RoadVitals

2004 Chrysler Town And Country Electrical Problems

Owner-reported complaints naming the electrical system, filed with NHTSA

Data refreshed

Electrical reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
23
Latest Jul 10, 2021
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
14%
of 167 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
4
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
4

What this page shows

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2004 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 23 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming electrical

Shown in the owner’s own words, exactly as filed

ElectricalExterior lightingVisibility
Filed Jul 10, 2021

I went to turn on my headlights, and they didn't come on. All the other lights work. Parking, dash, tail, and the high beam indicator. But no headlights. Also l read that people complained about windshield washer' not working. I tried mine and they also didn't work. I see there is a recall on same problem with the 2005 - 2007 Chrysler town and country limited and they are under a recall. Mine is a 2004 T & Country limited.it My mechanic has checked all the fuses and relay's and can't find anything wrong except for the lights and wind washers not working. I called my Chrysler dealership and they acted like they never heard of the problem. But that's O K with them because they don't have to drive a car without headlights.

NHTSA ID
11424165
Incident
Jul 9, 2021
Electrical
Filed Jun 15, 2017

DRIVING 65 MPH AT HIGHWAY. TURNED HIGH BEAM LIGHTS ON AND HEADLIGHTS STOP WORKING. TURNED FOG LIGHTS ON TO SEE SIDE OF THE ROAD. REDUCED SPEED TO STOP VEHICLE. OPENED HOOD AND CHECKED ECM / FCM BY WIGGLING IT. STARTED VEHICLE AND HEADLIGHTS CAME BACK.

NHTSA ID
10995316
Incident
Nov 17, 2016
Electrical
Filed Jun 15, 2017

I FOUND LAST NIGHT WHEN I WAS ABOUT TO LEAVE FROM HOME FOR SOME HOME DEPOT SHOPPING THAT MY HEADLIGHTS DIDN'T TURN ON. THIS IS LOW AND HIGH BEAMS. FOG LIGHTS, CORNER LIGHTS AND INDICATORS WORK JUST NORMALLY.

NHTSA ID
10995314
Incident
Jun 10, 2016
Mileage
195,000 mi
Electrical
Filed Jun 15, 2017

THIS TIME I WAS HEADING DOWN WITH MY FAMILY FROM ONE OF THE HIGHEST SPOTS AT YELLOWSTONE NATIONAL PARK. MY SPEED WAS ABOUT 45 MPH AND TWO LANE ROAD WITH LOT OF TURNS. NO OTHER TRAFFIC IN FRONT OR BEHIND ME. I TURNED HIGH BEAMS ON AND THERE WE GO, HEADLIGHTS GONE. I PULLED QUICKLY FOG LIGHTS ON TO HAVE SOME LIGHTS. NO OTHER OPTIONS THAN CONTINUE TO THE NEXT PLACE WHERE I COULD PULL CAR TO SIDE OF THE ROAD. WHEN STOPPED I CHECKED IF KNOCKING ECM WORKS BUT IT DIDN'T, NORMALLY IT DOES. I RELEASED FOUR SCREWS AND PULLED ECM OUT. INSTALLED MY SPARE ECM, NO LIGHTS. I INSTALLED THE OLD ECM MODULE BACK AND WIGGLED IT AND LIGHTS CAME ON. I DIDN'T CHECK ON THE SPOT THAT WOULD I HAVE HIGH BEAMS. 1 HOUR LATER WHEN WE GOT TO COTTAGE WE RENTED I WANTED TO KNOW WHAT HAPPEN THIS TIME WHEN TURNING HIGH BEAMS ON. LIGHTS GONE AGAIN. THIS TIME KNOCKING ECM MODULE HELPED. I TESTED HIGH BEAM AND LOW BEAMS MULTIPLE TIMES AND NO ISSUES. LOOSING HEAD LIGHT HAVE HAPPEN WITH THIS VEHICLE BEFORE HOWEVER THE ISSUE IS THAT IT IS INTERMITTENT. I HAVEN'T FOUND ANY LOGIC HOW TO REPEAT IT WHAT MAKES IT SCARY / UNCOMFORTABLE.

NHTSA ID
10995312
Incident
Jun 14, 2017
Mileage
222,000 mi
AirbagsBody & structureElectrical
Filed Jan 9, 2017

AUTOMATIC.

NHTSA ID
10943880
Incident
Jan 4, 2017
Electrical
Filed Jul 26, 2016

TAKATA RECALL THE FULE RAIL WIRING HARNESS MELTED DOWN.THE WIRING HARNES IS INSTALLED RIGHT ABOVE THE EXHAUST FROM THE FACTORY. THE HEAT FROM THE EXHAUST OVER TIME MELTED A 4 INCH SECTION OF THE INSULATION OFF OF THE WIRING HARNESS CAUSING THEM TO SORT OUT. THE VAN HAD 130000 MILES WHEN THIS HAPPENED. IT LEFT ME AND MY FAMILY STRANDED ON THE FREEWAY, IT HAPPENED WHILE I WAS DRIVING. THIS WAS VERY UNSAFE TO HAVE THE ENGINE STALL OUT ON THE FREEWAY. CLEARLY THERE SHOULD BE MORE THAN 2 INCHES BETWEEN THE WIRING HARNESS AND THE EXHAUST SYSTEM. I HAD THE VAN TOWED TO MY MECHANIC $150. THEN THEY REPLACED THE OLD HARNESS $400 PARTS $435 LABOR TOTAL $985 DOLLARS!

NHTSA ID
10888679
Incident
Jun 26, 2016
Mileage
10 mi
Electrical
Filed Apr 29, 2016

TL* THE CONTACT OWNS A 2004 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE REVERSING AT 5 MPH AFTER REFUELING THE VEHICLE, IT STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED BUT THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT MENTIONED THE LAST FAILURE RESULTED IN THE VEHICLE BEING UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 144,963.

NHTSA ID
10862173
Incident
May 5, 2015
Mileage
144,963 mi
Electrical
Filed Apr 8, 2015

THE IGNITION SWITCH ON MY 2004 CHRYSLER TOWN & COUNTRY MINIVAN HAS FAILED FOUR TIMES. IT HAS BEEN REPLACED EACH TIME.

NHTSA ID
10706731
Incident
Oct 25, 2008
Mileage
61,000 mi
ElectricalEngineSteering
Filed May 18, 2013

THIS VEHICLE TURNS OFF WHEN DRIVING AND THERE IS NO POWER TO THE CAR AT ALL, NO BRAKES, STEERING, HEADLIGHTS AND THE CAR CAN NOT BE RESTARTED, YOU CANT EVEN UNLOCK IT TOO GET OUT OR GET THE WINDOWS DOWN. THE DASH LIGHTS GO OUT, CHECK ENGINE LIGHT CANT BE RESET, FAN AND A/C CONTROLS NEVER TURN OFF IF THE CAR IS RUNNING AND DINGS AND BEEPS WENT IT WANTS TO LIKE ITS CRYING FOR HELP. *TR

NHTSA ID
10512673
Incident
May 2, 2013
Mileage
128,000 mi
ElectricalEngineFuel system
Filed May 18, 2013

WITHIN A FEW MINUTES OF FILLING THE FUEL TANK, THE ENGINE WILL STALLS. IT CAN HAPPEN AT ANY SPEED FROM 0-50 MPH. THE ENGINE WILL STALL ABOUT 80% OF THE TIME AFTER FUELLING. *TR

NHTSA ID
10512650
Incident
Feb 12, 2010
Mileage
75 mi
Electrical
Filed Jan 22, 2013

TL* THE CONTACT OWNS A 2004 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WARNING LIGHTS AND THE INTERIOR LIGHTS STARTED BLINKING ON AND OFF. THE CONTACT ALSO STATED THAT AFTER TURNING THE VEHICLE OFF IT WOULD NOT RESTART. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE THE ALTERNATOR, IGNITION SWITCH, AND THE STARTER WERE REPLACED BUT THE VEHICLE FAILED TO START. THE CONTACT WAS INFORMED THAT THERE WAS AN ELECTRICAL PROBLEM WITH THE VEHICLE BUT THE TECHNICIAN WAS UNABLE TO LOCATE THE SOURCE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 135,000.

NHTSA ID
10493712
Incident
Jan 15, 2013
Mileage
135,000 mi
ElectricalFuel system
Filed Aug 24, 2010

VAN STALLS AFTER FILLUPS. LOSE POWER AND CONTROL OF VAN WHEN ACCELERATING ONTO ROAD. VERY DANGEROUS. THIS IS A COMMON PROBLEM WITH THESE MINI VANS. CHECK THE INTERNET AND YOU WILL SEE. I AM NOT SURE WHAT TO DO. *TR

NHTSA ID
10351410
Incident
Aug 22, 2010
Mileage
482,000 mi
Electrical
Filed Jul 27, 2010
Fire reported

TL* THE CONTACT OWNS A 2004 CHRYSLER TOWN AND COUNTRY. THE CONTACT STARTED THE VEHICLE WAS PARKED WITH THE ENGINE OFF WHEN IT CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE FIRE ORIGINATED FROM THE DRIVER SIDE SLIDING DOOR PANEL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER REPLACED THE PANEL TO THE DOOR AND THE DRIVER'S POWER SEAT. THE DOOR AND DRIVER SEAT WERE ONLY ABLE TO BE OPERATED MANUALLY AND NOT AUTOMATIC. THE FAILURE MILEAGE WAS 124,000 AND THE CURRENT MILEAGE WAS 130,000.

NHTSA ID
10345616
Incident
Mar 24, 2010
Mileage
124,000 mi
Electrical
Filed Jun 9, 2010
Fire reported

TL* THE CONTACT OWNS A 2004 CHRYSLER TOWN AND COUNTRY. THE VEHICLE WAS PARKED WHEN SOMEONE INFORMED THE CONTACT THAT SMOKE WAS EMITTING FROM THE VEHICLE. THE CONTACT ATTEMPTING TO OPEN THE DOOR BUT IT WOULD NOT OPEN AND THE ALARM DID NOT FUNCTION. THE FIRE DEPARTMENT WAS CALLED AND THE AS THE FIREMEN BROKE THE WINDOW TO GET INTO THE VEHICLE, THE DRIVER SIDE DOOR BECAME ENGULFED IN FLAMES. THE FIRE WAS EXTINGUISHED AND THE MAIN CABLE CUT TO PREVENT ANY FUTURE FIRES. THE FIRE MARSHALL STATED THAT "THE FIRE WAS LOCATED BEHIND THE DRIVER'S SEAT IN THE B-POST WHERE ELECTRICAL EQUIPMENT FAILED CAUSING THE FIRE". THE VEHICLE WAS TOWED TO THE LOCAL DEALERSHIP WHERE THE DOOR PANEL, SEAT BELTS, AND DRIVER SEAT WERE REPLACED. THE VEHICLE WAS ELECTRICAL BUT THE DEALER SWITCHED EVERYTHING TO MANUAL AFTER THE FIRE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO RELATED RECALLS FOR THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 122,000. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.

NHTSA ID
10335490
Incident
Mar 29, 2010
Mileage
127,000 mi
Electrical
Filed Jun 8, 2010
Fire reported

TL* THE CONTACT OWNS A 2004 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE VEHICLE CAUGHT ON FIRE WHILE SITTING IDLE WITH THE ENGINE OFF. THE FIRE DEPARTMENT WAS CONTACTED AND DETERMINED THE FIRE ORIGINATED FROM UNDER THE REAR DRIVER'S SIDE SLIDING DOOR PANEL. THE DEALER CAME OUT TO TAKE PICTURES OF THE DAMAGE AND THE VEHICLE WAS TOWED. THE DEALER WAS ABLE TO REPAIR THE VEHICLE HOWEVER; THE CONTACT WAS UNSATISFIED WITH THE QUALITY OF THE REPAIRS. THE MAJORITY OF THE VEHICLE ELECTRICAL COMPONENTS WERE NO LONGER OPERABLE, SUCH AS THE POWER LOCKS AND WINDOWS, AND THE AIR BAG WARNING LIGHT WAS ILLUMINATED ON THE DASHBOARD. THERE WERE NO FURTHER REPAIRS. THE FAILURE MILEAGE WAS 126,000 AND THE CURRENT MILEAGE WAS 127,000. UPDATED 8/4/10 *CN UPDATED 08/09/10*JB

NHTSA ID
10335344
Incident
Mar 29, 2010
Mileage
126,000 mi
ElectricalTransmission
Filed Jun 12, 2009

WHERE TO BEGIN? 1) WIRING THAT RUN ALONG PASSENGER SIDE DOOR TO CONTROL REAR HATCH, AND BACK SIDE SLIDING DOOR SEVERED BY OPENING SLIDER DOOR. CAR CAN NO LONGER BE LOCKED BECAUSE THE POWER DOOR LOOK SYSTEM CONTROLS WERE CUT WHEN THE WIRING WAS CUT. 2) COMPLETE LOSS OF DISPLAYS AND CONTROLS IN THE DASHBOARD, WITH NO WARNING THAT IT WAS GOING TO HAPPEN. EVERYTHING WORKED IN THE EVENING, AND WAS LOST THE NEXT MORNING. NO WIPERS, LIGHTS, DISPLAYS, ETC. CAR SAT IN DRIVEWAY FOR 12 HOURS, FROM THE TIME IT WORKED, TO THE TIME THAT WE DISCOVERED NOTHING WORKED. 3) PROBLEM W/ POWER STEERING. CAR MAKES A WINING NOISE AND DRINKS POWER STEERING FLUID. SEVERAL DIFFERENT WEBSITES REPORT THIS AS A COMMON PROBLEM, AND THE DEALER WANTS A $1200 REPAIR. THIS SHOULD BE A RECALL. *TR

NHTSA ID
10273586
Incident
Jun 12, 2009
Mileage
55,000 mi
Electrical
Filed Apr 19, 2007

WE EXPERIENCED A RECURRENCE OF THE VEHICLE NOT STARTING AGAIN. THIS IS THE 4TH TIME WITHIN THE PAST YEAR. THIS INTERMITTENT PROBLEM SEEMS TO OCCUR WHEN THE ENGINE IS STARTED AND STOPPED WITHIN A SHORT PERIOD OF TIME. WHEN ATTEMPTING TO START THE VAN, THE ENGINE TURNS OVER AND STARTS BUT THEN IMMEDIATELY STOPS. IT IS AS IF AN ANTI THEFT SWITCH IS ENGAGED OR THE REMOTE STARTER MECHANISM MALFUNCTIONS AND STOPS THE ENGINE. AFTER LETTING THE VEHICLE SIT FOR AN HOUR, IT WAS ABLE START UP AND REMAIN RUNNING. THE VAN WAS DRIVEN THE NEXT DAY AND A POWERFUL ELECTRICAL BURNING SMELL WAS NOTICEABLE FROM THE ENGINE COMPARTMENT. A FAINT CLICKING/SQUEAKING NOISE WAS ALSO HEARD IN THE VICINITY OF THE ALTERNATOR. THE VEHICLE WAS TOWED INTO THE DEALERSHIP ABOUT TWO MONTHS AGO FOR THE SAME SITUATION, BUT THE VEHICLE STARTED THE NEXT DAY AND SERVICE WAS UNABLE TO DETERMINE THE CAUSE. *TR

NHTSA ID
10188313
Incident
Apr 13, 2007
AirbagsElectrical
Filed Jul 13, 2006
Crash reported4 injuries reported

I HAD TAKEN THE VEHICLE FOR REPAIR ON TWO OCCASIONS DUE TO TURN SIGNALS MALFUNCTIONING, POWER WINDOWS MALFUNCTIONING, AND BACK SLIDING DOORS MALFUNCTIONING. ON THE FIRST OCCASION MALFUNCTIONS COULD NOT BE ENACTED. ON SECOND OCCASION, A SWITCH WAS REPLACED. ON JUNE 28, 2006 VAN WAS HIT IN REAR PUSHED INTO ANOTHER CAR AND THROWN INTO AN 18 WHEELER TRAVELING 60 MILES PER HOUR AND NO AIRBAGS DEPLOYED. *JB

NHTSA ID
10162305
Incident
Jun 28, 2006
Mileage
34,500 mi
ElectricalEngineSteering+1 more
Filed Feb 28, 2006

MY 2004 CHRYSLER TOWN & COUNTRY HAS BEEN IN THE SHOP 4 TIMES FOR THE SAME PROBLEM. IT WAS FOR A PROBLEM CHRYSLER HAS PUT A BULLETIN OUT ON REGARDING MALFUNCTION INDICATOR LAMP ILLUMINATION WITH DIAGNOSTIC CODES P0300-P0306 (SPARK PLUGS). THE LIGHT HAS COME ON 4 DIFFERENT OCCASIONS DURING A 7 MONTH PERIOD. DEALER REPLACED SPARK PLUGS ALL 4 TIMES AND REPROGRAMMED THE TRAN MODULE. THEY ARE GIVING ME THE EXCUSE THAT I AM PROBABLY JUST GETTING DEFECTIVE SPARK PLUGS. I HAVE HAD A COMPUTER IN THE CAR THAT I DROVE WITH AND IT SHOWED NOTHING TO THEM AS THEY TELL ME. THEY SAY CAR ISN'T DOING ANYTHING WHEN THEY DRIVE IT. AFTER 4TH REPAIR I HAVE BROUGHT IT BACK AFTER DRIVING ONLY A FEW DAYS TELLING THEM IT STILL IS NOT FIXED, THEY SAY IT DOESN'T DO IT FOR THEM AND THEY CAN'T DO ANYTHING ELSE UNLESS THE LIGHT COMES ON AGAIN. THE CAR BUCKS, SURGES, TRANSMISSION SEEMS TO MIS, CAR HAS BACK FIRED GOING UP HILL, NO POWER GOING UP HILLS OR INCLINES, CAR EVEN LOSES POWER GOING 55 MPH PLUS ON HIGHWAYS, WHEN LIGHT DOES FINALLY COME ON CAR WILL NOT LET YOU GO OVER 10 MILES PER HOUR, FEELS LIKE IT IS GOING TO STALL BUCKS AND SURGES. THE LIGHT HAS NOT COME ON AGAIN YET FOR THE 5TH TIME BUT IT WILL EVENTUALLY WITH THE SAME CODES FOR THE SPARK PLUGS, AND AGAIN I WILL BRING IT BACK TO HAVE IT NOT FIXED AGAIN , BY THEM CHANGING THE SPARK PLUGS YET AGAIN. I ALSO SAW A BULLETIN ON THIS SITE ABOUT A CREAK, TICK, AND POP SOUND IN STEERING COLUMN WHICH I ASKED DEALER TO CHECK WHEN IT WAS BROUGHT IN LAST VISIT, THEY SAID IT WAS NOTHING, AND DID NOTHING ABOUT IT, NOW I SEE OTHER PEOPLE OBVIOUSLY HAVE SAME PROBLEM,, NOT FIXED. I HAVE NO CLUE IF THIS IS A SAFETY HAZARD AND WHAT, IF ANYTHING, COULD HAPPEN . SWAY BAR WAS REPLACED FOR NOISE WHEN GOING OVER BUMPS, AND REAR WINDOW MOTOR WAS DEFECTIVE AND REPLACED ALSO ON THIS CAR. *NM

NHTSA ID
10151376
Incident
Nov 21, 2005
Mileage
21,000 mi
Electrical
Filed Feb 26, 2006

IF YOU EVEN VACUUM OUT THE VAN, IT WILL NOT START AGAIN. *NM

NHTSA ID
10151241
Incident
Feb 24, 2006
Mileage
20,000 mi
Electrical
Filed Dec 3, 2004

WHILE DRIVING ON 3 SEPARATE OCCASIONS VEHICLE STALLED. THEN, VEHICLE LOST POWER, AND ALL THE WARNING LIGHTS ON THE DASHBOARD CAME ON. DEALERSHIP REPROGRAMMED THE MAIN COMPUTER TWICE. VEHICLE IS CURRENTLY AT DEALERSHIP FOR THE SAME FAILURE.*AK

NHTSA ID
10102064
Incident
Jun 15, 2004
Mileage
1,800 mi
BrakesHeating & air conditioningElectrical
Filed Aug 11, 2004

MY TOWN AND COUNTRY HAS BEEN IN THE REPAIR SHOP APPROX. 11 TIMES NOW. IT HAS 20,000 MILES ON IT. THE FIRST INCIDENT HAPPENED AT ABOUT APPROX 3,000 MILES INTO IT, ABOUT 1 MONTH OLD, IT SHUTS OFF BY ITSELF. THIS PROGRESSIVLY GOT WORSE, IT RUNS VERY ROUGH AND LOSES POWER WHILE DRIVING. THE STEERING FLUID HAS LEAKED TWICE, FIRST TIME AT 6,000 MILES, APPROX 2-3 MONTHS OLD. BRAKES REPLACED APPROX 15,000 SQUEAL IN BELT. ODOR IN A/C. *JB

NHTSA ID
10086605
Incident
Nov 25, 2003
Mileage
3,000 mi
Electrical
Filed May 13, 2004

CHRYSLER HAS DISCONTINUED BACKLIGHTING OF DOOR LIGHT SWITCHES,POWER DOOR SWITCH,POWER MIRROR SWITCH,HEADLAMP SWITCH,AND LOW LINE WINDOW SWITCHES. DURING NIGHT TIME DRIVING, IT'S VERY HARD TO LOCATE THESE SWITCHES WITHOUT DISTRACTING YOUR DRIVING ABILITY. TOOK THE VAN INTO DEALER TO HAVE THE LIGHTS RE-ACTIVATED (THEY ARE THERE), BUT SERVICE DEPARTMENT COULDN'T ENABLE THEM. (CHRYSLER HAS A BULLETIN ON THIS, #08-018-02.*AK

NHTSA ID
10072568
Incident
May 1, 2004

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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