Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2006 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 61 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 61, in the owner's own words
Was rearended by an 18 wheeler doing 55 mph I was stopped waiting for oncoming traffic to pass so I could turn left. He never braked. The van was pushed 200feet before it began to roll into trees. None of the airbags were deployed nor did the seatbelts lock. All 3 people were injured.
I WAS INVOLVED IN AN ACCIDENT IN WHICH I WAS HIT BY A VEHICLE TRAVELING ABOUT 55 MPH AND I WAS STATIONERY SITTING AT AN INTERSECTION ON A FREEWAY SERVICE DRIVE GOING EAST AND THE PERSON HITTING ME WAS GOING SOUTH. THE IMPACT TURNED MY VEHICLE SOUTH I WAS WAITING FOR THE LIGHT TO CHANGE. IT HIT ME ON THE FRONT DRIVER SIDE HEADLIGHT AND DID $5000 DAMAGE. I SUFFERED THREE FRACTURED RIBS AND A HEAD AND BACK INJURY. MY AIRBAGS FAILED TO DEPLOY.*DT*JB *TR
AIR BAG INDICATOR LIGHTS UP INTERMITTENTLY INDICATING A SENSOR ISSUE. THERE WAS ALREADY A RECALL FOR THIS ISSUE AND ACCORDING TO BIN REPORT THE ISSUE WAS CORRECTED, BUT THE ISSUE HAS CONTINUED. THE INDICATOR LIGHT COMES ON WHETHER MOVING OR NOT.
MY FAMILY AND I WERE INVOLVED IN A 3 VEHICLE COLLISION ON THE FREEWAY AROUND 5:45 PM. CONDITIONS ON THE FREEWAY, MODERATE-HEAVY TRAFFIC, IT HAD RAINED, SO THE ROADS WERE WET. THE HYUNDAI SUV SUDDENLY SLAMMED ON THEIR BRAKES. I WAS ABOUT 50 FT BEHIND THAT VEHICLE, DOING THE SPEED LIMIT OF 65 MPH, I STEPPED ON MY BRAKES, OUR VAN BEGAN TO SLIDE, AND ENDED UP REAR ENDING THE SUV IN FRONT OF US. NEITHER OF MY AIRBAGS DEPLOYED ON THE VAN (THE DRIVER SIDE/NOR THE PASSENGER SIDE). MY HUSBAND WAS SITTING IN THE PASSENGER SEAT. MY CHEST HIT THE STEERING WHEEL, BUT I CHOSE NOT TO HAVE ANY TYPE OF MEDICAL AID ON THE SCENE. I CONTACTED CHRYSLER IMMEDIATELY THE DAY AFTER THE INCIDENT AT THEIR #800-247-9753 (CLAIM #31347016). NEEDLESS TO SAY, THEY TOOK THEIR TIME & NEVER REALLY GOT BACK TO ME, SO WHEN I FINALLY GOT AHOLD OF SOMEONE AGAIN, THEY SAID THEY HAD CLOSED MY ORIGINAL CASE (NO ONE EVER GOT A HOLD OF ME ON THAT ONE) BECAUSE THEY COULDN'T CONTACT ME, EVEN THOUGH THEY WERE GIVEN MY HOME ADDRESS/EMAIL/PHONE #. 2ND TIME (NOW CASE #31597130) AT PHONE #800-992-1997, AN "INSPECTOR" FROM CHRYSLER FINALLY RESPONDED TO OUR ADDRESS (WHERE VAN IS PARKED/TOTALLED) DID WHAT HE CALLED AN INSPECTION. I RECEIVED A LETTER A COUPLE DAYS FROM J. SUSALLA/SPECIAL INVESTIGATIONS AT FCA (FIAT/CHRYSLER AUTOMOBILES) SAYING CONCLUSION OF INVESTIGATION "IS THAT THE RATE OF DECELERATION NECESSARY TO ACTIVATE THE AIR BAG SYSTEM WAS NOT PRESENT DURING YOUR ACCIDENT." BASICALLY A COP OUT AND DENIAL THAT THEIR AIRBAG OR AIRBAG SYSTEM (A VERY SERIOUS SAFETY ISSUE) WAS FAULTY IN OUR VAN, AND CHRYSLER IS REFUSING TO DO ANYTHING ABOUT. I HAVE ATTACHED PHOTOS, AND A COPY OF THE LETTER.
TAKATA RECALL- WHEN IT IS RAINING OR WET OUTSIDE FROM SNOW OR HUMIDITY THE AIR BAG LIGHT IS ON. IF IT DRIES OUT THEN THE LIGHT WILL GO OFF. THIS HAPPENS IF THE CAR IS DRIVING OR STOPPED AND AT ALL TIMES. I HAVE COMPLAINED PREVIOUSLY ABOUT THIS WITH NO RESPONSE. IT HAS BEEN ON AND OFF FOR THE LAST 3-5 YEARS.
WHEN IT RAINS AND I'M DRIVING A DAY OR MORE THE AIRBAG LIGHT COMES ON, AND STAYS ON UNTIL THE DAY AFTER IT STOPS RAINING. I AM AFFRAID THEY MAY DEPLOY, GIVEN THE PROBLEM WITH THE POSSIBILITY OF THIS HAPPENING DUE TO EXISTING BAD MECHENISMS. I WANT THIS REPAIRED AT NO COST TO ME.
THE SYMPTOMS ON MY MINIVAN ARE IDENTICAL TO THOSE FOUND IN THE FOLLOWING RECALL, BUT BECAUSE MINE IS REGISTERED IN CO, IT IS ASSUMED BY CHRYSLER THAT THIS MINIVAN HAS NEVER TRAVELED EXTENSIVELY IN THE COVERED STATES OR THAT CONDITIONS IN CO COULDN'T POSSIBLY BE SIMILAR. I'M DISGUSTED WITH THE IMPOTENCE OF NHTSA CONCERNING CITIZEN REPRESENTATION AND THE SUSPICIOUSLY CONVENIENT, MONEY SAVING PARTIAL RECALL ON THESE AIR BAG SENSORS. I DISCOVERED MY SENSOR FAILURE WHILE TRANSPORTING MY FAMILY BACK FROM A TRIP TO ESTES PARK, CO DURING A HEAVY, WET SNOW STORM. (GO FIGURE!) THE WARNING LIGHT CAME ON INTERMITTENTLY FOR A SEVERAL MONTHS, BUT EVENTUALLY STAYED ON CONTINUOUSLY. RE: REPORT RECEIPT DATE: JAN 11, 2010 NHTSA CAMPAIGN NUMBER: 10V008000 COMPONENT(S): AIR BAGS
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. WHILE MAKING A TURN AT AN UNKNOWN SPEED, THE STEERING WHEEL LOCKED UP WITHOUT WARNING. WHILE ATTEMPTING TO REGAIN CONTROL, A LOUD BANG NOISE WAS HEARD. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE STEERING WHEEL, BUT A CLICKING SOUND WAS HEARD CONSTANTLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING AND MULTI-FUNCTION SWITCH WERE DAMAGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,416. UPDATED 02/12/16*LJ *CN
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE ABS, AND THE AIR BAG WARNING LIGHTS ILLUMINATED AND ALL OF THE CONTROLS NEAR THE STEERING WHEEL FAILED TO WORK. THE CONTACT DIAGNOSED THAT THE SPEED CONTROL SWITCH AND THE CRUISE CONTROL FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 146,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000(AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS IN PARK AND SHIFTED INTO DRIVE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V008000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT FLASHED AND EVENTUALLY REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IT WAS UNKNOWN IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V008000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
I OWN A 2006 TOWN AND COUNTRY AND THE AIR BAG HAS BEEN ILLUMINATED FOR APPROXIMATELY 10000 MILES. I NOTICED THAT ON RAINY DAYS THE AIR BAG LIGHT WOULD ILLUMINATE AND ON DRY DAYS IT WOULD GO OFF. CURRENTLY IT HAS BEEN ON ALL THE TIME AND IT NEVER GOES OUT AND MY CAR REPAIR MAN CANNOT READ THE CODE. I LOOKED UP THE RECALLS ASSOCIATED WITH MY VAN AND FIND THAT MY SPECIFIC VIN IS NOT LISTED IN A RECALL BUT I COMPLETELY BELIEVE THAT THE PROBLEM IS LISTED IN RECALL 10V008000 BUT IT IS NOT COVERED ACCORDING TO MY REPAIR SHOP. I AM TRYING TO FIND OUT WHAT TO DO REGARDING THIS ISSUE. I DON'T KNOW IF IT'S BECAUSE I BOUGHT IT USED THAT MAYBE IT ISN'T LISTED IN IL AND THAT IS WHY IT IS NOT IN THE RECALL. I JUST PUT $800 IN REPAIRS IN THIS CAR BUT I FEEL THAT IF THE PROBLEM IS CHRYSLERS THEN THEY SHOULD FIX IT.
