Other / unspecified
Filed Apr 16, 2017
WHILE I WAS DRIVING MY SPARE TIRE BROKE LOOSE AND FELL OFF LODGING ITSELF UNDER MY TOWN AND COUNTRY MINI VAN. THIS BROUGHT MY CAR TO A HALT WITH NO WARNING BRAKE LIGHTS. CARS HAD TO SWARM ON THE GRASS TO AVOID AN ACCIDENT. LUCKILY I WAS IN A NEIGHBORHOOD. IF I HAD BEEN ON THE HIGHWAY A LOT OF PEOPLE MAY HAVE DIED, IT WOULD HAVE CAUSED A PILE UP OF CARS. A TIRE SHOULD NEVER BE PLACED WHERE IT CAN FALL OFF AND CAUSE A SAFETY PROBLEM WHERE LIVES ARE IN JEOPARDY. CHRYSLER WOULD NOT EVEN PUT A NEW BRACKET TO HOLD MY SPARE TIRE. THEY SHOULD BE SO HAPPY THAT NO ONE WAS INJURED AND WILLING TO FIX A DANGEROUS PROBLEM AT NO CHARGE TO ME. RIGHT BEFORE THAT I TOOK MY CAR IN AND SAID TO DO A MULTIPOINT INSPECTION BECAUSE I WAS LEAVING TO GO OUT OF TOWN. I HAD A BRAKE LIGHT OUT AND 3 TIRES THAT NEEDED AIR. THEY GAVE ME THE CAR BACK AND SAID ON PAPERWORK THE INSPECTION WAS DONE. (IF THEY HAD CHECKED WOULD THEY HAVE SEEN MY TIRE PROBLEM?) WHEN I GOT ON THE HIGHWAY MY LIGHT SAID TIRES NEED AIR. I CALLED AND ASKED IF THEY PUT AIR IN MY TIRES AND THEY SAID YES. I TOOK MY CAR BACK TO MY NEIGHBOR AND AIR HAD NOT PUT IN THE TIRES, HAD TO GO TO AN AUTO STORE AND BUY A LIGHT. SOMEONE WAS IN A HURRY AND SIGNED OFF THAT THEY CHECKED MY CAR AND SENT ME ON MY WAY TO TRAVEL UNPREPARED. DUE TO THE LIES OF THE SERVICE CENTER IN ORLANDO THAT I WENT TO AND CHRYSLER UNWILLING TO FIX THE SPARE TIRE PROBLEM, I WILL NEVER BUY ANOTHER CHRYSLER AND WILL MAKE SURE I LET PEOPLE KNOW MY EXPERIENCE. THEY SAID NO ONE ELSE HAD A TIRE FALL OFF SO THEY DO NOT SEE IT AS AN ISSUE. SO NOW IT IS ON RECORD, SO IF IT HAPPENS TO SOMEONE ELSE AND A LIFE IS LOST, CHRYSLER DOES KNOW OF THE POTENTIAL PROBLEM.
- NHTSA ID
- 10978685
- Incident
- May 20, 2016
- Mileage
- 58,000 mi
Other / unspecifiedSteeringSuspension
Filed Oct 6, 2015
I HAD AN ACCIDENT WHERE THE VEHICLE SUDDENLY STEERED TO THE LEFT. I DID A 360 PLUS 90. I WAS GOING AROUND A BEND TO THE LEFT AT THE TIME. THERE WAS A LIGHT RAIN AT THE TIME BUT I WAS NOT EXCEEDING THE SPEED LIMIT AND I HAVE DRIVEN THIS ROAD MANY TIMES IN THE PAST. THE FRONT PASSENGER TIRE WAS COMPLETELY TORN FORM THE CAR. AFTER IT WAS TOWED AND I HAD A CHANCE TO SEE THE DAMAGE, I NOTICED A DARK BLACK MARK ABOUT 5/8 OF AN INCH BY 1/4 INCH ON THE BROKEN BALL JOINT. I THINK THE BALL JOINT HAD A DEFECT IN IT AND THAT A THE ACCIDENT WAS CAUSED BY THE BALL JOINT BREAKING WHERE IT FLATTENS OUT TO CONNECT TO THE STEERING ROD OR CONNECTING ROD. AT THE PRESENT TIME THE VEHICLE IS AT THOMAS CHEVY DEALERSHIP IN BEDFORD, PA I AM GOING TO HAVE THE ADJUSTER TAKE PICTURES TO HAVE SOME EVIDENCE OF THIS AND WILL ASK TO KEEP THE PARTS OR GIVE THEM TO ME. A COUPLE OF DAYS AFTER THE ACCIDENT I WENT BACK TO THE LOCATION TO SEE IF THERE WAS ANY THING MORE I COULD REMEMBER ABOUT THE ACCIDENT AND HOW IT HAPPENED. I SAW A SLIGHT GOUGE IN THE ROAD LIKE SOMETHING HAD BEEN PUSHED OR PULLED ON THE BLACKTOP SURFACE OF THE ROAD. I WILL TRY TO SEE IF THE END OF THE TIE ROD OR WHATEVER IT IS CALLED HAS A WEAR SPOT ON IT WHEN I GO TO LOOK AT THE CAR TODAY. I HAVE NO CAMERA TO BE ABLE TO HAVE ANY PHOTO EVIDENCE OF THIS. I WOULD LIKE TO KNOW IF THERE HAVE BEEN OTHER ACCIDENTS INVOLVING A BALL JOINT PART BREAKING.
- NHTSA ID
- 10780025
- Incident
- Oct 3, 2015
- Mileage
- 110,000 mi
Body & structureOther / unspecifiedTires & wheels
Filed Jul 22, 2014
THE SPARE TIRE CARRIERS DO NOT RELEASE THE TIRE. THIS CAN BE DANGEROUS ON THE HIGHWAY WHEN TRYING TO CHANGE A TIRE. THE CABLE RELEASES BUT THE TIRE STAYS UP. YOU HAVE TO LAY ON THE GROUND GET YOUR LEGS UNDER THE CAR WHILE IT IS JACKED UP AND WITH TRY TO KICK THE TIRE LOOSE. VERY DANGEROUS! WE HAVE A FLEET OF DODGE / CHRYSLER MINI VANS MOST HAVE EXPERIENCED THE ISSUE. WHEN WE WERE NOTIFIED OF THE TOYOTA CAMPAIGN I IMMEDIATELY THOUGHT WHY CHRYSLER HAS NOT DONE ANYTHING ABOUT THIS POTENTIALLY DANGEROUS SITUATION. *TR
- NHTSA ID
- 10615214
- Incident
- Jul 21, 2014
- Mileage
- 159,000 mi
Other / unspecified
Filed Apr 3, 2014
CHECK FOR ANY RECALLS. *TR
- NHTSA ID
- 10577232
- Incident
- Apr 3, 2014
- Mileage
- 38,741 mi
Other / unspecified
Filed Jan 7, 2014
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED THE VALVE STEM EJECTED FROM THE WHEEL. THE CONTACT CHANGED THE TIRE DUE TO A FLAT. A MECHANIC ADVISED THE CONTACT TO HAVE THE VALVE STEM REPLACED SINCE THEY WERE KNOWN TO BE DEFECTIVE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 92,000. VIN NOT AVAILABLE
- NHTSA ID
- 10558865
- Incident
- Jan 31, 2013
- Mileage
- 92,000 mi
BrakesOther / unspecified
Filed Jul 24, 2011
LOSS OF BRAKING AFTER DRIVING THROUGH ABOUT 6 INCHES OF WATER. BRAKES MUST BE PUMPED TO TEMPORARILY RESTORE BRAKING. DEALER REPLACED MASTER CYLINDER BUT PROBLEM CONTINUES AFTER HEAVY SNOWS OR RAIN. *TR
- NHTSA ID
- 10414928
- Incident
- Jun 14, 2011
- Mileage
- 92,000 mi
Body & structureOther / unspecified
Filed Apr 1, 2011
AFTER STOPPING IN MY GARAGE, I USED THE REMOTE TO UNLOCK AND OPEN THE REAR DRIVER SIDE POWER SLIDING DOOR. THE DOOR BEGAN TO OPEN, AND I REACHED IN TO PICK UP MY BAG. THE DOOR CAUGHT SUDDENLY AND STARTED TO CLOSE QUICKLY. I REACHED UP WITH MY RIGHT ARM TO STOP THE DOOR FROM CLOSING ON ME, WHICH IT DID. I THEN TRIED TO BACK OUT OF THE CAR IN CASE THE DOOR SUDDENLY CLOSED AGAIN. THE DOOR CAUGHT AGAIN, THIS TIME SLAMMING INTO MY RIGHT CHEEK AND CAUSING A CONCUSSION. 10 DAYS LATER, AND I AM STILL RECOVERING. I DON'T KNOW WHAT TO DO TO CORRECT THE PROBLEM, BUT I DON'T WANT OTHERS TO FACE THE SAME POSSIBILITY OF INJURY. *TR
- NHTSA ID
- 10393916
- Incident
- Mar 22, 2011
- Mileage
- 68,800 mi
Other / unspecifiedSteering
Filed Jan 13, 2009
OUR VAN STARTED LEAKING SEVERAL MONTHS AGO AND THEN RECENTLY IT STARTED MAKING A WHIRRING SOUND THAT INCREASED WITH THE ENGINE RPM AND WHEN THE WHEELS WERE TURNED. IT ALSO HAD A SMELL OF SOMETHING BURNING. I TOOK THE VAN TO THE CHRYSLER DEALER WE BOUGHT IT FROM. THEY CALLED TO TELL ME THAT THERE WERE TWO SEPARATE LEAKS, THE WATER PUMP AND THE POWER STEERING RACK AND BOTH WOULD NEED REPLACEMENT. THEY ALSO FOUND THE STABILIZER LINKS AND BUSHINGS WERE WORN OUT. CHRYSLER AGREED TO PAY FOR PARTS BUT NOT LABOR. THE VAN HAS 37K MILES AND THE WARRANTY HAD RUN OUT OVER THE SUMMER. *TR
- NHTSA ID
- 10254830
- Incident
- Dec 28, 2008
- Mileage
- 37,000 mi
EngineOther / unspecified
Filed May 30, 2008
WE PURCHASED ON 11/06/07 A USED 2006 TOWN AND COUNTRY FROM VIN DEVERS (419-885-5111) IN TOLEDO OHIO. WE ALSO BOUGHT A SERVICE CONTRACT AND THE 8 YEAR 80K MILE WARRANTY AS THIS VEHICLE WOULD BE OUR FAMILY CAR. WE HAVE THREE YOUNG CHILDREN. THE FIRST TIME WE USED THE AC (05/19/08) WE DISCOVERED IT DIDN'T WORK. IT ONLY BLEW WARM AIR. WE CALLED VIN DEVERS AND THEY SAID IT WAS NOT COVERED SO WE TRIED ANOTHER CHRYSLER DEALERSHIP IN THE AREA. THEY TOO EXPLAINED IT WAS NOT COVERED. BOTH DEALERSHIP ADVISED NOT TO TAKE IT TO THE OTHER DEALERSHIP. AFTER SEVERAL PHONE CONVERSATIONS WITH BOTH DEALERSHIPS AND BEING TOTALLY CONFUSED WE FINALLY GAVE UP AND PAID FOR THE REPAIRS OURSELVES. I LATER CALLED CHRYSLER'S SERVICE CENTER IN AUBURN HILLS AND THEY EXPLAINED THE REPAIRS SHOULD HAVE BEEN COVERED. I AM NOW WORKING WITH THE SERVICE CENTER TO HAVE THE MONEYS REFUNDED. THIS HAS BEEN A TOTAL MESS FROM THE INITIAL PURCHASE OF THIS VEHICLE AND I WOULD LIKE SOME ASSISTANCE. THE REPAIRS WERE FOR THE REAR EVAPORATOR COILS AND ALL NEW HOSES AND COSTED $670
- NHTSA ID
- 10229315
- Incident
- May 22, 2008
- Mileage
- 44,236 mi
Other / unspecified
Filed Jun 29, 2006
DT*: THE CONTACT STATED WHILE DRIVING 60 MPH ON THE INTERSTATE, THE PASSENGER REAR TIRE SUDDENLY WENT FLAT WITHOUT WARNING. THE VEHICLE SLID ACROSS THE INTERSTATE AND HIT A GUARDRAIL. THERE WAS DAMAGE DONE TO THE VEHICLE. THE POLICE WAS AT THE SCENE, BUT A REPORT WAS NOT FILED. A TIRE DEALERSHIP EXAMINED THE TIRE AND DETERMINED THERE WAS NOTHING WRONG WITH THE TIRE; HOWEVER THE AIR VALVE ON THE WHEEL WAS LEAKING AIR. THE DEALERSHIP REPAIRED THE AIR VALVE.
- NHTSA ID
- 10161063
- Incident
- Jun 18, 2006
- Mileage
- 6,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.