2002 Chrysler Town And Country Interior & seats Problems
Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Interior & seats reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
34
Latest Feb 20, 2013
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
8%
of 404 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
2
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
12
What this page shows
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2002 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 34 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming interior
The 25 most recent of 34, in the owner's own words
THE MANUAL DOOR LOCK ON THE SLIDING DOOR WILL NOT UNLOCK. BOTH AUTOMATICALLY OR MANUALLY. IT DOES THIS INTERMITTENTLY. MY VAN IS A WHEELCHAIR VAN AND THE SLIDING DOOR IS MY ONLY MEANS OF EXIT. I HAD A WHEELCHAIR VAN MECHANIC TAKE THE WHOLE LOCKING MECHANISM APART AND HE DISCOVERED THERE WAS A FLAW IN THE DESIGN OF THE DOOR ACTUATOR. HE MADE A MODIFICATION AND IT WORKED. THIS IS A BIG PROBLEM IN ALL YEAR MODELS OF THE CHRYSLER TOWN & COUNTRY VANS. IN AN EMERGENCY SITUATION, THERE IS NO WAY OF OPENING THE DOOR. THE MANUAL LOCK STICKS IN THE LOCKED POSITION AND WILL NOT RELEASE, EVEN UNDER FORCE. CHRYSLER IS WELL AWARE OF THIS PROBLEM. CHRYSLER COULD AT LEAST ADDRESS THE PROBLEM AND MAKE A RETROFIT PART FOR THESE DOORS. *TR
NHTSA ID
10499414
Incident
Feb 1, 2012
Mileage
62,000 mi
Interior & seats
Filed Jan 29, 2013
TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR WOULD NOT UNLOCK MANUALLY OR AUTOMATICALLY. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000. THE CURRENT MILEAGE WAS APPROXIMATELY 160,200.
NHTSA ID
10495121
Incident
Jan 15, 2013
Mileage
160,000 mi
Interior & seats
Filed Dec 13, 2010
TL*THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE RIGHT REAR PASSENGER SIDE DOOR WAS LOCKED TIGHT AND COULD NOT BE OPENED MANUALLY OR WITH THE ELECTRONIC KEY. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED. THE DOOR LOCK FAILED IN MARCH 2010. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 107,000.
NHTSA ID
10370333
Incident
Apr 13, 2010
Mileage
95,000 mi
Body & structureInterior & seats
Filed Nov 18, 2010
SLIDING DOOR LOCKS FAIL TO OPERATE REMOTELY. *TR
NHTSA ID
10366724
Incident
Jul 10, 2010
Mileage
80,000 mi
Interior & seats
Filed Jun 7, 2010
WHILE REMOVING A BIKE RACK FROM THE TRUNK OF MY 2002 TOWN & COUNTRY MINI VAN, MY HAND SLIPPED SHUTTING AND TRAPPING THE FINGERS ON MY RIGHT HAND IN THE DOOR JAM. SINCE MY FINGERS WERE IN THE WAY, THE TRUNK WOULDN'T SHUT SECURELY AND THEREFORE, THE TRUNK RELEASE WOULD NOT WORK. WHEN I TRIED TO OPEN THE TRUNK WITH MY LEFT HAND, IT JUST DINGED AT ME THREE TIMES AND STAYED TIGHT ON MY HAND. MY FINGERS QUICKLY BEGAN LOOSING FEELING. SEEING AS I HAD NO ADULTS