2002 Volkswagen Passat Other / unspecified Problems

2002 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARD TO BEING TOLD THE RECALL TO REPAIR THE FAULTY EQUIPMENT ON HER VEHICLE WAS TO OUTDATED TO REPAIR THE VEHICLE AND SHE WOULD HAVE TO PAY FOR THE REPAIRS AT HER EXPENSE. *TGW THE CONSUMER REFERENCED PLENUM DRAIN SUNROOF DRAIN. THE CONSUMER STATED WATER DAMAGED THE HEADLINER AND OTHER COMPONENTS IN THE VEHICLE. THE CONSUMER STATED THE VEHICLE COLLECTS 1-2 INCHES OF WATER, EVERY TIME IT RAINED OR WHEN SHE WASHED THE VEHICLE. *JB

NHTSA ID

10638946

Incident

Sep 1, 2014

2002 VW PASSAT CAR JACK (OEM) FAILED UNDER NORMAL LIFTING OPERATION TO REMOVE TIRE. JACK ASSEMBLY TWISTED AND BENT DURING LIFTING PROCESS. IT THEN BECAME NECESSARY TO USE AN ALTERNATE JACK TO LIFT THE VEHICLE TO REMOVE THIS OEM JACK FROM UNDER THE VEHICLE. OWNER CONTACTED VW OF AMERICA TO ALERT MANUFACTURER OF THE SAFETY CONCERN AND TO REQUEST A REPLACEMENT JACK AND WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. *TR

NHTSA ID

10349140

Incident

Jul 31, 2010

Mileage

44,000 mi

ON OR ABOUT 2002 I HAVE BEEN COMPLAINING TO VOLKSWAGEN ABOUT MY 2002 VOLKSWAGEN PASSAT. WHENEVER IT RAIN THE BACK FLOOR ON THE PASSENGER SIDE OF MY CAR HAVE WATER IN IT. WHILE MY CAR WAS UNDER WARRANTY I CARRIED MY CAR INTO THE VOLKSWAGEN DEALERSHIP TO HAVE THEM FIX THE PROBLEM AND THEY NEVER FIXED MY CAR. WHEN MY WARRANTY RAN OUT I STILL COMPLAINED TO THE DEALERSHIP AND TO CUSTOMER SERVICE AT VOLKSWAGEN AND NOTHING WAS DONE. I ALSO TOLD VOLKSWAGEN CUSTOMER SERVICE THAT I BELIEVED THAT VOLKSWAGEN HAD SOLD ME A LEMON BUT VOLKSWAGEN CUSTOMER SERVICE WOULD NOT DO ANYTHING ABOUT THE PROBLEM. YEAR 2007 VOLKSWAGEN USA SENT ME A RECALL NOTICE ABOUT THE PROBLEM WITH THE SUN ROOF ON MY 2002 VOLKSWAGEN PASSAT, THEY (VOLKSWAGEN) STATED THAT A RECALL ON THE SUN ROOF HAD BEEN RECALLED, AND TO TAKE IT TO A VOLKSWAGEN DEALER FOR REPAIRS. I TOOK MY CAR TO THE DEALER FOR THE RECALL AND I AM STILL HAVING PROBLEM WITH MY CAR. AS OF NOW I HAVE RUST DAMAGE ON THE FLOOR OF MY CAR AND I BELIEVE THAT VOLKSWAGEN USA SHOULD DO SOMETHING ABOUT THIS PROBLEM THAT I HAVE HAD SINCE 2002, AND I AM STILL HAVING SINCE VOLKSWAGEN USA DID THE RECALL. I HAVE REPEATEDLY CALLED VOLKSWAGEN CUSTOMER SERVICE AND THEY WON'T DO ANYTHING ABOUT THIS PROBLEM. I AM HOPING AND PRAYING THAT THIS MESSAGE IS READ BY SOMEONE WHO WILL TAKE THE TIME OUT OF THERE BUSY DAY AND HELP ME WITH THIS PROBLEM. IF I DECIDE TO SELL ME CAR THE PROBLEM WON'T GO AWAY SOME PERSON WHO EVER IT IS WILL END UP WITH THE SAME PROBLEM THAT I HAVE HAD SINCE 2002 AND THAT'S NOT RIGHT. I BELIEVE THAT VOLKSWAGEN USA SHOULD BE HELD LIABLE AND RESPONSIBLE FOR THIS PROBLEM NOT JUST TO SELL THIS CAR AND PASS THE PROBLEM ON TO SOME INNOCENT PERSON WHO MIGHT END UP BUYING THIS CAR. PLEASE HELP ME VOLKSWAGEN RECALL ON THIS CAR WAS OCTOBER 2007. *TR

NHTSA ID

10244890

Incident

Oct 16, 2007

Mileage

7,000 mi

TIRE JACK ROTATED ON SOLID LEVEL GROUND AND KICKED OUT RESULTING IN THE CAR COLLAPSING ON THE SPARE WHICH WAS NOT YET ATTACHED. THE RESULTING IMPACT RESULTED IN NEEDING TO REPLACE THE FRONT BUMPER COVER, RIGHT FRONT FENDER, AND RIGHT ROCKER PLATE. THE FENDER WAS TORN FROM THE CAR. APPROXIMATE DAMAGE TO THE VEHICLE WAS $1500. AT THE POINT OF THE COLLAPSE, THE OWNERS HAND WAS ON THE SIDE OF THE TIRE RESULTING IN A PINCH INJURY THAT CAUSED BRUSING AND SWELLING, BUT DID NOT REQUIRE EMERGENCY CARE. I STILL HAVE POSSESSION OF THE FAULTY JACK. VWOA WAS CONTACTED, BUT SAID BECAUSE THE 2002 VW PASSAT JACK HAD NOT BEEN RECALLED, THEY WERE NOT LIABLE FOR THE DAMAGE. THEY HAVE RECEIVED OTHER REPORTS OF THE SAME TYPE OF JACK FAILURE.*AK

NHTSA ID

10100791

Incident

Nov 22, 2004

Mileage

34,000 mi

VOLKSWAGEN PASSAT 4 MOTION. PURCHASED TO USE IN SOMETIMES SNOWY UPSTATE NEW YORK. WHEELS RIMS FILL WITH ICE AND MUD AND THROW TIRE BALANCE OFF. THIS CAUSES EXCESSIVE VIBRATION WHILE DRIVING. THIS HAPPENED REPEATEDLY FOR TWO WINTERS. BOTH VW DEALER AND INDEPENDENT TIRE SHOP CONFIRM A DESIGN FLAW IN THE WHEEL/RIM ALLLOW FOR THE BUILDUP. THE TIRES HAVE TO BE TAKEN OFF AND THE BUILDUP REMOVED. VOLKSWAGON CUSTOMER SUPPORT CONTACTED FOR TWO YEARS BUT NO ACKNOWLEDGMENT THAT THEY HAVE A PROBLEM OR WILL DO ANYTHING.*AK

NHTSA ID

10063979

Incident

Mar 23, 2004

Mileage

10,000 mi

FOUR IGNITION COILS DEFECTIVE - REPLACED DEFECTIVE IGNITION - KEY STUCK IN CAR FOR OVER NINE DAYS DEFECTIVE STEREO - REPLACED TWICE TO DATE DEFECTIVE ELECTRICAL - WINDOWS AND LOCKS GO UP AND DOWN WHILE DRIVING, GAS CAP POPS OPEN UNEXPECTEDLY COMPUTER PROBLEM - COMPUTER BLACKS OUT AT TIMES DEFECTIVE WHEEL BEARING - REPLACED AT 17,952 MILES DEFECTIVE MOTOR BLOWER - REPLACED DEFECTIVE REAR WHEEL LINING - REPLACED

NHTSA ID

10070843

Incident

Sep 15, 2003

Mileage

17,952 mi

RADIO/TAPE DECK/CD PLAYER FAILED ON A 10 MONTH OLD CAR. REPLACED UNDER WARRANTY.

NHTSA ID

10013874

Incident

Mar 31, 2003

Mileage

8,100 mi

NAR 3-10-03 WITH THE CONSUMER VEHICLE HAVING LESS THAN 7000 MILES, MANY PROBLEMS OCCURRED, THE FRONT AND REAR WINDOWS FROZE FROM THE INSIDE, THE VEHICLE BEGAN TO STALL, THE IGNITION COIL NEEDED TO BE REPLACED, THE GLOVE COMPARTMENT FLOODED WHEN IT RAINED OR SNOWED, ALSO THE CARPETS AND POLLEN FILTER WERE DAMAGED DUE TO THE FLOOD. THE CONSUMERS WAS VERY DISAPPOINTED AND SUGGESTED THAT A FULL REFUND BE GIVEN OR HAVE VOLVO TO GIVE THEM A NEW 2003 PASSAT, EQUALLY EQUIPPED AS THE 2002 AT THE SAME PURCHASE PRICE. *CB *JB

NHTSA ID

10011776

Incident

Dec 1, 2002

Mileage

7,000 mi

THE IGNITION COILS ON MY 2002 VW PASSAT 1.8T AR ABOUT TO FAIL FOR THE THIRD TIME. THE CAR WAS BOUGHT IN MAY OF 2002. THE FIRST INCIDENT OCCURED IN DECEMBER, THE SECOND IN JANUARY, AND NOW IT IS ABOUT TO HAPPEN AGAIN NOW IN FEBRUARY. EACH INCIDENT IS PRELUDED BY A SLIGHT JOLT IN THE CAR UPON START UP FOLLOWED BU ROUGH IDLEING. EVERY TIME WE TAKE IT AND AND ARE TOLD IT IS FIXED AND THEN SURE ENOUGH A MONTH LATER I AM BACK THERE AGAIN. I DO NOT SEE THIS PROBLEM GETTING ANY BETTER. IN ADDITION THE MACH RSTEREO SYSTEM HAS BEEN FIXED, THEN REPLACED. THE REPLACEMENT UNIT'S QULAITY IS POOR IN COMPARISON TO THE ORIGINAL. THIS CAR HAS BEEN A NIGHTMARE.

NHTSA ID

10007848

Incident

Dec 15, 2003

Mileage

7,548 mi