Owner-reported complaints naming the brake system, filed with NHTSA
Data refreshed
Brakes reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
27
Latest Feb 12, 2024
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
11%
of 240 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1
What this page shows
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake. Every record below is an owner-reported complaint about the 2010 Volkswagen Routan submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 27 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming brake
The 25 most recent of 27, in the owner's own words
Battery failure due to parasitic draw from Ignition IOD fuse ( J13fuse) reads 0.9 draw and M11 fuse ( hvac system) reads 0.6 draw. First occurrence 2/10/24 and second occurrence 2/11/24. Informed auto repair shop on 2/12/24 and goes in for diagnostic 2/15/24. Abs control module failure( intermittent ) Egr valve replacement (8/9/24 due to overheating but no warning lights due to overheating was displayed which is strange) Speed control sensor was replaced as well 8/9/24 but still has problems getting stuck or not reading the right speed . Consumes fuel faster than normal as well . Getting about 9 miles to the gallon.
NHTSA ID
11571385
Incident
Feb 10, 2024
BrakesElectricalEngine
Filed Mar 4, 2022
This has happened multiple times. The ignition will cut off which make the car engine quit running. Loss of braking, steering, power has left me in the middle of intersections being nearly avoided being ran into. When this happens all the warning lights come on and the engine turns off. The exact problem VW recall number 28H1 is affecting my vehicle.
NHTSA ID
11455174
Incident
Mar 4, 2022
BrakesElectricalSteering
Filed Sep 11, 2020
I WAS DRIVING HOME FROM WORK APPROX. 30-35 MILES PER HOUR AND MY VAN DIED. I LOST POWER STEERING AND BRAKES. LUCKILY I WASN'T SERIOUSLY INJURED. THERE WAS NO WARNING. NO SERVICE ENGINE LIGHT. WITHIN A SPAN OF LESS THAN 2 YEARS IVE ALREADY REPLACED THE FUEL PUMP, THE BATTERY, AND THE ALTERNATOR IS STILL NEW AND UNDER WARRANTY. THE IGNITION/POWER WINDOWS FUSE CONSTANTLY NEEDS ADJUSTING SO I CAN ROLL MY WINDOW UP OR DOWN. ALL THE DASH LIGHTS COME ON RANDOMLY AS WELL. SOMETIMES THE WINDSHIELD WIPERS WOULD COME ON. NEVER HAD A VEHICLE DIE ON ME WHILE DRIVING DUE TO MANUFACTURERS ISSUES. AFTER READING OTHER CONSUMER COMPLAINTS ABOUT THE SAME ISSUES IM VERY CONFIDENT ITS THE TIPM. SOME COMPLAIN THAT THIS COSTS PEOPLE $1 000S ON A CHANCE THAT YOU CAN GET A COUPLE MORE YEARS OUT OF IT. THE VAN WANTS TO TURN OVER AND CONTINUES CRANKING WHEN KEY FOB IS IN IGNITION BUT DOESN'T TURN OVER. I CANNOT GET IT TO START AT ALL.
NHTSA ID
11354495
Incident
Sep 11, 2020
Mileage
132,000 mi
BrakesEngineSteering
Filed May 15, 2019
REPORTED ISSUE TO VW RECALL GROUP VIA TELEPHONE 5/13/2019. THIS IS VERY SIMILAR TO A RECALL THAT TOOK PLACE FOR VW ROUTAN 2009-2010 THAT WERE CREATED BETWEEN THE DATES OF OCTOBER 2019 TO JUNE 2010. OUR VEHICLE WAS CREATED IN AUGUST OF 2010, AND I SUSPECT THE SAME PARTS WERE STILL USED. TWO ISSUES HAVE OCCURRED WITH 2010 VW ROUTAN SEL MINIVAN 4.0L ISSUES STARTED OCCURRING AFTER REPLACING A LOST KEY FOB. KEY FOB WAS ORDERED THROUGH LOCAL VW DEALER (BOB KING VW) AND REPLACED. FIRST ISSUE: CAR WOULD NOT START. PUT KEY INTO IGNITION SWITCH, TURN KEY, THE IGNITION SWITCH CLICKS BUT THE CAR WOULD NOT START. IN ORDER TO START CAR, WAIT AND REPEAT STEPS UNTIL CAR ACTUALLY STARTS. SECOND ISSUE: (HIGHLY DANGEROUS) INTERMITTENT SHUT OFF WHILE DRIVING CAUSING POWER STEERING TO TURN OFF AS WELL AS BRAKES. VERY DANGEROUS COMBINATION DUE TO THE FACT THAT TURNING BECOMES VERY DIFFICULT AS WELL AS BRAKING. IN ORDER TO BRAKE YOU HAVE TO APPLY GREAT FORCE TO BREAK SINCE THERE IS NO POWER TO THE CAR. THIS ISSUE HAS BEEN ENCOUNTERED OVER THE PAST TWO MONTHS AT LEAST FOUR (4) TIMES WHILE THE PRIMARY DRIVER HAS BEEN DRIVING THE VEHICLE. THE FIRST THREE TIMES THE VEHICLE WAS IN MOTION IN A RESIDENTIAL AREA. THE LAST TIME THIS ISSUE OCCURRED 5/13/2019 THE VEHICLE WAS IN MOTION ON A MAJOR ROAD WAY NEAR AN INTERSECTION. EVASIVE MANEUVERS WERE TAKEN TO GET VEHICLE OFF OF ROAD AND INTO A NEARBY PARKING LOT OFF THE STREET.
NHTSA ID
11207706
Incident
May 13, 2019
Mileage
131,200 mi
BrakesDriver assistanceSteering
Filed Mar 30, 2019
VAN CUTS OFF WHILE DRIVING. INABILITY TO STEER, LIMITED BRAKING. CAR GOES COMPLETELY DEAD BUT STILL START BACK ONCE I HAVE COMPLETELY STOPPED. THIS IS VERY HAZARDOUS ESPECIALLY WHEN YOUR DRIVING OVER 45 WITH A LOT OF TRAFFIC FOLLOWING BEHIND YOU.
NHTSA ID
11192547
Incident
Mar 29, 2019
Mileage
129,000 mi
BrakesElectricalSteering
Filed Dec 26, 2018
MY VAN SHUT DOWN WHILE DRIVING FOR THE FOURTH TIME. I WAS SLOWING DOWN TO A STOP AT A LIGHT AND THE ENGINE LOST POWER AND I LOST POWER STEERING AND BRAKES. THIS HAS BEEN HAPPENING MUCH MORE FREQUENTLY NOW THAN BEFORE (WITH 3 TIMES IN THE LAST MONTH). MY VAN IS NOT INCLUDED IN WIN MODULE RECALL AS THE VIN IS A COUPLE OF DIGITS OFF. THIS IS VERY FRUSTRATING AND SCARY.
NHTSA ID
11163515
Incident
Nov 9, 2018
Mileage
114,200 mi
BrakesElectricalSteering
Filed Dec 26, 2018
MY VAN SHUT DOWN WHILE DRIVING AGAIN. I WAS SLOWING DOWN TO MAKE A TURN AND THE ENGINE LOST POWER AND I LOST POWER STEERING AND BRAKES.
NHTSA ID
11163514
Incident
Nov 2, 2018
Mileage
114,000 mi
BrakesElectricalSteering
Filed Dec 26, 2018
MY VAN SHUT DOWN WHILE DRIVING AGAIN. I WAS SLOWING DOWN TO A STOP AT A LIGHT AND THE ENGINE LOST POWER AND I LOST POWER STEERING AND BRAKES.
