Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
11
Latest May 10, 2018
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
3%
of 397 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
3
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
7
What this page shows
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2007 BMW 328I submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming driver-assistance
Shown in the owner’s own words, exactly as filed
Driver assistanceElectrical
Filed May 10, 2018
Fire reported
TL* THE CONTACT OWNS A 2007 BMW 328I. WHILE THE CONTACT WAS ATTEMPTING TO START THE VEHICLE, IT LOST ALL ELECTRICAL POWER. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER (HENDRICK BMW NORTH LAKE, 10720 NORTH LAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269). THE DEALER DIAGNOSED THAT THE DISTRIBUTION BOX HAD OVERHEATED AND MELTED, WHICH WOULD BE AN OUT OF POCKET EXPENSE FOR THE CONTACT. THE MANUFACTURER WAS NOTIFIED AND STATED THAT EVEN THOUGH THE VEHICLE WAS A 2007, IT WAS MANUFACTURED IN DECEMBER OF 2006. AS A RESULT, THE VEHICLE WAS NOT EILIGIBLE TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V044000 (ELECTRICAL SYSTEM). THE MANUFACTURER CONTINUED TO STATE THAT EVEN THOUGH IT WAS TWO MONTHS OUTSIDE OF THE RECALL ELIGIBILITY DATE, THEY STILL WOULD NOT HONOR IT IF IT HAD JUST BEEN ONE DAY OUTSIDE OF THE TIMEFRAME. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 156,000. *TT UPDATED 11/7/18*JB
NHTSA ID
11093196
Incident
May 8, 2018
Mileage
156,000 mi
Driver assistanceElectricalEngine
Filed Nov 5, 2017
CAR OVER HEATS AND SMOKING
NHTSA ID
11043370
Incident
Oct 21, 2017
Mileage
160,187 mi
Driver assistanceElectrical
Filed Apr 7, 2017
OUT OF NO WHERE THE CAR DIDN'T WANT TO START UP ANY MORE. IT WAS PARKED IN MY DRIVEWAY. AT FIRST I THOUGHT IT WAS THE BATTERY BUT IT WASN'T. I HAD IT CHECKED OUT AND THEY DIDN'T KNOW WHY IT COULDN'T START. I CHECKED ONLINE AND THEN I NOTICED THAT THERE'S BEEN A RECALL FOR 3 SERIES BMW DUE TO ELECTRICAL PROBLEMS AND I NOTICED THAT A LOT OF PEOPLE WERE IN MY SHOES.
NHTSA ID
10971226
Incident
Dec 12, 2016
Driver assistanceElectricalSteering
Filed Aug 3, 2016
MY 2007 BMW 328I IS HAVING RED STEERING WHEEL WARNING DISPLAYED ON DASH. I HAVE READ AROUND THE INTERNET AND THIS SEEMS TO BE A COMMON PROBLEM WITH BMW. REQUIRES THE ENTIRE STEERING COLUMN BE REPLACED. THIS IS A MAJOR SAFETY ISSUE IF A PERSON NEEDS TO START THE CAR AND IS UNABLE TO START IT BECAUSE OF A FAULTY LATCH AND LEVER. A SIMPLE GOOGLE SEARCH OF "BMW STEERING WHEEL LOCK" BRINGS UP HUNDREDS OF PAGES AND VIDEOS OF PEOPLE HAVING ISSUES WITH THEIR VEHICLES. THE LIGHT ON MY CAR IS A STEERING WHEEL LOCK RED. I CHECKED MY BATTERY AND IT WORKS PERFECTLY FINE. THE PROBLEM IS A FAULTY STEERING LOCK. THE CERTIFIED BMW DEALER THAT SOLD THE VEHICLE SAID THIS IS NORMAL OF BMWS. NORMAL MEANING THEY KNOW IT WILL EVENTUALLY GO BAD AND THE STEERING COLUMN HAS TO BE REPLACE TO CORRECT IT. WHAT, THE STEERING COLUMN HAS TO BE REPLACED. AT SOME POINT THE VEHICLE WILL GO INTO A NO START MODE PER BMW TO PREVENT A STEERING WHEEL LOCK FROM ENGAGING WHILE OPERATING. THIS IS UNETHICAL AND COST THE CONSUMER AROUND 1500 US DOLLARS TO CORRECT.
