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2024 BMW I7

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
15
Latest Dec 11, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Jul 1, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 15 NHTSA owner-reported complaints for the 2024 BMW I7, most frequently naming the driver assistance, electrical and brakes categories. 6 safety recalls have been issued covering this model year; and 60 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Driver assistance725.9%
  • Electrical725.9%
  • Brakes725.9%
  • Suspension311.1%
  • Interior & seats13.7%
  • Steering13.7%
  • Visibility13.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

6 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

ELECTRONIC STABILITY CONTROL (ESC); SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE

Jul 1, 2026
428 units potentially affected
The defect: BMW of North America, LLC (BMW) is recalling certain 2025 Mini Cooper S, Mini Countryman S All4, X2, 2024 Rolls-Royce Spectre, 2023-2025 i7, 7 Series, X7, 2024-2025 i5, 5 Series, 2023-2024 XM, X1, 2024-2025 X6, and X5 vehicles. The integrated brake (IB) system may malfunction and result in a loss of power brake assist or cause the Antilock Brake (ABS) and Dynamic Stability Control (DSC) systems to not function properly.
The risk: A loss of power brake assist can extend the distance required to stop the vehicle. Additionally, malfunctioning ABS and/or DSC systems can cause a loss of vehicle control. Either of these scenarios can increase the risk of a crash.
The remedy: The Integrated brake system will be inspected and, if necessary, replaced, free of charge. Owner notification letters are expected to be mailed August 21, 2026. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce customer service at 1-877-877-3735. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning August 21, 2026. Vehicles previously repaired under recall 24V739 or 24V104 will need to have the new remedy completed.
BMW of North America, LLCView on NHTSA.gov

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION MOTOR:CONTROLLER:SOFTWARE

Jul 23, 2025
71,286 units potentially affected
The defect: BMW of North America, LLC (BMW) is recalling certain 2022-2025 i4, 2022-2024 IX, 2023-2024 I7, and 2024 I5 vehicles. The electric drive motor software may shut down the high-voltage system, causing a loss of drive power.
The risk: A loss of drive power increases the risk of a crash.
The remedy: The electric drive motor software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed August 5, 2025. Owners may contact BMW customer service at 1-800-525-7417.
BMW of North America, LLCView on NHTSA.gov

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Jul 16, 2025
136 units potentially affected
The defect: BMW of North America, LLC (BMW) is recalling certain 2022-2025 IX, 2023-2024 I7, and 2022-2023 i4 vehicles. The high-voltage battery cell modules may not have been assembled properly, resulting in stress on the module frame and possible module failure.
The risk: Battery module failure may lead to a shutdown of the high-voltage system which can result in a loss of drive power, increasing the risk of a crash. In addition, module failure increases the risk of a fire.
The remedy: Dealers will replace specific high-voltage battery cell modules, free of charge. Interim owner notification letters explaining the safety risk were mailed September 11, 2025. Another notice will be sent once the remedy becomes available, anticipated December 31, 2025Owners may contact BMW customer service at 1-800-525-7417.
BMW of North America, LLCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Dec 11, 2025

[XXX] Problem: Multiple tire blowouts causing safety hazards and air-suspension damage Complaint Summary: My 2024 BMW i7 has experienced multiple tire blowouts, including the most recent , two within days of each other (12/8/2025 and 12/10/2025). On 12/8/2025, BMW replaced the right rear tire and advised me that the vehicle was safe to drive. Two days later, the left rear tire suffered the same sudden failure, requiring another tow. These failures occurred during normal driving and immediately after BMW dealership inspection and clearance. In addition to these recent events, earlier blowouts on this vehicle have already caused damage to the air-suspension system, requiring repairs. This indicates the issue is not normal tire wear but a recurring safety defect involving the vehicle’s weight, load distribution, tire load rating, or compatibility with the i7’s unusually high curb weight. The repeated failures and resulting suspension damage raise concerns about a broader defect in the design, load-bearing capability, or inspection procedures for this model. This vehicle is unsafe to operate, and the recurring blowouts place my family and other motorists at risk. I am requesting that NHTSA investigate whether the BMW i7 has a systemic safety issue related to tire integrity, load capacity, or suspension stress under normal driving conditions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11704466
Incident
Dec 8, 2025
Filed Nov 21, 2025

My knee has accidentally opened the driver door during travel which has caused the door to open unintentionally and brings the car to a stop in traffic.

NHTSA ID
11700879
Incident
Nov 11, 2025
BrakesDriver assistanceElectrical
Filed Sep 8, 2025

Yesterday again my 2024 I7 x50 bmw suddenly engaged its auto brakes. I have been in communication with different dealers trying to repair this problem as it almost cause another accident. Luckily there was no cars behind me and there was no cars ahead of me. The cars door also would not close. I have video evidence of this

NHTSA ID
11685765
Incident
Sep 7, 2025
ElectricalSteeringVisibility
Filed Sep 3, 2025

This is the 4th time I am having issues with this car. Major safety issues. Yesterday during during on the 405 freeway. It suddenly started to rain, the wiper malfunction while in traffic and pouring rain. A week before this incident, the steering of the car kept moving suddenly out of my line. This time my son was in the car. These dealerships do not really care to even look at it, they drive the car for 2 miles and return it with a no problem found issue. Enough is Enough. The last time it was taking to the dealership after the automatic brakes would engage suddenly, they advise me that car was taken to a mechanic which is ridiculous. I am not in communication with BMW head quarters and they keep telling me to wait for a decision. This is not a waiting decision.

NHTSA ID
11684707
Incident
Sep 2, 2025
BrakesDriver assistanceElectrical
Filed Aug 22, 2025

This is has been continuous, yesterday my car braked on the freeway. Suddenly with no obstruction. The car behind me almost crashed into me and it would’ve been a very tragic event. I took it to the dealership and they don’t do anything, all they do is give it back to me. Yesterday also has loss of power too. I have alerted them many times, they keep saying to take it in but they don’t do anything and I don’t feel with this car. Please let BMW know because if something happens they will be heard responsible

NHTSA ID
11682433
Incident
Aug 21, 2025
Driver assistanceElectrical
Filed Aug 20, 2025
Crash reported

On August 15, 2025 at approximately 6:30pm our 2024 BMW i7 eDrive50 with the Active Park Distance Control package accelerated in reverse when parking assistance was initiated to back out of a parking space at a small business facility, causing the vehicle to strike a tree. The cronology of the incident is as follows: 1. While the driver had his foot on the brake, he touched the assisted parking icon on the dashboard display to enable the automatic backup system. 2. The driver then lifted his foot from the brake and the vehicle accelerated in reverse despite the driver NOT having his foot on the gas pedal. 3. The backup camera did not engage or show the backup view when the car was moving quickly in reverse. 4. The driver slammed on the brake just as the vehicle struck a tree with the rear right bumper and panel. In summary, the automated parking space back up feature malfunctioned by accelerating in reverse while the driver's foot was not on the gas pedal. Simultaneously, the back up camera did not engage to show the rear view while the vehicle was moving in reverse. This malfunction created a safety risk that could have put other vehicles, people or property at risk of damage or injury, beyond the estimated $8,000-$10,000 damage sustained by this BMW i7. A certified BMW collision repair facility has inspected this vehicle and are awaiting inspection from BMW customer support. The collision repair facility was not able to find a video of the incident in the vehicle camera history files or in any alerts. The driver has not attempted to reproduce the malfunction. The vehicle is awaiting inspection from BMW customer support. There were no warning lamps or messages displayed during or after the accident. BMW customer support has been contacted.

NHTSA ID
11681797
Incident
Aug 15, 2025
BrakesDriver assistanceElectrical
Filed Jul 24, 2025

This is the 5th time my cat suddenly brakes in the middle of traffic with no obstruction. I keep taking it to the dealership and they drive it for 1 mile and give it back. I am fed up and I have my family in the car. Last time I took it, they said something the car doesn’t recognize a driver This is a electric car.

NHTSA ID
11675784
Incident
Jul 22, 2025
BrakesElectrical
Filed Jun 11, 2025

I have now experienced multiple instances where the vehicle suddenly brakes on its own while driving at normal speeds, without any obstruction or hazard ahead. This is not only unacceptable — it's extremely dangerous, putting both myself and other drivers at risk of serious injury. Despite bringing the vehicle in twice to the dealership, the issue persists. I continue to receive dashboard malfunction alerts, and the automatic braking problem has not been resolved. Each time, I am left without a vehicle, impacting my ability to work. I did not purchase a $100k+ vehicle to live in fear of sudden, unpredictable, and life-threatening malfunctions. Today, while driving, the vehicle completely shut off in motion, creating a highly dangerous situation. This follows multiple previous incidents where the car automatically braked without cause and displayed repeated malfunction notifications on the dashboard. I have brought the car to the dealership twice, and yet the problem persists. This is not only unacceptable — it's an imminent risk to my safety and the safety of others on the road. The fact that a brand-new luxury vehicle with this price tag continues to experience such serious failures is beyond frustrating — it is life-threatening.

NHTSA ID
11666432
Incident
Jun 9, 2025

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

B310426

STEERING

SITUATION When turning the steering wheel fully to the steering end stops, a ”groaning” noise can be perceived at the respective steering stop. The noise occurs at higher ambient temperatures from approx. 68°F.

B610626

ELECTRICAL SYSTEM

Charging sessions cannot be started or they are interrupted while using a Level 2 AC high-power charging station, or with a Level 3 DC charging station. Charging may start normally but can interrupt after some time. Level 2 (240 V) Flex Charger and Wall box may also be affected. The red or white LED is displayed on the high-voltage charging socket; however, no associated fault codes are stored.

B310324

SUSPENSION

When rolling forward or backwards with the steering at full lock (left or right) without the brake applied, a “groan”-type noise may be heard from the front axle. The noise is most noticeable after load reversal. The noise can be heard beginning at the 7 second time stamp.

B120523

POWER TRAIN

The customer states there is a Drivetrain Malfunction message displayed in the instrument cluster. In addition, the following fault memory entries are saved in the CCU (Combined Charging Unit) 0317F2 - High-voltage system, insulation fault detected: when switch contactors are closed. 0317F1 - High-voltage system, insulation resistance below warning threshold: when switch contactors are closed. The fault memory entries (isolation faults) can occur both individually and in combination and must be traced back to the eDrive motor based on the ISTA test procedure. If ISTA test procedure lists possible cause of fault as; A metal chip is found behind the brush module (between the brush module and the end shield of the electrical machine). Repair required. Refer to service solution no. 20000794435083 in Aftersales Information Research (AIR). Follow information in the Procedure section below.

B170124

ENGINE

There is coolant leaking from under the car Low heater output Possible Check Control message “Drive, you can continue driving” (ID49) Possible fault codes stored in these BEV vehicles: 224163 – Electric auxiliary heater for the high-voltage battery unit: Undervoltage or internal communication fault 8049AA - Coolant level sensor, expansion tank: Coolant level low or short circuit to ground or line disconnection 80124F – Electric auxiliary heater: Communication in electric auxiliary heater faulty 224F60 - Coolant level sensor, expansion tank: Coolant level low or short circuit to ground or line disconnection 224111 - Cooling system for power electronics: Coolant loss detected 224107 - Cooling system for high-voltage battery unit, component protection: Detection of coolant loss

B061526

ELECTRICAL SYSTEM

High Voltage Connection Return

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

BMW I7 by model year
YearComplaintsRecallsInvestigationsIssue Index
2025120
2024Viewing156055.6
20238110

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.