Body & structure
Filed Aug 16, 2018
THE SLIDING REAR DOOR ON DRIVER SIDE WON'T STAY LATCHED/ SHUT.
- NHTSA ID
- 11120456
- Incident
- Aug 15, 2018
- Mileage
- 200,000 mi
2004 Chrysler Town And Country Body & structure Problems
Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Body & structure reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
9
Latest Aug 16, 2018
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
5%
of 167 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
2
What this page shows
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2004 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming body or structure
Shown in the owner’s own words, exactly as filed
AirbagsBody & structureBrakes
Filed Jun 21, 2018
AUTO
- NHTSA ID
- 11102980
- Incident
- Jun 14, 2018
- Mileage
- 145,003 mi
AirbagsBody & structureElectrical
Filed Jan 9, 2017
AUTOMATIC.
- NHTSA ID
- 10943880
- Incident
- Jan 4, 2017
Body & structure
Filed Feb 15, 2012
TL* THE CONTACT OWNS A 2004 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE JACK WAS USED TO REPLACE THE FRONT DRIVER'S SIDE TIRE WHEN THE VEHICLE CAVED IN ABNORMALLY. THE CONTACT NOTICED THAT THE FAILURE WAS CAUSED BY EXTREME RUST. THE VEHICLE HAD NOT BEEN INSPECTED BY THE DEALER. THE FAILURE AND THE CURRENT MILEAGES WERE 95,000.
- NHTSA ID
- 10448069
- Incident
- Feb 7, 2012
- Mileage
- 95,000 mi
Body & structure
Filed Dec 12, 2011
TL* THE CONTACT OWNS A 2004 CHRYSLER TOWN COUNTRY. WHILE PARKED, THE CONTACT ATTEMPTED TO OPEN THE REAR PASSENGER SIDE SLIDING DOOR BUT IT WOULD NOT OPEN MANUALLY OR ELECTRONICALLY AND THE DOOR COULD NOT BE OPENED FROM THE INTERIOR OR EXTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT HE WAS A MECHANIC AND HAD INSPECTED THE VEHICLE. THE CONTACT FOUND THAT THE ELECTRONIC DOOR ACTUATOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
- NHTSA ID
- 10439371
- Incident
- Dec 5, 2011
- Mileage
- 119,000 mi
Body & structure
Filed May 13, 2008
SPORADICALLY, MY REAR HATCH WILL FAIL TO OPEN. IT TRIES TO RELEASE, BUT SOMETHING CATCHES, AND IT CLOSES. OTHER TIMES IT FUNCTIONS PROPERLY. THIS HAPPENS WHETHER I USE THE REMOTE BUTTON ON THE KEY OR THE BUTTON IN THE VAN. THIS HAS HAPPENED MANY TIMES, AND WHEN IT DOES, I JUST HAVE TO OPEN THE HATCH MANUALLY. IT WILL ALWAYS CLOSE WITH THE KEY OR BUTTON. *TR
- NHTSA ID
- 10227650
- Incident
- May 7, 2008
- Mileage
- 35,000 mi
Body & structure
Filed Feb 17, 2008
Fire reported1 injury reported
DRIVERS SIDE POWER SLIDING DOOR WAS CLOSED AND WE WERE DRIVING DOWN THE ROAD. WHEN THE DOOR CAUGHT FIRE AND STARTED BLOWING SPARKS ON TO MY 2 YEAR OLD STRAPPED IN A CAR SEAT. BY THE TIME I STOPPED THE VEHICLE, GOT OUT, AND TRIED TO OPEN THE DOOR IT WOULD NOT OPEN. I HAD TO RUN TO THE OTHER SIDE AND OPEN THE OTHER SLIDING DOOR. I THEN, HAD TO REACH ACROSS MY OTHER DAUGHTER TO UNBUCKLE MY BABY GIRL. IT WAS TAKEN APART AND REVEALED THAT THE ELECTRIC DOOR LATCHING SYSTEM CAUGHT FIRE AND FROZE THE DOOR SHUT. THIS WAS REVEALED TO CHRYSLER AND THEY DENIED THEY HAVE A PROBLEM. *TR
- NHTSA ID
- 10218282
- Incident
- Feb 3, 2008
- Mileage
- 119,000 mi
Body & structure
Filed May 15, 2007
1 injury reported
TL*THE CONTACT OWNS A 2004 CHRYSLER TOWN AND COUNTRY. THE VEHICLE'S DOORS, INCLUDING THE REAR HATCH, ARE AUTOMATICALLY CLOSING. THE SIDE DOORS CLOSED WITHOUT WARNING AND THE CONTACT IS UNABLE TO STOP THEM WHEN SOMEONE IS ENTERING THE VEHICLE. ON FIVE ATTEMPTS, THE DEALER UNSUCCESSFULLY DIAGNOSED THE FAILURE. ONE MONTH AGO, AFTER ENGAGING THE KEYLESS RELEASE TO OPEN THE REAR HATCH, IT HESITATED, LOWERED, AND REOPENED TO FULL CAPACITY. ON ANOTHER OCCASION, THE REAR HATCH WOULD NOT CLOSE. THE DEALER NOTIFIED A TECHNICIAN WHO ADVISED THE CONTACT TO CLOSE THE DOOR MANUALLY. AFTER SEVERAL ATTEMPTS, THE PASSENGER HAD TO REMOVE THE ARM TO CLOSE THE HATCH. DURING A SCHEDULED APPOINTMENT TO REPLACE THE TIRES AND REPAIR THE HATCH, THE DEALER REPLACED THE ARM WITHOUT REPAIRING IT AND STATED THAT IT WAS OPERATING NORMALLY. ON MAY 14, 2007, THE HATCH WAS STUCK IN THE UP POSITION AND AFTER TURNING THE VEHICLE ON AND OFF, IT CLOSED. ON MAY 15, 2007, AFTER ENGAGING THE BUTTON TO OPEN THE HATCH, IT FULLY EXTENDED AND CLOSED ON ITS OWN WITHOUT WARNING. THE HATCH HIT HER CHILD IN THE HEAD CAUSING A MINOR INJURY. THE DEALER AND THE MANUFACTURER STATED THAT THEY DO NOT ISSUE RECALLS AND ADVISED HER TO CALL NHTSA. THE CONTACT WILL SCHEDULE ANOTHER APPOINTMENT WITH THE DEALER TO MAKE THE NECESSARY REPAIRS. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 54,669 AND FAILURE MILEAGE WAS 52,000.
- NHTSA ID
- 10191119
- Incident
- May 15, 2007
- Mileage
- 52,000 mi
Body & structure
Filed Jul 15, 2005
DT: 2004 CHRYSLER TOWN AND COUNTRY MINI VAN, THE SLIDING DOOR ON THE DRIVERS SIDE OPENS AND CLOSES BY ITS ITSELF WHILE THE CONSUMER DRIVING ON THE ROAD. THE DEALER SAID THEY COULD NOT FIND THE PROBLEM. *JB *NM
- NHTSA ID
- 10126415
- Incident
- Jun 7, 2005
- Mileage
- 28,500 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .