Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Interior & seats reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
12
Latest Apr 5, 2021
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
6%
of 198 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
9
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1
What this page shows
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2004 Volvo S60 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming interior
Shown in the owner’s own words, exactly as filed
Interior & seats
Filed Apr 5, 2021
Fire reported
DRIVING HOME FROM CHURCH,, SMOKE STARTED COMING FROM THE DRIVERS SEAT,FROM THE HEATED SEAT. BURNED A HOLE THRU THE LEATHER . WAS ABLE TO TURN OFF THE SWITCH AND PUT SOME SNOW INTO THE GOLF SIZE HOLE AND PULLED THE FUSE TO THE ELECT HEAT SWITCH. NO FURTHER DAMAGE WAS NOTICED .CITY STREET. THE HOLE IS ABOUT 11/2 IN BELOW LEFT SIDE BEADING AND CLOSER TO FRONT OF SEAT. LEATHER SEAT IN VERY GOOD CODITION AND NON SMOKER. GARAGE KEEP.
NHTSA ID
11406424
Incident
Mar 7, 2021
Mileage
107,000 mi
Interior & seats
Filed Jan 25, 2018
Fire reported1 injury reported
HEATED SEAT SHORTED WHEN TURNED ON ON DRIVERS SIDE AND BURNED ME WHILE DRIVING.
NHTSA ID
11064892
Incident
Jan 1, 2018
Mileage
155,000 mi
Heating & air conditioningInterior & seats
Filed Mar 3, 2015
Fire reported
TL*THE CONTACT OWNS A 2004 VOLVO S60. THE CONTACT STATED THAT WHILE THE HEATED DRIVER SIDE SEAT WAS IN THE ON POSITION, A BURNING ODOR STARTED TO EMIT INSIDE THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACTED DISCOVERED A FLAME COMING FROM THE SIDE OF THE DRIVER SEAT. THE CONTACT INDICATED THAT THE FLAME SELF EXTINGUISHED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 107,000. UPDATED 4/7/15*CN
NHTSA ID
10691802
Incident
Mar 2, 2015
Mileage
107,000 mi
ElectricalInterior & seats
Filed Dec 29, 2014
Fire reported
DRIVER'S SIDE SEAT STARTED SMOKING WITHIN A FEW SECONDS OF STARTING THE VEHICLE WHILE BACKING OUT OF PARKING PLACE. SEAT HEATER WAS ON. IMMEDIATELY STOPPED AND TURNED OFF SEAT HEATER AND SMOKING STOPPED. QUARTER SIZE HOLE WAS BURNED INTO THE LEATHER SEAT BOTTOM ON THE DRIVER'S SIDE OUTSIDE PANEL. TOOK IT TO DARRELL WALTRIP VOLVO/SUBARU IN FRANKLIN, TN, AND THEY SAID IT WAS THE SEAT HEATER AND TOOK THE FUSE OUT. SAID IT WASN'T COVERED UNDER WARRANTY AND NO RECALL OUT. HOPE NO ONE HAS THIS PROBLEM DRIVING DOWN THE INTERSTATE. BEST REGARDS AND THANKS FOR ALL YOUR HARD WORK, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ID
10668747
Incident
Dec 28, 2014
Mileage
67,275 mi
Interior & seats
Filed Mar 1, 2013
Fire reported
THE DRIVER SEAT OVERHEATED, APPARENTLY FROM A MALFUNCTIONING SEAT WARMER, CAUSING COMBUSTION. THE FIRE BURNED THROUGH THE SEAT PADDING, OUTER LEATHER COVERING, AND THE DRIVER'S CLOTHING. IT BURNED INTO A WALLET IN THE DRIVER'S BACK POCKET, WHICH PROTECTED THE DRIVER FROM A BURN. THE BURN HOLE IN THE SEAT IS ABOUT THE SIZE OF A NICKEL. *TR
NHTSA ID
10500970
Incident
Feb 26, 2013
Mileage
48,200 mi
Interior & seats
Filed Jan 19, 2013
Fire reported
JUST LEAVING MY GARAGE, WE SMELLED SOMETHING AND IMMEDIATELY SAW SMOKE COMING FROM THE LEFT SIDE OF THE DRIVER SEAT. THE SEAT WARMER WAS ON. WE TURNED THE WARMER OFF AND OPENED THE DOORS. THE ODOR AND SMOKE DISSIPATED BUT THERE IS A 1-1/2" HOLE BURNED IN THE LEATHER. *TR
NHTSA ID
10493519
Incident
Jan 19, 2013
Mileage
105,590 mi
ElectricalInterior & seats
Filed Feb 9, 2012
Fire reported