CHECKING RECALLS AND FOUND NHTSA CAMPAIGN NUMBER: 10V008000 INVOLVING AIRBAG SENSORS. VIRGINIA AND TENNESSE AND OTHER NORTHERN STATES WERE LISTED BUT NOT NORTH CAROLINA. WHY WAS THAT?. IF THIS IS A COLD CLIMATE ISSUE, MY VEHICLE SPENDS TIME IN THE MOUNTAINS OF NC WHICH HAS A CLIMATE LIKE NORTHERN STATES. SHOULD I BE WORRIED ABOUT MY AIR BAGS FUNCTIONING WHEN NEEDED IF THE SAME MAKE, MODEL, AND YEAR IN MANY OTHER STATES REQUIRED A RECALL AND REPAIR?
THE AIR BAG WARNING LIGHT COMES ON AND STAYS ON FOR A FEW MINUTES, TO OVER AN HOUR, EVERY FEW DAYS OR SO, AND, DUE TO FAULTY AIR BAD SENSORS BEING AN NHTSA ISSUE WITH 06 CHRYSLERS THIS IS CAUSE FOR GREAT CONCERN FOR ME AND MY FAMILY; FOR THE 1 1/2 YEARS I HAVE OWNED THIS TOWN & COUNTRY I HAVE CONTINUAL PROBLEMS WITH EXTERIOR AND INTERIOR LIGHTS, BLINKING ON AND OFF, HEADLIGHTS AND/OR PARKING LIGHTS STAYING ON AFTER I'VE TURNED THE LIGHTS OFF AND THEN TURN THE CAR OFF. I CONTINUE REPLACING RELAY SWITCHES AND PARTS. ON, THE PARKING LIGHTS ARE STAYING ON AFTER I'VE TURNED EVERYTHING OFF, AND; WHILE DRIVING OFF NORMALLY THE TRANSAXLE WHISTLES, SCREECHES AND BOGS DOWN WHEN CHANGING GEARS, EVEN THOUGH TRANSAXLE FLUID IS CHANGED REGULARLY AND FILTER IS CLEAN.
TOOK A TRIP SOUTH, THE AIR BAG LIGHT CAME ON WHILE I WAS DRIVING. WHEN I STOPPED TO EAT AT A RESTAURANT, AND STARTED UP THE ENGINE, THE LIGHT WAS OFF AND EVENTUALLY CAME BACK ON. THE LONGER I DROVE THELONGER IT STAYED ON. NOW IT COMES ON BUT NOT THAT OFTEN. AM I IN DANGER?
RECALL NUMBER: 10V008000RECALL DATE: 01/11/2010 COMPONENT: AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE PROBLEM SUMMARY: CHRYSLER IS CONDUCTING A SAFETY IMPROVEMENT CAMPAIGN INVOLVING MODEL YEAR 2005-2006 DODGE CARAVAN, GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, MISSOURI, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, TENNESSEE, UTAH, VERMONT, VIRGINIA, WEST VIRGINIA, WISCONSIN, ALASKA AND THE DISTRICT OF COLUMBIA. THE FRONT CRASH SENSORS MAY CRACK UNDER CERTAIN ENVIRONMENTAL CONDITIONS AND ALLOW WATER TO ENTER INTO THE SENSOR. THIS CAN CAUSE THE SENSOR TO BECOME INOPERATIVE AND ILLUMINATE THE AIRBAG WARNING LIGHT. THESE SENSORS WERE ADDED TO ENHANCE THE PERFORMANCE OF THE AIRBAG SYSTEM IN CERTAIN FRONTAL CRASHES. CONSEQUENCE: IF THE FRONT CRASH SENSORS BECOME INOPERATIVE, THE DRIVER IS IMMEDIATELY ALERTED BY ILLUMINATION OF THE AIRBAG WARNING LIGHT AND THE VEHICLE SHOULD BE PROMPTLY SERVICED. UNTIL THE VEHICLE IS REPAIRED, THE AIRBAGS MAY NOT PROVIDE THE ENHANCED PROTECTION IN THE EVENT OF A CRASH. WHAT OWNERS SHOULD DO: CHRYSLER WILL REPLACE THE FRONT AIRBAG SENSORS WITH A NEW DESIGN. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY IMPROVEMENT CAMPAIGN WILL BEGIN DURING JUNE 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. I HAVE THIS ISSUE AND CHRYSLER IS REFUSING TO FIX IT FOR FREE.
THE AIRBAG WARNING LIGHT CAME ON WHEN I WAS ROUNDING A CURVE, AND WHEN I SAW A DEER AHEAD OF ME, I ATTEMPTED TO HONK MY HORN, AND IT FAILED TO HONK. *DT
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WOULD DISENGAGE INDEPENDENTLY. THE CONTACT MENTIONED THAT DURING COLD WEATHER THE STEERING WHEEL MADE A LOUD NOISE WHEN TURNING.IN ADDITION, THE CONTACT STATED BOTH SLIDING DOORS FAILED TO LOCK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REFERRED THE CONTACT TO TAKE THE VEHICLE TO THE AUTHORIZED DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000. UPDATED 01/12/15*LJ THE CONSUMER STATED THE PASSENGER AIRBAG LIGHT REMAINED ON. UPDATED 06/3/2015 *JS
DESCRIPTION OF ACCIDENT ~ VAN SLID ON ICE, HITTING A MAILBOX. BOTH THE UPPER AND LOWER AIRBAGS EXPLODED WITH A POP-LIKE SOUND, SIMILAR TO GUNFIRE, EMITTING TERRIBLE SMOKE AND SHARP DEBRIS, WHICH SMELLED AS THOUGH THE CAR CAUGHT FIRE. NOTICED SEVERAL HOLES PUNCTURED AS THE AIRBAGS REACHED THEIR MAXIMUM CAPACITY, SHOWING LARGE BURNT-LIKE HOLES. BOTH MY DAUGHTER AND I WERE IN THE CAR. SHE WAS IN PASSENGER'S SEAT, WITH HER BACKPACK IN LAP, WHICH SAVED HER FROM INJURY, THANK GOODNESS! UNFORTUNATELY, MY LEGS WERE PINNED IN VEHICLE, BURNT AND CUT BY THE AIRBAGS & DEBRIS. UPON THE AMBULANCE'S ARRIVAL, WE NOTED THAT MY DAUGHTER'S SAFETY BELT NEEDED TO BE