2014 Volkswagen Jetta Steering Problems

On October 17, 2025, I was driving my 2014 Volkswagen Jetta at approximately 25–30 mph on the bypass in Muscatine, Iowa. Another vehicle cut into my lane and struck the front driver-side of my car. My vehicle suffered significant front-end impact, including wheel/tire damage, bumper and fender damage, and visible suspension impact. During the crash, the driver-side airbag did NOT deploy, even though the impact was directly to the front driver-side area where the crash sensors are located. The airbag warning light did not come on before or after the crash. Because the force of the impact was strong enough to damage the front wheel, suspension components, and bumper structure, I believe the airbag system (airbag module, front crash sensor, or related wiring) failed to detect the crash properly. A collision at this speed and angle should have triggered airbag deployment. This failure put me at risk of serious injury. I am reporting this because the airbag system did not function as intended in a front-end collision, and I am concerned there is a defect affecting the airbag deployment sensors or modules in this model.

NHTSA ID

11702637

Incident

Oct 17, 2025

2014 Volkswagen Jetta GLI. Part number 5K0953569AL air bag clock spring failed leaving air bag and horn unusable. Dealerships say this is the most back ordered Volkswagen part. Many wait lists have several thousand people waiting with no end in sight. No one can provide a ship date. These cars cannot legally be on the road and cannot be sold back to a dealership because they won’t pass inspection. This part has been involved in a recall previously with the same issues, but not all affected cars are covered under the recall. I am personally unable to find a solution and my car has been unusable and unsafe. When I realized how normal and not unique my exact situation was, I felt the need to report this problem on behalf of the tens of thousands of people who are without safe vehicles, including myself. I am hoping that the recall can be extended to these other cars desk with the exact same clock spring issues so that we can be provided with solutions that can get our cars back on the road safely. Thank you for your time.

NHTSA ID

11485524

Incident

Aug 26, 2022

SRS system error, says my seatbelt is not fastened when it is, warning chime and light intermittently will continue to chime with light illuminated saying my seatbelt is not fastened. When key is inserted wheel will sometimes not unlock allowing the key to turn from off to accessory or start position, as if the key isn’t working properly.

NHTSA ID

11445340

Incident

Dec 21, 2021

UPON ARRIVAL AT DESTINATION KEY WILL NOT COME OUT OF IGNITION, THIS HAS HAPPEN ON 12 OCCASIONS. TRANSMISSION IS LEAKING AROUND OIL RING WHICH MAY CAUSE IT TO FLOW IN COOLANT. DEALERSHIP STATED RECALLS ARE OUT JUST NOT MY VIN NUMBER. I WOULD LIKE FOR THIS VIN TO BE INCLUDED, ASAP.

NHTSA ID

11309326

Incident

Jan 1, 2019

Mileage

138 mi

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE ROLLED AWAY AFTER IT WAS SHIFTED INTO PARK. THE FAILURE RECURRED IN AUGUST OF 2019. ALSO, WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO HESITATE AND MULTIPLE WARNING INDICATORS FLASHED. THE VEHICLE WAS TAKEN TO BURKE VOLKSWAGEN (LOCATED AT 519 STONE HARBOR BLVD, CAPE MAY COURT HOUSE, NJ 08210, (609) 465-6000) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE FAILURE MILEAGE WAS 57,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11269467

Incident

Apr 1, 2017

Mileage

57,000 mi

VEHICLE IGNITION SWITCH STICKS. SOMETIMES IT IS HARD TO TURN ON OTHER TIMES IT IS VERY DIFFICULT TO TURN OFF. CONDITION IS GETTING WORSE.

NHTSA ID

11265784

Incident

Oct 1, 2019

Mileage

70,000 mi

IGNITION KEY FAILURE, IGNITION UNIT NEEDS TO BE REPLACED. KEY IS GETTING JAMMED INTO THE IGNITION. CAR IS STATIONARY.

NHTSA ID

11244185

Incident

Jan 1, 2019

Mileage

80,000 mi

WHILE DRIVING ON A PUBLIC ROADWAY, THE POWER STEERING ASSIST BEGAN TO DIMINISH CAUSING A NEED FOR INCREASED PHYSICAL EFFORT TO STEER THE VEHICLE WHILE AN UNUSUAL NOISE (HISSING) WAS DETECTED FROM THE ENGINE COMPARTMENT AREA. EXAMINATION AT AN AUTHORIZED VW SERVICE FACILITY REVEALED A POWER STEERING FLUID LEAK FROM THE LEFT SIDE STEERING RACK BELLOWS REQUIRING A TOTAL STEERING RACK REPLACEMENT AT A COST OF $1,886.89. VEHICLE ODO WAS 58,734 MILES AT THE TIME OF THIS REPAIR.

NHTSA ID

11243952

Incident

Aug 7, 2019

Mileage

58,675 mi

PURCHASE (2 ) 2014 VW JETTA. THE IGNITION CILINDER STOP WORKING 6 MONTHS AFTER BUYING THE CAR. AFTER NUMEROUS TIMES AT THE DEALER WITH THE SECOND JETTA AND TELLING THEM SOMETHING IS WRONG . THE DEALER KEPT ON TELLING ME THEIR IS NO RECALL AND I WOULD HAVE TO REPLACE IT AT MY EXPENSE. THIS IS A COMMON PROBLEM SINCE LOOKING AT THIS MATTER ON THE NET. . AT TIMES THIS KEY PROBLEM IS A HASSARD BECAUSE IT CAN MAKE THE ELECTRONICS OF THE CAR FAIL. DOES SOME HAVE TO DIE FOR THIS TO BE A RECALL AND PROTECT THE CONSUMERS? PLEASE LOOK INTO THE MATTER AND MAKE VW OWN UP TO WHAT IS THE RIGHT THING TO KEEP PEOPLE ON THE ROAD AND NOT SIX FOOT UNDER. KEY STOP WORKING WHILE CAR IS RUNNING, ELECTRONIC FRAILER, YOU CAN TURN KEYS TO ANY POSITION, CAN TURN THE CAR ON, I WAS ON VACATION ON A FERRY AND COULD NOT MOVE THE CAR CB THE KEY COULD NOT BE TURNED FOR ANYTHING.

