2024 Audi Q5 E

I am reporting a recurring safety concern with my Audi Q5 55 TFSI e plug-in hybrid involving Active Lane Assist malfunction warnings and unexpected steering movement. Soon after purchasing the vehicle, I took it to an authorized Audi dealership multiple times for the same driver-assistance malfunction. The issue was not permanently resolved and has recently returned. On October 11, 2026, at approximately 20,702 miles, the dashboard displayed “Audi active lane assist: malfunction! See owner’s manual” while I was driving at about 13 mph. I recorded the warning on video. Active Lane Assist was switched OFF and was NOT engaged when the warning appeared. In a separate recent incident, my wife was driving with Active Lane Assist also switched OFF. She reported that the steering wheel unexpectedly turned to the right on its own, without her intentionally steering right. The vehicle moved toward a curb, struck it, and the wheel rim was damaged. I do not know whether the warning and steering incident have the same cause. However, unexpected steering movement while driver assistance is off presents a serious potential loss-of-control and collision risk. I am concerned for my family’s safety. I request a safety investigation. The vehicle is available for inspection, and I can provide prior dealership repair records and video evidence of the warning.

NHTSA ID

11775771

Incident

Nov 4, 2026

I purchased the car in October, 2023. The problem first happened in October, 2025 and not happened just once. The vehicle breaks unnecessarily and violently without any warning. Additionally the pre-sense collision indicator light displays when there is no apparent person, vehicle or object in the vicinity of the vehicle. The abrupt breaking is the most concerning since it has happened multiple times and at one point, I was in the middle of an intersection making a left turn into a shopping center on a busy street. There were cars coming in the distance but far enough away that it should not have stopped. Luckily they were far enough away that they could see me stopped because I could not get the car to move until I put the car in park and then back into drive. Additionally, there were cars behind me which could have easily rear ended me due to the unexplained abrupt stop. I have taken the vehicle to the dealer for the issue and they were not able to recreate the problem. They told me they changed some settings on the sensors and to keep the outside sensors clean. I keep my car very clean and do not live in an area where debris would accumulated on the sensors to create a problem. The adjustments they made did not help and I still experience the problems. I will be taking it back to the dealer again to report it again to them. At this point I do not feel safe driving the car and will express that to the dealer when I take it in.

NHTSA ID

11758262

Incident

Oct 17, 2025

While normal driving the screen infotainment system or MMI turns off and takes a few minutes to come back up. When it comes back up it does not remember the user and asks for a PIN code. This is very disruptive as it happens while driving and is not safe to drive while it is rebooting It also happens randomly and there is no pattern to it , can happen once or twice or not happen for a given drive period

NHTSA ID

11734714

Incident

Apr 29, 2026

The system continues to sound an alarm and flash a warning that lane departure and collision is malfunctioning. We took it to the dealership, they told us two things: it may be a software glitch but they couldn’t recreate it and all systems are normal currently. We live 2.5 hours from the dealership and had to take the day off, rent a vehicle during the repair because no loaner was available. We started our return trip, the vehicle sounded the warning an additional three times yesterday and then again today 3 more times by lunch.

NHTSA ID

11732114

Incident

Apr 17, 2026

My 2024 Audi Q5 plug-in hybrid (VIN [XXX] ) has twice lost accelerator response when transitioning from battery power to gasoline power. In both events, the warning message displayed was: “Drive system: malfunction! Please contact Service.” In both events, the accelerator stopped responding and normal operation was restored only after the vehicle was stopped and restarted. First incident: On 1/20/2025 at 4:12 PM. The battery level reached zero and the vehicle switched from battery power to gas. The warning message appeared and the accelerator stopped working. We had to leave the highway, stop the vehicle, and restart it before the accelerator worked again. I retained a screenshot of the warning message from this event. Second incident: On 1/31/2026 at 4:26 PM. The battery ran out and the vehicle switched from battery power to gas. The same warning message appeared and the accelerator again stopped working. I was able to pull off at a service area, shut the vehicle off, and restart it. Restarting cleared the warning and restored accelerator function. I retained a photo of the error message and dashcam video showing the vehicle speed and rapid deceleration. I reported this condition to Audi West Chester on 2/12/2025 [XXX] XXX) and again on 2/13/2026 [XXX] ). The dealer was unable to determine the cause or repair the problem. I do not consider the vehicle safe to operate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11727662

Incident

Jan 31, 2026

4 weeks ago, I noted the front of the vehicle sitting lower than the rear. When it was started, a warning message indicated air suspension failure, then an attempt to correct. The front raised itself and the warning stopped. I took it to the dealer for a charging recall the next day and told them about it, but nothing was found. A month later, yesterday, the same thing occurred, and I took it to the dealer again today.

NHTSA ID

11702283

Incident

Nov 30, 2025

The contact owns a 2024 Audi Q5 E. The contact received notification of NHTSA Campaign Number: 25V080000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was taken to a local dealer; however, parts were not yet available. In addition, the contact stated that the vehicle was taken to the same local dealer for an unknown warning message and an unknown warning light; however, the failure codes were cleared due to no failures being identified. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.

NHTSA ID

11700392

Incident

Nov 15, 2025

Mileage

4,000 mi

In July 2025, I received Recall 93AA (24V988 / 25V080) regarding a defect in the high-voltage battery of my 2024 Audi Q5 Hybrid. The recall states there is a risk of thermal overload and possible fire. I brought the car to the authorized dealer on August 13, 2025, where my service advisor confirmed there was no available repair. I called again on October 14, 2025, and was told there is still no remedy. Audi’s instructions prohibit charging the vehicle until the recall is resolved, which completely disables the hybrid system. This has made the car partially unusable and unsafe to operate as intended. It has been over three months since the recall notice, and no timeline for a fix has been provided by either Audi Corporate or the dealer. The defect has been acknowledged by Audi but remains unresolved, representing an unreasonable delay in remedy for a safety-related issue.

NHTSA ID

11694401

Incident

Jul 1, 2025

This bulletin provides informaiton on the use of the PICO-NVH tool (VAS 611 015).

This Pending Service Solution (PSS) requests that technicians enter a record in the PSS database when the Bluetooth/Audi smartphone interface connects slowly, or the connection is interrupted.

This bulletin provides information when the air spring symbol is illuminated; DTC U112100 or C1260F0.

This bulletin provides information regarding the current top concerns being addressed by the Audi Digital Business Solutions (DBS) team.

This bulletin provides information when DTCs P00B700, P011600, or P268100 is stored; engine temperature too high.

This bulletin proides service information when there is a prompt to take over the steering wheel (hands off detection).