2002 Chrysler Town And Country Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2002 Chrysler Town And Country, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Steering7615.4%
- Airbags6713.6%
- Electrical6112.3%
- Engine387.7%
- Interior & seats346.9%
- Transmission326.5%
- Exterior lighting244.9%
- Brakes234.7%
- Fuel system224.5%
- Body & structure193.8%
- Seat belts173.4%
- Suspension173.4%
- Visibility163.2%
- Tires & wheels122.4%
- Other / unspecified112.2%
- Powertrain (other)81.6%
- Driver assistance61.2%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
THE POWER STEERING QUITS WORKING AT TIMES WHEN ITS RAINING. IT WILL NOT WORK MANY TIMES WHEN I CRANK IT UP IF ITS BEEN RAINING. ITS HAS STOPPED WORKING WHILE ON THE INTERSTATE, CITY STREETS, WHILE TURNING ONTO ANOTHER STREET OR ROAD, AND AT STOP SIGNS. I HAVE HAD THE DRIVE BELT, POWER STEERING PUMP, TENSION IDLER REPLACED AND NOTHING HELPS. I HAVE TAKEN IT TO JOHN GREENE CHRYSLER DODGE IN MORGANTON NC, AND OTHER REPAIR CENTERS. NO ONE HAS BEEN ABLE TO FIX THE PROBLEM.
WHILE SLOWING FOR A TURN MY VAN STARTED MAKING WHINING NOISES THEN THE POWER STEERING STOPPED WORKING. GOT OUT AND LOOKED AND FOUND FLUID LEAKING ON THE GROUND. NOW THERES NO POWER STEERING. *TR
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH, THE FRONT DRIVER AND PASSENGER AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE POLICE WAS PRESENT AND A REPORT WAS FILED. THE DRIVER AND PASSENGER WERE INJURED AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO GALEANA CHRYSLER JEEP RAM (14375 S TAMIAMI TRL, FT MYERS, FL 33912), BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
TAKATA RECALL
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
The contact owns a 2002 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle would suddenly jerk and hesitate. Also, the speedometer failed to operate as needed. Additionally, while depressing the brake pedal, the vehicle failed to immediately stop with the pedal extended to the floor. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 9,346.
PROBLEMS W AUTOMATIC DOORS. ELECTRICAL MECHANICS CANNOT FIND REASON WHY REPEATED PROBLEMS W CLOSING BACK AUTOMATIC SLIDING DOORS. SOMETIMES THEY GET ALMOST CLOSED AND GO BACK. OTHER TIMES THEY DONT OPEN WITH FOB OR BUTTON INSIDE CAR
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
The contact owns a 2002 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, an abnormal sound was heard coming from the vehicle, and a fuel odor was detected. The vehicle was towed to an independent mechanic, who diagnosed that the serpentine belt had fractured and severed the fuel line, causing fuel to spill onto the engine. The mechanic replaced the serpentine belt and trimmed the fuel line; however, the failure recurred. The vehicle was towed back to the mechanic, and the mechanic bent the clamps on the serpentine belt and reattached the belt. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,000.
