Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2000 Dodge Durango submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 51 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 51, in the owner's own words
TL* THE CONTACT OWNS A 2000 DODGE DURANGO. WHILE DRIVING 15 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE TAKATA AIR BAG RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 85,997.
DURING THE ACCIDENT MY TRUCK WAS HIT HEAD-ON BY A VAN AND THE AIR BAG DID NOT DEPLOY. I HAD HEAD INJURY (HEADACHES, MEMORY LAPSES, CONFUSION, BLURY EYES, BACK/LEGS PAINS TILL THIS VERY DAY. CHRYSLER WAS INFORMED SEVERAL TIMES ABOUT THE PROBLEMS WITH THE TRUCK BEFORE THE ACCIDENT AND THEY REFUSED TO RESOLVE IT AND AFTER THE ACCIDENT, THEY STILL REFUSED TO RESOLVE IT.
TL* THE CONTACT OWNS A 2000 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SHE CRASHED INTO THE SIDE OF ANOTHER VEHICLE AND CAUSED THE VEHICLE TO CRASH INTO A GUARD RAIL. THE CONTACT STATED THAT NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED. ALL OF THE NECESSARY PARTS WERE ORDERED AND THE ENTIRE VEHICLE WAS REPAIRED BY A RELATIVE. THE FRAME WAS ALSO STRAIGHTENED BY THE RELATIVE. THREE YEARS LATER, THE CONTACT CRASHED INTO THE SIDE OF A TRUCK. AGAIN, NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED. THE CONTACT WAS NOT INJURED IN EITHER CRASH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 130,000.
TL* THE CONTACT OWNS A 2000 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A NECK SPRAIN AND LACERATIONS TO THE FOREHEAD. THE FRONT PASSENGER SUSTAINED MULTIPLE CONTUSIONS AND ONE OF THE REAR PASSENGER SUSTAINED FACIAL LACERATIONS. A SECOND PASSENGER SUSTAINED BURNS FROM THE SEAT BELT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 153,000.
TL* THE CONTACT OWNS A 2000 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 5 MPH, ANOTHER VEHICLE GOING APPROXIMATELY 55 MPH CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT HAND, HIP, AND RIB. THE CONTACT AND HER CHILD WHO WAS IN THE REAR MIDDLE SEAT WERE TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE CONTACT'S CHILD SUSTAINED BRUISES TO THE SHOULDER FROM THE CHILD SEAT STRAPS. THE VEHICLE WAS DRIVEN AWAY FROM THE SCENE AND WAS NOT TAKEN TO A REPAIR SHOP. PRIOR TO THE CRASH WHILE DRIVING APPROXIMATELY 10 MPH ,THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE BRAKES WOULD NOT RESPOND AND THE VEHICLE SUDDENLY SLID AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 138,164.
I HAVE A 2000 DODGE DURANGO WITH 65,000 WELL KEPT MILES. ON OCT 7, I WAS INVOLVED IN A PILEUP ON INTERSTATE 24 IN MURFREESBORO, TN. THERE WERE 6 CARS, AND I WAS NUMBER 3. THE AIRBAG DID NOT DEPLOY. I WAS TAKEN BY AMBULANCE TO VANDERBILT HOSPITAL, WHERE I WAS DIAGNOSES WITH A BROKEN STERNUM. *TR
THE CRUISE CONTROL AND HORN QUIT WORKING. I WAS CHECKING THE INTERNET TO SEE WHAT COULD BE WRONG WITH IT. I FOUND THE RECALL FOR REPLACING THE CLOCKSPRING IN THE STEERING WHEEL AND THIS COULD CAUSE MY PROBLEMS PLUS CAUSE MY AIR BAG TO NOT DEPLOY IN AN ACCIDENT. I CONTACTED THE DEALER AND WAS TOLD MY # (*)WAS NOT INCLUDED AND TO CALL CHRYSLER, WHICH I DID. I WAS TOLD THE SAME THING AND THAT I SHOULD TAKE IT TO BE FIXED AND THEN IF IT WERE ADDED TO THE RECALL I WOULD BE REIMBURSED. I DON'T FEEL I SHOULD BE RESPONSIBLE FOR THIS REPAIR AND I DON'T HAVE THE MONEY FOR IT. WHAT HAPPENS IF I'M IN AN ACCIDENT LIKE THE ONES I'VE READ IN SOME OF THESE OTHER COMPLAINTS AND MY AIR BAG DOES NOT DEPLOY. IS IT JUST SOL OR CAN I SUE CHRYSLER? I FEEL THEY SHOULD INCLUDE MINE AND THE OTHERS IN THE RECALL. *TR
TL*THE CONTACT OWNS A 2000 DODGE DURANGO. ON NOVEMBER 1, 2008, WHILE DRIVING 45 MPH, THE SPARE TIRE RELEASED FROM THE TIRE HOLDER. THE VEHICLE FLIPPED OVER AND CRASHED INTO A POLE. THE WINDSHIELD SHATTERED AND THE DRIVER SIDE FRONTAL AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE HEAD. GEORGIA POLICE REPORT NUMBER 081101015 WAS FILED. THE VEHICLE WILL BE TAKEN TO THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 95,000.
TL*THE CONTACT OWNS A 2000 DODGE DURANGO. WHILE DRIVING 60 MPH, THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE, WHICH DAMAGED THE ENTIRE FRONT END. THE AIR BAGS DID NOT DEPLOY. THE ROAD CONDITIONS WERE NORMAL. THE CURRENT AND FAILURE MILEAGES WERE 104,000. UPDATED 12/31/07 *TR
TL*THE CONTACT OWNS A 2000 DODGE DURANGO. WHILE DRIVING 45 MPH OVER ICE AND SNOW, THE REAR OF THE VEHICLE SLIPPED AS THE CONTACT DECELERATED. THE VEHICLE LANDED INTO A DITCH AND THEN FLIPPED OVER. THE AIR BAGS NEVER DEPLOYED. A POLICE REPORT WAS FILED. HE BELIEVES THAT IF THE VEHICLE FLIPPED OVER, THE AIR BAGS SHOULD HAVE DEPLOYED. THE FAILURE AND CURRENT MILEAGES WERE 78,000. THE CONSUMER STATED THE TRANSMISSION MADE A SUDDEN SHIFT PRIOR TO THE ACCIDENT AND WHEN EVALUATED BY THE MECHANIC THE ONLY ERROR CODE ADMITTED WAS THAT OF THE TRANSMISSION. UPDATED 12/18/07 *TR UPDATED 12/18/07. *KB
DT*: THE CONTACT STATED WHILE DRIVING 10 MPH TOWARD AN INTERSECTION ON NORMAL ROAD CONDITIONS, UPON APPLYING THE BRAKES TO OBEY A STOP SIGN, THE AIR BAGS DEPLOYED WITHOUT WARNING. THERE WERE NO WARNING LIGHTS ILLUMINATED PRIOR TO THE INCIDENT. THE FRONT PASSENGER AND THE DRIVER SUFFERED MINOR BRUISES. THERE WAS NO POLICE PRESENT TO REPORT THE INCIDENT. THE DEALERSHIP WAS CONTACTED, WHO PROVIDED THE NHTSA PHONE NUMBER TO REPORT THE INCIDENT. THE MANUFACTURER HAD NOT BEEN CONTACTED YET.
FAILURE OF FRONT AIRBAGS AT APPROXIMATELY 40-45 MPH.
CONSUMER'S VEHICLE STRUCK ANOTHER VEHICLE. AT 35 MPH, AND THE AIR BAGS DID NOT DEPLOY. VEHICLE WAS TOTALED. CONSUMER WILL MAKE CONTACT THE MANUFACTURER. *AK *TC
WINDING SOUND IN STEERING WHEN TUNING WHEEL,HORIBLE SOUND WHILE TURNING WHEELS AND BACKING UP,DOOR LOCKS ARE IN LOCKED POSITION (CAN'T OPEN TO GET OUT OF CAR AND LOUD SOUND GOING OFF WHEN DOOR LOCKS ARE SUPPOSED TO SELF LOCK AT 25 MPH)BOUGHT CAR IN 2001, AFTER 6 MO TOOK CAR TO DEARERSHIP TO REPORT PROBLEMS WHILE STILL UNDER WARRANTY AND THEY SAID NOTHING WAS WRONG. STILL HAVE PAPERWORK TO SHOW OF THE COMPLAINTS.I HAVE 3 SMALL GRANDCHILDREN I TAKE CARE OF AND TRANSPORT IN THE VEHICLE. HOPE YOU PEOPLE DO SOMETHING ABOUT THIS BEFORE SOMEONE DIES OR YOU WILL REALLY BE OUT OF POCKET. I HAVE LESS THAT 60,000 MILES ON SUV SO THIS CAN'T BE DUE TO WEAR AND TEAR. ( I MARKED OEM YES IF THAT PERTAINS TO ORIGINAL PARTS ON SUV). *AK
WHILE DRIVING 15 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. UPON IMPACT, DUAL AIR BAGS DID NOT DEPLOY. DRIVER SUSTAINED HEAD INJURY FROM HITTING THE WINDSHIELD. VEHICLE WAS TOTALED. *AK
THE CLOCK SPRING MALFUNCTIONED. AS A RESULT, RADIO INSIDE OF THE STEERING WHEEL AND THE CRUISE CONTROL FAILED INTERMITTENTLY. A RECALL WAS ISSUED FOR THE CLOCK SPRING, HOWEVER THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK
THE VEHICLE WAS IN THE PARK POSITION, WHEN THE CONSUMER TURNED THE KEY, THE VEHICLE JUST ACCELERATED. THE VEHICLE SPUN AROUND, MADE A LEFT HAND CUT GOING INTO A DITCH AND HITTING A TREE. THERE WERE INJURIES. THE CONSUMER HAD A BROKEN RIGHT LEG. THE AIR BAGS DID DEPLOY. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB
WHILE DRIVING ACROSS AN INTERSECTION CONSUMER'S VEHICLE WAS HIT HEAD ON. THE VEHICLE THAT HIT CONSUMER'S VEHICLE WAS TOTALED. UPON IMPACT, AIR BAG DID NOT DEPLOY.*AK
WHILE DRIVING AT ANY SPEED, CONSUMER CAN HEAR A CLICKING SOUND COMING FROM THE FRONT WHEELS. A MECHANIC EXAMINED THE VEHICLE AND FOUND THAT THE BALL JOINTS WERE WORN ON BOTH SIDES. THE CONSUMER ALSO FOUND OUT THAT THE CLOCK SPRING IS DEFECTIVE IN THE VEHICLE. *LA *TS
WHILE DRIVING 35-45 MPH CONSUMER LOST CONTROL OF VEHICLE AND RAN INTO AN EMBANKMENT HEAD-ON. UPON IMPACT, FRONTAL AIR BAGS DID NOT DEPLOY. *AK
WHILE DRIVING 45 MPH CONSUMER'S VEHICLE REAR ENDED ANOTHER VEHICLE. UPON IMPACT, FRONTAL AIR BAGS DID NOT DEPLOY. MANUFACTURER AND DEALERSHIP WERE CONTACTED. *AK
CONSUMER FELL A SLEEP BEHIND THE WHEEL WHILE DRIVING 35-45 MPH ,RESULTING IN A HEAD ON CRASH WITH A TRACTOR TRAILER. UPON IMPACT, AIR BAGS DID NOT DEPLOY. *AK
I STOPPED AT A STOP SIGN AND WAITED FOR THE OTHER VEHICLE TO GO BY. AS THEY PASSED ME, I MADE A RIGHT TURN AND HEADED SOUTH IN THE SAME DIRECTION. WITHIN 30 FT AFTER I TOOK OFF FROM THE STOP SIGN, I GLANCED TO THE LEFT AND WHEN I LOOKED FORWARD THE VEHICLE IN FRONT ME HAD STOPPED. I TURNED MY WHEELS TO THE RIGHT AND STRUCK THE OTHER VEHICLE. MY DRIVER FRONT CORNER STRUCK HIS REAR RIGHT CORNER. I WAS ONLY GOING 20 MPH BECAUSE OF THE SCHOOL AND ALL THE CHILDREN WERE PRESENT ON BOTH SIDES OF THE STREET. MY VEHICLE'S FRONT DRIVER SIDE WAS PUSHED IN AND THEN IT STARTED ON FIRE. WITHIN A MATTER OF MINUTES THE VEHICLE WAS ENGULFED IN FLAMES. BY THE TIME THE FIRE DEPARTMENT CAME THE VEHICLE WAS A TOTAL LOSS. I CALLED DAIMLERCHRYSLER AND EXPLAINED WHAT HAS HAPPENED. I WAS TOLD THAT THEY WILL INVESTIGATE AND LET ME KNOW WHAT THEY HAVE FOUND. CHRYSLER WENT INTO GREAT DETAIL WHY THE AIR BAGS DID NOT DEPLOY, BUT AS FAR AS FIRE GOES I WAS TOLD " IT APPEARS THE IMPACT CAUSED A SHORT, WHICH STARTED THE FIRE". NO OTHER EXPLANATION WAS GIVEN AT ALL. FROM THE STOP SIGN TO WHERE ACCIDENT HAPPENED WAS ABOUT 220 FT. I DON'T THINK THAT A $34,000 VEHICLE SHOULD BE LOST AT 20MPH IMPACT. I WAS GIVEN CHRYSLER FILE #[XXX]. VEHICLE: 2000 DODGE DURANGO, VIN [XXX] ST. FRANCIS, WI POLICE DEPARTMENT & ST. FRANCIS FIRE DEPARTMENT CAME OUT TO THE ACCIDENT SITE. *LA UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
1) REPLACED RACK & PINION @ 41K MILES 2) PASSENGER WINDOW HAS BEEN REPAIRED 4 TIMES AT DEALER AND IS WORKING MORE POORLY THAN EVER BEFORE 3) TWO BATTERIES REPLACED IN FIRST 2 YEARS-I'M ON MY THIRD NOW 4) SUV TOWED DUE TO AIR BAG LIGHT. *JB
WHILE DRIVING AT 45 MPH AND WITHOUT WARNING VEHICLE IN FRONT OF CONSUMER'S VEHICLE CAME TO A COMPLETE STOP. CAUSING A REAR END COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. CONSUMER HAD VEHICLE TOWED TO THE DEALER. *AK *MR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .