2004 Dodge Durango Interior & seats Problems

TAKATA RECALL. I HAD THE PASSENGER SIDE AIRBAGS REPAIRED ON 3/2/18 AT GLENN THOMAS IN SIGNAL HILL, CA. ON THIS DAY AFTER I WAS INFORMED THE JOB FOR THE AIR BAG REPAIR WAS COMPLETED. I SIGNED THE PAPERS ,AND I DROVE OFF THE LOT. I IMMEDIATELY NOTICED THAT THE AIRBAG INDICATOR LIGHT WAS ON THE MY DASH. I WAS ONLY 10 MINUTES AWAY, SO I IMMEDIATELY CALLED THE SERVICE ADVISOR AND LEFT A VOICE MESSAGE. BUT I WENT AHEAD AND DROVE BACK TO THE DEALERSHIP SO THEY COULD SEE THAT THE LIGHT WAS ON. I BROUGHT THE CAR BACK IN AND THE SERVICE ADVISOR PUT THE DIAGNOSTICS TOOL ON THE CAR AND IT GAVE HIM A PRINTOUT OF POSSIBLE ISSUES. HE THEN HAD A TECHNICIAN LOOK AT THE CAR. I WAITED IN THE CUSTOMER WAITING ROOM. WITHIN 30 MINUTES, THE ADVISOR CAME INTO THE WAITING AREA AND TOLD ME IT WAS THE SEAT TRACKING SENSOR ? (I MAY HAVE THE CORRECT WORDING INCORECCT) . I WAS THEN QUOTED A REPAIR PRICE OF $270 FOR ONE SEAT (DRIVER'S SIDE). I WAS TOLD THEY ONLY HAVE 1 PART IN STOCK AT THE TIME AND THAT IT WOULD BE 3 HOURS TO REPAIR. I DID NOT HAVE THE TIME TO WAIT FOR THIS REPAIR NOR DID I HAVE THE $270 FOR THE REPAIR. I THEN ASKED CAN THE CAR BE DRIVEN WITH THE AIRBAG INDICATOR LIGHT ON, AND I WAS TOLD YES, BUT THE AIRBAGS MAY NOT WORK PROPERLY IF INVOLVED IN A ACCIDENT (CRASH). MY QUESTION... IS IF THIS SEAT TRACKING SENSOR IS IMPORTANT TO THE FUNCTIONALITY OF THE AIR BAGS WHY IS THIS NOT COVERED UNDER THE TAKATA AIRBAG RECALL. AND WHY IS IT NOT FREE TO THE CUSTOMER. I SHOULD NOT HAVE TO PAY FOR THIS REPAIR IF THERE IS A OPEN ACTIVE RECALL AND THIS REPAIR FOR THE SEAT TRACKING IS DIRECTLY RELATED TO THE AIRBAGS. I WOULD APPRECIATE IT IF THIS CAN BE LOOKED INTO FURTHER. TAKATA AIRBAG REPAIR PERFORMED BY: GLENN THOMAS DODGE CHRYSLER JEEP 2100 EAST SPRING ST SIGNAL HILL, CA 90755 562-426-5111 SERVICE ADVISOR: KOREY WONG REPAIRED: 3/2/2018

NHTSA ID

11076275

Incident

Mar 2, 2018

Mileage

185,626 mi

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 07V092000 (ELECTRICAL SYSTEM); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE INTERIOR LIGHTING SYSTEM FAILED TO ILLUMINATE WHEN THE DOOR WAS OPENED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 197,800.

NHTSA ID

10903867

Incident

Aug 15, 2016

Mileage

197,800 mi

TL* THE CONTACT OWNED A 2004 DODGE DURANGO. WHILE DRIVING 10 MPH, SMOKE BEGAN TO ENTER THE VEHICLE FROM THE DASHBOARD. WITHIN MINUTES, THE ENTIRE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000. THE VEHICLE WAS DESTROYED.

NHTSA ID

10839408

Incident

Oct 16, 2015

Mileage

135,000 mi

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE INTERIOR LIGHTS WOULD NOT SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE CLUSTER CIRCUIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE INTERIOR LIGHTS CONTINUED TO ILLUMINATE IN THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND THEY STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 03V528000 (ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH) PREVIOUSLY AND THEY WOULD PROVIDE NO ADDITIONAL ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 74,000. UPDATED 8/31/12 UPDATED 09/11/2012 *JS

NHTSA ID

10466678

Incident

Jul 16, 2012

Mileage

74,000 mi

I OWN A 2004 DODGE DURANGO THAT HAS A SAFETY RECALL ON IT IN 2007-2008 FOR A POTENTIAL FIRE IN THE CLUSTER PANEL. I EXPERIENCED A PROBLEM WITH THE INTERIOR LIGHTS AND HATCH LIGHT NOT GOING AND BROUGHT IT TO A DODGE DEALER TO HAVE IT LOOKED AT. THE SERVICE MGR TOLD ME THAT IT WAS THE CLUSTER PANEL (WHICH WAS THE RECALL ON THIS VEHICLE) THAT HAD TO BE DONE AGAIN. NOW CHRYSLER NO LONGER HAS THE PART AND DUE THE POTENTIAL FIRE HAZARD THE VEHICLE CAN NOT BE DRIVEN (ALL STATED IN THE EARLIER G07 SAFETY RECALL. I HAVE PUT 10 PHONE CALLS INTO THE DODGE CUST SERVICE LINE AND HAVE HEARD NO RESPONSE FROM THEM. PLEASE LET ME KNOW IF YOU CAN BE OF ANY HELP OR PERHAPS DIRECT ME TO SOMEONE WHO CAN. I HAVE 2 SMALL CHILDREN AND THIS IS MY ONLY MEANS OF TRANSPORTATION. THANK YOU *TR

NHTSA ID

10324747

Incident

Mar 29, 2010

Mileage

70 mi

OUR 2004 DODGE DURANGOS INTERIOR AND EXTERIOR LIGHTS FLASH ON AND OFF INTERMITTENTLY. IT HAPPENED ONLY A FEW TIMES IN THE BEGINNING, BUT AS WE WERE TRAVELING IT DID IT MORE CONTINUOUSLY ON AND OFF. DURING THE DAY IT WAS NOT AS NOTICEABLE, BUT AS NIGHT FALLS AND YOU ARE DRIVING EVERYTHING GOES DARK FOR A FEW SECONDS, WE HAVE A PROBLEM. AFRAID TO DRIVE AT NIGHT. ASKED DODGE ABOUT IT AND THEY SAY IF IT DOESN'T HAPPEN WHERE THEY CAN SEE IT THERE IS NOTHING THAT CAN BE DONE. THERE ARE ONLY 42,000 MILES ON OUR VEHICLE. CHECKED RECALLS AND THEY SAY WE ARE UP TO DATE ON ALL RECALLS.*TR