The contact owns a 2002 Chrysler Town & Country. The contact stated while the vehicle was running, the engine would misfire. The contact stated that the check engine warning light was illuminated. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was 134,492.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
THE MANUAL DOOR LOCK ON THE SLIDING DOOR WILL NOT UNLOCK. BOTH AUTOMATICALLY OR MANUALLY. IT DOES THIS INTERMITTENTLY. MY VAN IS A WHEELCHAIR VAN AND THE SLIDING DOOR IS MY ONLY MEANS OF EXIT. I HAD A WHEELCHAIR VAN MECHANIC TAKE THE WHOLE LOCKING MECHANISM APART AND HE DISCOVERED THERE WAS A FLAW IN THE DESIGN OF THE DOOR ACTUATOR. HE MADE A MODIFICATION AND IT WORKED. THIS IS A BIG PROBLEM IN ALL YEAR MODELS OF THE CHRYSLER TOWN & COUNTRY VANS. IN AN EMERGENCY SITUATION, THERE IS NO WAY OF OPENING THE DOOR. THE MANUAL LOCK STICKS IN THE LOCKED POSITION AND WILL NOT RELEASE, EVEN UNDER FORCE. CHRYSLER IS WELL AWARE OF THIS PROBLEM. CHRYSLER COULD AT LEAST ADDRESS THE PROBLEM AND MAKE A RETROFIT PART FOR THESE DOORS. *TR
TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR WOULD NOT UNLOCK MANUALLY OR AUTOMATICALLY. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000. THE CURRENT MILEAGE WAS APPROXIMATELY 160,200.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS AT DRIVING VARIOUS SPEEDS THE ENGINE STALLED WITHOUT PRIOR WARNING. THE ENGINE RESTARTED AND THE CONTACT RESUMED NORMALLY. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY WERE UNABLE TO LOCATE THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. UPDATED 8/29/11 *CN THE CONSUMER ALSO STATED THE VEHICLE HAD ELECTRICAL PROBLEMS AND THE PCM FAILED. UPDATED 10/05/11
TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN & COUNTRY. WHILE DRIVING AT 55 MPH, THE CONTACT NOTICED THAT THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE TRANSMISSION WAS REPLACED. HOWEVER, 6 MILES AFTER THE REPAIR THE SAME FAILURE OCCURRED. PRIOR TO THE FAILURE, THE CONTACT HAD THE TRANSMISSION FLUSHED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 96,000.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
MY LIGHTS FLICKER ON AND OFF, REPLACED BATTERY AND ALTERNATOR.. NOT FIXED.. NOW I HAVE BEEN NOTICING THAT THE PANEL BEHIND MY HEADLIGHT SWITCH GETS VERY HOT TO THE TOUCH. AFRAID OF A FIRE... CAN'T FIND ANY INFO ON INTERNET AS TO WHAT CAN BE THE PROBLEM. *TR
HEAD LIGHTS FLICKER THEN GO OUT, THEN COME BACK ON, TURN SIGNAL GOES OUT, THEN COMES BACK ON... *TR
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
My check engine light is on and I get a squeaky noise when driving
The contact owns a 2002 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle would suddenly jerk and hesitate. Also, the speedometer failed to operate as needed. Additionally, while depressing the brake pedal, the vehicle failed to immediately stop with the pedal extended to the floor. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 9,346.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
A MONTH AFTER WE BOUGHT IT STOP RUNNING WOULD START DO ANYTHING ITS BEEN JUST SITTING INT HE YARD SINCE WE CHECKED FUEL PUMP PUT NEW ONE IN NOPE THAT WASN'T IT WE HAVE CHECKED EVERYTHING .NOW OUR FRIEND HINS ITS THE HEAD GASKETIM SORRY BUT WE JUST GOTTHE VAN IN JULY TO ONLY DRIVE IT FOR 2WEEKS CAN YOU HELP
TIPM FUEL ISSUES. WHY IS THERE NOT A RECALL ON THIS ISSUE? THIS ISSUE HAS LEFT MY FAMILY WITHOUT A VEHICLE. WHY HAS BEEN ADDRESSED AND REPAIRED? I DONT HAVE 1000. FOR A NEW FUSE BOX. AND JUST ABOUT EVERY THING TO KEEP THE VEHICLE RUNNING IS NEW. THE FUEL PUMP, THE FUEL FILTER, THE POWER STEERING PUMP WATER PUMP TCM , THE CRANKSHAFT SENSOR ALL ARE NEW WITH SPARK PLUGS WIRES AND TUNE UP. SO WHY WON'T MY 2002 CHRYSLER TOWN & COUNTRY START? I AM ASK YOU TO REPLACE THIS FOR FREE OR GIVE ME ANOTHER VEHICLE AT NO COST. MY VEHICLE IS FULLY PAID FOR AND I DON'T WANT TO HEAR THAT IT IS DUE TO AGE. THERE ARE MANY VEHICLES WITH THIS SAME ISSUE WITH LESS MILE.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT UNDER CARRIAGE WAS RUSTED. THE TECHNICIAN STATED THAT THE VEHICLE COULD NOT BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT AFTER OPENING THE REAR LIFT GATE USING THE KEY FOB, IT SUDDENLY CLOSED INDEPENDENTLY AND WITHOUT WARNING, STRIKING THE CONTACT'S HEAD. THE CONTACT ATTEMPTED TO PUSH THE LIFT GATE OPEN BUT IT FAILED TO REMAIN UPRIGHT. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND HAND WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSIS. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,550.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PLASTIC SEAT BELT COVER BECAME DETACHED FROM THE SEAT BELT. IN ADDITION, THE ADJUSTABLE UPPER SHOULDER BELT ANCHORAGE HAD THREE CRACKS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 175,000.