NHTSA ID
11163512
Incident
Oct 14, 2018
Mileage
114,000 mi
BrakesDriver assistanceSteering
Filed Nov 8, 2018
WHEN DRIVING DOWN THE ROAD GOING ABOUT 30MPH MY CAR SUDDENLY SHUT OFF. NO INDICATOR LIGHTS CAME ON AND MY POWER STEERING WAS GONE AS WELL AS MY ABILITY TO BRAKE WELL. LOOKING ONLINE THEIR WAS A RECALL ON MY MODEL YEAR AND MAKE OF VAN FOR THE SAME PROBLEMS WITH THE IGNITION SWITCH BUT MY VIN NUMBER DID NOT PULL UP A RECALL. I CONTACTED VW AND THEY ALSO STATED MY CAR WAS NOT PART OF THAT RECALL. THANKFULLY I WAS ABLE TO PULL TO SIDE OF THE ROAD SAFELY.
NHTSA ID
11150122
Incident
Nov 8, 2018
Mileage
177,300 mi
BrakesEngineSteering
Filed Oct 17, 2018
MY VAN HAS SHUT OFF TWICE NOW WHILE DRIVING. BOTH EVENTS HAVE OCCURRED WHILE TURNING RIGHT, AT A SLOW SPEED ON CITY STREETS (ONE TIME WITH MY CHILDREN IN THE VEHICLE). I LOSE POWER STEERING AND BRAKES AND THE ENGINE APPEARS TO SHUT DOWN (RADIO REMAINS ON). WHEN I FIRST TRIED TO RESTART IT, IT WOULDN'T AND THEN THE SECOND ATTEMPT SOUNDED UNUSUAL BUT IT DID START. THE TRACTION CONTROL LIGHT LIT UP ON THE DASHBOARD AS WELL. BOTH TIMES WERE IN GOOD DRIVING CONDITIONS. AFTER THE FIRST TIME, DUE TO MY RESEARCH ON THE ISSUE, I ONLY USE THE FOB WITH NOTHING ELSE HANGING FROM IT. IN ADDITION, I ALSO HAVE THE ISSUE OF THE VEHICLE RANDOMLY NOT STARTING. I USUALLY GET IT TO START BY FIDDLING WITH THE SHIFTER. OF COURSE, MY VAN IS NOT INCLUDED IN THE IGNITION MODULE RECALL, WHICH IS COMPLETELY ABSURD AS IT IS CLEARLY HAPPENING TO A LOT OF US. I LOVE EVERYTHING ABOUT THIS VAN EXCEPT FOR THESE TWO MAJOR ISSUES.
NHTSA ID
11141053
Incident
Oct 14, 2018
Mileage
106,000 mi
BrakesDriver assistanceElectrical
Filed Oct 25, 2017
ESP ABS LIGHT ILLUMINATES WHILE CAR IS IN MOTION AND THE CAR WILL NOT SHIFT OUT OF GEAR WHEN STOPPED AS IF THE BREAK IS NOT DETECTED. HAVE TO SHUT CAR OFF IN THE MIDDLE OF TRAFFIC OR DROP OF LINES AND TURN BACK ON SEVERAL TIMES TO CLEAR ERROR AND GET SHIFTER TO SHIFT TO DRIVE GEAR. USED SNAP ON READER TO CHECK CODES AND DOES NOT RECOGNIZE CAR AS VW, INSTEAD IT PULLS UP CHRYSLER TOWN AND COUNTRY. TRIED TO REPLACE A BREAK LIGHT MODULE, THE PART WAS ACTUALLY FOR A DODGE NEON. (I AM ONLY OWNER, BOUGHT VAN BRAND NEW). SYMPTOM CAME BACK AFTER TWO DAYS. CODE READER CANNOT FIND ANYTHING CAUSING CODE TRIGGER. ALSO KEY DOESN'T ALWAYS WORK IN IGNITION SWITCH, MUST SOMETIMES TRY TO TURN ON 3 TIMES. THIS HAS OCCURRED SINCE PURCHASE. AMAZED AT ALL THESE SAFETY ISSUES AND YET VW DOES NOTHING. $34,000 CAR AND I AM GOING TO HAVE TO REPLACE IT ALREADY. ONLY 66,000 MILES ON THE CAR. TRANSMISSION REBUILT BY VW AT 12,000 MILES, ROTORS CHANGED AT 9,000 MILES, MOTOR PARTS REBUILT AT 35,000 MILES. CAR BURNS 6 QUARTS OF OIL EVERY 4,000 MILES. VAN DOORS WILL SHUT ON KIDS EVEN THOUGH THEY ARE SUPPOSED TO STOP WHEN SOMETHING IS IN THE WAY. WORST CAR I HAVE EVER BOUGHT, AND VW DOESN'T CARE TO RESOLVE ALL THESE ISSUES CUSTOMERS HAVE.
NHTSA ID
11039881
Incident
Sep 1, 2017
Mileage
66,000 mi
BrakesElectricalEngine
Filed Aug 29, 2016
I AM WRITING TO ADDRESS A SAFETY ISSUE I HAVE WITH MY VEHICLE, A 2010 VOLKSWAGEN ROUTAN. MY HUSBAND AND I PURCHASED THIS CAR LAST YEAR AND SHORTLY AFTER ITS PURCHASE STARTED TO EXPERIENCE ELECTRICAL ISSUES WITH THE VEHICLE. THESE ISSUES INCLUDED WARNING LIGHTS ON THE DASH ILLUMINATING, POWER FAILURES OF THE DASH BOARD GAUGES (SPECIFICALLY THE SPEED GAUGE) AND RADIO, AND MOST ALARMINGLY THE CAR WOULD COMPLETELY STALL AND LOSE POWER. THIS ISSUE OF LOSING POWER TO THE ENTIRE CAR HAS HAPPENED BOTH WHILE THE CAR IS IN MOTION AND WHILE IT HAS BEEN STOPPED AT TRAFFIC LIGHTS, AS WELL AS AT HIGH AND LOW SPEEDS. WE TOOK THE CAR TO A LOCAL VW DEALERSHIP HOPING THEY MIGHT BE ABLE TO DIAGNOSE THE ISSUE AND FIX IT. AFTER NEARLY 3 WEEKS OF HAVING DIFFERENT PARTS REPLACED, BEING TOLD THE ISSUE WAS SOLVED IT WAS NOT. WHEN DRIVING THE VEHICLE WITH ONLY THE KEY IN THE IGNITION IT PERFORMS BETTER, ALTHOUGH STILL DIES OCCASIONALLY, BUT WITH ANYTHING ON THE KEYRING IT WILL DIE ALMOST INSTANTLY. IT WASN'T UNTIL AFTER REMOVING OUR CAR FROM THIS DEALERSHIP THAT WE LEARNED ABOUT A RECALL ON THE VW ROUTANS THAT SEEMED VERY SIMILAR TO THE ISSUES WE WERE EXPERIENCING. UPON RESEARCH WE DISCOVERED THAT OUR VEHICLE WAS PRODUCED WITHIN THE SAME MONTH OF THE RECALLED VEHICLES BUT APPARENTLY NOT BEFORE THE ENDING DATE OF THAT RECALL. SO OTHER VW DEALERSHIPS WOULD BE HAPPY TO REPLACE THE MALFUNCTIONING PART BUT AT AN OUT OF POCKET COST FOR US, WHICH WE SIMPLY CANNOT AFFORD, ESPECIALLY AFTER THE BILL WE ARE STILL WORKING TO PAY FOR OTHER UNNECESSARY WORK. AS A CONSUMER IT IS VERY FRUSTRATING TO HAVE A VEHICLE THAT IS CLEARLY DEMONSTRATING THE SAME ISSUES AS PREVIOUSLY RECALLED VEHICLES BUT DOES NOT FALL UNDER THAT RECALL. WE HAVE REDUCED TO ONLY DRIVING THIS VEHICLE AS NECESSARY AND NO LONGER USE IT TO TRANSPORT OUR TWO YOUNG CHILDREN AS WE FEAR GREATLY FOR THEIR SAFETY.
