Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2011 Chevrolet Suburban 1500 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 18 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
MY NAME IS [XXX] I'M THE OWNER OF A 2011 CHEVY SUBURBAN AND ONE DAY I TOOK MY WIFE TO THE HOSPITAL FOR SURGERY AND WHEN I CAME OUT AFTER 4 HOURS MY SUBURBAN HAD 2 CRACKS ON THE DASHBOARD ONE NEXT TO THE PASSENGER AIRBAG AND ONE NEXT TO THE LEFT ON TOP OF THE GAUGES PANEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
CRACKING DASH
THE DASHBOARD CRACKING
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE DASHBOARD WHERE THE AIR BAG COMPARTMENT WAS LOCATED WAS FRACTURED IN TWO SEPARATE LOCATIONS. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
DASH BOARD CRACKING IN MULTIPLE PLACES. ACCORDING TO DEALER PROBLEM NOTED MANY OF THE VEHICLES FROM 2008 TO 2014 SUV'S. GM. REPAIRED FEW VEHICLES WITH 200 DOLLAR DEDUCTIBLE.
DASHBOARD IS CRACKING IN DIFFERENT SPOTS, 2 PLACES IN THE LAST FEW MONTHS. I'M CONCERNED THAT IT CAN POSSIBLY COME APART WHILE I'M DRIVING. THE CRACKS HAPPENED WHILE DRIVING. I KNOW THE CRACK NEXT TO THE AIRBAG CRACKED BECAUSE THE MATERIAL IS TO THIN TO SUPPORT THE WEIGHT OF THE SPEAKER IN THE DASH, I'M GUESSING THE REST OF THE DASH IS ALSO MADE THE SAME WAY, SO ANY VIBRATION OR HITTING ANY POTHOLES IS CAUSING IT TO BREAK. I HAVE HEARD THAT THIS IS A BIG PROBLEM WITH ALL OF THESE GMS AND GMCS IN THE MID TO LATE 2000S. SOMETHING NEED TO BE DONE ABOUT IT BEFORE SOMEONE GETS HURT WHILE DRIVING THESE VEHICLES. GM KNOWS ABOUT THIS PROBLEM AND WON'T DO ANYTHING ABOUT IT. SO MUCH FOR THE GOVERNMENT BAILOUT! *TR
MAJOR CRACK HAS OCCURRED IN THE TOP OF THE DASH BOARD FROM NEAR THE WINDSHIELD TO THE TOP OF THE INSTRUMENT CLUSTER. DASH HAS CRACKED COMPLETELY THROUGH MAKING THE PLASTIC LOOSE. CONCERN WITH THE DASHBOARD IF THE AIRBAG DEPLOYS.
I HAVE 3 CRACKS IN THE DASH OF MY SUBURBAN. 1 IS IN THE FAR LEFT, FRONT CORNER OF THE PASSENGER SIDE AIR BAG, AND THE OTHER 2 ARE IN FRONT OF THE STEERING WHEEL, ABOUT 8 INCHES APART. MY CONCERN, ASIDE FROM PAYING SO MUCH MONEY FOR A VEHICLE AND HAVING THE DASH CRACK FOR NO REASON, IS THAT THE AIRBAG BEING DEPLOYED ON THE PASSENGER SIDE MAY SEND PLASTIC PIECES FLYING AT THE PASSENGERS FACE. THERE IS OBVIOUSLY A DEFECT IN THE PRODUCTION OF THESE DASHES, AS I HAVE READ OTHER PEOPLE STATE THE SAME ISSUE, IN THE SAME SPOTS. I ENCOURAGE GENERAL MOTORS TO ISSUE A RECALL ON THIS PART, AS IT COULD POSE A DANGEROUS SITUATION IN THE EVENT OF AN ACCIDENT. THE VEHICLE WAS PARKED DURING THE PERIOD THE DASH CRACKED. *TR
CRACKED DASHBOARD ON THE PASSENGER SIDE CLOSE TO THE AIRBAG
THE DASHBOARD ON MY 2011 SUBURBAN CRACKED ABOVE THE INSTRUMENT CLUSTER WHILE MY WIFE WAS STANDING AT A RED LIGHT. THOUSANDS OF PEOPLE ON A SPECIFIC FACEBOOK PAGE( 07-13 CRACKED DASH SAFETY HAZARD FOR ALL TRUCKS) FROM ACROSS AMERICA ARE EXPERIENCING THE SAME PROBLEM ON THERE GM SUV FROM 2007-2013 AND NO RECALL HAS BEEN PUT OUT BY GM. THE DEALERS WANT BETWEEN 1100 TO 1600 DOLLARS FOR THE REPAIR. GM HAS STATED IT IS HEAT RELATED BUT IT IS FROM INFERIOR MATERIAL THEY USED TO MAKE THESE DASH BOARDS. IF IT WAS HEAT RELATED EVERY CAR IN THE WORLD WOULD HAVE CRACKED DASHBOARDS.
