Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2010 Volkswagen Routan submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
DRIVERS SIDE SLIDING DOOR WILL NOT OPEN. I'VE TRIED ALL KINDS OF WAYS TO OPEN IT AND IT WILL NOT BUDGE. ALSO, WHEN DRIVING, CAR SHUT OFF WITH NO WARNING.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 40 MPH. THE CONTACT ALSO MENTIONED THAT THE REAR PASSENGER DOOR MADE AN ABNORMAL NOISE WHEN BEING OPENED. THE VEHICLE WAS TAKEN TO HILEY VOLKSWAGEN OF ARLINGTON (1461 E INTERSTATE 20, ARLINGTON, TX 76018, (817) 575-6000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER STATED THAT THE DOOR WAS NOT UNDER WARRANTY; HOWEVER, THE TRANSMISSION WAS REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 112,000.
AUTOMATIC SLIDING DOOR DID NOT LOCK IN OPEN POSITION. INSTEAD, IT OPENED ALMOST ALL THE WAY AND THEN IMMEDIATELY BEGAN CLOSING AGAIN. I WAS ALREADY REACHING INTO THE VAN AT THAT POINT AND HAD TO MOVE OUT OF THE WAY QUICKLY AFTER APPLYING PRESSURE TO THE DOOR TO KEEP IT FROM CLOSING ON ME DIDN'T WORK. THIS HAS HAPPENED ON 3 OTHER OCCASIONS. VEHICLE WAS SEEN BY A VW DEALERSHIP UNDER WARRANTY. THEY COULD NOT REPLICATE THE ISSUE BUT STATED IT WAS A KNOWN GLITCH. IT TOOK A LOT OF FORCE FROM ME AS AN ADULT TO TRY TO STOP THE DOOR FROM CLOSING. WE HAVE 3 CHILDREN THAT RIDE REGULARLY IN OUR VAN. "KNOWN GLITCH" IS NOT ACCEPTABLE. *TR
ON 1/7/13 WE WERE SIMPLY TRYING TO OPEN THE REAR POWER LIFT GATE USING THE REMOTE AND OVERHEAD BUTTON TO NO AVAIL. EXTREMELY DISAPPOINTED TO FIND OUT THAT THE REAR DECK LID LIFT GATE DRIVE UNIT CHAIN (PART#51528) BROKE THUS CAUSING THE POWER LIFT GATE OF OUR ROUTAN SE TO BE INOPERABLE. AFTER 3YRS AND BARELY 7 MONTHS OF NORMAL USE, WE ARE APPALLED THAT THIS CHAIN FOR THE POWER LIFT GATE WOULD SUDDENLY BREAK FOR NO LOGICAL REASON. WHAT IS MORE SHOCKING, THE PRICE FOR THIS PART IS $1,100 EXCLUDING LABOR. THIS IS THE QUOTE THAT WAS GIVEN TODAY BY KING VOLKSWAGEN SERVICE DEPARTMENT. *TR
BOUGHT THE VAN IN FEBRUARY 2012 SINCE THEN IT HAS BEEN IN THE SHOP 11 TIMES FOR TRANSMISSION,ROTORS,AND MY PASSENGER SLIDING DOORS THEY OPEN AUTOMATICALLY. NOW ITS LEAKING ANTIFREEZE AND WE BOUGHT EXTENDED WARRANTY AND THIS PART THE PLASTIC Y PART THAT CONTEXTS TWO HOSES THEY SAY ISN'T COVERED AND WANTS US TO PAY 450$ TO DO IT..THE VAN HAS 38,035 MILES WE BOUGHT IT WITH 18,563 MILES HOW CAN THIS VEHICLE HAVE THIS MANY PROBLEMS? MY POWER DOORS I BELIEVE IF THEY OPEN WHEN YOUR PUMPING GAS ISN'T RIGHT. *TR
