I brought my car to Firestone at [XXX] ri. When I picked up my car the mechanic handed me a lug nut from my car. He said he over tightened it and it broke off. I asked if it was safe to drive and he said yes you have 4 other bolts on it you don’t need it. Then he said during the repair he can’t seem to take the key out of the ignition. He said it just needs to be driven and the safety feature would reset. So I left with my car and after a day and a half I called Firestone left a message that the key still won’t reset and the car is making noise in the front. After a month they finally got back to me. Meanwhile I stopped using my car. it has been over a month since I’ve had my car. The store manager agreed that if I towed it in, he would pay for the tow and fix my wheel hub and get it back into running shape. He said he would call me in a day or two when it was done four days later I got a call from the insurance adjuster, saying all offers are off the table. We’re going to open a claim. Meanwhile, my car is parked in their parking lot with the key inside and it’s unlocked I sent 18 emails and the adjuster will not get back to me after I gave him everything he asked for I calls left messages. I’m scared about my car being vandalized or stolen. I don’t know what to do. They sent me off driving without a lug nut. When after it started making a lot of noise my Machanic that I know came over there were two bolts, totally missing and two others you could turn by hand. It was hanging on by one lug nut. He completely stripped all my lug nuts and that’s why I sent it back to Firestone for them to fix now I can’t get a response and I’m worried that they’re gonna do this to other people and it is just very concerning. I’m out of a car I’ve put in a form to the Attorney General and this was the second step I was told to do. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11775824
- Incident
- Sep 28, 2026