NHTSA ID

10278779

Incident

Jul 25, 2009

Mileage

42,000 mi

I BOUGHT MY 2004 DODGE DURANGO IN 2005 JANUARY WITH 666 MILES ON THE TRUCK. THE FIRST YEAR I HAD NO PROBLEMS AT ALL UNTIL ABOUT MARCH 2006 I WAS DRIVING FROM WASHINGTON STATE TO CALIFORNIA WHEN I NOTICE THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND HAD IT CUT OFF IN CALIFORNIA. WELL, ON MY WAY BACK TO WASHINGTON STATE AFTER A WEEK I NOTICE THE CHECK ENGINE LIGHT CAME BACK ON I TOOK IT BACK TO THE DEALERSHIP FOR REPAIR. THE DEALERSHIP CUT OFF THE LIGHT AND TOLD ME THERE WAS A RECALL OUT ON THE 2004 DODGE DURANGO TO FIX THE INSTRUMENT PANEL. SO I TOOK THE 2004 DODGE DURANGO BACK IN TO FIX THE RECALL PROBLEM AND THEY SAID IT WAS FIXED. WELL, IN THE SUMMER OF 2006 I WAS DRIVING MY 2004 DODGE DURANGO WHEN THE LIGHTS STARTS TO GO OFF AND ON WHILE I WAS ON THE HIGHWAY. IT WAS RAINING HARD AND THEN MY CHECK ENGINE LIGHT COMES ON AGAIN, SO I JUST LEFT THE LIGHT ON. NOW I'M DRIVING AROUND IN MY 2004 DODGE DURANGO IN THE RAIN WHEN I GO TO PUT GAS IN IT WHEN I STOP. ALL OF A SUDDEN ALL MY INTERIOR LIGHTS STARTS TO GO ON AND OFF WITH MY HEADLIGHTS GOING OFF AND ON. THE WINDSHIELD WIPERS DID NOT WORK SO I CUT THE VEHICLE OFF FOR A MINUTE. WHEN I TURN ON THE VEHICLE I COULD NOT MOVE IT OUT OF PARK AND ALL THE LIGHTS WAS ON. SO, I LEFT THE VEHICLE THERE IN A PARKING SPOT AND WALK BACK TO WORK. I LATER CAME BACK TO THE VEHICLE ABOUT 2 HOURS LATER AND I STARTED UP THE VEHICLE AND THE GEAR SHIFT WORKED. SO I DROVE BACK TO MY OFFICE AND USE THE COMPUTER TO SEE IF ANYONE ELSE WAS HAVING THESE TYPES OF PROBLEMS AND WHAT DO YOU KNOW I'M NOT THE ONLY ONE. I TOOK IT TO THE DEALERSHIP LIKE I WAS TOLD BY HEADQUARTERS AND THEY GAVE ME SOME PAPERWORK TO GO TO ME LOCAL DODGE DEALERSHIP. THE DEALERSHIP MADE ME PAY FOR A DIAGNOSTIC ON MY VEHICLE AND SAID IT WAS FROM WATER INTRUSION IN THE JUNCTION BLOCK AND MY WARRANT DOES NOT COVER IT. HEADQUARTERS TOLD ME TO OPEN A BLOG AND TRY TO GET A RECALL STARTED. BUT IN THE MEAN TIME CALL YOUR INSURANCE COMPANY. LIVES ARE AT STAKE. *TR

NHTSA ID

10268240

Incident

May 8, 2009

Mileage

71,366 mi

2004 DODGE DURANGO INTERIOR LIGHTS WOULD NOT GO OFF. NEXT MORNING WENT TO START THE TRUCK SMOKE AND THEN FLAMES ENGULFED THE TRUCKS HAD TO CALL 911 TO HAVE FIRE PUT OUT. I WAS TOLD BY LOCAL DEALER AFTER RECALL CAME OUT NOT TO WORRY ABOUT THE RECALL THAT IT WAS A PAIN TO CHANGE THE PART OUT AND THAT THEY NEVER SAW ANY PROBLEMS WITH ANY OF THE ONES THEY HAD CHANGED BEFORE. *TR

NHTSA ID

10252863

Incident

Dec 26, 2008

Mileage

55,000 mi

OUR 2004 DODGE DURANGO SEEMS TO HAVE A PROBLEM WITH ITS CTM UNIT. THE INTERIOR LIGHTS WILL NOT TURN OFF PROPERLY. I HAVE FOUND NUMEROUS INSTANCES OF THIS SAME PROBLEM IN MY SEARCHING THE INTERNET. THIS UNIT SHOULD BE RECALLED BY DODGE SINCE THE PREVIOUS MODEL YEAR HAD A PROBLEM WITH THE SAME CTM COMPONENT. *TR

NHTSA ID

10250553

Incident

Nov 30, 2008

Mileage

52,000 mi

I OWN A 2004 DODGE DURANGO. WE HAVE ONE CHILD IN A BOOSTER, ONE IN A FORWARD-CARSEAT AND ONE IN AN INFANT CARRIER (GETTING READY TO MOVE INTO A REAR-CARSEAT). THEY JUST NOW FIT IN ONE ROW OF SEATS AND WE ARE CONCERNED THAT THEY WILL NOT FIT WHEN WE MOVE OUR DAUGHTER TO HER REAR-FACING CARSEAT. MY QUESTION IS, IS IT SAFE TO HAVE ALL THREE IN ONE ROW, AND HOW ARE WE EXPECTED TO DRIVE SMALLER CARS WHEN I BARELY HAVE ENOUGH ROOM TO TRANSPORT MY CHILDREN. *TR

NHTSA ID

10244372

Incident

Oct 4, 2008

MY WIFE WAS DRIVING ALONE TO WORK. SUDDENLY AND WITHOUT WARNING, THE ENGINE STOPPED, LIGHTS WENT OFF AND POWER STEERING WENT OFF. SHE MANAGED TO USE THE CAR MOMENTUM TO DIRECT THE CAR INTO A SIDE ROAD, WITHOUT HITTING ANY OTHER CARS. SHE WAS 30 SECS. FROM THE FREEWAY ENTRANCE). SHE MANAGED TO GET OUT OF THE CAR ( ALL OTHER DOORS TO THE CAR WERE LOCKED EXCEPT THE DRIVER DOOR - WHAT DO YOU DO WHEN YOU ARE IN THE BACK SEAT ?)) AND NOTICED BLUE SMOKE COMING FROM UNDER THE HOOD. SHE TRIED TO RESTART THE VEHICLE BUT WITHOUT SUCCESS. SHE CALLED AAA AND WAS EVENTUALLY TOWED TO STATELINE DODGE IN FORT MILL. THE BATTERY AND CONNECTIONS WERE SO HOT THE TOW TRUCK DRIVER COULD NOT TOUCH THEM..AND STILL SMOKING. THE GARAGE EXAMINED THE BATTERY CABLES AND VERIFIED THEY WERE MELTED TOGETHER(SEE INVOICE). WE WOULD NEED A NEW BATTERY AND CABLE. I CALLED THE GARAGE TO INFORM THEM THAT A NHTSA SAFETY RECALL D40 WAS ISSUED IN 2004, CONCERNING RE-ROUTING THE BATTERY CABLE AS IT COULD LEAD TO AN UNDERHOOD FIRE. I WAS EXPECTING NOT TO BE CHARGED WITH THE BATTERY AND REPLACEMENT CABLE. HOWEVER THE RECALL NOTICE TALKS ABOUT CABLE CONTACT WITH THE UPPER CONTROL ARM OF THE SUSPENSION AND IN MY CASE THE CONTACT WAS WITH THE EXHAUST GAS RECYCLE TUBE, WHICH IS 1" AWAY FROM THE CONTROL ARM. I WAS CHARGED $460 FOR THE WORK AND AM NOW WRITING TO CHRYSLER FOR RECOMPENSE. THIS IS A POTENTIAL SERIOUS ISSUE FOR DURANGO OWNERS, ESPECIALLY IF YOU ARE ON A FREEWAY AND THE ENGINE CUTS OUT OR YOUR CAR IS PARKED IN YOUR GARAGE AT NIGHT AND THE BATTERY IS RED HOT. THIS SAFETY RECALL CAMPAIGN SHOULD BE EXTENDED TO CABLES CONTACTING THE EGR TUBE. *TR

NHTSA ID

10243312

Incident

Sep 23, 2008

Mileage

91,452 mi

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE INTERIOR LIGHTS AND INSTRUMENT PANEL LIGHTS ILLUMINATED INTERMITTENTLY. SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL) AND CALLED THE DEALER TO SCHEDULE AN APPOINTMENT FOR JUNE 30, 2008. THE CONTACT WAS UNABLE TO KEEP THE APPOINTMENT; THEREFORE, IT WAS RESCHEDULED FOR JULY 7, 2008. ONCE AT THE DEALER, SHE WAS INFORMED THAT THE COMPUTERS WERE DOWN AND THEY WOULD NEED TO RESCHEDULE FOR ANOTHER DAY. THE NEW APPOINTMENT WAS MADE FOR JULY 14, 2008. THE FAILURE MILEAGE WAS 58,000 AND CURRENT MILEAGE WAS 62,765.

