Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 714 NHTSA owner-reported complaints for the 1997 Dodge Caravan. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 714 · page 1 of 29
I know it's my solenoid my vehicle won't go out of 2 gear. My name is [XXX].[XXX] my number is [XXX]. I'm not sure if anything can be done being the vehicle is so old but I thought I'd give it a try. Email is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
TL* THE CONTACT OWNS A 1997 DODGE CARAVAN. WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE SHUT DOWN WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND RESTARTED AFTER A FEW MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS DUE TO ELECTRICAL FAILURES WITHIN THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 250,000.
TL* THE CONTACT OWNS A 1997 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE RADIO STOP WORKING AND THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. IN ADDITION, THE CHECK ENGINE, AIR BAG AND BATTERY WARNING LIGHTS WOULD ILLUMINATE AND THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 1997 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH OVER A PUDDLE OF WATER, THERE WAS A SUDDEN LOSS OF POWER STEERING ASSIST. THE FAILURE ONLY OCCURRED WHENEVER THE CONTACT WAS DRIVING OVER A PUDDLE OF WATER, CAUSING THE SERPENTINE BELT TO BECOME DETACHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC THREE DIFFERENT TIMES WHERE THE SERPENTINE BELT WAS RECONNECTED EACH TIME. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
WHEN THE VEHICLE IS ON, THE KEY CAN BE REMOVED AND THE ENGINE REMAINS ON. *TR
MY WIFE PARK THE VAN INSIDE THE GARAGE, TURN OFF THE RADIO, ENGINE AND LIGHTS. SHE OPEN THE DRIVERS DOOR AND SEE FLAMES AND SMOKE COMING BY THE PARKING BRAKE HANDLER. AND ALL THE LIGHTS ON THE VAN WERE ON. SHE REMOVE THE KIDS FROM THE VAN AND MY SON CALL 911.POLICE AND FIRE DEPARTMENT CAME AND EXTINGUISH THE FIRE, REMOVE THE VAN FROM THE GARAGE AND CHECK IT AND FOUND POSSIBLE ELECTRICAL MALFUNCTION .CHECK THE VAN TODAY 8-24 2013 AND FOUND THAT THE FIRE START AT THE HEAD LIGHT SWITCH. DIM SWITCH OK AND MIRROR SWITCH OK. THE FIRE DAMAGE THE LEFT SIDE OF THE DASHBOARD, WINDSHIELD, SUN VISOR AND CELLING. I HAVE THIS VAN SINCE NEW, NEVER HAVE A PROBLEM BEFORE. AND NEVER SEE A PROBLEM LIKE THIS. *TR
TL* THE CONTACT OWNS A 1997 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE AIR BAGS DEPLOYED INADVERTENTLY. THE CONTACT SUSTAINED BRUISES AND SCRATCHES TO THE RIGHT ARM WHEN THE AIR BAGS DEPLOYED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
WHILE PARKED AT A STOP SIGN THE VEHICLE STARTED TO SMOKE. A FIRE THEN APPEARED COMING OUT OF THE HOOD. 911 WAS CALLED AND FIRE SQUAD CAME. WITHIN 5 MINUTES THE ENTIRE FRONT OF THE CAR WAS ENGULFED IN FLAMES. FIRE EXTINGUISHERS WERE USED BUT IT COULD NOT PUT OUT THE FIRE. FIRE TRUCK CAME AND BY THIS TIME THE ENTIRE VEHICLE WAS ENGULFED IN FLAMES. FIREMEN USED WATER TO FINALLY CONTROL THE FIRE. FIRE RESTARTED AND HAD TO BE PUT OUT AGAIN AND EVENTUALLY THE FIRE WAS COMPLETELY EXTINGUISHED. IT WAS PERHAPS ONLY 10 MINUTES FOR THE FIRE TO START, SPREAD, AND COMPLETELY AND UTTERLY DESTROY THE VAN. BECAUSE OF THE INTENSITY, QUICKNESS OF THE FIRE, AND THE DIFFICULTY IN PUTTING IT OUT, IT APPEARS TO BE A FUEL RELATED FIRE. I READ THAT DODGE HAD FUEL LINE "O" RINGS THAT COULD BE DEFECTIVE AND THAT COULD HAVE BEEN THE CAUSE. I CALLED DODGE HEADQUARTERS AND EXPLAINED THE EVENT. I AM STILL WAITING FOR A CALL BACK. *TR
TL* THE CONTACT OWNS A 1997 DODGE CARAVAN. THE CONTACT STATED WHILE DRIVING 25 MPH, THE POWER STEERING FAILED AND THE WINDOWS BECAME FOGGY, CAUSING VERY DANGEROUS CONDITIONS FOR THE DRIVER. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SERPENTINE BELT NEEDED TO BE REPLACED; HOWEVER THE CONTACT HAD JUST REPLACED THE SERPINITINE BELT 2,000 MILES PRIOR. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 114,000.
TL* THE CONTACT OWNS A 1997 DODGE CARAVAN . THE CONTACT STATED THAT WHILE DRIVING 3 MPH AND ATTEMPTING A TURN, THE FRONT PASSENGER SIDE TIRE ROD FRACTURED. THE VEHICLE WAS THEN TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED.THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 200,000.
WAS TRAVELING HOME FROM WORK, RUSH HOUR TRAFFIC HEAVY BUT MOVING CLOSE TO POSTED SPEED LIMIT (65 MPH). TRAFFIC SLOWED IN FRONT OF ME AND I ALSO SLOWED, THEN TRAFFIC CAME TO A SUDDEN STOP, SO I ALSO INCREASED PRESSURE ON THE BRAKES. WHILE DOING SO, THE PEDAL WENT RIGHT TO THE FLOOR, I LOST BRAKE PRESSURE AND STARTED MOVING TO THE LEFT TO AVOID A COLLISION BUT WAS NOT ABLE TO. MY VAN HIT THE CAR IN FRONT OF ME. I HAD TIME AND SPACE TO STOP AND NOT COLLIDE IF THE BRAKES WOULD NOT HAVE FAILED, BUT WHEN I LOST BRAKES, THE DISTANCE BETWEEN MY VAN AND THE CAR IN FRONT OF ME CLOSED TOO QUICKLY FOR ME TO AVOID THE COLLISION. THE VAN WAS DAMAGED ON THE FRONT RIGHT (PASSENGER) SIDE, BUT WHEN I GOT THE VAN BACK HOME OFF OF THE TOW TRUCK, I SAW BRAKE FLUID ON MY DRIVEWAY FROM THE DRIVER'S SIDE OF THE VAN. A FEW DAYS LATER I GOT THE VAN ON JACKSTANDS TO LOCATE THE FLUID LEAK AND FOUND THE PROBLEM TO BE TERRIBLY CORRODED BRAKE LINES RUNNING ALONG THE DRIVER'S SIDE OF THE VEHICLE IN THE AREA OF THE DRIVER'S DOOR. THERE IS SOME FLEXIBLE STEEL BRAIDED LINE AND WHERE IT JOINS THE RIGID LINE, THERE IS A SO MUCH CORROSION THAT THE LINE IS LITERALLY RUSTING AWAY. SEARCHING ON THE INTERNET I HAVE FOUND THIS IS A VERY COMMON PROBLEM WITH CHRYSLER MINIVANS FROM 1997 TO 2000. I FEEL IT IS A MANUFACTURING PROBLEM. I AM 55 YEARS OLD AND HAVE WORKED ON CARS ALL OF MY ADULT LIFE AND HAVE NEVER SEEN BRAKE LINES CORRODE LIKE THIS. AS THERE ARE MANY VANS LIKE MINE ON THE ROAD, I WONDER HOW MANY OTHER VANS HAVE BRAKE LINES THAT ARE IN SIMILAR CONDITION AS THE ONES ON THIS VAN? IT WAS SIMPLY A MATTER OF TIME BEFORE THESE LINES WOULD FAIL. NOW WHEN I DRIVE IN TRAFFIC AND SEE A CHRYSLER PRODUCT VAN I ASK MYSELF "DOES THAT DRIVER KNOW ANYTHING ABOUT THE BRAKE LINE PROBLEM?" I THINK PEOPLE NEED TO BE INFORMED! THERE ARE SO MANY POTENTIAL ACCIDENTS JUST WAITING TO HAPPEN! CHRYSLER NEEDS TO DO SOMETHING! *TR
TL* THE CONTACT OWNS A 1997 DODGE CARAVAN. THE CONTACT STATED WHILE DRIVING 65 MPH THE VEHICLE LOST POWER STEERING, THE ENGINE OVERHEATED, THE ALTERNATOR AND AIR CONDITIONER FAILED. THE VEHICLE MERGED ONTO THE SIDE OF THE ROAD AND THE CONTACT INSPECTED THE ENGINE AND NOTICED THE SERPENTINE BELT DETACHED FROM THE PULLEY AND WAS DRAGGING ON THE GROUND. THE CONTACT CONNECTED THE BELT BACK ONTO THE PULLEY. THE VEHICLE WAS TOWED TO THE DEALER WHO INSPECTED THE VEHICLE AND STATED THERE WAS NO FAILURE; HOWEVER, THE PULLEY COULD BE REPLACED FOR $1000. THIS FAILURE OCCURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 210,000.
WHILE DRIVING THE ABS SYSTEM ACTIVATED EVEN THOUGH THE PAVEMENT WAS DRY. THE PROBLEM IS THAT THE ABS SYSTEM PREVENTED THE BRAKES FROM FUNCTIONING AT ALL AND I ROLLED THROUGH AN INTERSECTION EVEN THOUGH I WAS PRESSING FIRMLY ON THE BRAKE PEDAL. THE ABS WARNING INDICATOR EVENTUALLY ILLUMINATES INDICATING SOMETHING IS WRONG WITH THE SYSTEM HOWEVER, I DON'T THINK IT SHOULD HAVE FAILED IN SUCH A WAY AS TO PREVENT ANY BRAKING ACTION FROM OCCURRING. THIS PROBLEM HAS ONLY HAPPENED ONCE BUT I WAS VERY LUCKY THAT NO OTHER VEHICLES WERE TRAVELING THROUGH THAT INTERSECTION AT THE SAME TIME THAT THIS PROBLEM CAUSED ME TO ROLL THROUGH IT WHILE THE STOPLIGHT WAS RED FOR ME. *KB
FUEL LEAK IN ENGINE COMPARTMENT FROM DEGRADING O-RINGS ON FUEL INJECTION RAIL. FUEL DRIPPING ONTO ENGINE FROM FUEL RAIL CLAMP O-RINGS REPLACED PREVIOUSLY ON NHTSA RECALL CAMPAIGN ID NUMBER 00V268000 IN 2002. CONTACTED DAIMLER CHRYSLER AT 800-853-1403 REQUESTING DANGEROUS REPEAT PROBLEM WITH FUEL O-RINGS BE REPAIRED BY DEALER AT NO-CHARGE.MANUFACTURER DECLINED FREE REPAIR REQUEST STATING MY 1997 VEHICLE HAS TOO MANY MILES.
TL* THE CONTACT OWNS A 1997 DODGE CARAVAN. THE CONTACT STATED WHILE DRIVING 25 MPH THE HEADLIGHTS MALFUNCTIONED AND THE VEHICLE STALLED. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR A DIAGNOSTIC TEST WHO CONFIRMED THAT THE BODY CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE BODY CONTROL MODULE REPLACED. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FAILURE. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO DRIVE AT NIGHT. THE FAILURE MILEAGE WAS 164,000.
TL* THE CONTACT OWNS A 1997 DODGE CARAVAN. THE CONTACT NOTICED STEAM COMING FROM THE FRONT END OF THE VEHICLE AS THE RADIATOR OVERHEATED AND EXPLODED. THE VEHICLE WAS TOWED TO THE DEALER AND THE CONTACT WAS AWAITING DIAGNOSIS. THE CONTACT DID NOT INFORM THE MANUFACTURER. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
TL*THE CONTACT OWNS A 1997 DODGE CARAVAN. THE CONTACT STATED THAT THE ENGINE SUDDENLY CAUGHT FIRE WHILE HE WAS DRIVING AT APPROXIMATELY 30 MPH. THE CONTACT CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE AND A FIRE REPORT WAS AVAILABLE. THE ENTIRE ENGINE COMPARTMENT WAS BURNED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD SEND SOMEONE TO INSPECT THE VEHICLE. THE LOCAL DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 00V268000 (FUEL SYSTEM, GASOLINE: FUEL INJECTION SYSTEM). THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 170,000.
TL*THE CONTACT OWNS A 1997 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 30 MPH IN RAINY WEATHER, THE FAN BELT SUDDENLY FAILED, CAUSING THE STEERING AND AIR CONDITIONING SYSTEM TO ALSO FAIL. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FAN BELT WAS NOT IN A LOCATION AROUND THE FAN UNIT TO HOLD IT IN PLACE AND WOULD FAIL AGAIN IF WET. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 33,000.
