2020 Chevrolet Silverado 1500 Visibility Problems

I noticed that the carpet behind the seat was wet and moldy in the truck so I started looking and noticed the rear window was leaking in two areas. This has obviously been going on for a while as it explains why the kids have been complaining about the smell back there. Since Florida is sub-tropical mold and mildew is a problem and a health issue. I investigated and found hundreds of complaints regarding this issue with failed sealant and cracks. I also discovered a service bulletin that describes the issue but GM refuses to fix it since they say it's not a safety or mechanical issue. Well, I happen to disagree with that since the leak causes the window to fog up and an unsafe environment for people to breath in mold spores in a small space. So, my visibility is impaired and I have to suffer with respiratory issues? This seems to be reason enough for them to perform a permanent repair at their expense, not mine and they can take it out of the designers pay, not mine. Can you help with this?

NHTSA ID

11678898

Incident

May 21, 2025

Rear sliding window is leaking from unknown area.

NHTSA ID

11641096

Incident

Feb 5, 2025

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while activating the rear window defroster, there was a crackling and sizzling electrical sound coming from the lower section of the windshield were the electrical components were located. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted but no assistance was offered. The failure mileage was 49,000.

NHTSA ID

11619082

Incident

Oct 8, 2024

Mileage

49,000 mi

While the vehicle was in operation, the drivers side mirror fell off. The is a safety risk as I was not able to use mirror to check for vehicles in blind spot or in left lane as I was driving. Not to mention, as per NYS vehicle and traffic law, vehicles have to have at least a drivers side rear view mirror while in operation. After the vehicle was parked, inspection of the mirror assembly found severely corroded swivel and corrosion on the bolts holding mirror on the truck.

NHTSA ID

11615850

Incident

Sep 22, 2024

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that moisture was leaking into the vehicle from the rear passenger’s side window. The vehicle was initially taken to a dealer where the window was resealed; however, the failure persisted. The vehicle was taken back to the dealer where it was discovered that there was crack in the rear passenger side window frame. The window frame was replaced but the failure persisted. The contact stated that mold might form inside the vehicle due to the failure. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.

NHTSA ID

11534817

Incident

Dec 4, 2022

Mileage

15,000 mi

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that there was condensation leaking from the rear window third pane. The contact observed discoloration near the condensation. The vehicle was taken to a dealer where it was diagnosed that the rear window needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.

NHTSA ID

11524793

Incident

Apr 30, 2022

Mileage

50,000 mi

Vehicle was parked. Rear window shattered.

NHTSA ID

11487314

Incident

Sep 29, 2022

When I drive this car on the free way or on a very windy day, a loud air gap is caused by the front driver and passenger window. It hasn't been inspected by the dealer or anything but I believe there could be something wrong with the quality of glass or the seal that hold the glass. I've also driven with the windows lowered on a windy day and saw the edge of the glass bend. I'm worried it's gonna snap or shatter one day. It's been happening since I bought it but I didn't notice until I drove on the free way.

NHTSA ID

11463967

Incident

Nov 14, 2020

The infotainment screen brightness is set too high, such that turning the brightness setting down enough for the infotainment screen to not be too bright turns the backlighting on the instrument cluster down to where it's almost unreadable. In this specific case I was trying to use Apple Maps through Carplay for navigation in an unfamiliar rural area, where lighting on the roads is almost inexistent besides in towns. During the day it's not too much of an issue, but any time between dusk and dawn one must make a choice between visibility out the windshield and being able to quickly read anything on the instrument cluster. It is my opinion that this issue is enough of a safety hazard to force GM to make changes, but unfortunately isn't the most egregious "feature" of this screen. That title belongs to what happens when you put the vehicle in reverse at night. It seems whoever designed it thought the view of the backup camera on the infotainment screen is the only thing you should be able to see, since it changes the brightness back to its daytime setting. This makes seeing out of the vehicle in any direction where the screen is even slightly in your view almost impossible. It also means you must wait a second or two for your eyes to adjust if you want to, for example, look at the backup camera on the screen then look out the rear window. In my case, even looking out the rear window into a garage with a light on was difficult after looking at the backup camera view. Add to all of this any kind of vision issues like needing prescription glasses or contacts, and your eyes are constantly trying to adjust between being able to see what your next turn might be and being able to read any signage that may be present. Simply put, it seems GM took the idea of making the vehicle a rolling smart device to be the primary use, even above having the ability to see where you're going safely.

NHTSA ID

11448505

Incident

Jan 22, 2022

BACKUP CAMERA ONLY IS FUNCTIONAL IN PERFECT WEATHER CONDITIONS. IF IT'S DARK WITH NO LIGHT, THE CAMERA HAS RESOLUTION SIMILAR TO A 1950 TUBE TV. IF IT'S RAINY OR CLOUDY, THE BACKUP CAMERA IS NOT FUNCTIONAL EITHER. THERE ARE NUMEROUS YELLOW LINES AND EXTREMELY POOR QUALITY PICTURE IN MANY OTHER CONDITIONS TOO. CHEVY HAS NOT DONE ANYTHING TO FIX THIS ISSUE IN MY TRUCK. THE VISIBILITY IS SO BAD I HIT MY TRAILER HITCH ON THE BUMPER 7' OFF OF MY HITCH LOCATION. I COULDN'T SEE THAT MY TRAILER WAS THAT CLOSE TO ME ON THE SCREEN

NHTSA ID

11389374

Incident

Oct 7, 2020

Mileage

2,668 mi

THIS VEHICLE WAS DELIVERED TO ME IN LATE MARCH 2020. NEW SMYRNA BEACH CHEVROLET SOLD ME TWO FAULTY VEHICLES. THE FIRST THEY TOOK BACK AND NOW THIS SECOND VEHICLES BACK UP CAMERA WORKS INTERMITTENTLY FROM DAY ONE. GM NOR THE DEALER SHIP CAN LOCATE THE REPLACEMENT PART AND THIS HAS BEEN ON-GOING FOR 3 MONTHS NOW. I DO NOT FEEL SAFE DRIVING A VEHICLE THAT HAS A FAULTY CAMERA. I FEAR THAT AS A RESULT, BODILY INJURY COULD RESULT TO SOMEONE ELSE. GM HAS FAILED TO GIVE ME AN ETA ON THE PART, FAILED TO PUT ME IN A LOANER VEHICLE, AND FAILED TO RESOLVE THE PROBLEM BY OFFERING ADEQUATE TRADE ASSISTANCE TO GET ME INTO A WORKING VEHICLE.

NHTSA ID

11340017

Incident

Mar 26, 2020

Mileage

800 mi

I HAVE A 2020 SILVERADO 1500 THE BACK UP CAMERA IS SO BRIGHT AT NIGHT TIME (THE SCREEN BRIGHTNESS AND ITS WHITE WASHED/ TOO HIGH OF CONTRAST) THAT IT MAKES IT UNSAFE TO BACK UP AT NIGHT TIME. I AM BLINDED BY THE SCREEN AND CANT EVEN USE THE SCREEN. *TR

NHTSA ID

11325525

Incident

May 22, 2020

Mileage

100 mi