CONSUMER STATES THAT THE WEBBING ON THE HARNESS CAN LOSEN ALLOWING CHILD TO CLIMB OUT OF THE SEAT. *MC *JB 22-249WAL DOM 1-8-04 COSCO VENTURA
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
THE RIGHT REAR SPRING HANGER WAS BROKEN UPON PURCHASE OF VEHICLE CAR LOT REFUSE TO HAVE IT FIXED SPRING IS SHOVED AGAINST FRAME WITH HANGER ALTERED TO AVOID IT PULLING OUT
I PURCHASED THE CAR IN AUGUST OF 2013 TOOK CAR TO AUTO REPAIR FOR REAR WHEEL BEARING IN THE PROCESS OF GETTING IT FIXED THE MECHANIC NOTICED THAT THE SHOCKS WERE TOTALLY ROTTED I INFORMED FRAN FROM B7B AUTOMOTIVE THAT THE SHOCKS WERE TOTALLY ROTTED AND THE CAR WAS NOT SAFE TO DRIVE AS STATED BY MY MECHANIC FRAN'S RESPONSE TO US WAS WELL YOU HAD THE CAR FOR 11 MONTHS AND BESIDES YOU LIVE DOWN THE SHORE WHICH WILL ROT THEM OUT MY RESPONSE TO HIM WAS THIS IS SOMETHING THAT WAS SUPPOSED TO BE CHECK BEFORE IT WAS TAKEN OFF THE LOT THIS IS A SAFETY HAZARD. I HAVE THE SHOCKS AND TOOK PICTURES IN CASE WE HAVE TO CONSULT AN ATTORNEY I THINK SOMETHING SHOULD BE DONE ABOUT THIS COMPANY WHO SELLS CARS THAT ARE NOT SAFE. *TR
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
WHILE TRAVELING NORTH BOUND ON M-24, (TELEGRAPH RD.), MY LEFT REAR QUARTER PANEL WINDOW EXPLODED. THE TEMP. AT THE TIME WAS APROX. 65 DEG.S ROAD CONDITION WAS SMOOTH. THE WINDOW WAS OPEN AT THE TIME OF THE EXPLOSION. AFTER CHECKING THE INTERNET CONCERNING THIS PROBLEM, IT DID NOT TAKE LONG TO FIND HUNDREDS OF PEOPLE WHO EXPERIENCED THE EXACT SAME THING. ALL OF THESE INCIDENTS INVOLVED ALL YEARS FROM 2001 TO 2012. WHY HASN'T ANYTHING BEEN DONE ABOUT THIS PROBLEM? *TR
MY HEATER FAN ONLY COMES ON WHEN I TURN THE KNOB TO HIGH, THE SAME THING HAPPENS TO MY SISTERS TOWN AND COUNTRY THERE MUST BE A DEFECT HERE BECAUSE THE GARAGE STATED THAT THESE VEHICLES ARE KNOWN FOR THAT. IT IS WINTER AND I CANNOT AFFORD TO FIX THIS ON MY OWN,AND IF THERE IS A DEFECT CHRYSLER SHOULD REPLACE THE PART. IT GETS COLD WHEN I HAVE TO TURN THE KNOB DOWN, I HEARD THERE IS A CARD OF SOME SORT BEHIND THE GLOVE BOX. HOW EASY IS THIS PROBLEM TO FIX. ALSO MY REAR WIPER SPRING IS FAULTY IS THERE A RECALL ON THIS.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
MY MECHANIC NOTICED TIRE WARE DEFECTIVE. HE SHOWED ME WHERE THE SIDE WALLS HAD A SLICE GOING AROUND THE OUTER TIRE TOWARD THE TREAD SIDE OF THE SIDE WALL. THE TWO FRONT TIRES (FIRESTONE AFFINITY TOURING) HAD A SIGNIFICANT SLICE, AS IF THE TIRE WOULD SPLIT AND THE TWO BACK TIRES WERE SHOWING SIGNS OF DOING THE SAME THING ONLY NOT AS BAD YET. HE RECOMMENDED I GO BACK TO PLACE OF PURCHASE AND INQUIRE ABOUT THESE TIRES BEING DEFECTIVE. THIS WAS AUGUST, 26, 2011. FIRESTONE TOOK OFF THE TWO FRONT TIRES AND SOLD ME 2 NEW TIRES (FR710) , SAYING THE BACK TWO (AFFIINITY TOURING) WEREN'T BAD ENOUGH TO USE WARRANTY. HOWEVER, IF I CAN IN THE VERY NEXT WEEK, WHICH WAS A NEW MONTH, HE COULD HELP ME WITH MY BACK TWO TIRES. MY TIME WAS LIMITED AND I DID NOT GET MY CAR IN UNTIL 2 MONTHS LATER. NOW FIRESTONE WON'T HONOR REPLACING THE BACK TIRES. THE SLICE IS STILL THERE AND MY CONCERN IS IF THE TIRES ARE DEFECTIVE, AM I SAFE DRIVING AROUND ON THEM? THE TWO FRONT WERE APPARENTLY BAD ENOUGH TO REPLACE. *TR
TL* THE CONTACT OWNS A CHRYSLER TOWN AND COUNTRY EQUIPPED WITH TOYO VERSADO TIRES, SIZE P215/65/R16. THE CONTACT WAS TRAVELING AT 70 MPH WHEN THE REAR DRIVER SIDE TIRE SUDDENLY EXPLODED WITHOUT WARNING. THE TIRE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE TREAD HAD SEPARATED FROM THE TIRE. THE DEALER REPLACED THE TIRE. THE DEALER ALSO ADVISED THAT THE FRONT DRIVER SIDE TIRE WAS EXHIBITING THE SAME FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 15,000.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
THERE WAS A RECALL FOR CHRYSLER POWER STEERING HOSES AND MINE WAS FIXED TWO YEARS AGO & THEY REFUSE TO FIX IT AGAIN SAYING WEAR & TEAR. ALSO, THEY PUT OUT A NOTICE (BUT NOT TO OWNERS) THAT THE OIL PLATE ON THESE VEHICLES ARE LEAKING & THERE IS NO RECALL FOR THAT PROBLEM WHICH I'VE ALREADY CONSULTED 50 PEOPLE WITH THE SAME VAN AND SAME PROBLEM. *TR
THE VAN WAS PROFESSIONALLY MODIFIED STRAIGHT FROM FACTORY BY INDEPENDENT MOBILITY SYSTEMS, INC (IMS) A COMPANY OUT OF BUSINESS THAT SPECIALIZED IN THESE MODIFICATIONS. I PREVIOUSLY REPORTED BACK AROUND EARLY 2006 ABOUT A SAFETY PROBLEM THAT I HAD EXPERIENCED WITH THE VEHICLES REAR SHOCK-ABSORBER LOWER TIE-DOWN BRACKETS. IN MY COMPLAINT I EXPLAINED THAT I HAD EXPERIENCED A TERRIFYING INCIDENT WHILE TRAVELING AT 50 MPH THE LEFT BRACKET BROKE AT THE WELD THAT CONNECTED IT TO THE REAR AXLE, CAUSING THE HIGHLY PRESSURIZED SHOCK-ABSORBER TO EXTEND AND JAMMED AGAINST THE PAVEMENT AND THE AXLE. THIS CAUSED THE REAR OF THE VEHICLE TO JUMP AND SHUTTER VIOLENTLY AND MAKING ME STOP RAPIDLY. REPAIRED AT THE COST OF $100.00. ON THIS OCCASION I WAS IN A PARKING LOT AND DRIVING OVER A SPEED BUMP WHEN THE WELD ON THE RIGHT SIDE BRACKET BROKE OFF. AGAIN I TOWED IT TO A MIDAS AT DIFFERENT LOCATION AND SPENT $45.00 ON THE REPAIR. WELL THIS WAS REPORTED TO BRAUN ENTERPRISES , A COMPANY THAT SPECIALIZED IN THESE MODIFICATIONS THAT HAS TAKEN UP WARRANTY AND PARTS ISSUES FROM