NHTSA ID
10899389
Incident
Aug 28, 2016
Mileage
100,000 mi
BrakesDriver assistanceElectrical
Filed Jul 6, 2016
CAR FLASHES ABS ESP SKID CONTROL MONITOR, SHUTS CAR OFF WHILE DRIVING. GOES BACK OFF, DOES IT AGAIN.LOCKS THE CAR, WON'T START, THEN STARTS A BIT LATER. COOLING SYSTEM , HEATER HOSE ISSUES, BRAKE ISSUES, CRUISE CONTROL SHUTS OFF RANDOMLY. COULD KILL SOMEONE. INTERNET SEARCH ESP VOLKSWAGENDDEFECT.COMVOLKSWAGEN_ROUTAN_PROBLEMS.HTM ALL EXACTLY WHAT I HAVE EXPERIENCED SINCE PURCHASING THIS VEHICLE A YEAR AGO. AFRAID TO DRIVE IT. UPDATED 04/05/2017 *JS
NHTSA ID
10883101
Incident
Jul 5, 2016
Mileage
70,500 mi
BrakesEngineSteering
Filed Jan 19, 2016
MY VEHICLE IS EXPERIENCING THE SAME PROBLEM AS OTHER VEHICLES OF THE SAME YEAR THAT RECEIVED A RECALL. THE CAR JUST SHUTS OFF, LOSES POWER AND ALL STEERING, BRAKING AND SO ON. IT MAKES THE VEHICLE VERY DANGEROUS. THE OTHER VEHICLES IN THIS YEAR ALL HAD BAD IGNITION SWITCHES BUT VW REFUSES TO INCLUDE MY VEHICLE AND OTHERS LIKE IT OF THE SAME MODEL YEAR THAT HAVE THE EXACT SAME PROBLEM. I BELIEVE THAT THEY NEED TO EXPAND THIS RECALL TO INCLUDE MORE VEHICLES OF THE 2010 MODEL. THE VEHICLE IS NOT SAFE TO DRIVE AND IS SCARY WHEN IT JUST CUTS OUT ON YOU WHEN YOU ARE DRIVING 30-40 MPH PLUS.
NHTSA ID
10821085
Incident
Jan 4, 2016
Mileage
80,000 mi
BrakesEngineSteering
Filed Aug 5, 2015
MY MINI-VAN SHUT OFF/ STALLED WHILE I WAS DRIVING ON THE ROAD. EVERY TIME IT STALLED I WAS DRIVING SLOWLY THROUGH CONSTRUCTION ZONE OR IN FRONT OF A LIGHT WHERE I HAD TO PRESSED THE BRAKE TO STOP THE CAR FOR OVER 30 SECONDS. I SEND IT TO VW SERVICE FOR REPAIR BUT NO PROBLEM WAS FOUND. I AM TOO SCARED TO DRIVE THE CAR BECAUSE I NEVER KNOW WHEN ITS THE NEXT TIME IT WILL STALL AGAIN WHILE I AM DRIVING ON THE ROAD.
NHTSA ID
10746539
Incident
Jul 29, 2015
Mileage
70,000 mi
Brakes
Filed Jul 29, 2014
WHEN I BRAKE THE STREERING WHEEL SHAKES FROM OTHER CONSUMER COMPLAINTS IT IS A BRAKE ISSUE AS IT ONLY HAPPENS WHEN I BRAKE. THERE NEEDS TO BE A RECALL! THE CAR IS STILL UNDER WARRANTY WHEN IT STARTED HAPPENING! *JS
NHTSA ID
10617163
Incident
Jan 6, 2014
Brakes
Filed Jul 28, 2014
THE BRAKES STARTED VIBRATING AND SHUDDERING WHEN THE BRAKE PEDAL WAS PUSHED. TOOK TO DEALER AND WERE TOLD THAT THE ROTORS WERE WARPED AND THE DISK PADS WERE WORN OUT. STILL UNDER WARRANTY SO THEY REPLACED ROTORS AND BRAKE PADS. THIS HAS HAPPENED APPROXIMATELY EVERY 8 MONTHS WE HAVE HAD THE CAR. THE FIRST THREE WERE COVERED UNDER WARRANTY. I HAD TO FIGHT WITH THE DEALER FOR THE THIRD REPLACEMENT. THE FOURTH REPLACEMENT OF THE BRAKES THE DEALER REFUSED TO COVER THE COST. WE HAD TO PAY TO GET THE WORK DONE. WE ARE NOW ABOUT 10 MONTHS FROM THOSE BRAKE REPLACEMENTS AND ONCE AGAIN THE CAR IS SHUDDERING VIOLENTLY WHEN WE APPLY THE BRAKES. THIS SEEMS TO BE A CHRONIC ISSUE AND A SAFETY ISSUE. I UNDERSTAND THAT BRAKE PADS WEAR OUT BUT I CANNOT BELIEVE THAT YOU HAVE TO REPLACE THE ROTORS AND BRAKE PADS EVERY 8/10 MONTHS UNDER NORMAL DRIVING. THIS CAR IS PRIMARILY USED TO TAKE MY KIDS TO SCHOOL AND ACTIVITIES. UPDATED 5/1/2015 *JS
NHTSA ID
10616924
Incident
Jan 12, 2011
Mileage
10,000 mi
Brakes
Filed Jul 11, 2014
THE VEHICLE'S REAR BRAKES ARE PREMATURELY WEARING UNEVEN IN THE REAR OF THE VEHICLE, CAUSING SAFETY CONCERNS FOR MY FAMILY. WHEN I WENT TO LOOK UP BRAKE REPLACEMENT ONLINE ONE OF THE REVIEWS SAID THAT A CLIP WAS LEFT OFF DURING THE MANUFACTURING PROCESS DURING THE MERGING BETWEEN CHRYSLER AND VOLKSWAGEN. *TR
NHTSA ID
10609931
Incident
Jul 3, 2014
Mileage
55,550 mi
Brakes
Filed Jun 25, 2014
VOLKSWAGEN ROUTAN 2010: THE STEERING WHEEL SHAKES VIOLENTLY UPON BRAKING A REGULAR SPEEDS, ESPECIALLY GOING DOWNHILL. FRONT ROTORS WERE REPLACED AT 22,000, 35,000, AND NOW 54,000 MILES. *TR
NHTSA ID
10606028
Incident
Jun 25, 2014
Mileage
54,000 mi
Brakes
Filed Jun 3, 2014
2010 VOLKSWAGEN ROUTON WITH 17,000 MILES BEGAN SHAKING AND SHUDDERING EVERY TIME I BRAKE, EVEN AT SLOW SPEEDS. THIS CAR IS USED FOR MINIMAL DRIVING. I BROUGHT MY CAR IN AND WAS TOLD I NEED NEW ROTORS AND THAT MY ROTORS WERE WARPED. I AM STILL DRIVING THE CAR AND THE BRAKES STILL SHUDDER AND SHAKE.. I SPOKE TO A MECHANIC THAT DOESN'T WORK FOR VOLKSWAGEN BUT ON GERMAN CARS AND HE SAID HE OWNED A ROUTON AND IT IS A COMMON PROBLEM WITH THEIR ROTORS. I READ SEVERAL COMPLAINTS AND REVIEWS ONLINE WITH THE SAME ISSUE TOO. I DON'T THINK ITS SAFE TO HAVE CAR MANUFACTURERS MAKE BRAKE SYSTEMS SO POORLY AS I MAY BE ABLE TO AFFORD A REPAIR, MANY ELSE WONT AS THE REPAIR IS COSTLY AND NOT WHAT A PERSON WOULD EXPECT FROM A CAR WITH LITTLE MILEAGE. I JUST WANTED TO BRING IT TO YOUR ATTENTION IN CASE OTHERS HAVE REPORTED THE PROBLEM. *TR
NHTSA ID
10595896
Incident
Jun 7, 2013
Mileage
17,000 mi
Body & structureBrakesEngine+1 more
Filed Dec 3, 2013
BOUGHT THE VAN IN FEBRUARY 2012 SINCE THEN IT HAS BEEN IN THE SHOP 11 TIMES FOR TRANSMISSION,ROTORS,AND MY PASSENGER SLIDING DOORS THEY OPEN AUTOMATICALLY. NOW ITS LEAKING ANTIFREEZE AND WE BOUGHT EXTENDED WARRANTY AND THIS PART THE PLASTIC Y PART THAT CONTEXTS TWO HOSES THEY SAY ISN'T COVERED AND WANTS US TO PAY 450$ TO DO IT..THE VAN HAS 38,035 MILES WE BOUGHT IT WITH 18,563 MILES HOW CAN THIS VEHICLE HAVE THIS MANY PROBLEMS? MY POWER DOORS I BELIEVE IF THEY OPEN WHEN YOUR PUMPING GAS ISN'T RIGHT. *TR
NHTSA ID
10554579
Incident
Jun 7, 2012
Mileage
23,456 mi
BrakesOther / unspecifiedSteering
Filed Apr 11, 2013
2010 ROUTAN WITH 26K MILES PULLS TO THE RIGHT AND MOST LIKELY HAS DONE SO SINCE I BOUGHT IT SINCE THE TIRES NEED REPLACING. THE BRAKES HAVE BEEN REPLACED AT 18K AND NOW NEED TO BE DONE AGAIN. VW DENIES THERE IS AN ISSUE WITH VEHICLES PULLING TO THE RIGHT. OPENED CASE 130240300 WITH VW. THEY REFUSE TO COVER THE COST TO DIAGNOSE THE CAUSE OF THE PULLING AND TIRE WEAR. RECALL NEEDS TO BE ISSUED I HAVE SEEN NUMEROUS POSTINGS WITH THE SAME ISSUE ONLINE. *TR
NHTSA ID
10505990
Incident
Apr 11, 2013
Mileage
26,000 mi
Body & structureBrakesExterior lighting+1 more
Filed Nov 5, 2012
Fire reported1 injury reported
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED NUMEROUS FAILURES. THE REAR ROTORS BECAME WARPED NUMEROUS TIMES AND THE DEALER REPLACED THE ROTORS FOUR TIMES. THE TRANSMISSION WOULD CAUSE THE VEHICLE TO LUNGE ABRUPTLY WHEN THE GEAR WAS SHIFTED FROM REVERSE TO DRIVE. ADDITIONALLY, THE FOG LIGHT ASSEMBLY BECAME OVERHEATED AND BURNED SEVERAL TIMES. THE PLASTIC ON THE FRONT PASSENGER SIDE DOOR BECAME FRACTURED AND CAUSED THE CONTACT TO SUSTAIN LACERATIONS TO THE RIGHT HAND AND FINGERS. THE VEHICLE WAS TAKEN THE TO THE DEALER WHERE ALL DEFECTIVE PARTS WERE REPLACED HOWEVER, THE CONTACT WAS CONCERNED THAT THE FAILURES WOULD LIKELY RECUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,418 AND THE CURRENT MILEAGE WAS 14,470.
NHTSA ID
10483410
Incident
May 25, 2011
Mileage
11,418 mi
BrakesElectricalEngine
Filed Jan 15, 2012
PURCHASED THE VEHICLE FROM THE DEALERSHIP IN APRIL 2011. WE TOOK A FAMILY VACATION IN JUNE AND NOTICED THAT THE VEHICLE SHUT ITSELF OFF A FEW TIMES WHILE IN MOTION; CAUSING THE VEHICLE TO LOSE POWER AND ALL STEERING. ON THE SAME TRIP, WHEN USING THE KEY FOB, THE ENTIRE ELECTRICAL SYSTEM WOULD FREEZE AND SHUT ITSELF OFF. IT EVENTUALLY TURNS BACK ON AFTER 5 OR SO MINUTES. THE WYNN MODULE WAS REPLACED. BEFORE DEPARTING FOR THE VACATION, WE HAD BRAKE ISSUES WITH THEM MAKING A GRINDING NOISE AND , SOMETIMES NO STOPPING POWER. DEALER REPLACED ROTORS. THE PASSENGER SLIDER DOORS HAVE ISSUES. WHEN CLOSING, THE DOOR'S SAFETY MECHANISM WOULD NOT BACK TRACK THE DOORS WHEN IT HIT SOMETHING COMING OR GOING INTO/OUT OF THE VEHICLE. THE DOOR SHUT ON MY SON! THE VEHICLE HAS BEEN TO THE DEALERSHIP MORE TIMES THAN A NEW VEHICLE SHOULD.... DID I MENTION THAT WE STILL HAVE BRAKE ISSUES AND ELECTRICAL ISSUES. IT SEEMS THAT ALL THE DEALERSHIP CAN SAY IS THAT WE CANNOT DUPLICATE THE SITUATION. EACH TIME THAT THE VEHICLE GOES TO THE DEALER, THEY HAVE IT FOR A WEEK OR MORE! I HAVE OWNED CHRYSLER/DODGE PRODUCTS BEFORE THIS AND THIS IS WHY I WENT TO A VW. NEEDLESS TO SAY, I DIDN'T DO MY HOMEWORK BEFORE PURCHASING. IT SEEMS THAT THIS VW IS A "CHRYSLER". AS OF TODAY, 15 JANUARY, I AM LOOKING INTO THE "LEMON LAW" AND POSSIBLY SEEKING LEGAL ACTION. SOMETHING NEEDS TO BE DONE. WHY DO WE HAVE TO WAIT UNTIL THIS VW VEHICLE CAUSES SERIOUS DAMAGE TO PROPERTY, PERSON AND MAYBE EVEN DEATH BEFORE THE NHTSA LOOKS INTO THE VW SITUATIONS?
NHTSA ID
10443872
Incident
Jun 27, 2011
Mileage
2,800 mi
Brakes
Filed Nov 3, 2011
THE REAR ROTORS ARE FOUND TO BE OUT OF SPECIFICATION FROM THE FACTORY. THE VEHICLE VIBRATES SEVERELY WHEN BRAKING FROM SPEEDS IN EXCESS OF 50 MPH. I FIRST COMPLAINED ABOUT THE PROBLEM TO THE DEALERSHIP THE VEHICLE WAS AT APPROXIMATELY 3,500 MILES AND WAS TOLD THAT IT WAS A TIRE PRESSURE PROBLEM AND THAT THE ROTORS WERE FINE. I COMPLAINED AGAIN AT APPROXIMATELY 9,000 MILES AND WAS TOLD THE SAME THING. FINALLY AT 12,606 MILES I RETURNED TO THE DEALERSHIP AND REQUESTED THAT THEY TEST THE VEHICLE AT 50 MPH, AS ON PREVIOUS OCCASIONS THEY HAD DRIVEN IT IN THE PARKING LOT AND THE PROBLEM DOES NOT MANIFEST AT SPEEDS BELOW 40 MPH. THE DEALERSHIP FINALLY ADMITTED THAT THERE WAS A PROBLEM WITH THE REAR ROTORS IN THAT THE WERE OUT OF SPECIFICATION, I.E. THE WRONG ONES HAD BEEN INSTALLED AT THE FACTORY. MY CONCERN IS THAT AN ACCIDENT COULD HAVE OCCURRED DUE TO THE INCORRECT ROTORS AND I NOW WONDER HOW MANY OTHER ROUTAN VANS LEFT THE FACTORY WITH THE SAME PROBLEM. IF THE DEALERSHIP AND DONE A PROPER JOB WHEN I FIRST COMPLAINED ABOUT THE PROBLEM I WOULD NOT BE CONCERNED AT THE MOMENT. VW COULD HAVE FACED A SEVERE LIABILITY LAWSUIT IF I HAD BEEN INVOLVED IN A CRASH BECAUSE OF THE OUT OF SPECIFICATION ROTORS. *TR
NHTSA ID
10434164
Incident
Nov 1, 2011
Mileage
12,606 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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