CUT, SINCE IT WOULD NOT RELEASE FOR HER AUTOMATICALLY. SHE WAS CLEARED THROUGH THE PARAMEDICS TO HEAD ON TO SCHOOL. THE PARAMEDICS STATED THAT I MAY HAVE BLACKED OUT FOR A BIT, AND FELT THAT I MOST LIKELY HAD WHIPLASH. THEIR OTHER CONCERNS WERE THE MAJOR PAIN IN MY LEFT SHOULDER, AND NOTED THE NEED FOR ME TO BE SEEN BY A DOCTOR RIGHT AWAY. I WAS DRIVEN TO THE HOSPITAL. TO DATE, DEEP BRUISING IS STILL EXTREMELY APPARENT, ALONG WITH BEING PAINFUL. MAJOR SCARING REMAINS ON BOTH LEGS DUE TO BEING BURNT AND CUT. MY SHOULDER AND BACK OF NECK CONTINUE TO THROB, ALONG WITH ACKNOWLEDGMENT THROUGH MY DOCTOR'S REFERRAL, WITHIN CHIROPRACTIC CARE. HE INDICATED THROUGH AN X-RAY, THAT I HAVE NERVE DAMAGE IN THE BACK OF MY NECK, WHICH CAUSES PAIN AND NUMBNESS THROUGHOUT MY RIGHT ARM AND HAND. THE VAN WAS DECLARED TOTALED'. PLEASE NOTE: PICTURES OF BOTH DAMAGE TO MY VEHICLE, ALONG WITH BODILY INJURIES ARE AVAILABLE. I WOULD BE HAPPY TO DISCUSS ANY FURTHER DETAILS WITH YOU. THANK YOU SO VERY MUCH FOR REVIEWING MY INFORMATION. SHOULD YOU NEED ANY ADDITIONAL INFORMATION, KINDLY ADVISE. *JS
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. UPDATED 1/23/15*CN UPDATED 02/18/15*JB
I AM CONCERNED THAT THE AIRBAGS DID NOT DEPLOY, THE DAMAGE TO THE VEHICLE IS SUBSTANTIAL. MY WIFE AND SON HAD BOTH MINOR INJURIES. *TR
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CHECK ENGINE AND AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
SIDE IMPACT CAUSING VEHICLE TO BE SPUN AROUND APPROXIMATELY 200 DEGREES. TOTAL DAMAGE TO SIDE OF VAN AND SIDE AIRBAGS DID NOT DEPLOY. VERY DANGEROUS FOR CHILDREN RIDING IN REAR SEATS. *TR
WHILE DRIVING THE VEHICLE THE AIRBAG LIGHT COMES ON FOR PERIODS OF TIME AND THEN GOES OFF. WE HAD IT LOOKED AT BY A MECHANIC WHO TOLD US THAT THE FRONT AIRBAG SENSORS ARE DEFECTIVE AND NEED TO BE REPLACED. I CALLED CHRYSLER CUSTOMER CARE BECAUSE I KNOW THERE WAS A RECALL ISSUED FOR THIS SAME DEFECT HOWEVER ARE VIN # WAS NOT AMONG THE VEHICLES RECALLED. IT IS CLEAR THAT MY VEHICLE HAS THE SAME DEFECT THAT THE VEHICLES IN THE RECALL HAVE. WE CAN NOT AFFORD TO HAVE THIS FIXED ON OUR OWN AND ARE HOPING THAT BY FILING THIS COMPLAINT, ALONG WITH OTHERS THAT I AM SURE HAVE BEEN FILED, CHRYSLER WILL EXTEND THE RECALL TO ALL CHRYSLER TOWN AND COUNTRY THAT ARE HAVING THIS PROBLEM. UNTIL THEN WE ARE TAKING OUR CHANCES DRIVING A VEHICLE THAT WE BOUGHT FOR ITS SAFETY AND RELIABILITY. I AM DISAPPOINTED THAT CHRYSLER HAS NOT HELD UP THEIR END OF THE DEAL IN PROVIDING GOOD CUSTOMER CARE AND WILL SHOP OTHER MAKERS WHEN IT COMES TIME TO GET ANOTHER VEHICLE. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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