During a recent inspection at Audi Chantilly (Virginia), the service department inspected cracked upper control arm bushings in the front suspension that were noted during a recent service to install new tires and perform an alignment (see attached photos. There is cracking and what appears to be some type of fluid leakage). The dealership denied warranty coverage, claiming these are merely "cosmetic stress cracks." This is contrary to what the TSB for this issue instructs the dealer/technician to do. Audi Technical Service Bulletin (TSB) #2060855: This directive explicitly addresses "damage identified on the bonded rubber bush of the upper rear link" and instructs technicians to "Replace the damaged rubber mounting of the upper rear link on both sides of the vehicle." The other reason the vehicle was in for service is to investigate low-speed binding, shuddering, bouncing, or rubbing noise during tight or wide low-speed turns, commonly known as the "Quattro Rumble". The technician noted that this was a comfort issue. Again, there is a TSB from Audi that addresses this issue: Audi Technical Service Bulletin (TSB) #2059057: This bulletin explicitly addresses the low-speed turning shudder and binding ("Quattro Rumble") inherently caused by premature degradation of the AWD clutch pack fluid, which mirrors the dynamic turning symptoms my vehicle is exhibiting. Both issues are indications of premature wear. Audi is trying to wait until the 4year/50k warranty expires so that I'll be forced to pay for both repairs instead of fixing them under the warranty that is currently still valid. For reference, this vehicle has just under 21k miles. There is no way either of these issues should occurring.
- NHTSA ID
- 11759466
- Incident
- Aug 21, 2026