NHTSA ID

11241104

Incident

Jul 13, 2014

Mileage

350 mi

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA ID

11222337

Incident

Jun 24, 2019

Mileage

39,000 mi

IGNITION LOCKED AND LOCKED THE STEERING WHEEL AS WELL. CANNOT GET CAR STARTED

NHTSA ID

11218632

Incident

Jun 8, 2019

Mileage

93,000 mi

CLOCKSPRING WENT BAD ON A 5 YEAR OLD VEHICLE. AIR BAG LIGHT IS ON, HORN AND STEERING WHEEL CONTROLS DONT WORK.

NHTSA ID

11218454

Incident

May 31, 2019

Mileage

20,000 mi

THE IGNITION KEY LOCK-IN AND THE ENGINE CAN'T BE TURN OFF, WE HAVE TO SWITCH FRONT AND BACK THE EYE SEVERAL TIMES BEFORE ABLE TO TURN OFF THE ENGINE AND TO UNLOCK THE KEY. RUBBER MELTED CLOSED TO EACH SIDE ON THE BODY BETWEEN THE TIRES AND THE FRONT DOORS THE LEFT SIDE OF CABIN NEXT TO THE PASSAGES DOOR OPEN UNEXPECTEDLY

NHTSA ID

11166625

Incident

Jan 5, 2019

A FEW WEEKS AGO, I REVERSED (AT AN ANGLE) INTO A PARKING SPOT AND THE STEERING WHEEL STARTED MAKING A CLICKING SOUND. THE SOUND ENSUED WHEN MAKING ANY TURNS WITH THE VEHICLE. ONE DAY, WHILE PARKING, THE STEERING WHEEL CLICKED AND THERE WAS A SNAP SOUND. UPON RE-ENTERING MY VEHICLE, THE AIRBAG ERROR LIGHT CAME ON AND ALL STEERING-MOUNTED CONTROLS WERE DISABLED. AFTER FURTHER RESEARCH, THIS ISSUE IS RELATED THE TO THE CLOCK SPRING ISSUE (RECALL) FOR VOLKSWAGEN VEHICLES. HOWEVER, THE MODEL AND YEAR (JETTA HYBRID, 2014) OF MY CAR IS NOT LISTED UNDER THE RECALL LIST. I HAVE SPOKEN WITH MY LOCAL VW DEALER, AND THEY HAVE BASICALLY TOLD ME THE ISSUE IS NOT COVERED UNDER THE CLOCK SPRING EXTENDED WARRANTED VW ISSUED.

NHTSA ID

11155691

Incident

Nov 10, 2018

Mileage

85,000 mi

DRIVER AIRBAG LIGHT ILLUMINATED ON DASHBOARD WHILE CAR WAS IN MOTION ON HIGHWAY IN POURING RAIN WEATHER. CAR HORN IS ALSO CURRENTLY NOT WORKING/ABLE TO BE USED IN EVENT OF EMERGENCY OR WARNING. AIRBAG LIGHT WOULD COME ON FOR ABOUT 6 SECONDS AND THEN GO OFF REPEATEDLY THEN FINALLY STAYED ON FOR GOOD. APPEARS TO BE A CLOCK SPRING ISSUE FROM RESEARCH THAT MAY NOT HAVE BEEN INITIALLY COVERED AND COMPLETED IN 2015 MANUFACTURER RECALL. VIN IS ALSO NOT INCLUDED IN CURRENT TAKATA AIRBAG RECALL EITHER.... NO PREVIOUS ISSUES TO NOTE PRIOR TO SYMPTOMS BEGINNING...

NHTSA ID

11150951

Incident

Nov 12, 2018

Mileage

67,000 mi

DRIVING DOWN HIGHWAY CAR PULLS TO THE RIGHT. STEERING IS OUT OF LINE EVEN WITH ALIGNMENT ADJUSTMENTS. CAR IS ALL OVER THE ROAD. DIFFICULT TO DRIVE STARIGHT WITHOUT SWERVING. DANGEROUS GOING AROUND CORNERS. VEHICLE HAD BEEN DIAGNOSED SEVERAL TIMES. NO WARRANTY REPAIRS WERE MADE DUE TO COSTS.

NHTSA ID

10743960

Incident

Oct 10, 2014

Mileage

14,000 mi

THE VEHICLE WAS IN A MAJOR CAR ACCIDENT BEFORE I PURCHASED THE VEHICLE AND THE CARFAX STATES THAT THE CAR WAS INVOLVED IN AM ACCIDENT WITH ANOTHER VEHICLE WHICH CAUSED SEVERE FRONT DAMAGE REPORTED. MULTIPLE AIRBAGS DEPLOYED. THE SUB RAIL FRAME HAS BEEN WELDED TOGETHER BY SOMEONE THAT DID NOT APPEAR TO KNOW WHAT THEY WERE DOING AND NOW THE ENTIRE FRAME IS CRACKED AGAIN. *TR

NHTSA ID

10631505

Incident

Feb 19, 2014