RoadVitals

2015 Chevrolet Cheverolet SS

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
17
Latest May 3, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
7
Latest Oct 15, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 17 NHTSA owner-reported complaints for the 2015 Chevrolet Cheverolet SS, most frequently naming the steering, airbags and suspension categories. 7 safety recalls have been issued covering this model year; and 1,291 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Steering633.3%
  • Airbags316.7%
  • Suspension211.1%
  • Brakes211.1%
  • Seat belts211.1%
  • Electrical15.6%
  • Engine15.6%
  • Fuel system15.6%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

7 campaigns cover this model year

View all 7

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V638000

SEAT BELTS:FRONT

Oct 15, 2020
1,788 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2014-2016 Chevrolet SS and Caprice Police Pursuit Vehicles (PPV) that were previously repaired under NHTSA recall number 16V-518. The repair may not have been performed properly. The driver's seat belt tensioner cable may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.
The risk: If the tensioner cable separates, the driver may not be properly restrained in the event of a crash, increasing their risk of injury.
The remedy: GM will notify owners, and dealers will inspect the vehicles to determine whether the new seat trim was installed and replace the trim as necessary. Dealers will also inspect and replace the pretensioner cable assembly, as necessary. Repairs will be performed free of charge. The recall began November 17, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202312100
General Motors LLCManufacturer number N202312100View on NHTSA.gov
20V254000

STEERING; STEERING:ELECTRIC POWER ASSIST SYSTEM

May 7, 2020
2,281 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2015-2016 Chevrolet Caprice Police Pursuit vehicles (PPV) and SS vehicles. Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering assist.
The risk: A greater steering effort would be needed to control the vehicle if power steering is lost, increasing the risk of a crash.
The remedy: GM will notify owners, and dealers will replace the steering gear assembly, free of charge. The recall began May 26, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N192285350.
General Motors LLCManufacturer number N192285350View on NHTSA.gov
19V801000

STEERING:ELECTRIC POWER ASSIST SYSTEM

Nov 7, 2019
476 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2014-2016 Chevrolet SS vehicles that previously received an inspect-only remedy under recall 17V-382. Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering assist.
The risk: A greater steering effort would be needed to control the vehicle if power steering is lost, increasing the risk of a crash.
The remedy: GM will notify owners, and dealers will replace the steering gear assembly, free of charge. The recall began December 27, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GM customer service at 1-586-596-1733. GM's number for this recall is N192265980.
General Motors LLCManufacturer number N192265980View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 17
Suspension
Filed May 3, 2024

Noticed a noise in the front suspension and took it in to dealership to get looked at. Dealership inspected and told me some internal component of the strut had failed and it wasn't operating correctly. I asked if I could just continue to drive it and they told me it could be a safety issue if I didn't get it fixed. My vehicle only has 39,000 miles and I found it very odd for this component to fail with such low mileage. After doing a little research, it turns out there are many reports of both the front and rear suspension components failing on these vehicle when they were not very old and had low mileage. I got it fixed and don't have the component in my possession. Dealership told me it was a safety issue. The component has not been inspected. No warning lamps, messages or other symptoms of the problem prior to the failure.

NHTSA ID
11586862
Incident
Apr 10, 2024
Airbags
Filed May 8, 2023

The contact owns a 2015 Chevrolet SS. The contact stated that the service air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the passenger’s side seat sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure informed the contact that the vehicle would be repaired at her expense, with a possible reimbursement. The failure mileage was approximately 140,000.

NHTSA ID
11520886
Incident
Feb 1, 2023
Mileage
140,000 mi
Steering
Filed Aug 5, 2020

TL* THE CONTACT OWNS A 2015 CHEVROLET SS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND THE VEHICLE TEMPORARILY REGAINED POWER STEERING FUNCTIONALITY PRIOR TO THE FAILURE RECURRING. ADDITIONALLY, THE CONTACT ALSO EXPERIENCED THE FAILURE AT START-UP. THE VEHICLE WAS TAKEN TO CLASSIC CHEVY SUGAR LAND (13115 SOUTHWEST FWY, SUGAR LAND, TX 77478, (281) 969-4132) WHERE THE MECHANIC REPLACED THE STEERING GEAR AND THE STEERING RACK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 20V254000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

NHTSA ID
11343418
Incident
Mar 1, 2020
Mileage
75,000 mi
Suspension
Filed Mar 3, 2020

THE REAR SHOCK ABSORBERS NEED TO BE REPLACED AT 43000 MILES. THESE ARE ELECTRONIC MAGNETIC RHEALOGICAL SHOCKS AND COST OVER $600 EACH!! THIS SEEMS LIKE AN ABNORMAL ISSUE THAT SHOULD BE COVERED BY GM. I UNDERSTAND THIS IS A COMMON PROBLEM ON THESE CARS AND SINCE THE PART NUMBER HAS CHANGED IT SEEMS THAT GM KNOWS ABOUT THIS ISSUE.

NHTSA ID
11315802
Incident
Feb 28, 2020
Mileage
43,000 mi
AirbagsElectrical
Filed Jul 15, 2019

THE AIRBAG WARNING LIGHT CAME ON IN THE CAR AND I TOOK IT IN FOR SERVICE AS SOON AS AN APPOINTMENT BECAME AVAILABLE. AFTER A FEW HOURS OF DIAGNOSIS, CHEVROLET SERVICE DETERMINED THERE WAS A LOOSE WIRE AND IT WAS REPAIRED. THE PROBLEM WAS THAT MY CAR WAS OUT OF SERVICE FOR TWO DAYS WHILE THE ISSUE WAS BEING DIAGNOSED AND I HAD TO PAY FOR THE REPAIR. I THINK THIS TYPE OF SAFETY REPAIR SHOULD BE COVERED BY THE MANUFACTURER EXCLUSIVE OF THE WARRANTY PERIOD.

NHTSA ID
11232038
Incident
Jul 5, 2019
Mileage
24,956 mi
Steering
Filed Jun 21, 2019

TL* THE CONTACT OWNS A 2015 CHEVROLET SS. AFTER STARTING THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL WAS UNABLE TO BE TURNED. ONCE THE VEHICLE WAS RESTARTED, THE STEERING WHEEL WAS ABLE TO OPERATE NORMALLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR WAS CORRODED AND NEEDED TO BE REPLACED. ALSO, THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V382000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 44,603. *BF *JB *BF *TR

NHTSA ID
11221735
Incident
Dec 1, 2017
Mileage
44,603 mi
Steering
Filed Apr 17, 2019

THIS IS A FOLLOW UP TO NHTSA COMPLAINT ID 11196202. I DISCOVERED THAT MY DEALERSHIP, BOB BELL CHEVROLET, DID NOT FOLLOW THE SERVICE PROCEDURES FOR RECALL 17V-382 BACK IN 2017. THE BAD PART NUMBER FOR THE STEERING ASSEMBLY WAS STILL IN MY CAR. HAD THEY PROPERLY PERFORMED THE INSPECTION PER THE SERVICE PROCEDURE, I WOULD NOT HAVE EXPERIENCED THIS SAFETY FAILURE AS THE BAD PART WOULD HAVE BEEN REPLACED. IT WAS DOCUMENTED THAT THIS RECALL WAS CLOSED ON MY CAR, WHEN IT SHOULD STILL BE OPEN. ONCE I MADE THIS CLEAR TO THEM, THEY DID CHANGE THEIR MINDS AND DECIDED TO COVER THIS FOR FREE. I DON'T KNOW HOW YOU GO ABOUT VERIFYING WHETHER RECALLS ARE PROPERLY PERFORMED, BUT YOU MIGHT WANT TO INVESTIGATE THIS DEALERSHIP ON THEIR PRACTICES.

NHTSA ID
11196898
Incident
Apr 12, 2019
Mileage
36,000 mi
Steering
Filed Apr 15, 2019

WHILE TURNING ONTO MY STREET FRIDAY (4/12) NIGHT, MY POWER STEERING STOPPED FUNCTIONING WITHOUT WARNING AND MY CAR SAID "SERVICE POWER STEERING." I WAS PROBABLY MOVING LESS THAN 25MPH AND LUCKILY THERE WAS NO TRAFFIC, BUT I CAME CLOSE TO HITTING OTHER PARKED CARS. WITH GREAT DIFFICULTY, I WAS ABLE TO GET IT PARKED WELL ENOUGH OUT OF THE PATH OF TRAFFIC. I TURNED THE CAR ON SATURDAY AND IT SEEMED FINE, BUT I DIDN'T DRIVE IT AGAIN UNTIL TODAY (4/15) WHEN I DROPPED IT OFF AT THE DEALERSHIP. IT DROVE WITHOUT PROBLEM TO THE DEALER. THE DEALER SAID THE CODE WAS FOR A STEERING TORQUE SENSOR. THE DEALER ALSO SAID I HAD ALREADY HAD THE RECALL FOR THIS ISSUE PERFORMED (17V382000) WHICH WAS FOR THIS EXACT ISSUE AND CODE. IT APPEARS THAT GM'S FIX FOR THIS RECALL IS NOT WORKING. I CANNOT DRIVE THIS CAR KNOWING THAT AT ANY MOMENT, I COULD LOSE POWER STEERING, ESPECIALLY WHEN I HAVE TO TAKE MY DAUGHTER TO DAYCARE.

NHTSA ID
11196202
Incident
Apr 12, 2019
Mileage
36,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5099J

PI to help diagnose A/C concern

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIP4902U

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT5214G

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Cheverolet SS by model year
YearComplaintsRecallsInvestigationsIssue Index
2017700—
2016247043.4
2015Viewing177046.8
2014519157.1

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.