RoadVitals

2018 Coachmen Prism

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Mar 2, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2018 Coachmen Prism, most frequently naming the other / unspecified category. 2 safety recalls have been issued covering this model year; and 8 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified2100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V756000

EQUIPMENT

Nov 22, 2017
365,885 units potentially affected
The defect: Forest River, Inc. (Forest River) is recalling certain 2003-2018 Forest River Berkshire, Charleston, Rockport, Cedar Creek, Cherokee, Riverstone, Salem, Sandpiper, Sierra, Vengeance, Wildcat, Wildwood, XLR Boost, Cargo Mate, Continental Cargo, motorhomes, recreational trailers, toyhaulers, cargo trailers and restroom trailers and 2009-2018 Coachmen Mirada, Pursuit, Concord, Leprechaun, Freelander, Orion and Prism motorhomes, 2009-2017 Coachmen Apex and Catalina recreational trailers, and 2013-2017 Shasta Oasis and Revere recreational trailers, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Forest River will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on December 27, 2017. Owners may contact Forest River customer service at 1-800-348-7440, or Kidde customer service toll free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Forest River's number for this recall is 51-0544.
Forest River, Inc.Manufacturer number 51-0544View on NHTSA.gov
17V513000

EQUIPMENT:OTHER:LABELS

Aug 18, 2017
184 units potentially affected
The defect: Forest River, Inc. (Forest River) is recalling certain 2018 Forest River Dynamax, Forester, Sunseeker, and Coachmen Prism vehicles built on Mercedes-Benz Sprinter vans. The affected vehicles have tire labels on the B-pillar that list a tire pressure that is too low. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk: Operating the vehicle with low front tire pressures may result in tire damage, increasing the risk of a crash.
The remedy: Forest River will notify owners, and authorized Mercedes-Benz or Freightliner Sprinter dealers will inspect and replace the tire pressure label with correct tire inflation pressure, free of charge. The recall began on September 5, 2017. Owners may contact Forest River customer service at 1-854-888-3214. Forest River's number for this recall is 35.55.215-0491.
Forest River, Inc.Manufacturer number 35.55.215-0491View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Mar 2, 2023

2018 Coachman Prism 14K miles. I've always had issued maintaining the correct air pressure in my rear tires. On 3/3/23 I took my RV to Discount Tire to have my tires checked. The technician pointed out where the rims were leaking at the welds. This same defect was observed on the wheel next to it. Discount Tires has provided a written statement of their findings. I called the service advisor at my local sprinter dealer; they informed me that this issue would NOT be under warranty. Although my tires appear to be in good condition, the effects of running tires on low pressure could significantly reduce tire life and increase risk to operator and passenger safety. Currently there are 6 Complaints submitted for the same issue. At what point does this get escalated to an investigation?

NHTSA ID
11509872
Incident
Mar 1, 2023
Other / unspecified
Filed Mar 26, 2018

TL* THE CONTACT OWNS A 2018 COACHMEN PRISM. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V756000 (EQUIPMENT) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MANUFACTURER AT 855-262-3540 WHERE IT WAS ADVISED THAT THE PART WOULD BE SENT OUT HOWEVER, THE CONTACT HAD NOT RECEIVED THE REPLACEMENT FIRE EXTINGUISHER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT

NHTSA ID
11081232
Incident
Dec 26, 2017

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

511312

WHEELS

As per Mercedes Interim Recall Notice 21V042, one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

511293

ELECTRICAL SYSTEM; VEHICLE SPEED CONTROL

In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, MB USA is extending the warranty on the wheel speed sensors ("WSS") for the affected vehicles to a total of 10 years/ no mileage limitations from the vehicle's original New Vehicle Limited Warranty start date. This addendum to the WSS coverage applies to the vehicle regardless of ownership.

511275

STEERING

As per Mercedes-Benz Recall 2020-545; MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses might detach at their connection points under certain operating conditions, which could cause hydraulic fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose detaches, the driver will still have manual steering functionality, but increased steering effort will be needed, particularly at low speeds. Sudden loss of power steering assist as well as the loss of hydraulic steering fluid to the road surface may increase the risk of a crash.

511268

ENGINE AND ENGINE COOLING

Mercedes-Benz USA is extending the warranty of the exhaust gas recirculation (“EGR”) valve for the affected vehicles to a total of 11 years / 120,000 miles from the vehicle’s original New Vehicle Limited Warranty start date. This addendum to the EGR valve coverage applies to the vehicle regardless of ownership.

CV1-4

ELECTRICAL SYSTEM; EQUIPMENT

Provide an update that would prevent possible message corruption that could take place on the RVC network.

511083

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that a defect related to a motor vehicle emissions control system may exist on certain Model Year 2016-2018 Sprinter models. Mercedes-Benz Canada Inc. (MBC) therefore has initiated a voluntary warranty extension related to the Exhaust Gas Recirculation (EGR) valve on these vehicles.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Coachmen Prism by model year
YearComplaintsRecallsInvestigationsIssue Index
2024040—
2023050—
2022020—
2021040—
2020230—
2019110—
2018Viewing220—
2017110—
2016010—
2015330—
2014240—
2013040—
2012240—
2011030—
2010140—
2009050—
2008010—
2007010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.