RoadVitals

2024 Chevrolet 3500HD

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Sep 4, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2024 Chevrolet 3500HD, most frequently naming the airbags, engine and interior & seats categories. 205 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Airbags125.0%
  • Engine125.0%
  • Interior & seats125.0%
  • Powertrain (other)125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

AirbagsEnginePowertrain (other)
Filed Sep 4, 2025

The contact owns a 2024 Chevrolet Silverado 3500HD. The contact stated that while driving at various speeds, the vehicle jerked, with the check engine and several other unknown warning lights illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that an unknown part was replaced. The contact stated that on a separate occasion, while driving at various speeds, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light and several other unknown warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the sensor kit and fuel level sensor were replaced; however, the failure persisted. The contact stated that on a separate occasion, the check engine warning light illuminated. The vehicle was taken to a different dealer, ValMark Chevrolet in New Braunfels, TX, where it was diagnosed that the engine control module, gateway module, service brake light and steep sensor had failed. The shaft sensor, gasket, and passenger’s side rear axle were replaced. The dealer test-drove the vehicle and informed the contact that the codes were cleared. Afterward, the contact was informed that the codes were not reset. Most recently, an abnormal sound was coming from the drive line between one and nine miles per hour, intermittently. The vehicle was not diagnosed or repaired after the most recent failure. The contact informed the dealer that the air bag warning light was illuminated. The dealer diagnosed that the overhead console needed to be replaced. The vehicle was replaced. The driver's seat frame seized and was replaced. The contact stated that the lights across the dashboard were flashing. Most recently, while the contact's husband was driving at various speeds, the transmission failed to function as intended. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The transmission was replaced.

NHTSA ID
11685066
Incident
Jul 17, 2023
Mileage
4,205 mi
Interior & seats
Filed Oct 3, 2024

The contact owns a 2024 Chevrolet Silverado 3500. The contact stated that the tailgate opened unexpectedly. The contact stated that he had not left the tailgate partially secured and the failure was recurring. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the tailgate release switch needed to be replaced. The vehicle was not repaired. The dealer related the failure to NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages). The VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 60,000.

NHTSA ID
11617807
Incident
Sep 16, 2024
Mileage
60,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5099J

PI to help diagnose A/C concern

PIT5966F

This Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.

PIT6503A

This preliminary information is to inform technicians that GM is placing the B174W Front View Camera Module (ACP2) on part restriction due to elevated replacement rates and ongoing engineering investigation. Technicians must not replace the front camera module unless they have: 1.Completed the diagnostic procedure in this PI, and 2.Contacted TAC and received authorization, including the SI document number and specific step that directs camera replacement.

PIT6519

This preliminary information is to inform technicians and customers that the voice command will be inoperative when trying to open applications. Engineering is investigating and this PI will be converted to a bulletin when a repair is available.

PIC6540J

This Preliminary information communicates to dealers a procedure to reset the radio.

PIC6551B

This Preliminary information communicates to dealer to perform a MEC reset for wireless projection issues

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet 3500HD by model year
YearComplaintsRecallsInvestigationsIssue Index
2024Viewing200—
2007010—
2006010—
2005010—
2004010—
2003010—
2002010—
2001010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.