RoadVitals

2020 Zero Fx

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jan 31, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 1 NHTSA owner-reported complaint for the 2020 Zero Fx, most frequently naming the electrical and engine categories. 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical150.0%
  • Engine150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

ElectricalEngine
Filed Jan 31, 2022

The contact owns a 2020 Zero FX Motorcycle. The contact stated while riding 45 MPH, the motorcycle inadvertently lost electrical power and stalled. The contact was able to veer to the side of the road. The overheating warning light was illuminated. The motorcycle was towed to the dealer who diagnosed that the engine needed to be replaced. The contact stated that the motorcycle was repaired under a manufacturer’s extended warranty; however, the failure reoccurred while riding. The motorcycle was towed to the same dealer who reprogrammed the computer software; however, the failure persisted, and the vehicle would reverse instead of going forward as intended. The motorcycle was towed to the dealer who replaced the engine for the second time; however, the failure reoccurred. The contact stated that the sprocket was fractured, and the motorcycle chain was loose. The motorcycle was towed to the dealer who replaced the engine a third time. The contact stated that the motorcycle would not start. The contact noticed that one of the two batteries was defective and that the motorcycle would start after removing the defective battery. The motorcycle was taken to the dealer who refused to replace the battery under the warranty and suggested that the contact had damaged the battery. The manufacturer was notified of the failure but provided no assistance. The motorcycle was not repaired. The failure mileage was approximately 1,219.

NHTSA ID
11449555
Incident
Dec 28, 2019
Mileage
1,219 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

ZMDN-052026

ELECTRICAL SYSTEM

New diagnostic tool Tuner is available for 2017 and newer model.s On May 15th, a new firmware will be released for our FST / Cypher III models, primarily focused on improving cybersecurity.

Chain Kit Recall

EQUIPMENT

Dealer notification of Chain Kit Recall (23E074).

Dealer News

ELECTRICAL SYSTEM

Zero Motorcycles Dealer News 11.22.22 - New Firmware, Diag4Zero, Holiday Hours

ZMDN 83022

ELECTRICAL SYSTEM

Cypher II Firmware Update Notice

CypherIIFirmware

ELECTRICAL SYSTEM

A firmware update will be released tomorrow June 29 at 7am PT for MY17-MY23 Zero Motorcycles that operate on the Cypher II platform.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Zero Fx by model year
YearComplaintsRecallsInvestigationsIssue Index
2025000—
2024000—
2023000—
2022000—
2021010—
2020Viewing100—
2019000—
2018010—
2017000—
2016100—
2015210—
2014010—
2013020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.