RoadVitals

2019 Crossroads Redwood

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 11, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Feb 19, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2019 Crossroads Redwood. 1 safety recall has been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V108000

TRAILER HITCHES:FIFTH WHEEL ASSEMBLY

Feb 19, 2019
128 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2019 Crossroad Redwood recreational trailers, equipped with MORryde Rubber Pin Boxes. The pin box mounting bolts may have been insufficiently tightened, possibly resulting in the trailer separating from the tow vehicle.
The risk: A separation of the trailer can increase the risk of a crash.
The remedy: Keystone has notified owners, and dealers will properly tighten the mounting bolts for the pin box, free of charge. The recall began on February 28, 2019. Owners may notify Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-346.
Keystone RV CompanyManufacturer number 19-346View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Jul 11, 2020

ON MAY 15, 2020, I PICKED UP MY 2019 CROSSROADS REDWOOD (3951WB) FROM CATOOSA, OKLAHOMA TO TAKE IT BACK TO ALPINE, TEXAS AFTER IT BEING AT TULSA RV FOR SIX MONTHS FOR SIGNIFICANT WARRANTY REPAIRS. ON THE WAY BACK TO ALPINE, SOMEWHERE ALONG THE ROUTE THE REAR AXLE'S RIGHT-SIDE LEAF SPRING SHEARED IN HALF. DUE TO WEIGHT OF THE RV AND THE SIZE OF MY TRUCK, I DID NOT FEEL THE LEAF SPRING SHEAR IN HALF. WHEN I ARRIVED AT THE CAMPGROUND IN ALPINE, I NOTICED THE RV WAS LEANING ABOUT THREE INCHES LOWER ON MY TRUCK ON THE RIGHT SIDE. I HAD TO LEVEL THE RV WITH A RAMP ON A LEVEL SITE. THE BROKEN LEAF SPRING WAS HIDDEN BY THE TIRE. I LOOKED UNDER THE RV AND THEN SAW THE DAMAGE TO THE LEAF SPRING, I-BEAM AND MOTOR SUSPENSION SYSTEM. KEYSTONE/LIPPERT SENT OUT A MOBILE TECH TO REPAIR THE DAMAGE. KEYSTONE HAD TO REPLACE TIRES WHICH ONLY HAD ABOUT 4500 MILES ON THEM. THE LIPPERT TECHNICIAN DID NOT COME RIGHT OUT AND SAY IT, BUT HE HINTED THE LEAF SPRINGS ARE NOT STRONG ENOUGH FOR THE WEIGHT OF THE RV. HIS JOB IS TO GO TO BROKEN DOWN KEYSTONE RVS WITH LIPPERT CHASSIS SUSPENSION FAILURES. I AM NOT SURE HOW MUCH LONGER I COULD HAVE DRIVEN THE RV WITHOUT CUTTING DEEPER INTO THE I-BEAM OR FOR THE REAR AXLE TO RIP FREE FROM THE FRAME CAUSING ME TO WRECK OR INJURING MYSELF OR OTHERS AROUND ME.*DT*DT*JB*DT*JB

NHTSA ID
11338816
Incident
May 15, 2020
Mileage
92,430 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

KSB-191007

EQUIPMENT; STRUCTURE

This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

KSB-191007

EQUIPMENT; STRUCTURE

Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Crossroads Redwood by model year
YearComplaintsRecallsInvestigationsIssue Index
2022010—
2021010—
2020020—
2019Viewing110—
2018120—
2017220—
2016020—
2015210—
2014330—
2013130—
2012230—
2011010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.