Owner-reported complaints naming the fuel system system, filed with NHTSA
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Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2013 Chevrolet Impala submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
While driving vehicle warning light service stabilitrak....reduced engine power comes on. Vehicle then slows and can not drive over 20 to 30 mph. This has occurred randomly at highway speeds while driving on interstate in traffic. Sudden reduction caused traffic to have to slow quickly and almost caused a collision.
I DONT UNDERSTAND WHY MY CAR SHOWS NO MISFIRES UNTIL TODAY AND ITS THE FUEL CONTROL MODULE BUT IT RESETS AND GOES AWAY THEN BACK AGAIN LIKE ITS REMOTE CONTROL. WHILE STATIONARY BATTERY IS FAIR/ ALTERNATOR FAIR
MY CAR KEEPS TURNING OFF ON ME WHILE IM DRIVING
CAR STOPPED RUNNING AT INTERSTATE SPEED (70MPH) WITHOUT WARNING. GAS GAUGE SHOWS 1/4 TANK OF FUEL LEFT. THE CAR HAS ALSO DONE THE SAME THING ON A CITY STREET WITH 1/8 TANK OF FUEL LEFT.
THE FLOATING GAS GAUGE DOESN'T PROPERLY READ THE GAS LEVELS, EVEN AFTER REPLACING THE FUEL PUMP SYSTEM AND HOUSING. ONE MINUTE MY GAUGE SAYS I HAVE 120 MILES WORTH OF GAS WHEN I CUT THE CAR OFF. THE NEXT MORNING WHEN I GET IN THE CAR TO LEAVE, MY GAS GAUGE SHOWS 109 MILES THEN IT MIGHT JUMP DOWN TO 99. I CAN NEVER TELL HOW MUCH GAS I HAVE. THE ACTUATORS GO BAD IN EVERY MODEL, I'VE HAD A 2005, 2010 AND 2013 ALL OF WHICH ENCOUNTERED PROBLEMS WITH THE ACTUATORS GOING BAD DURING THE SUMMER MONTHS. WHEN YOU REPLACE ONE ACTUATOR, IT'S NOT LONG BEFORE IT GOES OUT AGAIN AND YOU NEED A NEW ONE.
"TAKATA RECALL" I PURCHASED A 2013 CHEVROLET IMPALA 02/2015. ONE MONTH LATER MY CAR STOPPED IN ME. I GOT THE CAR TOWED TO SERRA CHEVROLET. THEY SAID I WAS OUT OF GAS WHICH I DIDN'T BELIEVE CAUSE I WAS AT QTR OF TANK. THEY SAID WITH THE KIND OF ENGINE I HAD QTR OF A TANK MEANT EMPTY IN MY CAR. I DIDN'T BELIEVE THIS. IN 02/2016, ON MY WAY TO WORK, MY CAR STOP ON THE INTERSTATE. I GOT THE CAR TOWED TO SERRA CHEVROLET AGAIN. THEY SAID MY FUEL PUMP SENSOR AND SOMETHING ELSE WAS GONE. THEY USED MY EXTENDED WARRANTY THAT I PURCHASED W/ SERRA TOYOTA WHEN I BOUGHT THE VEHICLE. I LOST MY JOB DUE TO THIS PROBLEM WITH THIS CAR. IN 02/2017, THE CAR STOPPED ON ME AGAIN. I GOT THE CAR TOWED AGAIN TO SERRA ON 02/03/17. THEY SAID IT WAS MY FUEL PUMP SENSOR. I HAD TO PAY $420.21 OUT OF POCKET ON 02/09 TO GET MY CAR. THEY SAID MY EXTENDED WARRANTY HAD EXPIRED. I DON'T UNDERSTAND CAUSE MY POWERTRAIN WARRANTY HAVEN'T EXPIRED, I'M ALSO STILL PAYING FOR AN EXTENDED WARRANTY WITH MY CARNOTE BUT I CAN'T UTILIZE, AND I ONLY USED THE EXTENDED WARRANTY ONCE. ON 02/13/17 AFTER I GOT MY CAR FROM SERRA MY CAR STOP WHILE I WAS DRIVING AGAIN. I CONTACTED SERRA. THEY PAID FOR TOWING BUT I HAD TO PAY FOR AN EMC, WHICH WAS $329.18. AT THE TIME, MY CAR HAD 86,078 MILES. ON 4/28/2017, I DON'T KNOW WHAT THEY SAID WAS WRONG BUT I PAID $1,131.25 ON 05/15/2017. I DON'T THINK THEY KNEW WHAT WAS WRONG. ON 05/24/2017, MY CAR MESSED UP AGAIN, AND I HAD TO PAY $133.00. SERRA GAVE ME A $32.95 DISCOUNT CAUSE I'VE HAD TO SPEND SO MUCH MONEY. AT THIS TIME, I HAVE 90668 MILES ON MY CAR. ON 06/21 OR 27TH, MY SERPINTINE BELT BROKE AND I HAD TO PAY $468. TO HENDRIX CHEVROLET. THAT WAS THE CLOSEST CHEVY STORE WHERE MY CAR STOPPED. NOW 7/18/17 MY CAR IS BACK IN THE SHOP AT SERRA. THEY SAY MY CRANKSHAFT AND SOMETHING WITH MY MOTOR. MY CAR HAVE 93,586 MILES. I WAS SOLD A LEMON FROM SERRA TOYOTA. I HAVE PAID $2,481 SINCE.
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 25 MPH WITHOUT WARNING, THE VEHICLE LOST POWER AND STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP AND FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,936.
MY CAR BASICALLY JUST CUTS OFF ON ME WHILE DRIVING ALL KINDS OF SIGNS KEEP POPPING UP ON THE DASH THEN THEY'LL GO AWAY. IT HAS TOLD BE TO SERVICE MY STABILITY TRACK AND I WENT TO GET SERVICE AND THE PEOPLE SAY THAT'S NOT A PROBLEM AND THEY HAVE BUT IT ON THE MACHINE AND IT SAYS THERE IS NO PROBLEM I JUST DON'T KNOW ALL I DO KNOW IS WHEN I'M DRIVING IT CUTS OFF AND THEN SOME TIMES WHEN I'M DRIVING THE ENGINE POWER GETS REDUCED THEN I CAN'T GO OVER LIKE 20 IT DID THIS WHILE I WAS ON THE HIGHWAY I THANK GOD I DIDN'T GET HIT!
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE VEHICLE VEERED TO THE LEFT AND RIGHT. THE CONTACT ALSO STATED THAT SMOKE WAS BEING EMITTED FROM THE EXHAUST PIPES. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE FUEL INJECTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,386. DJR
WHILE HEADING SOUTH ON OHIO I675 JUST SOUTH OF I35, THE GAS WAS NO LONGER BEING PUMPED TO THE ENGINE. I WAS IN THE OUTSIDE LANE AND WAS ABLE TO GET THE CAR TO THE BREAKDOWN LANE ON THE RIGHT SIDE WITHOUT INCIDENT, BUT THE CAR WAS ALMOST STOPPED BY THE TIME I GOT IT TO THE BREAKDOWN LANE. I CALLED AAA AND THEN LANG'S AUTO DEALERSHIP TO MAKE SURE I COULD GET THE CAR IN ON A SATURDAY. AAA RESPONDED QUICKLY AND REPLACED THE FUSE FOR THE FUEL PUMP SINCE THIS WAS THE SECOND OCCURRENCE, THE FIRST WHILE DRIVING. THE CAR WAS ABLE TO MAKE IT TO LANG'S. THEY FOUND THAT THE DRAIN WIRE IN CONNECTOR X200 A1 SHORTED TO CIRCUIT 3640 A3 IN X200. THE FIX WAS TO RE-POSITION THE DRAIN WIRE TO NOT CONTACT THE FSCM WIRE TERMINAL AT X200. DOC ID 2585199 LOCATION K-16. HAD SEVERAL COMMUNICATIONS WITH LANG'S SERVICE AND DISCOVERED THAT THE MECHANIC KNEW THE FIX SINCE HE HAD DONE THIS BEFORE. I ASKED THE SERVICE MANAGER TO REPORT THIS TO GM TO HOPEFULLY CREATE A RECALL FOR THIS ISSUE. FROM THE SERVICE MANAGER: THE WIRING REPAIR WAS DONE AT A CONNECTOR IN THE RIGHT LOWER HUSH PANEL AREA BY THE LOWER DOOR HINGE. THE TECHNICIAN FOUND THIS DO TO EXPERIENCE AND PROPER DIAGNOSIS. THERE IS NOTHING THAT YOU DID TO CREATE THE PROBLEM. IT WAS NOT CORRECTLY MANUFACTURED FROM THE SUPPLIER OF THE HARNESS/CONNECTOR. AND: ALL WARRANTY REPAIRS ARE LOOKED AT BY GENERAL MOTORS BUT I WILL FORWARD YOUR CONCERNS TO MY AREA REPRESENTATIVE. MY CONCERN IS THERE ARE MORE ISSUES WITH THIS VEHICLE WHICH ARE KNOWN BUT NOT RECALLED. ON THE NEWS THIS MORNING SUBARU WAS BEING SUED FOR A SIMILAR ISSUE DUE TO SAFETY CONCERNS. I AM VERY CONCERNED THAT THERE WILL BE MORE ISSUES WITH THIS VEHICLE THAT COULD CAUSE A BREAKDOWN THAT I WILL NOT BE ABLE TO GET THE CAR OUT OF HARMS WAY. PLEASE CONTACT ME IF THERE ARE ANY RESULTS FROM THIS REPORTING INCIDENT. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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