Owner-reported complaints naming the electrical system, filed with NHTSA
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Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2022 Chevrolet Equinox submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 20 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Known issue of arabic language reset on engine start with this make/model infotainment system. (TSB 23-NA-118 / 23-NA-042). Causes language and user errors upon startup and causes the rear backup camera to not engage properly every time, creating a safety issue when reversing. With the user’s language not saving, it creates a safety issue because the warnings are in a language that the user cannot understand on startup.
While driving vehicle during afternoon traffic, the vehicle started to sputter then die in the middle of the road, I tried restarting the vehicle, it would crank but would not start. I pushed the vehicle off the road and called a wrecker. I had the vehicle towed to the dealership for repair. After two days, they informed me that the fuel pump control module failed and would have to be replaced for approximately $600 I had no choice but to ok the charges, I spoke to the service manager because this part should be covered under the vehicle emissions warranty, but they said no, I did some further checking and it appears this part was a recall item! I contacted GM customer support and even after acknowledging the issue but stated it wasnt for our vehicle even though it was the same part and year.
While operating our vehicle on traveling at approx. 45 mph during mid-day traffic, the engine on our vehicle died and would not restart. we had no power steering and had to wrestle the vehicle off the road The check engine light was on and we tried repeatedly to restart the engine without any luck. We had the vehicle towed to the dealership for diagnosis and repair, it was determined that a Fuel Pump Power Control Module had failed and that it would cost $599. to repair. We approved the repairs and then approached GM for reimbursement after discovering that this same part was recalled by GM Ref # N252516900 which covered the make, model and year of our vehicle. We contacted GM customer relations and after speaking with them multiple times they approved a partial adjustment on the bill for approximately $150. I explained that according to their campaign notice and ongoing issues with this component we wanted a full refund and would not accept a partial payment of 1/3 our cost. GM refuses to stand behind their product even though our vehicle only has 27,500 miles. I spoke with the service manager at the dealership, and he suggested I contact GM customer service and they should resolve the problem since this was an ongoing issue.
The infotainment system failed, and so did OnStar. The radio screen is blank and will not. Respond or turn on. There is no sound, the usb charger is not operational and OnStar is not working.
The 1st time my 2022 Equinox broke down was July 1st 2025 approximately 3+ miles from my house turned left at intersection (stop sign) approximately 50 yards. All sudden engine lost power (engine was still running) till it stopped running. (At that time I was thinking it ran out of gas. I know I had plenty of gas). No advance warning. No idiot lights came on, not even the check engine either. I was driving approximately 35-40 mph. No power steering. I got the car off the road about one foot. so, I called a tow truck & I waited approximately 45 minutes. Was towed the nearest GM dealership & that costed $144.00. On July 9 2025 I got my car back. The service manager (person) told me the fuel pump control module shorted out. The 2nd time my 2022 Equinox LT broke down was on August 23 2025 Pulled out of garage than engine started idling rough then it stopped running. I tried to start it again was very hard to start. I drove it approximately 50 feet & the engine stopped running again. I got it to start & back it off the street & in to garage. Waited till 8/25/2025 baby it to Buick/GMC dealership. Too many problems with car. AC stopped working. Told cylinders bad. Needs New engine. Still in the shop as of November 17 2025. I have GMC Customer Service involved in this since July 1 2025. GMC hasn't reimburse me the $144.00 for towing charge.
My vehicle was not able to use the Onstar properly and after researching numerous complaints I guess a faulty or bad Onstar module is a common issue among gm owner especially within the first 12 months of owning the vehicle. Why is this problem not being recalled or compensated to the hundreds of individuals paying out of pocket for this malfunction which is close to $1000? Why is the module dying or breaking so easy and in such short period of time. This is hazardous to my family because my disabled child can make driving scary some days. Not knowing I have the emergency onstar button available, or knowing where I am in case of an emergency is a severe issue for me hence why I purchased a new vehicle and made purchasing onstar services a priority for my family. Also the WiFi feature helps my child to communicate with me and tell me any issues since she is non verbal and needs her device. Also not being able to use the app to lock the vehicle in case I forgot is a safety concern to me because sometimes I need to know I locked the car or that I know where the car is at all times. This onstar working or module mishap needs to be fixed and stop unconvincing people’s lives and those they love. People who are forced to fix this issue of the onstar not even getting a signal or being able to call onstar is dangerous! This who feel protected by the services and willing to purchase a vehicle just because of this should not have to pay up to $1000 to fix this issue especially in the first year! I can’t believe the amount of people who affected by this companies faults and carelessness. A recall needs to be put in affect and the modules/wiring need to be reinforced and installed more properly.
