Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2014 Volkswagen Jetta submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
truck and light truck category vehicles are increasingly being sold with larger and larger tires along with LED headlights. This causes a huge safety issue as the profile of these category vehicle now sits higher and causes the LED lights to be level with the driver's head. The increased lumen count from the headlights causes night blindness and is greatly exacerbated when the oncoming vehicle high beams are switched on.
The contact owns a 2014 Volkswagen Jetta. The contact stated that the heater and the defroster were inoperable. The vehicle was taken to an independent mechanic, where the heater core was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was determined that the vehicle was designed with a silica bag near the coolant reservoir, and the silica bag had ruptured, causing silica to leak into the engine compartment and to clog the heater pipe. The mechanic was able to flush out a significant amount of silica; however, the failure persisted. The contact stated that she resided in a small country area, where it was significantly cold, and the defroster and heater failure had reduced the contact's ability to see the roadway while driving in cold weather and to remain warm inside the vehicle. The dealer was notified of the failure and informed the contact that all the compromised hoses, pipes, and parts might need to be replaced; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Visibility was impaired when defroster failed to clear windshield and heater was not working on 12/16/2022. I took vehicle to Hayward Volkswagen on 04/04/2023 and was told heater core needs to be replaced. This is a known problem to Volkswagen; there's a warranty recall on the 2014 Passatt with the same heater core. I have found numerous complaints on line with the same Jetta heater complaint. The 2014 Jetta i own has approximately 88,000 miles, mechanically sound car which i am unable to drive in winter months. Feeling frustrated, I did contact VW "helpline" on 01/05/2024, they were no help, not even to negotiate price.
The windshield wiper motors are extremely noisy. There is a knock technical service bulletin on this issue but VW says it is not covered as a recall. The issue is that water gets into the improperly sealed motor and then starts to rust the internal metal and then a very loud, noisy whining sound emits from the motor. It should be a recall and it should be replaced for free by Volkswagen. I don’t understand why I should foot the bill for their mistake or their parts supplier’s defect. It does affect safety because the loud wiper motor is a distraction to driving, as well as the unit can potentially seize in the future and cause complete failure of the wiper system.
WHEN I DRIVE THE CAR IN COLD, SNOWY WEATHER THE WINDSHIELD WIPER FLUID WILL NOT WORK AND THE WIPER BLADES WILL FREEZE TO THE WINDSHIELD (WHILE MOVING) WHEN THE DEFROSTER IS ON HIGH HEAT. THE WIPER FLUID I USE IS DESIGNED NOT TO FREEZE. THIS RESULTED ON NO VISIBILITY DUE TO THE DEICING AGENT THAT WAS USED ON THE ROADS STICKING TO MY WINDOW. I HAD TO EXIT AND DRIVE OFF THE FREEWAY WITH MY HEAD OUT THE WINDOW AND MY VISIBILITY WAS SEVERELY LIMITED. I ALMOST HIT THE RAIL AND THE WALLS INSIDE A TUNNEL UNTIL I COULD EXIT BECAUSE I COULD NOT SEE.
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 60 MPH, THE SUN ROOF SHATTERED WHILE IT WAS CLOSED. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FAILURE WAS CAUSED BY AN OUTSIDE INFLUENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 34,200.
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 4,000.
DRIVERS SIDE WIPER BLADE COMPLETELY DETACHED FROM THE CAR DURING A HEAVY RAINSTORM AT LESS THAN HIGHWAY SPEEDS. *JS
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .