RoadVitals

2019 Buick Lacrosse

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
6
Latest May 13, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 29, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 6 NHTSA owner-reported complaints for the 2019 Buick Lacrosse, most frequently naming the engine, electrical and fuel system categories. 2 safety recalls have been issued covering this model year; and 694 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine360.0%
  • Electrical120.0%
  • Fuel system120.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V668000

POWER TRAIN:AUTOMATIC TRANSMISSION

Oct 29, 2020
194,105 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
The risk: Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
The remedy: GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
General Motors LLCManufacturer number N202313440View on NHTSA.gov
18V576000

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

Aug 30, 2018
210,628 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
The risk: A reduction of braking performance can increase the risk of a crash.
The remedy: GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.
General Motors LLCManufacturer number 18279View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed May 13, 2026

When I come to a stop and the auto stop/start disengages the car makes a grinding noise

NHTSA ID
11737721
Incident
Sep 25, 2025
EngineFuel system
Filed Jul 30, 2025

When accelerating to get on to highway pushing on pedal but nothing happens, have to get pushing up and down until it goes. Has done this four time's and dealer says Buick has no fix for it. Have almost got rear ended twice.

NHTSA ID
11677212
Incident
Apr 9, 2025
ElectricalEngine
Filed Feb 12, 2024

The contact owns a 2019 Buick LaCrosse. The contact stated that the engine fan failed to shut off after turning off the vehicle. The failure occurred while the vehicle was idling in a drive-thru with the temperature gauge reading that the engine was in the cold position. The driver then drove at speeds between 60 - 70 MPH; after arriving at the residence, the engine fan failed to turn off. The contact disconnected the battery, and all the system functions were reset, and the fan shut off. The failure had become more persistent over time. The vehicle had not been taken to the dealer due to the fault codes being erased after disconnecting the battery. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed there was no recall for the failure. The failure mileage was 56,000.

NHTSA ID
11571427
Incident
Feb 12, 2022
Mileage
56,000 mi
Filed Oct 31, 2022

In October 2021, while driving, the car lost power. Several indicators displayed at the time, including: • Service Engine • Service Stabilitrak • Service Antilock Brakes • Service Transmission I managed to pull the car to the side of the road and restart it, but it was stuck in first gear. After several restarts it performed normally. I took the car to Miller & Sons, they told me they could not find a code and the car was performing normally at that point so there was nothing they could do. They told me if the car did it again, to bring it in immediately so they could get a code for the malfunction. Two weeks later, the same malfunction occurred, I took the car directly to Miller & Sons. Once again I was told they could not find a code or problem and I was sent away again. The third time this malfunction occurred, I was driving at 40 miles an hour and the car began to accelerate on its own. I could not brake, shift to park, shift to neutral, steer or apply the emergency brake. After about 15 seconds, the car shut down in the middle of the road. It could have caused death or seriously bodily injuries to me or others. At this point I had the car towed to Miller & Sons. I am told that while test driving the vehicle, it also accelerated on the mechanic [XXX], almost causing an accident again. At this point the told me they found 60 codes dating all the way back to the first incident, but they still did not know the problem, they replaced the Transmission Control Module in hopes that would solve the problem. It did not. In August, the same thing happened. They replaced the transmission control module again. About a month ago (September 13) it happened two more times. It is still sitting at Miller & Sons. This time I contacted GM for some assistance. I was using the messaging system (case number [XXX]) I was told a senior advisor was assigned to my case and that a TAC team would consult with the dealership to diagnose and correct the problem.... INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

NHTSA ID
11491668
Incident
Oct 31, 2022
Filed Dec 16, 2020

I OWN A 2019 BUICK LACROSSE E-SHIFT (VIN#[XXX]). OVER THE LAST 4-5 MOS. I HAVE HAD 3 INCIDENTS WHERE THE E-SHIFT MECHANISM HAS GONE INTO PARK WITHOUT TOUCHING THE SHIFT CONTROL. 1. FIRST OCCURRENCE - APPROX. 5 MONTHS AGO CAR WAS IN DRIVE AT VERY SLOW SPEED ENTERING PARKING SLOT WITH FOOT LIGHTLY DEPRESSED ON BRAKE. CAR CHANGED TO PARK ON IT'S OWN. STOPPED ABRUPTLY, GEARS GRINDING, JERKING ME TOWARD STEERING WHEEL. 2. SECOND OCCURRENCE - AROUND 10/10/20, CAR WAS IN DRIVE, FOOT LIGHTLY DEPRESSED ON BRAKE, WAITING TO MAKE LEFT TURN AT STOP LIGHT. CAR CHANGED TO PARK ON IT'S OWN. AGAIN THE CAR STOPPED ABRUPTLY, GEARS GRINDING, JERKING ME TOWARD STEERING WHEEL. I SCHEDULED APPOINTMENT WITH DEALER MAINTENANCE ON 10/13/20. THEY COULD NOT REPLICATE THE PROBLEM. ASKED FOR ME TO RETURN THE CAR SO THEY COULD HAVE OVERNIGHT. DUE TO COVID ESCALATION HAVE NOT SCHEDULED APPT. 3. THIRD OCCURRENCE - ON 12/11/2020, I WAS WAITING AT A RED LIGHT, CAR IN DRIVE, FOOT FULLY DEPRESSED ON BRAKE, AND THE CAR SHIFTED TO PARK ON IT'S OWN. I HEARD THE CAR LOCKS CLICK, AND WONDERED WHAT CAUSED THAT. WHEN LIGHT CHANGED AND I TRIED TO ACCELERATE, THE CAR DID NOT MOVE, AND IT WAS THEN I NOTICED IT WAS IN PARK. I INTEND TO TAKE THE CAR BACK TO THE DEALER FOR THEM TO SEE IF THEY CAN REPLICATE. THEY HAD NOTHING IN THEIR DATABASE ON 10/13/2020 REFLECTING OTHER COMPLAINTS. I'M SOMEWHAT SKEPTICAL THEY CAN REPLICATE DUE TO THE RANDOM OCCURRENCES. BUT IT DEFINITELY SEEMS TO BE IN THE SHIFT PARK COMPONENT OF THE CAR I AM NOW VERY HESITANT ABOUT DRIVING THIS CAR. SINCE IT HAPPENS RANDOMLY, AND ABRUPTLY, WITH NO FOREWARNING, I AM CONCERNED FOR MY SAFETY. MY QUESTIONS ARE: 1. HAS ANYONE REPORTED A SIMILAR PROBLEM TO YOUR GROUP? 2. WHAT OTHER INFORMATION DO YOU REQUIRE? 3. WHAT OTHER ACTIONS SHOULD I TAKE? 4. WHAT OTHER GROUPS CAN I CONTACT TO INQUIRE ABOUT THE PROBLEM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
11383692
Incident
Sep 1, 2020
Mileage
11,700 mi
Engine
Filed Sep 28, 2020

OCCASIONALLY THERE IS A LOUD SOUND IN THE CABIN OF WATER SLOSHING BACK AND FOURTH UNDER THE DASHBOARD. SOME DAYS IT WILL HAPPEN WHEN THE ENGINE STARTS. OTHER TIMES, IT IS AFTER DRIVING SEVERAL MILES. SOMETIMES IT HAPPENS A FEW DAYS IN A ROW. OTHER TIMES IT WILL GO A WEEK WITH NO NOISE. THE GM MECHANIC VERIFIED THAT THE COOLANT LEVEL IS FINE. IT HAPPENS WHEN THE CAR IS STATIONARY OR MOVING. I HAVE NOT HEARD IT AT HIGH SPEEDS.

NHTSA ID
11361466
Incident
Jan 31, 2019
Mileage
200 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5099J

PI to help diagnose A/C concern

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT6425D

This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ss

PIT6425C

This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Buick Lacrosse by model year
YearComplaintsRecallsInvestigationsIssue Index
2020000—
2019Viewing620—
2018123048.3
2017342041.2
2016462057.2
2015443051.8
2014635057.2
20131285258.3
20122055261.8
20111694054.2
20101892048.8
20091062046.3
20082502151.1
20072504159.4
20062994155.8
20053145047.3

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.