WHILE MY 3 YEAR OLD WAS ENTERING THE VEHICLE THROUGH THE SIDE SLIDING DOOR, SHE PRESSED THE BUTTON TO CLOSE THE DOOR. WHILE THE DOOR WAS CLOSING, SHE SLIPPED GETTING HER ANKLE/FOOT TRAPPED BETWEEN THE DOOR JAM AND DOOR BUT OVER THE BRACKET ATTACHING THE FRONT OF THE DOOR. THE DOOR CONTINUED TO CLOSE UNTIL IT JAMMED, SHE FELL OUTSIDE THE VEHICLE WHILE STILL BEING TRAPPED. WE HAD TO PUSH ON THE DOOR TO TRY TO SLOWLY OPEN IT TO ATTEMPT TO FREE HER. AFTER PICKING HER UP AND REACHING UNDER THE DOOR TO MOVE HER FOOT WE WERE ABLE TO FREE HER. THE ENTIRE TIME WE WERE TRYING TO FREE MY DAUGHTER THE DOOR KEPT MAKING A CLICKING NOISE. *TR
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED NUMEROUS FAILURES. THE REAR ROTORS BECAME WARPED NUMEROUS TIMES AND THE DEALER REPLACED THE ROTORS FOUR TIMES. THE TRANSMISSION WOULD CAUSE THE VEHICLE TO LUNGE ABRUPTLY WHEN THE GEAR WAS SHIFTED FROM REVERSE TO DRIVE. ADDITIONALLY, THE FOG LIGHT ASSEMBLY BECAME OVERHEATED AND BURNED SEVERAL TIMES. THE PLASTIC ON THE FRONT PASSENGER SIDE DOOR BECAME FRACTURED AND CAUSED THE CONTACT TO SUSTAIN LACERATIONS TO THE RIGHT HAND AND FINGERS. THE VEHICLE WAS TAKEN THE TO THE DEALER WHERE ALL DEFECTIVE PARTS WERE REPLACED HOWEVER, THE CONTACT WAS CONCERNED THAT THE FAILURES WOULD LIKELY RECUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,418 AND THE CURRENT MILEAGE WAS 14,470.
WHEN CLOSING THE POWER SLIDING DOOR ON THE PASSENGER SIDE, MY DAUGHTER REACHED BACK IN AND THE DOOR CLOSED 4 FINGERS IN IT. THE DOOR IS SUPPOSED TO OPEN BACK UP WHEN IT SENSES THAT SOMETHING IS IN THE WAY OF IT CLOSING. IN THIS CASE, IT FULLY LATCHED AND STAYED CLOSED WITH HER FINGERS STUCK IN IT. *JB
WHEN THE VEHICLE IS PARKED ON A SLOPE THE DRIVER'S SIDE REAR PASSENGER DOOR OPENS THEN IMMEDIATELY CLOSES AND RISKS TRAPPING EXITING PASSENGERS. THE ISSUE DOES NOT APPEAR ON THE DOOR ON THE OPPOSITE SIDE. THE ISSUE HAS BEEN REPORTED TO VOLKSWAGEN SEVERAL TIMES BUT ACCORDING TO THEM "IT WORKS AS DESIGNED". IT HAS ALMOST TRAPPED OUR DAUGHTER AND ELDERLY RELATIVES. *TR
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE REAR SLIDING DOORS WOULD NOT LATCH AND THE DOORS WOULD SLIDE OPEN WHILE THE VEHICLE WAS IN MOTION. THE REAR SLIDING DOORS WOULD ALSO CLOSE INTERMITTENTLY WITHOUT ACTIVATION. A CHILD WAS INJURED AS A RESULT OF THE REAR DOOR CLOSING WITHOUT ACTIVATION AND CLOSED ON THE CHILD'S BODY. THE DEALER REPLACED THE SLIDING DOORS, BUT THE FAILURE RECURRED. THE MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 25,000.
POWER REAR SLIDING DOORS OPEN AND THEN CLOSE WHEN YOU OPEN THEM WITH THE KEY FOB, HANDLE, OR INSIDE SWTICH. WHEN THIS HAPPENS THE SAFETY FEATURE DOES NOT WORK. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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