NHTSA ID

10233388

Incident

Jun 2, 2008

Mileage

58,000 mi

DOME LIGHT ONLY TURN ON WHEN THEY WANT TO SOME TIMES IN THE MIDDLE OF GOING DOWN A ROAD. *TR

NHTSA ID

10232351

Incident

Jun 20, 2008

ON SATURDAY 2/16, THE DOME LIGHTS WERE NOT DIMMING AND GOING OUT AND THERE WAS A SLIGHT SMELL OF HOT WIRES. BY SUNDAY THE SMELL WAS VERY INTENSE. WE LEFT HE CAR PARKED AND PLANNED ON GETTING IT TO THE DEALER ON MONDAY. MONDAY MORNING I WENT OUT AND STARTED THE TRUCK TO LET IT WARM UP BEFORE I TOOK IT TO THE DEALER. I WENT BACK INSIDE FOR A COUPLE MINUTES. WHILE I WAS INSIDE, A NEIGHBOR RANG THE DOOR BELL AND TOLD ME THAT THE CAR WAS ON FIRE. I CALLED THE FIRE DEPARTMENT THEY CAME AND EXTINGUISHED THE FIRE. WE HAD THE FIRE INSPECTOR COME OUT SO WE COULD HAVE A REPORT ON FILE. BOTH THE FIRE INVESTIGATOR AND THE INSURANCE CLAIMS AGENT FELT THAT THE FIRE WAS CAUSED BY THE WIRING UNDER THE DASH. THE CAR WAS A TOTAL LOSS WITH A GAPING HOLE STRAIGHT THROUGH THE DASH, BEHIND THE INSTRUMENT CLUSTER AND THE INTERIOR COMPLETELY GONE. *TR

NHTSA ID

10228826

Incident

Feb 18, 2008

Mileage

82,000 mi

2004 DODGE DURANGO SLT. WATER LEAKING INTO JUNCTION BLOCK. POSSIBLE WIRE HARNESS DAMAGE MAYBE MORE DAMAGE. NOT SURE WHERE WATER IS LEAKING IN. THIS COST TO MUCH TO FIND OUT AND FIX. VEHICLE IS STILL IN THE SHOP. *TR

NHTSA ID

10210627

Incident

Sep 28, 2007

Mileage

65,554 mi

MY VEHICLE UNDERWENT INSPECTION FOR SAFETY RECALL #G07. IT WAS DETERMINED BY THE DEALERSHIP THAT THE ELECTRONIC CLUSTER IN MY 2004 DODGE DURANGO HAD TO BE REPLACED, DUE TO FIRE HAZARD. WHEN THEY PULLED THE OLD CLUSTER, AN ELECTRICAL SURGE DAMAGED THE ELECTRICAL COMPONENTS IN THE DRIVER'S SIDE DOOR OF MY VEHICLE. THE DEALERSHIP REPLACED THE CLUSTER, AND TOLD ME THAT THE DRIVER'S SIDE DOOR HAD BEEN DAMAGED WHEN THEY PULLED THE OLD CLUSTER. THEY INSTRUCTED ME TO PICK UP MY VEHICLE AND TOLD ME THAT IT WAS DRIVABLE. THEY ORDERED A PART TO REPAIR THE DOOR AND TOLD ME THEY WOULD REPAIR IT. WHEN I PICKED UP MY VEHICLE, I WAS NOT ABLE TO OPEN THE DOOR FROM THE OUTSIDE OR THE INSIDE. THIS WAS ON JUNE 14TH. I HAVE NOT BEEN ABLE TO ENTER OR EXIT MY CAR VIA THE DRIVER'S SIDE DOOR FOR OVER 1 WEEK. THIS IS A SAFETY ISSUE, AND THE VEHICLE SHOULD NOT HAVE BEEN RETURNED TO ME AS "DRIVABLE". I CONTACTED THE DEALERSHIP, AND ASKED FOR A RENTAL UNTIL THE ISSUE WITH THE DOOR IS RESOLVED. THEY INFORMED ME THAT CHRYSLER HAD TO APPROVE THE RENTAL, AND I WOULD HAVE TO PAY THE RENTAL FEES MYSELF. THE DEALERSHIP CREATED A SAFETY HAZARD IN MY VEHICLE, AND RETURNED IT TO ME AS DRIVABLE, AND THEY ARE GOING TO MAKE ME PAY FOR A RENTAL CAR. THE DRIVERS SIDE DOOR ON MY VEHICLE HAS BEEN LOCKED FOR 9 DAYS - I HAVE BEEN CLIMBING THROUGH THE PASSENGER SIDE OF THE VEHICLE, FOR 9 DAYS. *TR

NHTSA ID

10194008

Incident

Jun 14, 2007

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE INNER COMPARTMENT OF THE VEHICLE BEGAN TO BURN AND THE VEHICLE WAS COMPLETELY DESTROYED. THE CONTACT STATED THAT THE VEHICLE WAS REMEDIED IN JULY OF 2006 DUE TO RECALL # 04V578000. THE PREVIOUS OWNERS HAD THE VEHICLE REMEDIED BY THE MANUFACTURER DUE TO RECALL # 03V528000. THE MANUFACTURER REFUSED TO DISCLOSE THE CAUSE OF THE FIRE. THE CURRENT AND FAILURE MILEAGE WERE 50,000.*AK

NHTSA ID

10186538

Incident

Mar 23, 2007

Mileage

50,000 mi

TL* - THE CONTACT OWNS A 2004 DODGE DURANGO. THE VEHICLE WAS PARKED AND THE DOOR WAS OPENED, BUT THE INTERIOR LIGHTS DID NOT TURN OFF ONCE THE DOOR WAS CLOSED. THE IGNITION HAD BEEN TURNED OFF AND TURNED BACK ON, BUT THE INTERIOR LIGHTS DID NOT TURN OFF. THE BATTERY WAS DISCONNECTED. THE NEXT DAY THE VEHICLE WAS STARTED AND THE INTERIOR LIGHTS STAYED ON. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THERE HAD BEEN A FIRE BECAUSE THE CIRCUITRY WAS MELTED. THE FAILURE MILEAGE WAS 36,000. RECALL 07V092000 WAS FOR THE ELECTRICAL SYSTEM. THE DEALER ADVISED THE C ONTACT THAT THE THIS VEHICLE IS NOT INVOLVED IN THE RECALL DUE TO THE VIN. THE DEALER WILL NOT RELEASE THE VEHICLE TO THE CONTACT BECAUSE IT WAS UNSAFE TO DRIVE IT. THE DEALER WOULD NOT REPAIR THE VEHICLE AT HIS COST BECAUSE THEY DID NOT HAVE AUTHORIZATION. THE CURRENT AND FAILURE MILEAGE WERE 36,000.*AK

NHTSA ID

10186020

Incident

Mar 22, 2007

Mileage

36,000 mi

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE INTERIOR DOME LIGHTS REMAINED ILLUMINATED AT ALL TIMES, INCLUDING WHEN THE ENGINEWAS OFF. THE DEALER WAS UNABLE TO DETERMINE THE REASON THE LIGHTS REMAINED ILLUMINATED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE RECALL 07V092000 FOR THE INTERIOR LIGHTING. HOWEVER, THIS VEHICLE WAS NOT A PART OF THE RECALL. THE CONTACT STATED VEHICLE HAD SAME PROB LEM AS INDICATED IN THE RECALL. THE CURRENT AND FAILURE MILEAGE WAS 60,000.*AK

NHTSA ID

10185098

Incident

Mar 13, 2007

Mileage

60,000 mi

ON MARCH 2, 2007 I GOT IN MY 2004 DODGE DURANGO LIMITED (HEMI) TO TAKE MY KIDS TO SCHOOL, I NOTICED MY RADIO HAD NO SOUND, THE POWER CAME ON, BUT NO SOUND AT ALL WAS HEARD. AFTER I DROVE ABOUT 1/2 OF A MILE THE SPEEDOMETER AND TACHOMETER GAUGES STARTED ACTING ERRATIC, JUMPING UP AND DOWN, THE RADIO CAME BACK ON FOR A FEW SECONDS, THEN CUT OUT AGAIN. THE OVERHEAD TEMP CONTROL WAS JUMPING FROM 54 DEGREES TO NEGATIVE 40!. MY AIRBAG LIGHT CAME ON AND STAYED ON AS WELL AS THE ETC LIGHT. AFTER DROPPING MY KIDS AT SCHOOL, I HAVE NOT DROVE THIS TRUCK, WITH LESS THAN 41000 MILES. AFTER READING THAT FIRES HAVE STARTED IN MANY OTHER 2004 DURANGO'S, I WOULD LIKE TO KNOW WHY MY TRUCK HAS NOT BEEN ISSUED A RECALL, WHAT ARE THEY WAITING FOR? I CAN NOT PUT MY KIDS IN THIS TRUCK. IN OCTOBER 2006 MY TRUCK WAS LEAKING FROM ABOVE MY DRIVERS SIDE DOOR (34713 MILES), WE TOOK IT TO THE DEALER AND THEY HAD TO RE-SEAL SEAMS ABOVE MY DOOR AS WELL AS OTHER POSSIBLE AREAS WATER COULD BE GETTING IN, ONE WEEK LATER MY TRUCK STARTED STALLING AT STOP SIGNS, MY HUSBAND TOOK IT DO THE DEALER AGAIN (35050 MILES) THE DEALER SCHAEFER AND STROHMINGER DODGE WHITEMARSH OF COURSE TELLS US THAT IT IS LACK OF MAINTENANCE (NOT TRUE) AND WE NEED THE THROTTLE BODY CLEANED ($169.00 AND A TUNE UP $182.00) YET JUST THE WEEK BEFORE WHEN MY TRUCK WAS THERE THEY DID THE MULTI-POINT INSPECTION REPORT AND CHECKED THAT EVERYTHING WAS FINE. AFTER DOING RESEARCH I FOUND OUT THE ISSUE WITH THE LEAK ABOVE MY DOOR WAS SENT OUT AS A CUSTOMER SATISFACTION NOTIFICATION NO. D10, DATED MARCH 2004, WHY DIDN'T I GET THIS NOTIFICATION? BETTER YET, WHY DIDN'T THE DEALER FIX THIS BEFORE I BOUGHT IT IN SEPT. 04? WHAT GOOD IS THE WARRANTY FROM THEM WHEN EVERYTHING IS DENIED? I WILL NEVER BUY A DODGE/CHRYSLER VEHICLE AGAIN. I HAVE HAD MANY VEHICLES AND NEVER HAD AN ISSUE WITH A DEALER NOT HONORING A WARRANTY AND FIXING PROBLEMS, THIS IS RIDICULOUS AND UNSAFE. *JB

NHTSA ID

10184264

Incident

Mar 2, 2007

Mileage

40,488 mi

MY 2004 SLT DODGE DURANGO WAS SERVICED FOR A ROUTINE OIL CHANGE @42000 MILES AND THE DEALERSHIP DID A ROUTINE POINT CHECK EVALUATION. ON FEB. 10, 2007 @ 10:45 AM WHILE STOPPING AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO LOSE SPEED BEFORE COMING TO A COMPLETE STOP, THE ENGINE STOPPED RESPONDING & THE PANEL LIGHTS STARTED BLINKING ON & OFF, THEN A BURNING SMELL STARTED & SMOKE STARTED TO COME OUT OF THE DRIVERS PANEL AND I EXITED THE VEHICLE BEFORE PHYSICAL HARM COULD BE DONE TO ME. I CALLED 911 AND THEY HAD THE FIRE DEPARTMENT TO RESPOND. MY VEHICLE WAS COMPLETELY ENGULFED WITH FLAMES BEFORE THEY ARRIVED. THE ENTIRE INTERIOR OF THE VEHICLE WAS BURNED BEYOND RECOGNITION. IT WAS EXTREMELY UNNERVING TO BE A PART OF THIS,I HAD NOT HAD ANY PROBLEMS OUT OF MY VEHICLE BEFORE THIS HORRIBLE INCIDENT. IT IS JUST UNTHINKABLE TO REALIZE THAT I HAVE BEEN DRIVING MY TWO KIDS IN MY DURANGO EVERY DAY FOR THE PAST 2 YEARS AND THANKS TO THE LORD ABOVE THAT THEY WERE AT HOME ON THIS MORNING, WHILE I WENT TO PICK UP THE GIRL SCOUT COOKIE ORDERS FOR MY DAUGHTER, WHICH WERE IN THE BACK OF THE DURANGO WHEN IT WENT UP IN SMOKE. THIS INCIDENT WILL FINANCIAL IMPACT MY FAMILY GREATLY. THE CAR IS NOW A TOTAL LOSS. *JB

NHTSA ID

10182219

Incident

Feb 10, 2007

Mileage

42,500 mi

04 DODGE DURANGO HOT ELECTRICAL SMELL UNDER THE DASH. HEATING AND COOLING CONTROL LIGHTS DON'T WORK AND INTERIOR LIGHTS WHEN DON'T WORK CORRECTLY, HATCH DOOR LIGHT STAYS ON ALL THE TIME, I HAD TO PULL THE BULB OUT, DRAINS BATTERY. CD PLAYER DON'T WORK PROPERLY. RECALL CAMPAIN ID NUMBER 03V528000. WHEN I CONTACTED CHYSLER THE SAID THAT MY VIN NUMBER WAS NOT ON THE RECALL LIST. *NM

NHTSA ID

10180953

Incident

Dec 21, 2006

Mileage

59,000 mi

AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR CAUSED THE DOME LIGHTS TO REMAIN ON AND THE BATTERY TO DIE. THERE IS A RECALL FOR THIS BUT MY VIN IS NOT INCLUDED IN RECALL NUMBER C43. *JB

NHTSA ID

10178572

Incident

Jan 9, 2007

Mileage

42,000 mi

WHILE TRAVELING WE RETURNED TO THE HOTEL FROM DINNER APPROX. 9:10 PM LOCAL TIME. AT 11:15 PM WE WERE CONTACTED BY THE FRONT DESK INFORMING US OUR VEHICLE WAS ON FIRE. GOING OUT TO THE DURANGO A POLICE OFFICER WAS EXTINGUISHING A FIRE INSIDE THE PASSENGER COMPARTMENT. THE FIRE DEPARTMENT ARRIVED AND FINISHED PUTTING OUT THE FIRE. THE FIRE CHIEF AND VISUAL EVIDENCE CLEARLY INDICATED THE FIRE STARTED IN THE AREA OF THE INSTRUMENT CLUSTER. THE FIRE DESTROYED THE PANEL AND CENTER CONSOLE, BROKE OUT THE WINDSHIELD AND SET OFF THE DRIVERS SIDE AIRBAG, AND MELTED THE INTERIOR TRIM AND HEADLINER AS FAR BACK AS THE REAR SEAT. THE VEHICLE IS LIKELY A TOTAL LOSS. THIS APPEARS TO BE THE ISSUE COVERED BY DAIMLER CHRYSLER RECALL C43 BUT NO NOTICE OF THE RECALL HAS EVER BEEN RECEIVED. THE VEHICLE WAS BOUGHT USED FROM A DODGE DEALER IN SUMMER 2005 AND HAS BEEN IN THE DEALER FOR SERVICE AT LEAST ONCE. *JB

NHTSA ID

10169673

Incident

Sep 30, 2006

Mileage

25,000 mi

FIRE UNDER DASH, DRIVER SIDE. *JB

NHTSA ID

10168811

Incident

Aug 2, 2006

Mileage

24,400 mi