Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2000 Chrysler Concorde submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 22 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
STEERING PROBLEM...FIRST WENT OUT TURNING TO THE LEFT ONLY..NOW IT MAKES TERRIBLE NOISE WHEN IT IS COLD TILL IT WARMS UP BUT POWER ONLY WORKS TURNING TO THE RIGHT...BEEN TOLD RACK NEEDS TO BE REPLACED.. *TR
RACK & PINION STEERING & NOW WHEEL BEARINGS. *TR
CHRYSLER CONCORDE LXI, MODEL YEAR 2000, MILEAGE 71930: LEAVING DRIVEWAY, TURNING RIGHT, UPON TRYING TO CENTER STEERING WHEEL AFTER TURN, IT WOULD NOT TURN BACK TO THE LEFT AND I RAN OFF THE ROAD TO THE RIGHT. MINOR DAMAGE. BACKED OUT AND ONLY COULD STEER LEFT WITH EXTREME EFFORT. MANAGED TO GET CAR BACK INTO THE DRIVEWAY. CALL MECHANIC, TOLD ME RACK AND PINION HAD FAILED - COMMON PROBLEM ON 2000 CONCORDE. IF I HAD BEEN TRAVELING AT HIGHWAY SPEEDS, THIS WOULD HAVE BEEN REALLY BAD. *AK
BACKING OUT OF OUR GARAGE (STRAIGHT WITHOUT TURNING) AT HOME; THE STEERING WHEEL SUDDENLY DIDN'T RESPOND TO ANY ACTION FROM DRIVER (MY WIFE) AFTER A "SNAPPING SOUND" WAS HEARD. NO PRIOR ACCIDENT OR KNOWN DAMAGE TO TRIGGER THIS. IF THIS WOULD HAVE HAPPENED WHILE DRIVING ON A HIGHWAY OR OTHER BUSY ARTERY, THE OUTCOME MIGHT HAVE BEEN WITH PERSONAL AND/OR MATERIAL CONSEQUENCES. HOPEFULLY THIS WASN'T THE CASE. THIS IS A CHRYSLER CONCORD XI 2000 WITH 38,000 MILES, AND OVERALL IN PRISTINE CONDITIONS. *JB
CHRYSLER 2000 CONCORDE LXI STEERING RACK FAILURE. *JB
MY WIFE AND SON WERE PARKING THE VEHICLE WHEN A CREAK FOLLOWED BY A LOUD POPPING NOISE OCCURED. AT THAT POINT, THE VEHICLE COULD NOT BE STEERED. THE VEHICLE WAS TOWED TO THE LOCAL CHRYSLER DODGE DEALER SHIP IN FRISCO, TX FOR ANALYSIS. SUBSEQUENT REPORT FROM THE DEALERSHIP WAS THAT BOTH PINS HOLDING THE TIE-ROD ENDS TO THE RACK AND PINION STEERING BOX HAD SHEARED. IN ADDITION, THE RACK AND PINION STEERING BOX HAD A CRACK. DON'T KNOW IF THE PINS SHEARED FIRST OR THE CRACK IN THE BOX CAME FIRST. THE STEERING WHEEL INSIDE THE CAR COULD BE ROTATED 360 DEG. IN EITHER DIRECTION WITH NO ACCOMPANING ACTION OF THE TIRES ON THE GROUND. ABSOLUTLY NO STEERING CONTROL WHATSOEVER! THIS WAS A TOTAL COLLOSAL MANUFACTUREING DEFECT IN THE STEERING THAT HAS HAPPENED BEFORE (CHECK THE WEBSITE COMPLAINT # 10053466) IN TUCSAN, AZ AROUND JANUARY OF 2004. MY RACK & PINION STEERING BOX WAS REPLACED AT 35K MILES BY THIS SAME DEALERSHIP WHILE STILL UNDER WARRENTY DUE TO A MALFUNCTION WHILE STEERING THE CAR. I'M JUST GREATFUL THAT MY WIFE AND SON WERE NOT OUT ON THE HIGHWAY WHEN THIS MAJOR FAILURE OCCURED. SOMEONE IS GOING TO GET KILLED IF THIS IS NOT FIXED! QUIT IGNORING THE FACT (CHRYSLER) THAT THERE IS A ENGINEERING DEFECT IN THIS VEHICLE MODEL! *NM
THE RACK AND PINION STEERING SYSTEM IN MY 2000 CHRYSLER CONCORDE FAILED TO OPERATE WITHOUT ANY WARNING. *NM
DT: THE CALLER STATED CAR WAS IDLING UP WHILE DRIVING, AND THEN IT STALLED. THIS HAPPENED ABOUT 20 TIMES WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE CAM SENSOR AND COMPUTER THROTTLE SENSOR WERE THE CAUSE OF THE FAILURE. THE TIE-ROD ENDS ALSO FAILED. THE ESTIMATED COST TO REPLACE THE SENSORS WAS $300-$400. THE CAR HAS A WARRANTY, BUT THIS PROBLEM WAS NOT COVERED UNDER THE WARRANTY.*AK
DT: DEER RAN IN FRONT OF CAR AND THE STEERING WHEEL WOULD NOT TURN THE VEHICLE. SHE LOST CONTROL OF VEHICLE AND IT HIT SOME TREES. UPON IMPACT, THE FRONT DRIVERS OR PASSENGER AIR BAGS DID NOT DEPLOY. IT HAPPENED WITHOUT WARNING. DEALER/ MANUFACTURER HAVE NOT BEEN CONTACTED YET.*AK
RACK AND PINION STEERING FAILED WITH 48000 MILES. *JB
