RoadVitals

2015 Crossroads Redwood

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Dec 14, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2015 Crossroads Redwood, most frequently naming the electrical and suspension categories. 1 safety recall has been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical266.7%
  • Suspension133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Dec 14, 2015

TL* THE CONTACT OWNS A 2015 CROSSROADS REDWOOD FIFTH WHEEL. THE CONTACT STATED THAT MICE ENTERED THE VEHICLE AND CHEWED COMPLETELY THROUGH THE ELECTRICAL AND WATER LINES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE ISSUE AND REPLACED BOTH THE ELECTRICAL AND WATER LINES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 04/29/16*LJ VIN INVALID FOR CARFAX UPDATED 5/10/18 *JB *TR

NHTSA ID
10810064
Incident
Nov 17, 2015
ElectricalSuspension
Filed Aug 19, 2015

TL* THE CONTACT OWNS A 2015 CROSSROADS REDWOOD CAMPER. WHILE BEING TOWED BY A 2008 FORD F-250 AT 50 MPH, THE VEHICLE FAILED TO REMAIN IN POSITION AND TILTED TO THE RIGHT. IN ADDITION, THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED TO FULLY FUNCTION AND WOULD ONLY COOL THE VEHICLE BETWEEN 6 TO 8 DEGREES LOWER THAN THE OUTSIDE TEMPERATURE. THE CONTACT ALSO DISCOVERED THAT WATER WAS LEAKING FROM THE REAR END CAP. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT BOTH AXLES AND THE REAR AIR CONDITIONER WERE IMPROPERLY MOUNTED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 600.

NHTSA ID
10749743
Incident
Aug 7, 2014
Mileage
600 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

16_TL-2

BACK OVER PREVENTION; SEATS

The Detroit? special tools group has developed and released a robust NOx sensor socket, W470589060900. The socket will aid in the removal and installation of the NOx sensors.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Crossroads Redwood by model year
YearComplaintsRecallsInvestigationsIssue Index
2022010—
2021010—
2020020—
2019110—
2018120—
2017220—
2016020—
2015Viewing210—
2014330—
2013130—
2012230—
2011010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.