE. *TR
AUTOMATIC DOOR LOCKS FAIL TO WORK. MANUAL ENTRY MUST BE GAINED TO VEHICLE AND DOORS OPENED ON ALL DOORS OTHER THAN DRIVERS BY PULLING ON INSIDE HANDLES. UNABLE TO ACCESS TRUNK WITHOUT GRABBING LONG HANLED STICK AND ACCESSING TRUNK EMERGENCY OPENING LATCH THROUGH BACK SEAT ARM REST TRUNK OPENING. WHILE INVESTIGATING FOR A POSSIBLE BLOW FUSE IT WAS NOTED THAT VW FAILS TO PROVIDE A FUSE MAP/DIAGRAM FOR THESE CARS IN THE OWNERS MANUAL AND ON THE BACK OF BOTH THE UNDERHOOD AND IN CAR FUSE PANELS. VW EXPLAINS THIS AWAY IN THE OWNERS MANUAL ON PAGE 324 AS A DECISION THEY MADE DUE TO THE " CONSTANT ONGOING DEVELOPMENT OF THE CAR" BEYOND THE ISSUE WITH THE LOCKS I BELIEVE THAT FAILING TO PROVIDE THE OWNER OF THE VEHICLE WITH THE FUSE MAPS COULD HAVE POETENTIAL RAMIFICATIONS AS AN OWNER MAY BE UNABLE TO SOLVE A SIMPLE TECHNICAL FAULT ON THEIR VEHICLE THUS HAZARDING THEMSELVES AND OTHERS. INSPECTION AND CHANGING OF FUSES IS OWNER LEVEL MAINTANENCE/TROUBLESHOOTING AND VOLKSWAGEN SHOULD BE MADE TO PROVIDE THAT INFORMATION TO OWNERS. IF YOU WEB SEARCH VW FUSE DIAGRAM OR MAP YOU WILL SEE HUNDREDS OF COMPLAINTS. THANKS FOR YOUR TIME. *TT
DASHBOARD LIGHTS FOUND IN THE SPEEDOMETER AND TACHOMETER WILL TURN ON AND OFF RANDOMLY WHEN THE HEAD LIGHTS ARE TURNED OFF. THIS MAKES READING THE DASHBOARD DIFFICULT. DEALER NOTICED THE PROBLEM RIGHT AWAY AND ORDERED A REPLACEMENT DASHBOARD FROM VW. IT'S BEEN TWO WEEKS AND WE ARE STILL WAITING FOR THE PART TO BE SHIPPED TO THE US FROM GERMANY. CAR HAS UNDER 1K MILES. *TR
WHILE DRIVING THE WINDSHIELD WIPERS WOULD RANDOMLY CREEP UP THE WINDSHIELD AND WHEN THE WIPERS GOT ALL THE WAY TO SERVICE MODE, ALL THE DOORS WOULD UNLOCK. THE RADIO WOULD FADE IN AND OUT AND THE WHEN ADJUSTING THE SOUND ON THE RADIO LOUD CRACKING, POPPING AND STATIC SHOULD WOULD COME FROM THE RADIO SPEAKERS. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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