2022 Buick Envision

My instrument panel cluster went black while the vehicle remained operational. The speedometer, warning lights, warning chimes, PRNDL/gear display, and dashboard are all non-functional. We checked fuses and performed a battery reset. The issue remains unresolved. This creates a significant safety concern, as I have no access to vehicle speed, warning lights, a gear indicator, or safety alerts while driving. I am requesting that this issue be formally documented and investigated as a potential safety defect involving the instrument cluster/electrical system.

NHTSA ID

11738471

Incident

May 8, 2026

The OnStar Telematics Module has malfunctioned and is causing SAFETY FEATURES to malfunction. It is causing the following to occur to the vehicle: 1. The faulty module is causing the car to shut OFF UNEXPECTEDLY MID DRIVE. Losing control of the vehicle instantly. No steering, no gas, no brake, no gear change. THIS can cause a CATASTROPHIC ACCIDENT at higher speeds on the highways. The battery is completely drained when technicians inspect it but the alternator is working properly. 2. Causes the vehicle’s safety features to malfunction and give alerts such as “Service Driver Assist”, “Lane Departure Unavailable”, “Forward Collision Assist Unavailable”, “Steering Control Unavailable Soon”. 3. Causes GPS, WiFi, and location system to fail. 4. OnStar safety button do not work 5. Causes the engine light to go on and off and causes the cars idling to run erratically. 6. The module causes NEW batteries to drain quickly, less than a year after purchase. I have had the car shut off on me twice MID DRIVE, I was lucky to be in areas of less concern and harm. I’ve had to purchase two batteries since the module malfunctioned. Less than a year apart. The dealership confirmed it was the Telematics Module January 2025. They have confirmed the part is on backorder and not covered under warranty. NO INDICATORS were given when the car shut off BOTH times that I may have noticed or heard.

NHTSA ID

11683824

Incident

Jan 12, 2025

The contact owned a 2022 Buick Envision. The contact stated that while driving at approximately 15 MPH, another vehicle failed to yield and collided with the contact’s vehicle. The contact stated that all of the air bags deployed. The contact stated that due to the steering air bag deploying, the emblem on the steering wheel column caused a severe arm injury. The contact was transported to a local emergency room and sustained severe burns on the forearm and wrist, as well as whiplash. A Police report was filed. The vehicle was towed and destroyed. The dealer was contacted. and referred the contact to the manufacturer for further assistance. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 30,000.

NHTSA ID

11683714

Incident

Aug 28, 2025

Mileage

30,000 mi

Telematics module drained my battery mid drive. Car shut off on highway. Module malfunctioned and caused safety features to malfunction. After communication with Dealership, OnStar, ultimately GM refuses to issue a recall on the module. This is a NATIONWIDE issue with GM Telematics Module. Warranty will not cover the module on any of these vehicles. Someone is going to sustain serious bodily injury or maybe even die eventually if this issue isn’t resolved. Dealerships are telling drivers it is ok to drive like this. My car shut off on me twice. I had to buy two new batteries because the module continues to suck the life out of them. Serious safety issue not only to self but unsuspecting drivers because there is NO WARNING! Please help the millions of people nationwide who are having issues with their GM vehicles that have malfunctioning Telematics modules before someone gets hurt or dies!

NHTSA ID

11683092

Incident

Feb 14, 2025

I started the car. Backed out of my driveway. Put into drive. The car stalled I shifted to park tried to restart. It wouldn’t. At that point I tried to put car into neutral I couldn’t. There is no way to shift this car into neutral. ( I checked with service department at gmdealer). This alone is dangerous the car cannot be moved. Anyway the car was towed to a dealer who fixed it. It was th fuel pump power module. The dealer and tow truck driver both told me this happens at least 5 times a week. There is no recall on this. My biggest concern is I could be on any road going high speeds and this part can fail. This is a death trap. There was no warning lights or messages to be found. PLEASE TAKE THIS MATTER SERIOUSLY SOMEONE IS GONNA DIE.

NHTSA ID

11670721

Incident

Jun 27, 2025

The contact owns a 2022 Buick Envision. The contact stated while driving 35 MPH and depressing the brake pedal, the vehicle failed to respond. The message "No Lane Assist - Caution" was displayed. The contact pumped the brake pedal until the vehicle responded. The contact was able to pull into a parking lot. The vehicle was towed to the dealer, where the contact was informed that the failure was related to the brake system computer chip. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same repair was performed. Additionally, the contact stated while starting the vehicle, the messages indicating transmission and steering failures were displayed. The vehicle was taken to the dealer, where the contact was informed that the failure could be related to the body control module (BCM). The vehicle was being diagnosed. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 11,000.

NHTSA ID

11622662

Incident

May 5, 2024

Mileage

11,000 mi

The contact owns a 2022 Buick Envision. The contact stated that while driving approximately 40 MPH and coming to a red light, the brake pedal was depressed; however, the vehicle failed to stop immediately. The contact shifted to neutral before the vehicle came to a complete stop. The engine continued to rev abnormally as if the vehicle was accelerating. After several minutes, the engine stopped revving excessively, and the contact was able to continue driving. There were no warning lights illuminated. The contact stated that excessive force was needed to depress the brake pedal. The contact stated that the failure was intermittent. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 21,000.

NHTSA ID

11566350

Incident

Nov 18, 2023

Mileage

21,000 mi

Park Assist was not installed during production with retrofit to be done. Vehicle was manufactured in June 2022. Still no retrofit. Safety issue!!

NHTSA ID

11550965

Incident

Oct 20, 2023

PI to help diagnose A/C concern

This Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.

Pi created to provide GM dealers with information on gathering information for projection issue

This Preliminary information communicates to dealer to perform a MEC reset for wireless projection issues

This PI states that if SDGM DTC U3000 Sym 49 is set and no other SDGM DTCs are present, clear DTCs and reset the SDGM. Advises of how to contact PQC to authorize SDGM replacement.

This preliminary information communicates information about how to determine if a wheel and tires size change is available.