AVAILABLE TO ASSIST, I STARTED TRYING TO PULL MY HAND OUT AS MY DAUGHTER CALLED 911. THE RING ON MY RIGHT HAND WAS KEEPING THE TRUNK OPENED JUST BARELY FAR ENOUGH WHERE I COULD PULL MY HAND OUT, BUT IN DOING SO I MANAGED TO SCRAPE A LARGE PORTION OF SKIN OFF ONE OF MY FINGERS AND MY KNUCKLES WERE BLEEDING. IF IT HADN'T BEEN FOR THAT RING, I AM CERTAIN I WOULD HAVE NEEDED THE PARAMEDIC' ASSISTANCE TO BREAK OPEN THE DOOR. THIS WOULD HAVE LEFT ME TRAPPED FOR AT LEAST 5 MORE MINUTES. AS IT IS, MY INDEX FINGER HAS BEEN NUMB FOR THREE DAYS. BY THE GRACE OF GOD, I ONLY SUFFERED THIS TEMPORARY NUMBNESS AND MINOR SCRATCHES. I AM DEEPLY CONCERNED FOR MY CHILDREN'S SAFETY AS IT WOULD HAVE CRUSHED THEIR LITTLE HANDS. YOU WOULD THINK A 2002 MODEL WOULD HAVE THE SAFETY FEATURE THAT WOULD DETECT AN OBSTRUCTION AND NOT CLOSE OR AT LEAST BE ABLE TO REOPEN IMMEDIATELY. VERY CONCERNING. *TR
NHTSA ID
10334938
Incident
Jun 3, 2010
Mileage
110,300 mi
Interior & seats
Filed Jan 19, 2010
I HAVE A 2002 CHRYSLER TOWN AND COUNTRY VAN AND COME TO FIND THAT THE PASSENGER SLIDING DOOR IS UNABLE TO OPEN AT ALL. I TRIED TO DISCONNECT THE BATTERY AND OPEN IT, NOTHING WORKS, IT IS LOCKED SO TIGHT THE DOOR WILL NOT UNLOCK. *TR
NHTSA ID
10300286
Incident
Jan 1, 2010
Mileage
83,000 mi
Interior & seats
Filed Sep 16, 2009
TL*THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT INTERMITTENTLY THE REAR DRIVER SIDE DOOR OPENS. AS A CONSEQUENCE HER CHILD COULD EXIT THE VEHICLE WHILE IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIANS WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. SHE IS IN THE PROCESS OF CONTACTING THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 85600. BL
NHTSA ID
10284111
Incident
Aug 10, 2009
Mileage
85,600 mi
ElectricalInterior & seats
Filed Jun 23, 2009
2002 CHRYSLER TOWN & COUNTRY LXI. TURN SIGNAL INDICATOR LIGHTS INSIDE VEHICLE ARE MALFUNCTIONING, WE ARE UNAWARE IF THEY MALFUNCTION OUTSIDE, OTHER LIGHTS ARE SHORTED OUT INSIDE IN THE "DASH" AREA. THESE ARE ALL INDICATORS OF AN ELECTRICAL SHORT SOMEWHERE IN THE VEHICLE. ALSO THE POWER REAR DOOR ON THE DRIVER'S SIDE DOES NOT OPEN USING THE KEYPAD WHEN IT IS COOL OR RAINING. WE WERE TOLD BY DEALERSHIP AT THE TIME OF PURCHASE THAT IT DIDN'T OPERATE AT ALL AND NEEDED A NEW MOTOR, THAT'S WHY WE WERE "GETTING A GOOD PRICE". THE REAR POWER DOORS WILL BOTH ALSO ALMOST CLOSE ALL THE WAY, AND THEN OPEN FOR NOT REASON, I.E. NOTHING IN THE WAY AT ALL. THE REAR POWER DOORS WILL ALSO NOT CLOSE IF YOU ARE ON A VERY SLIGHT SLANT. THE LIFTGATE GIVES A HARD TIME LATCHING WHEN USING KEYPAD. THE VEHICLE WAS PURCHASED IN OCTOBER 2008 PREOWNED FROM A DEALERSHIP. THESE ISSUES CAUSE A MAJOR SAFETY THREAT. OTHERS WITH THE SAME MAKE, MODEL AND YEAR ARE HAVING SIMILAR PROBLEMS. I FEEL THAT THIS VEHICLE HAS MANY PROBLEMS AND SHOULD BE RECALLED AT LEAST FOR THE FAULTY WIRING AND ELECTRICAL SYSTEM. *TR
NHTSA ID
10274760
Incident
Mar 5, 2009
Mileage
105,000 mi
Interior & seats
Filed Jul 19, 2007
WHILE THE VEHICLE IS IN MOTION, THE REAR HATCH OPENS. THE CAR IS EQUIPPED WITH A POWER LIFTGATE. THIS OCCURRED TWICE DURING ONE TRIP TODAY. ONCE WITH THE DOOR CLOSED VIA THE POWER MECHANISM, AND AGAIN AFTER CLOSING THE DOOR MANUALLY. IT HAD PREVIOUSLY OCCURRED ONCE BEFORE, ABOUT 2 YEARS PREVIOUS. *JB
NHTSA ID
10196886
Incident
Jul 19, 2007
Mileage
53,000 mi
ElectricalInterior & seats
Filed Aug 15, 2006
2002 CHRYSLER TOWN & COUNTRY LX MINIVAN INSTRUMENT CLUSTER/GAUGES STOPPED WORKING. NO TURN SIGNALS, NO GAUGES MPH, FUEL, RPM, OIL, ETC. ALSO NO ENGINE LIGHTS, ABS, OVERHEAT, ETC. NOTHING WITHIN THE INSTRUMENT CLUSTER WORKS. DANGEROUS TO GET HOME DRIVING WITHOUT SPEEDOMETER, & TURN SIGNALS! I SAW A SIMILAR RECALL FOR THE PT CRUISER. COULD THIS BE THE SAME SOFTWARE GLITCH IN THE T&C MICROPROCESSOR AS WELL. PLEASE ISSUE A RECALL!!! *JB
NHTSA ID
10165562
Incident
Aug 9, 2006
Mileage
50,500 mi
Interior & seats
Filed Aug 9, 2006
WHEN CRUISING HIGHWAY WITH A/C ON, THE RIGHT REAR SPEAKER HEATS UP VERY HOT TO THE TOUCH. WE TESTED IT, WHICH IS RELATED TO A/C ON BECAUSE WHEN TURN A/C OFF IT COOLS DOWN IN 5 MINUTES. TOOK IT BACK TO DEALER EVEN AFTER THEY REPAIRED THE RECALL. THEY STATE IT IS ONLY THE LEFT SPEAKER THAT IS HEATING UP NOT THE RIGHT LIKE OUR EXPERIENCE. THEY REFUSED TO LOOK INTO IT UNLESS WE PAY FOR THEIR TECHNICIAN'S TIME. I MENTIONED HOW DANGEROUS A SPEAKER FIRE COULD BE INSIDE NEXT TO OUR KIDS. AS I LEFT A SERVICEMAN SAID WE COULD FIX IT IF YOU PAY US. NO FIRE INCIDENT YET BUT, IT SURE HEATS UP WHEN WE TRAVEL AND THE A/C IS ON. *JB
NHTSA ID
10165080
Incident
Aug 9, 2006
Mileage
30,000 mi
AirbagsInterior & seats
Filed Jul 13, 2006
I SADLY OWN A 'CHRYSLER' TOWN AND COUNTRY AWD 2002 MINIVAN WITH MANY ELECTRICAL AND MECHANICAL PROBLEMS THAT I'M FORCED TO LIVE WITH, BUT THE FOLLOWING SAFETY ISSUES ARE INTOLERABLE. FIRST, THE INTERMITTENT AIR BAG LIGHT, NOW ON STEADILY. SECOND, THE INTERMITTENT NON-FUNCTIONING HORN, NOW DOES NOT WORK AT ALL, CRUISE CONTROL DOES NOT WORK AND RADIO BUTTONS ON STEERING WHEEL DOES NOT WORK. CHRYSLER CORP DENIES MAJOR SAFETY PROBLEM EXISTS YET ITS A COMPLAINT THAT'S ALL OVER THE WEB AMONG ITS MANY OTHER PERSISTENT PROBLEMS. CHRYSLER SAYS ITS SOUNDS LIKE THE PROBLEM MAY BE IN THE "CLOCK SPRING" IN THE STEERING COLUMN. I SAY ITS SOUNDS LIKE THE PROBLEM MAY BE IN THE CARE OR LACK OF CARE OF CHRYSLER ON REAL SAFETY ISSUES ON THEIR PRODUCTS. EVENTS THAT LEAD UP TO THE FAILURE ARE NONE, PRODUCT IS JUST SIMPLY DEFECTIVE AND FAILS ON ITS OWN. CONSEQUENCES FOR THIS FAILURE CAN BE CATASTROPHIC, THIS IS NOT ROCKET SCIENCE, NO HORN AND NO AIR BAG NO BRAINS! CHRYSLER NEEDS TO WAKE UP AND RECTIFY THIS SAFETY PROBLEM, MANY OTHER OWNERS HAVE THIS PROBLEM AND THE GOVERNMENT AND OR THE MEDIA NEEDS TO "GET INVOLVED BEFORE SOMEONE DIES" IF IT HASN'T "GOD FORBID" ALREADY HAPPENED. I WILL BE CONTACTING THE SECRETARY OF TRANSPORTATION AND THE MEDIA TO SEE IF A SOLUTION CAN BE FOUND RAPIDLY. *JB