I HAVE SEVERAL RATHER EXPENSIVE FAILING ITEMS ON MY CAR INCLUDING RECURRING ISSUES: HAD TO REPLACE THE R/P STEERING AT 65,000 MILES STEERING RACK HAD EXCESSIVE PLAY AT THE 'NEUTRAL' OR STRAIGHT POSITION; THE MOLDING AROUND ALL DOORS HAS PULLED AWAY FROM THE BODY OF THE CAR; REAR DOOR LOCKS NEED TO BE REPLACED DUE TO ELECTRICAL PROBLEM; LEFT TAILLIGHT GASKET LEAKS HAS RUINED INTERIOR OF THE CAR; PLASTIC TRIM AT THE BASE OF MY WINDSHIELD IS FLAPPING IN THE WIND; REPLACED STABILIZER BAR ENDS; ENGINE COOLANT OUTLET HOUSING WAS REPLACED DUE TO A LEAK FROM THE VENT FITTING - AND TO DATE I HAVE AT LEAST 3 MORE THINGS WE HAVE TO LOOK AT BEFORE I CAN SELL THIS HEEP.*AK
WHILE TURNING,THE STEERING WHEEL LOCKED UP TEMPORARILY. THE SHOP MECHANIC DETERMINED THAT PROBLEM PERTAINED TO THE STEERING RACK. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE STEERING LOSS WAS INTERMITTENT OVER A PERIOD OF TWO DAYS. THE STEERING WHEEL WAS LOOSE AND WOULD LOCK UP AT TIMES. *SC *JB
DURING 4 YRS OF OWNERSHIP, I AM EXPERIENCING THE WORST. I JUST HAD MY RACK AND PINION REPLACED AFTER STEERING WHEEL WOULD NOT RETURN OR WOULD LOCK IN PLACE AFTER MAKING A TURN LEFT OR RIGHT AND FEELING AS THOUGH THE CHASSIS WAS FALLING OUT FROM UNDERNEATH MY CAR. I WAS ALSO TOLD THAT I WILL NEED MY STABILIZER BAR REPLACED AFTER COMPLAINING ABOUT ERRATIC SHAKING SOMETIMES SEVERE WHEN MAKING A STOP WHETHER COMING OFF THE HIGHWAY OR DRIVING ON A STREET. IT HAS GOTTEN PRETTY BAD LATELY. I HAVE NOT BEEN IN ANY ACCIDENT SINCE PURCHASING MY CAR CUSTOM ORDERED. LAST YEAR I HAD TO HAVE MY ACTUATORS IN ALL DOORS EXCEPT DRIVER SIDE REPLACED DUE TO MALFUNCTION. WASN'T ABLE TO OPEN BY REMOTE OR MANUALLY EXCEPT WHEN I PUSHED THE REMOTE FIRST THEN LIFTED LOCK MANUALLY. I HAVE HAD MY DOOR RUBBERS REPLACED 2 YRS AFTER OWNERSHIP AND THEY NEED TO BE REPLACED AGAIN BECAUSE THEY HAVE PULLED FROM FRAME. RUBBER AROUND LIGHTS HAVE PULLED AWAY ALSO WHICH GIVES THE CAR A VERY 'CHEAP' LOOK. *NM
CONSUMER COMPLAINED ABOUT A STEERING PROBLEM. WHILE DRIVING 10 MPH AND TURNING VEHICLE TO THE LEFT IT LOST STEERING POWER AND IT WOULD NOT TURN LEFT. *AK
WHILE PULLING INTO A PARKING LOT STEERING MECHANISM BROKE. CONSUMER TRIED TO RESTART VEHICLE. CONSUMER HAD VEHICLE TOWED TO THE DEALER FOR ANALYSIS, AND MECHANIC CONFIRMED THAT THE MAIN BOLT CONNECTED TO RACK AND PINION SHEARED OFF. MECHANIC REPLACED THE RACK AND PINION AND THE BOLTS. *AK *MR
WHILE DRIVING POWER STEERING FAILED. THIS WAS CAUSED BY A FAILURE IN THE RACK AND PINION STEERING GEAR WHICH MUST BE REPLACED, PER THE DEALERSHIP.*AK
WHEN THE STEERING WHEEL WAS TURNED, THERE WAS A CLICKING NOISE. *JB
THE STEERING WHEEL WAS DIFFICULT TO TURN. *JB
RACK AND PINION STEERING WAS MAKING A RATTLING NOISE AND THEN IT FELT AS IF THE POWER STEERING WENT OUT, BUT ONLY IN ONE DIRECTION. THE DEALER SAID THE WHOLE LEFT RACK HAD TO BE REPLACED. THE VEHICLE HAD 47,000 MILES AND WAS THREE YEARS OLD.*JB
THE STEERING GEAR AND STRUTS NEEDED TO BE REPLACED.*JB
CONTACTED THE DEALER SEVERAL MONTHS AGO ABOUT RATTLING/LOOSE SOUNDS UNDER CAR AND THEY CLAIMED TO NOT FIND ANYTHING, BUT THIS COULD BE RELATED TO THE RACK & PINION ISSUE SINCE IT FAILED SOON AFTER.*AK
CONSUSMER IS HEARING A NOISE FROM UNDERNEATH VEHICLE. CONSUMER ASSUMES IT MAY BE THE TIE ROD. CONSUMER HAS BEEN TO THE DEALER TWICE, BUT THEY HAVEN'T FOUND ANYTHING WRONG. *AK THE DEALER REPLACED THE MOUNT, INSULATOR FOR FRONT SUSPENSION AND BEARING-SUSPENSION STRUT. *YH
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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