RoadVitals

2014 Crossroads Redwood

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Aug 21, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2014 Crossroads Redwood, most frequently naming the other / unspecified, suspension and tires & wheels categories. 3 safety recalls have been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified133.3%
  • Suspension133.3%
  • Tires & wheels133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
14V134000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Mar 20, 2014
298 units potentially affected
The defect: Crossroads RV is recalling certain model year 2014 Redwood and Rushmore trailers manufactured between March 8, 2013, and February 27, 2014, equipped with certain Frigidaire KG-series microwaves, models CFMV152CLB and CFMV154CLS, manufactured January 27, 2013, through April 10, 2013, in the serial number range KG30607951 through KG31600670. In the affected vehicles, the microwave may start on its own and begin heating when unattended.
The risk: If the microwave starts on its own and there are contents inside, a fire could result.
The remedy: Crossroads RV will notified owners, and dealers will repair the membrane/keypad component, free of charge. The recall began in May 2014. Owners may contact Crossroads at 1-855-226-7496.
Crossroads RVView on NHTSA.gov
13V372000

EQUIPMENT

Aug 20, 2013
1,931 units potentially affected
The defect: Crossroads RV is recalling certain model year 2012-2014 Redwood recreational vehicles manufactured August 26, 2011, through August 14, 2013. While the vehicle is moving, shifting cargo may accidentally activate the switch used to deploy the power awning.
The risk: The awning may unfurl unexpectedly increasing the risk of a crash.
The remedy: Crossroads RV will notify owners, and dealers will install a cover over the switches, free of charge. The recall began on October 7, 2013. Owners may contact Crossroads RV by email at "[email protected]," or by phone at 1-855-226-7496.
Crossroads RVView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Aug 21, 2018

I HAVE A 2014 REDWOOD GK38 THIS 5TH WHEEL RV WAS BUILT WITH 7000 POUND AXLES. LAST DECEMBER IN THE MOBILE, AL AREA WITHIN 40 MILES OF EACH OTHER I HAD 2 LEAF SPRINGS BREAK ON THE REAR AXLE. ONE ON THE WAY DOWN TO PORT CHARLOTTE FL AND ONE RETURNING HOME TO TEXAS. MY CONCERN IS THIS ISSUE IS NOT ISOLATED TO JUST MY REDWOOD THAT THIS IS VERY COMMON PROBLEM BECAUSE THESE 5TH WHEELS ARE ADVERTISED AND FULL TIME LIVING UNITS AND HAVE VERY HEAVY UPGRADES TO THE INTERIOR TO WITHSTAND FULL-TIME LIVING IN THEM. I AM A MEMBER OF THE REDWOOD OWNERS GROUP AND THERE HAVE BEEN NUMEROUS COMPLAINTS OF THESE SPRINGS BREAKING FOR A NUMBER OF YEARS. WHEN THE 2016 MODEL YEAR CAME THE MANUFACTURER CAME OUT WITH 8000 POUND SPRINGS AS STANDARD EQUIPMENT. I WAS VERY FORTUNATE THAT MY FIRST SPRING SNAPPED WHEN PULLING INTO THE CAMPGROUND 5 MPH I WAS STAYING FOR THE NIGHT. THE SECOND SPRING SNAPPED COMING INTO MAGNOLIA SPRINGS AL I WAS TRAVELING AT AROUND 10 MILES PER HOUR. HAD I BEEN ON I-10 TRAVELING AT HIGHWAY SPEED THIS COULD HAVE BEEN CATASTROPHIC THINK ABOUT IT HAPPENING IN THE MOBILE BAY TUNNEL WHICH I TRAVELED THROUGH TWICE DURING THIS TRIP. NOW I FEEL THAT THE MANUFACTURER HAS MISS LED ITS CUSTOMERS INTO A DANGEROUS SITUATION SINCE THEY STATE ON THE CLOSET ENTRANCE DOOR THAT THE WEIGHT OF THE RV IN MY CASE IS 13700 POUNDS WITHOUT UPGRADES OR CUSTOMER BELONGINGS. THEY ALSO STATE THE PIN WEIGHT OF THIS AROUND 3500 POUNDS. THIS WOULD LEAD ONE TO BELIEVE THAT THE AXLES ARE WELL WITH IN THE SAFETY ZONE. YET SO MANY PEOPLE ARE ENCOUNTERING THE SAME ISSUE WITH BROKEN SPRINGS. I WILL POST THIS TO THE MEMBERS SIGHT AND WOULD HOPE THAT THIS ISSUE IS LOOKED INTO NOT ONLY FOR THE SAFETY OF THE OWNERS THAT HAVE THESE RV'S BUT THE GENERAL PUBLIC TRAVELING OUR HIGHWAYS AROUND US. AS A RESULT MANY OF US OWNERS ARE CHOOSING TO REPLACE THEIR CURRENT SUSPENSIONS AT GREAT OUT OF POCKET COST.

NHTSA ID
11121281
Incident
Dec 9, 2017
Mileage
9,000 mi
Tires & wheels
Filed Aug 31, 2016

TRAVELING NORTH ON I-65 OUTSIDE BOWLING GREEN KY TRAVELING@60 MILES PER HOUR IN THE RIGHT LANE. REAR TIRE BLEW OUT ON PASSENGER SIDE OF RV. CAUSING 3000.00 DAMAGE TO RV. REPAIRED BY DUNCAN RV REPAIR IN ELKHART, IN. DEDUCTIBLE WAS $750. REPLACED BOTH TIRES ON THE PASSENGER SIDE WITH THE DRIVERS SIDE TIRES AND INSTALL NEW CARLISLE TIRES ON DRIVERS SIDE. TIRE TURNED OVER TO PROGRESSIVE INS. CARLISLE REFUSED TO RETURN MY DEDUCTIBLE. THAT WAS THE FIRST BLOWOUT IN JULY 23 2015 THE SECOND BLOWOUT WAS JUNE 12 2016. THIS TIME IT WAS THE FRONT TIRE ON THE PASSENGER SIDE DAME BATCH WITH A BUILD DATE OF "0114". THE DAMAGE TO THE RV WAS MORE EXTENSIVE SO FAR THE COST TO REPAIR IS MORE THAN $5000 WITH A $500.00 DEDUCTIBLE. HAS NOT BEEN REPAIRED YET BUT HAVE AN APT IN OCT AT DUNCANS AGAIN. BEFORE EVERY TRIP I ENSURE THAT THERE IS 95PSI IN EACH TIRE AND THAT THE TORQUE ON THE LUGS IS 110 FT LBS. ANT EVERY REST STOP THE TEMP OF THE TIRES ARE MEASURED WITH A INFRARED THERMOMETER TO ENSURE THAT EVERYTHING IS GOOD.

NHTSA ID
10899792
Incident
Jun 23, 2016
Mileage
12,000 mi
Other / unspecified
Filed Oct 28, 2015

WHILE DRIVING ON US 89 IN CALIFORNIA, MY FRONT PASSENGER SIDE TRAILER TIRE EXPLODED. HWY 89 SECTION HAD NO TURNOUTS OR SHOULDERS FOR ME TO STOP. THE TIRE IS A MARATHON ST235/80R16 LOAD RANGE E WITH APPROXIMATELY 10,000 MILES ON IT. I AM FANATIC ABOUT VEHICLE MAINTENANCE AND TIRE SAFETY AND THE TIRES HAD THE RECOMMENDED AIR PRESSURE. I CONTACTED CROSSROADS AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO FOR ME. I SPENT $102,888.00 ON THIS FIFTH WHEEL AND I HOPE THAT I CAN AT LEAST GET A RESPONSE FROM THE MANUFACTURER. CROSSROADS KNEW OF THIS TIRE PROBLEM BECAUSE IN 2015, THEY CHANGED THE TIRES FOR ALL THE NEW MODELS TO LOAD RANGE G OR AN OPTIONAL LOAD RANGE H. MY TRAILER IS A 36RL AND IT HAS A GVW OF 16,000 POUNDS. WE BOUGHT THIS TRAILER IN FEBRUARY 2014. WE HAVE USED IT THREE TIMES AND NOW THAT I AM AWARE OF THE TIRE PROBLEM, WE ARE NOT COMFORTABLE IN USING IT UNTIL WE CAN CHANGE ALL THE TIRES TO ONES THAT WE KNOW ARE NOT PRONE TO FAILURE. THE BLOWOUT TORE UP OUR FENDER AND DID SOME DAMAGE TO THE UNDERSIDE OF THE FIFTH WHEEL. WE WERE VERY LUCKY THAT THE OTHER TIRES DID NOT FAIL ALSO BECAUSE WE WERE ON A VERY NASTY CURVY SECTION OF THE HIGHWAY. CROSSROADS, OR THE DEALER, BYOUNG RV HAVE SO FAR REFUSED TO REPLACE THE FOUR TIRES AND THE SPARE TIRE. WE WERE TRAVELING AT ABOUT 58 MPH WHEN THE TIRE BLEW. I AM A CDL CLASS A DRIVER, AND THE EXPERIENCE AS A PROFESSIONAL DRIVER, PLAYED A PART IN US NOT HAVING A MORE SERIOUS SITUATION. THE TIRE IN QUESTION (MARATHON ST235/80R16 LOAD RANGE E) HAS HAD MANY MANY COMPLAINTS AND DOCUMENTED FAILURES LISTED IN MANY PUBLICATIONS. THE FOLLOWING WEBSITE IS ONE OF THEM: HTTP://WWW.AMERICANARV.COM/GOODYEARS4AMERICANAS.ASP

NHTSA ID
10786774
Incident
Oct 14, 2015
Mileage
10,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

16_TL-2

BACK OVER PREVENTION; SEATS

The Detroit? special tools group has developed and released a robust NOx sensor socket, W470589060900. The socket will aid in the removal and installation of the NOx sensors.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Crossroads Redwood by model year
YearComplaintsRecallsInvestigationsIssue Index
2022010—
2021010—
2020020—
2019110—
2018120—
2017220—
2016020—
2015210—
2014Viewing330—
2013130—
2012230—
2011010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.