RoadVitals

2002 Chevrolet Envoy

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
22
Latest Nov 9, 2017
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4
3 injuries, 0 deaths reported

Overview

Our database contains 22 NHTSA owner-reported complaints for the 2002 Chevrolet Envoy, most frequently naming the fuel system, airbags and engine categories. 1 NHTSA investigation names it; and 75 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Fuel system519.2%
  • Airbags415.4%
  • Engine311.5%
  • Visibility311.5%
  • Electrical311.5%
  • Brakes13.8%
  • Other / unspecified13.8%
  • Powertrain (other)13.8%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

RQ02010ClosedRecall Query

FUEL FILTER QUICK CONNECT FITTING

Opened Jul 19, 2002
Closed Nov 21, 2002

There is no summary currently available

VEHICLE SPEED CONTROL:LINKAGESLed to recall 02V121001

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Airbags
Filed Nov 9, 2017

TL* THE CONTACT OWNS A 2006 (NA) CHEVROLET ENVOY. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 178,111.

NHTSA ID
11045027
Incident
Mar 21, 2010
Mileage
178,111 mi
Fuel system
Filed Aug 11, 2017

FUMES CAME INSIDE OF THE CAR BECAUSE THE FUEL TANK LEAKS....COULD BE RUNNING OR STATIONARY...

NHTSA ID
11014641
Incident
May 30, 2016
Mileage
160,000 mi
Fuel system
Filed Dec 5, 2015

FUEL LEAKING FROM ABOVE THE TANK. SEEMS TO BE PUDDELING ON TOP AND SPILL OFF DURING TURNS AND ACCELERATION. IN PARKED POSITION, FUEL DRIPS AT A FAST PACE ESTIMATED AT 1 DRIP PER SECOND. LEAK IS AGGRESSIVE AND POSES AN EXTREME DANGER AND POSSIBLE LOSS OF LIFE.

NHTSA ID
10808611
Incident
Dec 5, 2015
Airbags
Filed Feb 2, 2015
Crash reported1 injury reported

TL* THE CONTACT OWNED A 2002 CHEVROLET ENVOY. WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE, SLID OFF THE ROAD, AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED UNKNOWN INJURIES AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.

NHTSA ID
10680493
Incident
Feb 12, 2011
Mileage
90,000 mi
ElectricalVisibility
Filed Oct 29, 2014

TL* THE CONTACT OWNS A 2002 CHEVROLET ENVOY. THE CONTACT STATED THAT THE DRIVER SIDE MASTER POWER SWITCH FOR THE WINDOWS AND DOORS FAILED. THE CONTACT MENTIONED THAT THE WINDOWS FAILED TO OPEN OR CLOSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V406000 (ELECTRICAL SYSTEM, VISIBILITY) AND NHTSA CAMPAIGN NUMBER: 13V248000 (ELECTRICAL SYSTEM, VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 02/02/15*LJ

NHTSA ID
10651061
Incident
Oct 27, 2014
Mileage
112,044 mi
Visibility
Filed Dec 8, 2009

TL* THE CONTACT OWNS A 2002 CHEVROLET ENVOY. WHILE DRIVING APPROXIMATELY 35 MPH IN RAINY WEATHER CONDITIONS, THE FRONT WINDSHIELD WIPER SELECTOR ACTIVATED IN THE DELAY MODE. CONSEQUENTLY HE COULD NOT ENGAGED THE WIPERS IN FULL SPEED. THE VEHICLE WAS PARTIALLY REPAIRED ACCORDING TO RECALL CAMPAIGN ID NUMBER 04V046000 (VISIBILITY;WINDSHIELD WIPER/WASHER). THE VEHICLE WAS NOT REPAIRED AGAIN FOR THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE CURRENT MILEAGE WAS 75,000. UPDATED 01/12/10 *BF THE FRONT WIPERS OPERATED ERRATICALLY WHILE IN INTERMITTENT MODE AND WASH MODE. AT TIMES, THEY WOULD STOP WORKING COMPLETELY. THE DEALER ALSO REPLACED THE CIRCUIT BOARD. UPDATED 01/14/10.*JB

NHTSA ID
10294947
Incident
Feb 7, 2005
Mileage
58,000 mi
Brakes
Filed Apr 26, 2005

2002 GMC ENVOY EXPERIENCING PROBLEMS WITH BRAKE WEAR.*MR THE ROTORS WERE CRACKING AT THE EDGES. THE CONSUMER WROTE GMC AND THEY CALLED AND OFFERED A INCENTIVE TO PURCHASE A NEW GM VEHICLE. THE CONSUMER FEELS THE STEEL USED TO MANUFACTURE THE ROTOR IS POOR QUALITY. *BF *NM

NHTSA ID
10119297
Incident
Jan 1, 1901
Mileage
60,000 mi
Visibility
Filed Jan 3, 2005

THE AUTOMATIC ADJUSTING SIDE VIEW MIRROR FAILED. THE MIRROR WILL NOT ADJUST WHEN THERE'S A NEW DRIVER. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

NHTSA ID
10106641
Incident
Dec 6, 2004
Mileage
65,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

General Communication

ELECTRICAL SYSTEM

Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.

24-NA-141

POWER TRAIN

GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.

16-NA-383

ENGINE; FUEL/PROPULSION SYSTEM

This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

18-NA-099

This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.

24-NA-098

ELECTRICAL SYSTEM

This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.

10-08-45-001H

ELECTRICAL SYSTEM

This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Envoy by model year
YearComplaintsRecallsInvestigationsIssue Index
2002Viewing220143.7
2001000
2000000
1999000
1998100
1997000
1996000

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.