NHTSA ID
10162351
Incident
May 1, 2004
Mileage
45,000 mi
Interior & seats
Filed Apr 7, 2006
I HAVE TAKEN MY TC LIMITED IN FOR REPAIR FOR THE LEFT SIDE SLIDING DOOR FOR THE 5TH TIME, AND EACH TIME I TAKE IT IN FOR REPAIR THE SAME THING IS WRONG WITH IT MOTOR REPLACEMENT!!! THIS IS AN ISSUE THAT REALLY NEEDS TO BE TAKEN CARE OF. IF ANYONE HAS ANY INFORMATION ON WHAT I CAN DO SINCE THIS IS THE 5TH TIME WITH THE SAME PROBLEM PLEASE LET ME KNOW. *JB
NHTSA ID
10154853
Incident
Apr 7, 2006
Interior & seats
Filed Mar 1, 2006
RH SIDE DOOR INTERMITTENTLY FAILS TO OPEN. IT WAS REPAIRED UNDER WARRANTY AT 30861 MILES. NOW FAILING AGAIN. DEALER SAYS OVER $400 TO REPAIR. I BELIEVE THIS IS A SAFETY ISSUE SINCE THE DOOR BECOMES NEARLY IMPOSSIBLE TO OPEN AND DOES NOT CLOSE PROPERLY AFTER IT FAILS TO OPEN ELECTRICALLY. I BELIEVE THAT CHRYSLER NEEDS TO REPAIR IT PROPERLY, OR HAVE A SAFETY RECALL ON THIS DEFECTIVE MECHANISM. *NM
NHTSA ID
10151585
Incident
Dec 1, 2005
Mileage
56,000 mi
Interior & seats
Filed Mar 1, 2006
REAR HATCH LATCH, SUBJECT OF A PREVIOUS SAFETY RECALL IS FAILING. WHEN THE OPEN BUTTON IS PUSHED, THE LATCH OPENS PART WAY AND REMAINS LIKE THAT. DEALER WANTS HUNDREDS OF DOLLARS TO REPAIR IT. I HAVE NOT AUTHORIZED THAT REPAIR SINCE I BELIEVE AS A PREVIOUSLY DEFECTIVE AND RECALLED PART, IT SHOULD BE REPAIRED AT NO COST TO ME. *NM
NHTSA ID
10151582
Incident
Jan 1, 2006
Mileage
58,500 mi
Interior & seats
Filed Jan 15, 2006
Crash reported2 injuries reported
02 CHRYSLER TOWN AND COUNTRY WAS REAR-ENDED BY ANOTHER VEHICLE. DRIVE SEAT BACK COMPLAPSED, EJECTING DRIVER OF TOWN & COUNTRY TO REAR OF VAN.
NHTSA ID
10147809
Incident
Dec 11, 2005
Mileage
15,000 mi
Interior & seats
Filed Nov 28, 2005
1 injury reported
DT: THE CONTACT STATED THE SLIDING PASSENGER DOOR OF VAN CLOSED ON THE CONTACT'S LEG. HE OPENED THE DOOR REMOTELY, AND WHILE IT WAS OPENING, HIS SHOULDER BUMPED THE DOOR, CAUSING THE DOOR TO REVERSE. THE CAUSE OF THIS INCIDENT WAS UNKNOWN BECAUSE NO CONTACT HAS BEEN MADE WITH THE DEALER OR MANUFACTURER. AS A RESULT OF THIS INCIDENT HE SUSTAINED MINOR INJURIES.*AK
NHTSA ID
10143788
Incident
Nov 24, 2005
Mileage
133,708 mi
Interior & seats
Filed Oct 25, 2005
PRIOR TO 15K MILES, REAR HATCH ON VAN WILL NOT OPEN. BOUNCED BACK AND FORTH BETWEEN SEVERAL DEALERS AND NEVER REPAIRED. # YEARS AND 60K MILES LATER, CHRYSLER SAYS THE WARRANTY IS EXPIRED AND THAT THEY ARE NOT LIABLE. ALL COMPLAINTS AND REAIR ATTEMPTS ARE DOCUMENTED.
NHTSA ID
10140771
Incident
May 1, 2002
Mileage
15,000 mi
Interior & seats
Filed Aug 31, 2005
Crash reported3 injuries reported
DT: THE CONTACT STATED ON 5-7-05 VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE GOING APPROXIMATELY 50 MPH. THE CONTACT WAS SITTING STILL IN HIS VEHICLE AT THIS TIME. THE VEHICLE WAS TOTALED BY THE ACCIDENT. THE PASSENGER'S SIDE AND DRIVER'S SIDE SEATS FELL BACKWARD. HE DID NOT HAVE PICTURES OF THE SEATS. HIS WIFE, A PASSENGER IN THE VEHICLE, HIT HER RIGHT SHOULDER AND ARM ON THE DOOR POST OF THE VAN. THE DAY AFTER THE ACCIDENT HER ARM WAS BLACK. ALSO, THE CONTACT HIT HIS HEAD ON A COOLER, AND HIS HANDS WERE TIGHTLY GRIPPING THE STEERING WHEEL. HE HAD A COMPRESSION INJURY BETWEEN HIS THUMB AND FINGERS ON HIS LEFT AND RIGHT HANDS. THE CONTACT CALLED CHRYSLER ON 5-15-05. SOMEONE CAME OUT TO INSPECT THE VAN. ON THIS SAME DAY CHRYSLER WROTE HIM A LETTER STATING THAT THE SEATS DID WHAT THEY WERE DESIGNED TO DO , AND THEY WERE NOT RESPONSIBLE. THE CONTACT STATED THAT IF HIS GRAND CHILD WAS IN THE BACK SEAT AT THIS TIME HE WOULD HAVE BEEN A FATALITY. *AK
NHTSA ID
10134976
Incident
May 7, 2005
Mileage
57,000 mi
Interior & seats
Filed Jul 27, 2005
2002 TOWN AND COUNTY LXI SOMETIMES LIFTGATE WILL NOT OPEN WITH POWER BUTTON, REMOTE CONTROL, NOR MANUALLY. A DINGING/BELL NOISE OCCURS WHEN IT FAILS. SOMETIMES POWER SLIDING DOOR WILL NOT CLOSE WITH POWER BUTTON NOR REMOTE CONTROL. DOOR BEGINS PROCESS TO CLOSE AND BEFORE IT LATCHES, IT KICKS BACK OPEN. I PURCHASED THIS VEHICLE IN 2004 FROM MY PARENTS WHO PURCHASED IT NEW FROM THE DEALER. THEY HAD THE SAME PROBLEMS FROM TIME OF PURCHASE, BUT THE DEALER COULD NEVER GET IT TO DUPLICATE THE PROBLEM. IT SEEMS TO BE REOCCURRING AND HAPPENING MORE OFTEN.INCIDENT DATE AND FAILURES ONLY REFLECT MY EXPERIENCES, NOT MY PARENTS.INCIDENT DATE IS ONLY FOR THE FIRST, BECAUSE THERE HAVE BEEN MANY. I WOULD LIKE TO TAKE MY VEHICLE IN AND HAVE THIS FAILURE/PROBLEM RESOLVED, BUT WANTED TO FIND OUT ABOUT OTHER COMPLAINTS, SINCE THERE HAS NOT BEEN A RECALL. I DID READ ABOUT ANOTHER INVESTIGATION CONCERNING A SIMILAR PROBLEM WITH THE LIFTGATE.
NHTSA ID
10130373
Incident
Dec 24, 2004
Interior & seats
Filed Jun 21, 2005
1 injury reported
DT: CALLER'S SON WAS GETTING OUT OF VAN AND WITHOUT WARNING THE AUTOMATIC DOOR CLOSED ON HIS HEAD. CALLER SAID IT TOOK A LOT OF FORCE TO GET THE DOOR TO OPEN. THE MORE SHE PUSHED THE HARDER IT WAS TO OPEN DOOR. SHE BELIEVED HER SON WAS UNABLE TO SET OFF SENSOR TO STOP DOOR. HER SON WAS ALMOST 4 YEARS OLD ,AND WAS A BIT SHOOK UP.UI*AK
NHTSA ID
10126021
Incident
Jun 19, 2005
Mileage
36,000 mi
Interior & seatsExterior lighting
Filed Mar 24, 2005
THE CONSUMER STATED WHILE DRIVING AT NIGHT THE HEADLIGHTS FAILED INTERMITTENTLY. *AK *SC THE PART(S) WERE ON BACK ORDER ACCORDING TO CHRYSLER. THE CONSUMER LATER LEARNED THAT CHRYSLER CHANGED SUPPLIERS OF THE SWITCH. THE INTERNAL SHIFT LIGHT AND OR (THE PRNDL) WAS ERRATIC, IN WHICH IT WOULD SOMETIMES BE HIGHLIGHTED. *SC *JB
NHTSA ID
10109392
Incident
Jan 5, 2002
Mileage
40,000 mi
Interior & seats
Filed Dec 3, 2004
THE AUTOMATIC REAR LIFTGATE FAILS TO OPEN WITH KEY PHOB. THE DOOR LOCKING MECHANISM MUST BE PLAYED WITH BY INSERTING THE KEY IN ORDER TO GET THE LOCKS TO FUNCTION. THIS OCCURS MOSTLY WHEN TEMPERATURE IS BELOW 45 DEGREES. THE DEALERSHIP STATED THAT THE REAR LATCH NEEDS TO BE REPLACED. *JB THE CONSUMER WAS INFORMED THAT CHRYSLER HAD REPLACED NUMEROUS REAR LATCHES. *SC
NHTSA ID
10099087
Incident
Sep 30, 2003
Interior & seats
Filed Oct 7, 2004
1 injury reported
THE MID ROW PASSENGER SIDE SEAT FLIPPED FORWARD WHILE OCCUPIED. AS A RESULT, THE OCCUPANT SMASHED HIS HEAD ON THE BACK OF ANOTHER SEAT. *AK
NHTSA ID
10095382
Incident
Sep 20, 2004
Mileage
35,000 mi
Interior & seats
Filed Aug 14, 2004
2 injuries reported
I OWN A 2002 CHRYSLER TOWN & COUNTRY LXI MINI VAN. THE PROBLEM I HAVE NOTICED IS WITH THE PASSENGER SEATS (SECOND ROW). THEY ARE BUCKETS (NOT BENCH) AND CAN SWIVEL FORWARD TO ALLOW ACCESS TO THE THIRD ROW. IN ORDER TO PLACE THE SEAT BACK INTO POSITION AFTER A PERSON HAS ENTERED OR EXITED THE VEHICLE, YOU MUST SLAM THE SEAT BACK INTO THE FLOOR. IF THIS IS NOT DONE HOWEVER, THE SEAT APPEARS TO GO BACK INTO PLACE. IF YOU ARE NOT EXPERIENCED WITH THIS, THE SEAT DOES NOT LOCK BACK INTO THE FLOOR. APPROXIMATELY ONE AND A HALF YEARS AGO, MY MOTHER ENTERED THE BACK SEAT AND THEN PULLED THE SECOND ROW SEAT BACK, TO WHERE SHE THOUGHT IT WAS IN PLACE. MY 2 YEAR OLD DAUGHTER WAS THEN PLACED INTO THE CAR SEAT IN THAT SECOND ROW SEAT. WE DROVE AWAY IN THE PARKING LOT BUT AT THE FIRST STOP WITH BRAKES THAT SEAT SLAMMED FORWARD, CRUSHING MY DAUGHTER'S FACE INTO THE HARD PLASTIC SEAT IN FRONT OF HER. THERE IS ALSO A SORT OF HARD PLASTIC HANDLE ON THAT FRONT SEAT THAT IS RIGHT AT CHEEK LEVEL. MY DAUGHTER FORTUNATELY CAME AWAY WITH A BRUISED CHEEK AND BLACK EYE, BUT I FELT VERY LUCKY THAT SHE DID NOT FRACTURE ANY OF HER FACIAL BONES. WE HAVE BEEN VERY CAREFUL SINCE, BUT JUST 2 WEEKS AGO, THIS HAPPENED AGAIN, THIS TIME WITH MY TWO YEAR OLD SON. AGAIN, SOMEONE WHO DID NOT REALIZE HOW HARD YOU MUST SLAM THE SEAT DOWN TO GET IT TO LOCK INTO PLACE GOT INTO THE BACK SEAT. AGAIN, AT THE FIRST STOP, MY SON SLAMMED FORWARD IN HIS CAR SEAT, CRUSHING HIS FACE INTO THE FRONT SEAT. HE TOO CAME AWAY WITH A BLACK EYE AND AGAIN WE FELT FORTUNATE THAT THERE WAS NO OTHER INJURY. I SIMPLY WANTED TO REPORT THIS HAZARD, HOPING THAT CHRYSLER WILL THINK ABOUT THE DESIGN OF THESE SEATS. THE SEATS SHOULD NOT BE ABLE TO APPEAR IN NORMAL POSITION WITHOUT BEING LOCKED.*AK
NHTSA ID
10086872
Incident
Jul 27, 2004
Mileage
57,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own