IMS. THEIR RESPONSE WAS THAT SINCE THE VEHICLE WAS PAST ITS WARRANTY PERIOD THEY WOULD NOT BE WILLING TO COVER THE REPAIRS. THIS RESULTED IN MY FIRST REPORT TO DOT. THE REASON FOR MY REPEATING THIS REPORT WAS THAT IT HAS HAPPENED AGAIN TO ONE OF THE SAME BRACKETS. THIS HAPPENED THREE TIMES. IN MY INITIAL REPORT I STATED THAT THE REASON I SUSPECTED THIS HAPPENED WAS DUE TO FAULTY ENGINEERING. SINCE THE BRACKETS WHERE LOCATED LOWER THAN ANY OTHER PARTS IN THE BOTTOM OF THE VEHICLE IT WAS PROBABLY SUSCEPTIBLE TO ROAD OBSTACLES. I FURTHER SUGGESTED THAT ANOTHER CAUSE MIGHT BE DUE TO WHERE THE BRACKETS WERE PLACED AND THE MANNER IN WHICH THEY WERE MOUNTED THAT WAS NOT SUFFICIENT TO WITHSTAND THE PRESSURES OF EVERYDAY DRIVING. REMEMBER THESE MODIFICATIONS WERE DONE ON VEHICLES THAT TRANSPORT PEOPLE WITH MOBILITY EFFECTED CHALLENGES. *AK
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
DRIVING VEHICLE AT APPROPRIATE HIGHWAY SPEED WHEN NOTICED WHAT APPEARED TO BE A DECREASE IN POWER AND SMELL OF SOMETHING BURNING. WAS RUNNING AIR CONDITIONER AT THE TIME THE EVENT TOOK PLACE. STOPPED VEHICLE, FOUND LARGE PLUMES OF WHITE/GRAY SMOKE COMING FROM FRONT OF ENGINE BAY. ALLOWED ENGINE TO VENTILATE AND COOL, RESTARTED VEHICLE, BUT WITH HVAC SYSTEM OFF TO PREVENT FUMES FROM ENTERING CABIN. DROVE SHORT DISTANCE HOME AND NOTIFIED LOCAL MECHANIC OF PROBLEM. WAS INFORMED BY MECHANIC THAT THIS VEHICLE WAS SUBJECT TO A/C COMPRESSOR ISSUES, AND WAS A KNOWN DEFECT OF THIS PARTICULAR VEHICLE. NEVER RECEIVED A RECALL NOTICE OR OFFER BY MANUFACTURER TO HAVE KNOWN DEFECT CORRECTED. COST TO REPAIR VEHICLE WAS OVER $1400. *JS
THE VAN WAS PURCHASED IN MARCH AND AROUND JULY THE MIDDLE SECTION OF THE FRONT WHERE THE AC UNIT, RADIO, CONTROLS, ETC ARE LOCATED BEGAN TO STOP WORKING PROPERLY. THE AC WILL NOT CUT OFF, INSTEAD THE AIR PRESSURE INCREASES AND DOESN'T STOP. THIS HAS AFFECTED MY BACK UNIT AND THE HEAT WILL NOT WORK, WHICH MAKES IT HARD TO BEAR WITH SMALL CHILDREN. RECENTLY, THE CD CHANGER HAS BEEN MESSING UP AND NOT EJECTING CD'S OR CHANGING. NOTHING HAS BEEN REPAIRED, BECAUSE IT WILL COST A LOT, ACCORDING TO THE DEALER, TO LOCATE THE PROBLEM. *TR
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
The contact owns a 2002 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle would suddenly jerk and hesitate. Also, the speedometer failed to operate as needed. Additionally, while depressing the brake pedal, the vehicle failed to immediately stop with the pedal extended to the floor. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 9,346.
TIPM FUEL ISSUES. WHY IS THERE NOT A RECALL ON THIS ISSUE? THIS ISSUE HAS LEFT MY FAMILY WITHOUT A VEHICLE. WHY HAS BEEN ADDRESSED AND REPAIRED? I DONT HAVE 1000. FOR A NEW FUSE BOX. AND JUST ABOUT EVERY THING TO KEEP THE VEHICLE RUNNING IS NEW. THE FUEL PUMP, THE FUEL FILTER, THE POWER STEERING PUMP WATER PUMP TCM , THE CRANKSHAFT SENSOR ALL ARE NEW WITH SPARK PLUGS WIRES AND TUNE UP. SO WHY WON'T MY 2002 CHRYSLER TOWN & COUNTRY START? I AM ASK YOU TO REPLACE THIS FOR FREE OR GIVE ME ANOTHER VEHICLE AT NO COST. MY VEHICLE IS FULLY PAID FOR AND I DON'T WANT TO HEAR THAT IT IS DUE TO AGE. THERE ARE MANY VEHICLES WITH THIS SAME ISSUE WITH LESS MILE.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
THE TOWN AND COUNTRY VAN THAT WE OWN CONTINUES TO HAVE MULTIPLE ISSUES WITH INTERMITTENT STALLING AND VARIOUS SPEEDS. THE VAN USUALLY HAS PROBLEMS MOST AFTER REFILLING WITH GASOLINE. THIS PROBLEM HAS BEEN HAPPENING FOR A FEW MONTHS AND CONTINUES DESPITE EFFORTS TO REMEDY THE PROBLEM. I FEEL THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY CHRYSLER AND THE NHTSA TO AVOID A MAJOR CASUALTY INCIDENT SINCE THESE VANS ARE HAVING DOCUMENTED PROBLEMS AT ALL SPEEDS INCLUDING HIGHWAY DRIVING AT 70 PLUS MPH. WE ARE NOT SURE IF THE PROBLEM EXISTS DUE TO ELECTRICAL ISSUES, FUEL PUMP ISSUES OR EVAP SYSTEM ISSUES DUE TO THE FACT THAT NO REPORTABLE CODES ARE BEING THROWN WHEN THE VEHICLE HAS THIS PROBLEM. *TR
WHEN SLOWLY PULLING INTO A PARKING SPACE (MY FOOT WAS ON THE BRAKE) WITH APPROXIMATELY TWO TO ONE FOOT TO COMPLETE THIS ACTION, THERE WAS A TREMENDOUS SURGE OF ENERGY THAT DROVE THE CAR FORWARD INTO A BUILDING LEAVING A HOLE IN THE BRICK WALL AND BROKEN WINDOWS. THE AIR BAGS WERE RELEASED, BUT THE BAG ON THE DRIVER'S SIDE GOT STUCK IN THE STEERING WHEEL. USAA IS MY INSURANCE COMPANY, AND THEY TRASHED THE CAR BECAUSE THE REPLACEMENT OF THE BAGS WAS TOO EXPENSIVE. ....(?) FORTUNATELY, THIS DIDN'T HAPPEN ON THE HIGHWAY. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .