RoadVitals

2004 Volkswagen Passat Visibility Problems

Owner-reported complaints naming the visibility system, filed with NHTSA

Data refreshed

Visibility reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
13
Latest Dec 28, 2013
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
5%
of 279 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
0
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0

What this page shows

Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2004 Volkswagen Passat submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 13 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming visibility

Shown in the owner’s own words, exactly as filed

Body & structureVisibility
Filed Dec 28, 2013

THE PLASTIC CLIPS HOLDING THE WINDOW IN PLACE BROKE AND WINDOW FALLS DOWN. IT COSTS $350 TO REPLACE THE $1.50 CHEAP PLASTIC PART. *TR

NHTSA ID
10557528
Incident
Jan 2, 2012
Body & structureVisibility
Filed May 29, 2012

THE DRAIN COMING DOWN FROM THE SUNROOF APPARENTLY BECAME CLOGGED CAUSING THIS VEHICLE TO SHORT OUT...HORN BLOWING, ALARM SYSTEM GOING OFF, ETC. THE WATERPROOF BLACK BOX, WHICH IS UNDERNEATH THE DRIVERS SEAT, WAS FULL OF WATER AND THE COMFORT CONTROL BOX WAS ALL BURNED. THE DRIVERS SIDE FLOOR IS SOAKING WET AND WE HAVE BEEN TRYING TO DRY IT OUT FOR 6 DAYS NOW. WE ARE VERY CONCERNED THAT THIS COULD HAVE CAUSED A FIRE WHILE OUR DAUGHTER WAS DRIVING HER CAR. PLEASE ADVISE..... *TR

NHTSA ID
10459849
Incident
May 24, 2012
Mileage
68,000 mi
Visibility
Filed Jan 29, 2012

ON 1/28 12:30PM, AFTER AROUND 5 MINUTES AFTER DRIVING OUTSIDE MY GARAGE ONTO HIGHWAY WA-202, THE WINDOWS TURN VERY STEAMY. IN THE NEXT 10 MINUTES, WE TRIED HOT, AIR, AND AC. RECYCLED AND NOT. IT JUST BECAME WORSE AND WARM STEAM COMES OUT OF VENTS AND COMPLETELY BLOCKS SEEING INTO FRONT. AND MY WIFE ON THE PASSENGER SIDE AND YOUNG DAUGHTERS FROM THE CAR SEAT IN THE BACK SEE STEAM ALL AROUND AND CANNOT SEE THROUGH WINDOWS EITHER. THIS DAMAGE ALMOST TURNS INTO A DISASTER ACCIDENT FOR MY ENTIRE FAMILY ON THE STATE HIGH WAY. MY PASSAT GLS HAS BEEN CAREFULLY MAINTAINED AND PROTECTED IN THE FULL GATED GARAGE. NEVER WATER DAMAGE WITH IT. WE ARE GENUINELY LOOKING FORWARD A FAIR SOLUTION OR TREATMENT FROM VW. PLEASE FEEL FREE TO CONTACT US FOR ANY DOCUMENT YOU WANT. *TT

NHTSA ID
10445769
Incident
Jan 28, 2012
Mileage
43,400 mi
TransmissionVisibility
Filed Sep 27, 2010

TL* THE CONTACT OWNS A 2004 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT HE DISCOVERED WATER INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE SUNROOF WAS DISENGAGED. THE MANUFACTURER ADVISED THE CONTACT THAT THERE WAS AN OPEN RECALL ON THE VEHICLE UNDER AN UNKNOWN RECALL CAMPAIGN AND THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS. IN ADDITION, THE CONTACT STATED THE VEHICLE WAS EXHIBITING AN ABNORMAL JERKING SENSATION WHEN DRIVING AT VARIOUS SPEEDS. THE DEALER REPLACED THE SOILED CARPETING AND NOTICED EXTENSIVE WATER DAMAGE TO THE TRANSMISSION MODULE, WHICH WAS ALSO REPLACED. THE CONTACT STATED THAT THE JERKING PERSISTED WHEN ATTEMPTING TO SWITCH GEARS. THE VEHICLE WAS TAKEN BACK TO THE DEALER HOWEVER, THE DEALER WAS UNABLE TO LOCATE A FAILURE WITHIN THE VEHICLE. THE FAILURE PERSISTED UNTIL THE TRANSMISSION FAILED. THE DEALER REFUSED TO REPLACE THE TRANSMISSION. THE MANUFACTURER OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 102,000. UPDATED 1/19/2010 *CN UPDATED 01/27/11

NHTSA ID
10357896
Incident
Jan 11, 2010
Mileage
95,000 mi
Visibility
Filed Feb 17, 2010

I OWN A 2004 VW PASSAT. THE WINDOW REGULATOR WENT OUT IN THE BACK PASSENGER SIDE DOOR. THE WINDOW DOES NOT GO DOWN WHEN THE BUTTON IS PUSHED. I HAVE A FRIEND WHO OWNS A 2002 PASSAT AND HER PASSENGER WINDOW REGULATORS KEEP BREAKING ALSO. SHE HAS HAD THEM FIXED SEVERAL TIMES, BUT THE PROBLEM STILL EXISTS. I HAVE NOT YET FIXED MINE. *TR

NHTSA ID
10311376
Incident
Jan 31, 2010
Mileage
44,000 mi
Powertrain (other)Visibility
Filed Oct 17, 2009

SPORADICALLY THE REAR WINDOWS WOULD NOT RESPOND TO THE WINDOW UP/DOWN SWITCH, THEN LATER WITHOUT TOUCHING THE SWITCH THE WINDOWS WOULD OPEN OR CLOSE. THE DEALER FOUND A CHEAP PLASTIC COTTER PIN TYPE INSTRUMENT CAUSING THE PROBLEM. I HAVE NOT HAD THE CHANCE TO CHECK OUT THE REPAIR SINCE THE DEALER HAS MY CAR GOING ON 3 WEEKS FOR TWO OTHER ISSUES (TRANSMISSION SURGE AND ENGINE LIGHT/P0101) FOR WHICH THEY ARE HAVING PROBLEMS DIAGNOSING THE PROBLEM. *TR

NHTSA ID
10288796
Incident
Sep 14, 2009
Mileage
116,153 mi
Visibility
Filed Mar 13, 2009

IN APRIL 2008 MY 2004 VW PASSAT SPONTANEOUSLY DEVELOPED A CRACK, GRADUALLY LENGTHENING, IN THE WINDSHIELD. I REPLACED IT WITH AN ORIGINAL EQUIPMENT WINDSHIELD, AND NOW, IN MARCH 2009, THE WINDSHIELD HAS AGAIN SPONTANEOUSLY DEVELOPED A LENGTHENING CRACK. IN NEITHER CASE WAS THERE ANY CHIP OR "DING" OR ANYTHING SUGGESTING ANY IMPACT OF ANYTHING INTO THE WINDSHIELD. *TR

NHTSA ID
10261759
Incident
Apr 18, 2008
Mileage
48,000 mi
Visibility
Filed Dec 10, 2008

MY LUGGAGE COMPARTMENT LIGHT KEPT CHIMING IN MY CAR EVEN THOUGH THE DOOR WAS SHUT. I RECENTLY TOOK MY VW PASSAT TO A DEALER AND WAS TOLD THE WINDSHIELD WIPER MOTOR NEEDS TO BE REPLACED AT A $400 COST. THE WIPER MOTOR THAT BROKE, WAS LEAKING FLUID INTO THE LOCK, WHICH I HAD TO REPLACE 2 MONTHS PRIOR TO THIS INCIDENT. I NOTICED RECALLS FOR THE SAME PART IN NEWER MODELS. MY CAR ONLY HAS 60,000 MILES ON IT. *TR

NHTSA ID
10251443
Incident
Dec 9, 2008
Mileage
60,000 mi
Visibility
Filed Oct 21, 2008

MY A/C BLOWER MOTOR WORKS WHEN IT WANTS TO AND MOST OF THE TIME WHEN IT'S HOT IT DOES NOT BLOW. THE BLOWER MOTOR WILL START ON IT'S OWN SOMETIMES DRIVING DOWN THE ROAD. OR IF I GO THROUGH A CAR WASH (DRYING CYCLE WITH THE BLOWER) IT WILL START UP. I HAD IT AT 2 VW SHOPS AND THEY COULD NOT FIND THE PROBLEM. *TR

NHTSA ID
10246294
Incident
Jun 17, 2008
Mileage
97,000 mi
Visibility
Filed Oct 17, 2008

REAR DRIVER SIDE WINDOW DROPPED INTO DOOR PANEL WITHOUT WARNING APPROX 11/2 YEARS AGO - WINDOW REGULATOR BROKEN. NO PREVIOUS DAMAGE TO DOOR OR WINDOW SUGGESTING A POTENTIAL PROBLEM. SIX MONTHS AGO CAR WAS TAKEN FOR SERVICE BECAUSE FRONT PASSENGER WINDOW WAS NOT OPENING OR CLOSING COMPLETELY. PRIOR TO CHECKING TECHNICIAN SUGGESTED WINDOW REGULATOR WAS GOING BAD BUT CLAIMED NOTHING WAS WRONG WITH WINDOW UPON INSPECTION. OCT 17, 2008 SAME FRONT PASSENGER WINDOW DROPPED INTO DOOR PANEL. WINDOW REGULATOR BROKEN JUST LIKE OTHER. $450 MIN SERVICE. VOLKSWAGEN CLAIMS ITS BAD LUCK NOT A RECURRING PROBLEM. *TR

NHTSA ID
10245829
Incident
Oct 17, 2008
Mileage
78,500 mi
Visibility
Filed Oct 25, 2007

REPLACEMENT WINDSHIELD WIPER BLADES HAVE A SPECIALIZED ATTACHMENT AND ARE ONLY AVAILABLE THROUGH VOLKSWAGEN NEW CAR DEALERS. THE BLADES ARE ALSO EASILY BENT BY SNOW BRUSHES, SCRAPERS AND THE LIKE. THE DIFFICULTY AND INCONVENIENCE OF OBTAINING REPLACEMENTS OF THIS CRITICAL SAFETY PART CAUSES VISIBILITY PROBLEMS AND AN UNKNOWN NUMBER OF WRECKS. THE DATE OF THE INCIDENT IS THE APPROXIMATE DATE I PURCHASED THE VEHICLE NEW FROM VOLKSWAGEN. *TR

NHTSA ID
10206934
Incident
Apr 10, 2004
Visibility
Filed Oct 14, 2006

2004 VW PASSAT. I WAS DRIVING AT NIGHT ON THE FREEWAY AT 75 MPH WHEN I HEARD A SUDDEN LOUD CRASH AND BREAKING GLASS, SOME OF WHICH FELL INTO THE CAR. I IMMEDIATELY PULLED OVER AND IDENTIFIED THAT THE SUNROOF HAD JUST SHATTERED. GLASS FROM THE MIDDLE OF THE SUNROOF WAS IN LITTLE PIECES ON TOP OF THE HEADLINER. THE REMAINING RIM OF GLASS IS PRESENT, BOWED SLIGHTLY UPWARD BUT ALSO FULL OF LITTLE CRACKS. WAS IN A REMOTE AREA OF HIGHWAY, NO HOMES, BUSINESSES, OVERPASSES PRESENT. NO TRUCK TRAFFIC ALTHOUGH THERE WAS ONE CAR 300 FEET IN FRONT OF ME. I SAW NOTHING IN THE ROADWAY OR IN THE AIR. WHEN I GOT HOME I CAREFULLY EXAMINED THE ROOF (FINE LAYER OF DUST) AND THERE WERE ABSOLUTELY NO MARKS. THE PLASTIC SURFACE OF THE TOP OF THE HEADLINER PANEL ALSO HAS ABSOLUTELY NO MARKS ON IT. THIS APPEARS TO HAVE SPONTANEOUSLY SHATTERED AND DOES POSE A POTENTIAL SAFETY HAZARD AS GLASS FRAGMENTS FELL INTO THE CAR EVEN WITH THE HEADLINER CLOSED. THE DEAL HAS ADVISED I WILL NEED TO BRING THE CAR BACK ON MONDAY FOR THE MANAGER TO EXAMINE ALONG WITH POSSIBLY A REPRESENTATIVE. I'M CONCERNED ABOUT THIS HAPPENING AGAIN. IN BUSIER TRAFFIC OR IF HEADLINER HAD BEEN OPEN THIS COULD RESULT IN AN ACCIDENT OR PASSENGER INJURY DUE TO FLYING GLASS. *NM

NHTSA ID
10170827
Incident
Oct 14, 2006
Visibility
Filed Jan 8, 2004

VOLKSWAGEN PASSATT 2004. VEHICLE WINDSHIELD WIPERS ARE DESIGNED WITH A GROOVE IN THE RUBBER THAT HOLDS SNOW AND ICE AND CAUSES ICE BUILDUP ON THE WIPER. IN SNOW AND FREEZING RAIN THE WIPER SURFACE CANNOT CONTACT THE WINDSHIELD RESULTING IN AN OBSTRUCTED WINDSHIELD. THIS IS A DESIGN PROBLEM AND HAPPENS CONSISTENTLY. VOLKSWAGEN WAS CONTACTED AND DENIES THIS DESIGN FLAW EXISTS. *LA

NHTSA ID
10052651
Incident
Jan 7, 2004

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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Data sources

Data on this page last refreshed .