NHTSA ID
10893020
Incident
Jul 29, 2016
Mileage
52,600 mi
AirbagsDriver assistance
Filed Mar 2, 2016
Crash reported3 injuries reported
TL* THE CONTACT OWNED A 2007 BMW 328I. AFTER EXITING THE HIGHWAY TO MAKE A RIGHT TURN, THERE WAS A DELAY WITH THE ENGINE. THE ACCELERATOR PEDAL WAS SLOW TO RESPOND AND THE VEHICLE SUDDENLY INDEPENDENTLY SURGED FORWARD AT A HIGH RATE OF SPEED AND CRASHED INTO A POLE. THE VEHICLE VEERED TO THE RIGHT AS THE FAILURE PROGRESSED. THE CONTACT NOTICED THAT THE VEHICLE WAS STILL RUNNING AT 22 MPH. THE CONTACT HAD TO TURN THE VEHICLE OFF, REMOVE THE KEY, AND EXIT THE VEHICLE DUE TO THE FAILURE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED PAIN TO THE RIGHT SHOULDER AND TWO REAR PASSENGERS SUSTAINED MINOR WHIPLASH. EVERYONE REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A REPAIR SHOP BY THE INSURANCE COMPANY WHO WAS NOT ABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ID
10839530
Incident
Oct 8, 2015
Driver assistanceElectrical
Filed Dec 22, 2015
I WAS DRIVING AND MY CAR COMPLETELY SHUT OFF AS I COASTED DOWN THE ROAD WITH ABSOLUTELY NO BRAKES AT ALL. I WAS TERRIFIED. THERE WAS NO ELECTRICAL POWER TO MY CAR AT ALL FOR ALL OF 10 MINS. I ALMOST HIT THE CAR IN FRONT OF ME, SWERVING ONTO A SIDE STREET TO LET MY CAR COAST UNTIL IT STOPPED. MY CAR HAS ABSOLUTELY NO COLD CRANK. THIS IS THE 3RD TIME THIS HAS HAPPENED AND NO ONE CAN FIX IT.
NHTSA ID
10811623
Incident
Dec 4, 2015
Mileage
120,000 mi
BrakesDriver assistance
Filed Jan 9, 2013
ABS SYSTEM LIGHT WENT OFF - NO TRACTION CONTROL SYSTEM. *TR
NHTSA ID
10492004
Incident
Oct 1, 2012
Mileage
55,000 mi
Body & structureDriver assistanceElectrical+1 more
Filed Oct 17, 2011
MY DOOR LOCKS FAILED TO UNLOCK (WITH BOTH THE REMOTE ENTRY AND THE DOOR LOCK SWITCH LOCATED IN THE CAR) WITH THE EXCEPTION OF THE DRIVER SIDE DOOR USING THE MANUAL KEY TURN. THIS WAS REPAIRED BY REPLACING THE DOOR LOCK ACTUATORS, UNDER WARRANTY. *TR
NHTSA ID
10430501
Incident
Aug 26, 2011
Mileage
42,000 mi
Driver assistanceEngineFuel system+1 more
Filed Aug 16, 2011
I HAVE AN 2007 328I BMW WHICH STALLED AND CUTOFF ON 3 OCCASION WITHIN 4 YEARS. THEY REPLACED AS PER TECH THE FUEL INJECTION TWICE WITHIN 2 YEARS AND NOW THE CAR IS PARKED MY WARRANTY IS EXPIRED AND CUTOFF AGAIN LAST 2 WEEKS. *KB
NHTSA ID
10419747
Incident
Aug 11, 2011
Mileage
780,000 mi
Driver assistanceTransmission
Filed Oct 26, 2010
I OWN A 2007 BMW 328I WITH 21,000 MILES ON IT. IN JULY 2009 I WAS BACKING OUT OF MY DRIVEWAY WHEN THE CAR LOST ALL STEERING POWER, THE ACCELERATOR NO LONGER FUNCTIONED, THE CHECK ENGINE LIGHT CAME ON, & THE KEY WAS UNABLE TO BE EJECTED. A BMW DEALER WAS UNABLE TO DUPLICATE THE ISSUE, SO THEY SAID THERE WAS NOT A PROBLEM WITH THE CAR. IN AUG 2009, AFTER TURNING THE CAR ON, THE CAR BEGAN TO SHAKE AND IT POWERED DOWN. AGAIN, THE CHECK ENGINE LIGHT CAME ON, AND THE KEY WAS NOT ABLE TO BE EJECTED. THE SAME BMW DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM, BUT THEY SAID THEY INSTALLED SOFTWARE UPDATES. IN SEPT 2010 I WAS DRIVING THE CAR AND AT A LOW SPEED WHEN THE CAR LOST ALL STEERING CONTROL, THE ACCELERATOR DID NOTHING WHEN I PUSHED DOWN ON IT. I HAD TO PUSH THE CAR OUT OF THE ROAD. THE CHECK ENGINE LIGHT WAS STILL ON, AND THE KEY WOULD NOT EJECT ITSELF. MINUTES LATER, I WAS ABLE TO GET THE KEY OUT, AND AFTER I RESTARTED THE CAR, THE CHECK ENGINE LIGHT WENT OFF. (I HAVE PHOTOS OF IT ON). THE VEHICLE WAS TOWED TO A DIFFERENT BMW DEALERSHIP--BUT ONCE AGAIN, THEY WERE UNABLE TO RESOLVE THE ISSUE. THEY TESTED THE FUEL--THE FUEL WAS FINE. THEY TOLD ME THEY HAD INCENTIVE TO FIND A PROBLEM WITH THE CAR SO THAT THEY COULD BE PAID. I HAVE CONTACTED BMW N. AMERICA SEVERAL TIMES, BUT TO NO AVAIL. AT ONE POINT, I ASKED WHAT IT WOULD TAKE FOR THEM TO FIX THE CAR-- PERSONAL INJURY? PROPERTY DAMAGE? THE BMW REP SAID NO--BUT AGREED THAT I'D JUST HAVE TO WAIT IT OUT AND SEE WHAT HAPPENS. AFTER SENDING A LETTER TO BMW N. AMERICA THE CUSTOMER SERVICE REP SAID I WOULD NEED A LOCAL DEALER TO CONSENT TO HAVING AN ENGINEER LOOK AT MY CAR. HE SAID HE WOULD CONTACT THE DEALER TO SEE IF THEY WOULD GRANT ME CONSENT. HE NEVER CALLED. I HAD TO CALL ON MY OWN AND BEG THEM TO HAVE AN ENGINEER LOOK AT MY CAR. THE ENGINEER WAS UNABLE TO EXPLAIN WHY MY CAR KEEPS POWERING DOWN. HE DID HOWEVER INSTALL A SOFTWARE UPDATE. BMW WON'T HELP ME, SO MY ONLY RECOURSE IS TO SELL IT. *TR
NHTSA ID
10362449
Incident
Sep 13, 2010
Mileage
20,600 mi
Driver assistance
Filed Jan 9, 2008
Crash reported4 injuries reported
NEW BMW 3 SERIES SPORTS WAGON SELF-ACCELERATED AND CRASHED INTO THE FAMILY'S GARAGE. MINUTES BEFORE THE CRASH, THE CAR WAS SLOWING DOWN AS IT WAS BEING DRIVEN ONTO THE DRIVEWAY OF THE HOUSE, WHICH IS PERPENDICULAR TO THE ROAD. SOON AFTER THE CAR THE GARAGE DOOR LIFTED WITH THE STEERING WHEEL IN A TURN POSITION (ONTO THE DRIVEWAY), THE CAR STARTED TO MOVE AS THROUGH IT WAS ACCELERATING ON ITS OWN AND QUICKLY CRASHED INTO THE GARAGE. IT ONLY STOPPED FROM THE IMPACT OF HITTING AND BREAKING A STRUCTURAL HOUSE COLUMN AND A PILE OF SHEETROCK IN THE GARAGE. THE ENGINE WAS RUNNING, WHEN IT STOPPED. THE ENTIRE EVENT TOOK PLACE IN LESS THAN A MINUTE. *TR
NHTSA ID
10214332
Incident
Nov 22, 2007
Mileage
5,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own