VEHICLE DEVELOPED TWO CRACKS ON THE TOP OF THE DASHBOARD ASSEMBLY. ONE CRACK IS LOCATED ON THE PASSENGER SIDE OF THE VEHICLE, RUNNING FROM THE FORWARD-LEFT CORNER OF THE PASSENGER SIDE AIRBAG TO THE DEFROSTER VENT. THE OTHER CRACK IS ON THE DRIVER SIDE, INBOARD AND SLIGHTLY FORWARD OF THE INSTRUMENT PANEL "HUMP." CRACKS DISCOVERED WHILE VEHICLE WAS STATIONARY. I UNDERSTAND THIS TO BE COMMON, KNOWN MANUFACTURER DEFECT FOR THIS VEHICLE AND RELATED GENERAL MOTORS VEHICLES (E.G., GMC YUKON, YUKON XL, AVALANCHE, TAHOE, ETC.). THIS IS A SAFETY ISSUE DUE TO THE LOCATION OF THE CRACKS POTENTIALLY AFFECTING PASSENGER SIDE AIRBAG DEPLOYMENT, CREATING A DANGEROUS SHARDS OF FLYING PLASTIC IN THE EVENT OF A PASSENGER SIDE AIRBAG DEPLOYMENT, THE POTENTIAL NEGATIVE IMPACT ON THE STRUCTURAL INTEGRITY OF THE DASHBOARD AND SUBSEQUENT NON-COMPLIANT PERFORMANCE DURING A COLLISION, AND POTENTIAL DUST AND WATER INTRUSION INTO THE INTERIOR OF THE DASHBOARD THROUGH THE CRACKS WHICH WOULD AFFECT THE VARIOUS ELECTRONIC COMPONENTS LOCATED IN THE DASHBOARD INTERIOR. *JS
NOTICED DASHBOARD CRACK AT LEFT HAND SIDE OF PASSENGER AIR BAG COMPARTMENT AND ABOVE INSTRUMENT CLUSTER ON DRIVER'S SIDE. *TR
MY 2011 CHEVY SUBURBAN HAS TWO CRACKS ON THE DASH, BOTH CONNECTING TO THE AIRBAG. I HAVE CONCERNS OF THIS WEAKENING THE DASH WHICH COULD CAUSE SUDDEN DEPLOYMENT OF THE AIRBAG. I ALSO HAVE CONCERNS THAT IN THE EVENT OF DEPLOYMENT,, PIECES OF BROKEN PLASTIC COULD CAUSE INJURY, AS DID IN AN ACCIDENT OF ANOTHER VEHICLE. MY VEHICLE HAS BEEN GARAGED FOR A YEAR WHEN NOT USED. IT WAS PREVIOUSLY OWNED BEFORE THAT. THIS IS MY SIXTH SUBURBAN. THE KIND OF MONEY WE PAY FOR THESE, EVEN PREOWNED, SHOULD COVER BETTER THAN THE PLASTIC DASH THAT'S FALLING APART. THE WARRANTY HAD JUST EXPIRED ABOUT 4 MONTHS BEFORE I BOUGHT IT. IT WAS STILL UNDER THE 36000 MILES WHEN THE FIRST CRACK WAS NOTICED BUT TIME HAD EXPIRED. *TR