LIKE MANY OTHERS WHO ARE ON VOLVO WEBSITES HAVE REPORTED I TOO HAD A FIRE ON THE DRIVERS SEAT LEFT SIDE DUE TO MY SEAT HEATER. I NOW HAVE A HALF DOLLAR SIZED HOLE IN THE SIDE OF MY SEAT. THE FIRST SIGN OF THIS WAS A SMELL AND THEN A LOT OF SMOKE. LUCKILY I WAS ABLE TO PULL OVER QUICKLY AND HAD A TOWEL HANDY TO SNUFF IT OUT, OTHERWISE I WOULD HAVE BURNED HANDS OR OTHER PARTS. I'VE BEEN A LIFELONG VOLVO OWNER, I HAVE TO SAY I'M SURPRISED VOLVO HASN'T AT LEAST WARNED THEIR DEALERS ABOUT THIS PROBLEM. I DID SEE ANOTHER DRIVERS SEAT TOTALLY BLACKENED AND BURNT OUT LAST TIME I TOOK MY CAR IN, WAS AMAZED THAT IT COULD EVEN HAPPEN LET ALONE BE A COMMON OCCURRENCE. NOW AFTER SEARCHING ONLINE THIS IS A PREVALENT PROBLEM. *TR
NHTSA ID
10447294
Incident
Feb 9, 2012
Mileage
140,000 mi
Interior & seats
Filed Mar 24, 2011
Fire reported
BURNING PASSENGER SEAT IN 2004 VOLVO S60R. WHILE DRIVING I SMELT A HORRIBLE BURNING SMELL AND SEEN SMOKE COMING FROM THE PASSENGER SEAT WHICH EVENTUALLY STARTED A FIRE. I TURNED OFF THE HEATED SEATS AND NOW HAVE A BURN ABOUT AN INCH IN DIAMETER. THIS IS VERY DANGEROUS AND SHOULD BE RECALLED IMMEDIATELY. THIS IS A SERIOUS SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. NOT HAPPY WITH THIS AT ALL! GLAD NO ONE GOT HURT! *TR
NHTSA ID
10392822
Incident
Mar 24, 2011
Interior & seats
Filed Dec 19, 2010
Fire reported
WHILE DRIVING VEHICLE NOTICED VERY STRONG BURNING SMELL. FELT BURNING SENSATION THROUGH SLACK LEG WHILE STILL DRIVING. NOTICED A HOLE HAD BURNED THROUGH LEATHER ON REAR LEFT SIDE OF DRIVERS SEAT. SMOKE WAS PUMPING OUT OF HOLE IN LEATHER (APPX 1/2-INCH ROUND) FROM SEAT PADDING. I IMMEDIATELY TURNED SEAT WARMER OFF AND THE BURNING STOPPED. AN HOUR LATER, I TURNED SEAT WARMER ON WHILE AUTO WAS RUNNING. SMOKE BEGAN COMING OUT OF SEAT HOLE WITHIN ABOUT 30-45 SECONDS. TURNED OFF SEAT WARMER IMMEDIATELY. BURNING STOPPED. VERY DANGEROUS SITUATION. INSIDE OF AUTO NOW STINKS OF BURNED PLASTIC/FOAM. *TR
NHTSA ID
10371219
Incident
Dec 18, 2010
Mileage
126,597 mi
Body & structureInterior & seats
Filed Sep 21, 2010
I HAVE A 2006 VOLVO S-60 AND THE INTERIOR DOOR PANEL ON PASSENGER SIDE FAILED WHICH LEADS TO THE PASSENGER NOT BEING ABLE TO EXIT THE VEHICLE. *TR
NHTSA ID
10356719
Incident
Sep 12, 2010
Mileage
91,000 mi
ElectricalInterior & seats
Filed Jul 15, 2010
2004 VOLVO S60 IGNITION KEY FAILURE: KEY REFUSED TO TURN CAR WILL NOT START. CAR WILL NOT GO IN TO NEUTRAL. CAR MUST BE ABANDONED OCCUPANTS MUST SEEK TRANSPORTATION. FIRST OCCURRENCE APRIL 17TH 2008. SECOND OCCURRENCE JULY 5TH. 2010. CAR TOWED TO DEALER AND IGNITION LOCK REPLACED BOTH TIMES. TOTAL COST $1662.48. *TR
NHTSA ID
10343456
Incident
Jul 5, 2010
Mileage
148,000 mi
Interior & seats
Filed Jul 2, 2004
DRIVER'S SEAT ON 2004 VOLVO S60R UNEXPECTEDLY MOVES AFTER UNLOCKING CAR AND OPENING THE DRIVER'S DOOR. VOLVO SAYS SYSTEM IS WORKING AS DESIGNED. THEY SAY THAT THE SEAT MUST BE MOVED TO THE DESIRED POSITION WITH THE IGNITION TURNED ON. IF IT IS MOVED WITH THE IGNITION OFF, IT WILL RETURN TO THE LAST POSITION IT WAS MOVED TO WITH THE IGNITION TURNED ON EVERY TIME THE CAR IS UNLOCKED. THERE IS ALMOST A FOOT DIFFERENCE IN HEIGHT BETWEEN MY WIFE AND ME. SHE HAS OPENED THE LEFT REAR DOOR, PLACED ITEMS ON THE FLOOR BEHIND THE DRIVER'S SEAT THEN OPENED THE DRIVER'S DOOR, WHICH CAUSED THE DRIVER'S SEAT TO MOVE BACKWARDS TO MY POSITION CRUSHING THE ITEMS ON THE FLOOR. I HAVE REPEATEDLY OPENED THE DRIVER'S DOOR AT NIGHT, HAD THE SEAT MOVE TO HER POSITION WITHOUT REALIZING IT, STEPPED IN AND HIT MY HEAD ON THE DOOR OPENING. I'M BEING TOLD I HAVE TO GET INTO THE CAR WITH THE SEAT FORWARD, TURN ON THE IGNITION, THEN MOVE THE SEAT TO THE DESIRED POSITION TO PREVENT THE SYSTEM MALFUNCTION I HAVE DESCRIBED. ONCE YOU ARE SITTING DOWN THE BUTTONS ON THE SIDE OF THE SEAT ARE HARD TO FIND, ESPECIALLY AT NIGHT. THIS IS A COMPUTERIZED NIGHTMARE THAT COULD BE FIXED WITH A SOFTWARE UPGRADE IF VOLVO WERE MOTIVATED TO DO SO. THE SAFE THING WOULD BE FOR THE SEAT TO STAY WHERE WE LEFT IT. *AK
NHTSA ID
10079189
Incident
Jul 2, 2004
Mileage
12 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own