The infotainment center failed completely and does not power on. Because of this failure, I cannot see the front, rear, or side cameras, and there are no audible warning sounds for parking, lane safety, or seat belt alerts. Essentially, none of the safety features connected to the infotainment system are functioning. This failure puts my safety and the safety of others at risk because I cannot see camera views when backing up or parking, and I receive no audio alerts or warnings for seat belts, obstacles, or safety features.
While driving, warning "Service Restraint System" popped up on the speedometer display, followed by "Auto stop" something, then "Reduced Engine Power", and symbols lit up including the Service Engine and traction control symbols. I pulled over, saw what I thought was steam emanating from the passenger side of the hood. I popped the hood intending to investigate and saw flames. 3 firemen and 2 mechanics told me based on my description, the engine was on fire before I even pulled off the road.
Ever so often my check engine will pop on and everything will go haywire. The park assist will cut on and off periodically as well as the automatic high beams and also the infotainment system will connect to my phone and randomly make phone calls at any time. I'm usually alerted of this malfunction when I start the vehicle. Also, the auto stop/start will be active but will continue running when brake is applied. And the final issue is one of the majors, my automatic remote start only works periodically. I'll use this feature from my window which is about 55 ft from my car and the lights will come on but when I get to my car it's not running and everything is off. There is definitely an electrical issue in the vehicle. I have only had the vehicle 3 months and the issue persist more and more frequently. I have informed the dealership and they seem to can't find any issues which is beyond me but they just keep getting worse. I need some sort of help on this matter.
We have had this issue for going on two years. When we bought the car, we immediately started having problems. When we were driving the car, it would start popping in the steering column. We then started having rattles within the body, that are still going, to this day. We have had 4 radios put in due to electrical, still having the same Issues with it, TO THIS DAY. There is some kind of leak inside the body that is causing water to get into the doorframe and slosh around. Chevrolet is not wanting to take accountability and lemon this car, as we’ve had it in the shop right at 10 times for the same issues.
Flat tire alert gone off 7 times, cameras have stopped working 5 times, climate control stopped working 4 times, nav system sd card shorted out, lane departure operating erratically 2 times tire alert, cameras and lane departure warning are safety features Car was in shop 5 times for 72 days and Chevy says they cannot replicate issue I have all documentation from the service visits.
Stalling when braking and then accelerating. Car sputtered while on highway and then it stopped running . The car indicated to try to put it in neutral and start again. This did not work after several tries. The car will not successfully start up.
On July 20, 2024 I was leaving a stop sign to pull onto the highway. When I tried to accelerate, my car would not move. The engine attempted to get power, but it would not go. After a few minutes, the car would move but I could not get up to speed as quick as usual. A few days later, I was driving about 30 mph through town, and felt what I thought was my transmission slip, causing me to lose power/speed. On July 24th, I contacted my local GM dealer, and got the car in to get it fix. They told me it was a turbo valve, and changed it. There was no engine lights or clear evidence of what was wrong with my car, but they said that the issue had been fixed by the turbo valve change. I had my car back August 5th. On August 9th, I was going uphill on a highway, and my car lost power again, causing me to lose speed and power. I called the car dealership that worked on my car and told them that it was not fixed. My car did produce a check engine light this time, and I relayed that to the mechanics, and they said that they would look into it. I took it into the dealership that day, and they have been working on it since. The dealership has been in contact with GM, but no progress has been made. It has been in the shop since August 9th, it is currently September 18 and they are not fixing the problem. They say that because there is no engine lights/messages on the dash, that they are unsure of what is going on and how to fix it.
I purchased the vehicle new . When I took it in for a factory recall there was damages to the vehicle and dealer blamed me for it. I purchased it brand new. The dealer has gone out of business and GM and the new dealer will not take care of the factory recall since the damages were done by original dealer that sold it. My air conditioner went out as well and they did fix that. But still not able to fix the hidden damages on the vehicle I purchased new. They want to charge me to fix the damages before they fix the factory recall. I would have never know of the damages if there was no factory recall. Please help. I have been getting the run around since February and the lemon law or anyone will help me.
There have been 4 radios in the car installed and it has continually cause multiple issues with the electrical system. We’ve had the car in the shop for 7 different times and there is no correction as of now. Additionally, we’re continuing to have a constant rattling sound and it has been looked at and ‘corrected’ multiple times and there is still not a fix. We’ve had this car in the shop 10 different times over the two issues and still no correction nor any assistance from the manufacturer. Something has to give.
DRIVING 60 MILES PER HOUR, ON [XXX] IN WALPOLE MASSACHUSETTS THE POWER STEERING FAILED OF OUR 5 MONTH OLD CHEVY EQUINOX. I WAS UNABLE TO TURN WITH THE CURVED ROAD. I PRESSED BRAKES AS HARD AS I COULD, HIT GUARD RAIL. DASH BOARD ILLUMINATED "SERVICE POWER STEERING DRIVE WITH CARE". CAR TOWED TO BOCH, I WAS HOSPITALIZED. INSURANCE AND GM INSPECTED SUV, GM ESIS CONCLUDED 3 MONTHS LATER NO ISSUES WITH 2022 CHEVY EQUINOX EVEN THOUGH IT STILL DID NOT HAVE POWER STEERING. EQUINOX TOWED TO QUIRK WHERE WE BOUGHT THE SUV, 1 HOUR LATER CODES REVEALED INTERNAL MALFUNCTION OF SYSTEM NO STEERING AVAILABLE AT THIS TIME. WE ASKED FOR THIS CAR TO BE REPURCHASED UNDER THE LEMON LAW. 3 MONTHS LATER THE CAR WAS REPAIRED. WE HAD TO GO TO ARBITRATION UNDER THE LEMON LAW FOR GM TAKE THE LEMON BACK;.GM AND QUIRK WAS UNCOOPERATIVE AT EVERY NEGOTIATION I WILL NEVER BUY A GM OR A QUIRK CAR AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
We purchased this used 2022 Equinox on [XXX] from Hatfield Buick / GMC in Redlands. It is still under factory warranty with mileage currently at 17,700. In mid January 2024, the vehicle was difficult starting. After it started, I drove directly to the dealer in Redlands. They kept the car for nearly two weeks before they identified the electrical problem was in the factory radio mechanism. At that time, I was told there was a supply chain issue obtaining a replacement radio from the GM FACTORY and there was no eta. I told the service advisor I NEEDED MY CAR. He suggest they pull the fuse controlling the radio until the replacement radio was received. That way I could take the car home and regain use. The only problem with this temporary fix was it affected many inside the cabin functions, most directly all sounds of turn signals, etc were silent, the back up camera no longer functioned and mostly all these disabled functions made the use of the car DANGEROUS. On March 13th I sent the general manager and service tech an email asking the status to our problem. As of today, Sunday, March 17 no word from that dealership. I need your help resolving this problem or authorize that dealer to provide a temporary replacement and keep our vehicle until the necessary part to resolve is complete. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The car was parked, started up to pull out of the parking space, preceded to back up. The car moved a couple of inches out of the parking space. The car position was half in the parking space and half way in traffic. Then the car locked up with lights appeared on the dashboard, engine light comes on, ESC and car with wiggly lines. The car would not move forward, reversed, nor could I cut off the engine. Was afraid to take foot off brakes since the car would not cut off engine. Call the tow truck and it was towed to the dealer with engine running and lights still on. Dealer said they have not seen this before. After researching ESC lights on Equinox, complaints and concerns has been reported since 2018 on Equinox models. We did not have any problems prior to this nor any warning signs. Brought the car new 2022 Equinox, and this happen with 10, 385 miles on the car. The car never been in an accident. Danger and safety was the car was stuck in the middle of the street and partial in the parking space, making it dangerous for continued traffic and potential accident. The dealer still has the car.
vehicle crashed 3/8/23 driving south on rt 95 in sharon ma. power steering failed causing vehicle to crash into guard rail. traffic was moderate on all 3 lanes and appoching vehicles avoided multiple crashes. ma state police arrived & driver taken to mass general hospital baby car seat unoccupied at time of accident. vehicle dashboard lit up with power steering failure message. vehicle towed to dealership & gm inspected black box. after 100 days gm responded there is no problem with power steering. gm still refuses to provide information they obtained from black box. vehicle towed to dealership who sold car. within 20 minutes they diagnosed power steering rack is defective. gm remains nontransparent and denies responsibility for the accident.
Got a Smart Start Ignition Interlock installed and my vehicle caught on fire while parked.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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