2011 CHEVROLET SUBURBAN 1500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO SERIOUS STRUCTURAL AND SAFETY ISSUES CONCERNING THE VEHICLE. *SMD THE CONSUMER STATED WATER WAS LEAKING INSIDE THE VEHICLE. ACCORDING TO THE INVOICE, THE DEALER FOUND THE WATER LEAK COMING FROM THE BODY SEAM BELOW THE DASH ALONG THE FIREWALL. THE PASSENGER AND DRIVER FRONT SEATS MADE A CHATTERING NOISE. THE DEALER GREASED THE TRACKS. THE ENGINE WAS NOT RUNNING CORRECTLY. THE DEALER REPLACED THE THROTTLE POSITION SENSOR. ALSO, THE FRONT WINDSHIELD WIPERS WERE INOPERATIVE, AS WELL AS THE REAR WINDSHIELD WIPER. THE DEALER FOUND NO POWER OPEN CIRCUIT AT THE CONNECTOR AND ALLEGEDLY REPAIRED THE WIRING TO THE WIPER HARNESS.
DASH CRACK AT PASSENGER AIRBAG. *TR
DASH CRACKED NEXT TO THE AIRBAG PANEL ON THE PASSENGER SIDE. THIS COULD CAUSE THE AIRBAG TO FAIL TO DEPLOY. *TR
BEGAN TO NOTICE A MOLD/MILDEW SMELL IN VEHICLE BOTH IN THE CABIN AND WHEN A/C ON. VEHICLE WAS TAKEN TO GM SERVICE DEALERS TO LOCATE PROBLEM. UNABLE TO LOCATE LEAK AT FIRST INSPECTION. ANOTHER GM DEALERSHIP ACKNOWLEDGED HEAVY MOLD SMELL IN VEHICLE UPON ENTERING, HOWEVER UNABLE TO LOCATE. CONSUMER BEGAN TO SEARCH FOR LEAK AND FOUND WATER HAD ACCUMULATED UNDER FLOORBOARD OF DRIVER'S SIDE. CARPET/PADDING SOAKED AND VERY STRONG MOLD ODOR UPON LIFTING OF CARPET. DEALER STILL HAS VEHICLE AS OF 12/30 AND NO LEAK CAN BE FOUND. MANUFACTURER NOTIFIED THAT SERVICE IS UNABLE TO LOCATE AND REPAIR. ADDITIONALLY, CONSUMER PROVIDED WITH A 2009 CHEVY SUBURBAN TO DRIVE AS LOANER VEHICLE. FOUND THAT THE LOANER ALSO EXHIBITED THE SAME LEAK UNDER DRIVER SIDE FLOORBOARD. DEALER WAS NOTIFIED IMMEDIATELY AND TO INVESTIGATE THAT VEHICLE LEAK AS WELL. *TR
2011 CHEVROLET SUBURBAN 1500. CONSUMER STATES WHEN THE TAILGATE IS COMMANDED TO LIFT IT RAISES BETWEEN 20% AND 50% AND THEN RETURNS TO THE BOTTOM AND LOCKS WITHOUT STOPPING *TGW THE CONSUMER STATED WHEN HE ARRIVED AT THE DEALER, THE TAILGATE LIFTED APPROXIMATELY 80% AND THEN WITHOUT WARNING AN EXPLOSIVE NOISE OCCURRED AND A VIOLENT DOWNWARD MOTION CAUSED IT TO CLOSE AND LOCK. THE CONSUMER WENT TO ANOTHER DEALER AND THE TAILGATE OPENED FULLY AND THEN CLOSED AND LOCKED WITHOUT COMMAND. THE CONSUMER STATED HE HAS BEEN TO THE DEALER SIX TIMES FOR THE FAULTY OPERATION OF THE TAILGATE. *JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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