1997 DODGE CARAVAN. STARTING AT ABOUT 30,000 MILES, THE WINDSHIELD WIPERS WOULD MYSTERIOUSLY COME ON, MAKE 4 TO 5 WIPES AND TURN OFF. WE MADE JOKES ABOUT THE GHOST RIDING WITH US. IT WAS AN INTERMITTENT PROBLEM, HAPPENING ABOUT EVERY MONTH OR SIX WEEKS. IT COULD NOT BE REPRODUCED ON DEMAND. FINALLY, AT 72,000, THE WINDSHIELD WIPERS REFUSED TO TURN ON FROM THE STALK--EXCEPT WHEN THE WINDSHIELD WAS GIVEN A "SQUIRT" OF FLUID BY LIFTING UP ON THE TURN SIGNAL/WIPER CONTROL STALK, THEN THEY GAVE THE REGULAR THREE WIPES AND TURNED OFF. THE DEALER REPLACED THE ENTIRE SWITCH UNIT. IT DID NOT HELP. THEN THEY CALLED CHRYSLER'S "SUPER TECH 800 NUMBER" AND NO HELP WAS PROVIDED. SINCE THE CAR COULD NOT BE INSPECTED WITH NO WIPER FUNCTION, THE ENTIRE BODY CONTROL MODULE WAS REPLACED (COMPUTER) WHICH FIXED THE PROBLEM. COST: $741.00. SINCE ALL OF THE MECHANICAL PARTS OF THE WIPER SYSTEM WORKED, IF THIS HAPPENED AGAIN, I DETERMINED I WOULD SIMPLY PULL A HOT WIRE THROUGH THE DASH TO AN "ON-OFF" SWITCH AND CONNECT THAT UP TO THE WIPER FEED--ESTIMATED COST OF LESS THAN $10.00. *TR
TL*THE CONTACT OWNS A 1997 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 10 MPH IN RAINY WEATHER CONDITIONS, THE STEERING WHEEL LOCKED AND WOULD NOT STEER TO THE LEFT OR RIGHT AND THEN IT THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THE SERPENTINE BELT CAME OFF. THE BELT WAS PUT REPLACED AND THE CONTACT WAS INFORMED THIS WAS A KNOWN FAILURE FOR HIS YEAR, MAKE AND MODEL VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 150,000.
TL* THE CONTACT OWNS A 1997 DODGE CARAVAN. THE CONTACT STATED WHILE STOPPED AT A TRAFFIC STOP THERE WAS AN UNUSUAL NOISE COMING FROM THE VEHICLE. SHE THEN NOTICED THERE WERE FLAMES COMING FROM THE FRONT DRIVERS SIDE FENDER. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS AVAILABLE. THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. THE CONTACT BELIEVED NHTSA RECALL CAMPAIGN ID NUMBER: 00V268000 (FUEL SYSTEM, GASOLINE: FUEL INJECTION SYSTEM) WAS THE CAUSE THE FAILURE. THE MANUFACTURER ADVISED HER THAT HER VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE AND CURRENT MILEAGES WERE 175,000.
1997 DODGE CARAVAN GAS ON THE INSIDE OF THE CAR*CW THE CONSUMER STATED AFTER HE FILLED THE GAS TANK, IT QUICKLY RAN OUT. AS THE CONSUMER WAS GOING BACK TO THE GAS STATION, THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. THE CONSUMER WAS ABLE TO GET OUT OF THE VEHICLE SAFELY. THE FIRE DEPARTMENT CAME TO PUT THE FIRE OUT. THE CONSUMER WAS THEN INFORMED THE FUEL RAIL HAD BURST AND CAME LOOSE WHICH CAUSED FUEL TO LEAK, WHICH CAUSED THE FIRE. *JB
VEHICLE METAL BRAKE LINES RUSTED TO THE POINT OF FAILURE. ON A 1997 DODGE CARAVAN, THE METAL TUBE BRAKE LINES LEADING FROM THE DISTRIBUTION BOX TO THE REAR BRAKE WHEEL CYLINDERS RUSTED TO THE POINT THAT THEY FAILED UNDER USE. VEHICLE BRAKE LINES HAD TO BE REPLACED TOTALLY, AND THE FAILURE OCCURRED WITHOUT WARNING. *TR
BELT SLIPPED OFF MY 1997 DODGE CARAVAN.... ALSO WHEN I GOT HOME FELL FROM TOW TRUCK BECAUSE OF ICE !~! BUT WOULD NOT OF HAPPEN IF A RECALL WOULD HAVE HAPPENED ALREADY LOOK AT ALL THOSE COMPLAINTS OUT THERE.. *TR
SERPENTINE BELT SLIPS OFF PULLEY SYSTEM WHEN DRIVEN THROUGH STANDING WATER IN ROAD,THIS DISABLES POWER STEERING,COOLING AND BATTERY,WHICH IN TURN DISABLES LIGHTS,POWER WINDOWS AND FUEL PUMP. I HAVE ENCOUNTERED THIS PROBLEM SEVERAL TIMES WITH BOTH MY 97 AND 98 CARAVAN. BELT IS DRIED OFF AND RE ATTACHED. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .