Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 1999 BMW 323I submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 1999 BMW 323I. WHILE INSPECTING THE UNDERCARRIAGE OF THE VEHICLE, IT WAS NOTICED THAT THERE WAS A FRACTURE NEAR THE MOUNTING OF THE REAR SUSPENSION OF THE SUBFRAME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 180,600.
AFTER 6 MONTHS OF SQUEAKING & RATTLING SOUNDS COMING FROM THE REAR OF MY VEHICLE, I WAS DRIVING ON CA ROUTE 10 WHEN I NOTICED THE SOUNDS WERE BECOMING MORE PREVALENT, AS THE CAR'S HANDLING BEGAN TO FEEL LOOSE. I REDUCED SPEED FOR THE REMAINDER OF THE TRIP, FEARING LOSS OF CONTROL OF THE VEHICLE, AND UPON ARRIVING HOME HAD MY VEHICLE INSPECTED BY BEVERLY HILLS BMW, WHERE THEY TOLD ME THAT MY VEHICLE'S SUBFRAME WAS DAMAGED TO THE EXTENT THAT THE CAR WAS "NOT ROAD WORTHY" ([XXX]) AND I WAS ADVISED TO HAVE THE VEHICLE TOWED OUT OF THE SHOP. I CONTACTED BMW CUSTOMER SERVICE AGENT [XXX], WHO INFORMED ME THAT BMW HAD A PROGRAM (THAT I BELIEVE IS PART OF A SETTLEMENT AGREEMENT OF A CLASS ACTION LAWSUIT), IN WHICH THEY RECOGNIZED THERE WAS A PROBLEM WITH SOME OF THE EARLY E46 BMW MODELS' SUB-FRAMES AND OFFERED TO HAVE THEM INSPECTED & IN SOME CASES WOULD PAY FOR THE COST OF THE REPAIR. BMW CHOSE TO DENY ME REPAIR, CITING THAT THEY HAD MAILED ME A LETTER ABOUT THE PROGRAM PREVIOUSLY (THAT I HAD NEVER RECEIVED) & THAT THE PROGRAM HAD NOW ENDED. AFTER HAVING MY VEHICLE REPAIRED BY AN INDEPENDENT PARTY, I CONTACTED[XXX]TO SEE IF BMW WOULD REIMBURSE ME FOR SOME OF MY COSTS OF REPAIR AND CAR RENTAL, SEEING AS HOW THEY WERE A FRACTION OF THE QUOTE FROM BMW. SHE TOLD ME TO FORWARD MY INVOICES ($2207.70 IN TOTAL) TO HER EMAIL, WHICH I DID. DESPITE 3 FOLLOW-UP EMAILS, 3 VOICE MAILS, AND ONE CERTIFIED LETTER, I HAVE RECEIVED NO FURTHER COMMUNICATION FROM BMW. THE MECHANICAL / STRUCTURAL INTEGRITY OF A VEHICLE'S FRAME, OR SUB-FRAME, SHOULD NEVER BE COMPROMISED BY REGULAR USE. HAVING A DEFECTIVE SUB-FRAME IN A CAR MANUFACTURED IN THE LAST 80 YEARS IS WHOLLY UNACCEPTABLE AND CONSTITUTES A NEED FOR INVESTIGATION CONCERNING A POTENTIAL RECALL, RATHER THAN SOME MANUFACTURER-CONTROLLED PROGRAM WITH TIME LIMITS THAT AFFECT THE SAFETY OF ITS CUSTOMERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
REAR SUBFRAME MOUNTS DEFECT. *TR
THE SUBFRAME HAS RIPPED AWAY FROM THE FLOORPAN. THROUGH INVESTIGATION THIS HAS BEEN DETERMINED TO BE A VERY COMMON FAILURE ON E46 BMW 3 SERIES. THIS SHOULD BE A MANDATORY RECALL BY BMW TO FIX THIS ISSUE. THE SUBFRAME SHOULD LAST THE LIFE OF ANY CAR. *TR
REAR SUB FRAME TEAR GREATER THEN 20 MM WHEN INSPECTED BY THE BMW DEALER
WHILE DRIVING CONSUMER NOTICED A THUMPING SOUND. CONSUMER HAD THE VEHICLE SERVICED BY A TECHNICIAN, WHO NOTICED THAT REAR SUSPENSION CROSS MEMBER MOUNT TORE AWAY FROM THE FLOORBOARD. *AK
NUMEROUS BALL JOINT REPLACEMENTS. *PH THE CLOCK BULB, THERMOSTAT, CONVERTIBLE TOP TENSIONER AND POWER STEERING INTAKE WERE REPLACED. *JB
BMW 323I CONTROL ARM (SUSPENSION) DESIGN IS FLAWED AND BMW HAS QUIETLY REDESIGNED THE PART BUT REFUSES TO OFFER REPLACEMENT TO CUSTOMERS. *LA
THE DASH LIGHTS DO NOT ILLUMINATE WHEN THE VEHICLE IS TURNED ON. NLM
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .